Quick Heal Advanced Behavior Based Malware Detection System
In an earlier post, we had shared some quick facts about the new and improved Quick Heal 2014 product series; particularly about its Advanced DNAScan technology. In this post, we will understand how this technology works.
Gone are the days when malware were a mere recreation or whims of computer enthusiasts. At the present time, they are the biggest threat to the digital assets of people. Malware are being used as cash cows by cybercrooks. Malicious programs are being used for stealing passwords, spreading spams, identity theft, and virtually anything that has monetary profit in it.
Not only are malware increasing at an alarming rate, they are becoming more robust and sophisticated with time. Cybercriminals keep on modifying and updating their malware code, to evade detection by security software.
While there is no silver bullet for the nuisance of malware, Quick Heal does have a solution
Before, Quick Heal was running the DNAScan technology. The technology works by detecting new threats heuristically and doesn’t depend on signature database. It analyses scanned files, and traces suspicious attributes of program. If the suspicious score exceeds a predefined threshold value, then the program is detected as potentially malicious, and is submitted to Quick Heal lab for further analysis. However, as discussed, modern malware are becoming more complex, and using advance detection evasion techniques. Thus, detecting such programs with signature-based technology or even heuristically is becoming a challenging task.
To overcome such challenges Quick Heal introduced the Advanced Behavior based Detection System in its 2014 product series. This system is built to monitor and track runtime activities performed by each program running in the computer. This is done in real time. The system then compares their activities against a set of malware behavior models. If the behavior of any program matches with any of the predefined malware model then that program is flagged as malicious, and appropriate action is taken to block it.
Advanced Behavior Based Detection System – General Overview:
Whenever any program is trying to execute on a user’s machine it is first intercepted by our Virus Protection Module. It scans the program for various malware signatures, generic detections, malware family-based detections and other heuristic detections. If any of the detections gets matched, the program is flagged as malicious and it is blocked.
If the program is not identified as malicious, then it is indicated to our Behavior Analysis Module which continuously monitors the activities carried out by it. If the program tries to carry one or more of the following suspicious activities, then it is immediately indicated as malicious:
– Dropping executable files in system folder
– Adding auto-execution entries in the registry
– Injecting code in system processes
Depending on the user settings, our Behavior Analysis Module will automatically quarantine the program or prompt the user to take an appropriate action.
Quick Heal’s Behavior Analysis Module is also fine-tuned for performance by excluding various system programs from monitoring.
Effective against Emerging Threats
Quick Heal’s Advanced Behavior Based Detection System is effective against latest and emerging malware threats. For instance, the recently discovered CryptoLocker family uses various advance obfuscation techniques to evade detections. Quick Heal’s Behavior Detection Module successfully detects and blocks around 90% of CryptoLocker samples.
The system has also been successful in detecting malware which try to exploit vulnerabilities especially in Microsoft Office and Adobe PDF reader applications.
In conclusion, the Behavior Detection Module greatly improves the proactive detection capability of the latest Quick Heal 2014 Product Series against modern malware such as ransomware, zero-day threats and advanced persistent threats.
Blog Acknowledgement: Quick Heal Scan Engine Team
180 Comments
my computer is running very slowly inspite having antivirus. why?
Hi Pratap,
Your computer might be getting slow due to many reasons. You can read this blog post for more information.
We would also advise you to contact our support team at 0-927-22-33-000.
You can also raise a query at https://www.quickheal.com/submitticket.asp. Our support team will get back to you to resolve the issue you are facing.
Regards,
Very helpful & informative.
i had purchased the quick heal pack it received from courier but I am not able to establish from cd o I had down loaded from net free version
now I want to use my product keys so guide me how to use
Hi Amrut,
We apologize for the delay in replying to your query. Kindly contact our support team at 0-927-22-33-000.
You can also raise a query at https://www.quickheal.com/submitticket.asp. Our support team will get back to you to resolve the issue you are facing.
Regards,
I thank the Lord for the precious folks at Quick Heal Technologies! I’m the kind of person that doesn’t let anyone or anything touch my computer or my mobile phone unless it’s Quick Heal and Quick Heal protects them both! The only other way you’re allowed to touch my stuff is if and when I see a green angel riding on a red bicycle! So I definitely don’t play that malware stuff! Keep up the Lord’s work you folks at Quick Heal Technologies and protect us all!
Thank you for your quality time!
best antivirus in India
I like this article and its very helpful for quick heal customer and i like your work for best security in internet.
keep work guys.
Hello Jitendra,
Thank you for your support and appreciation.
Regards,
How to open this quick heal advanced behavior malware detection system
Hi Shailesh,
The Advanced Behavior Malware Detection system is an inbuilt technology of the Quick Heal 2014 product series. It works in your system automatically.
Regards,
not fully activated.
Hi Lal,
Could you kindly elaborate on the issue you are facing? You can also contact our support team at 0-927-22-33-000, or raise a query at https://www.quickheal.com/submitticket.asp. Our support team will get back to you to resolve the issue.
Regards,
thnks for d information..
hi how can i fine-tune i mean setup Quick Heal Advanced Behavior Based Malware Detection System to get the most system safety also there should be a blog post on how to setup quickheal products including utm to get the most security for system
how i have to install the latest programme,my lap top is already invaded by a unknown malware ” nation zoom ” my system becomes very slow. please help.
Hi Bimal,
Thank you for bringing the malware infection to our notice. We would advise you to contact our support team at 0-927-22-33-000.
They will help you find a solution to the issue.
Regards,
Please call me now
Hi Sameer,
Kindly elaborate on the issue you are facing. You can also get in touch with our support team at 0-927-22-33-000 or raise a query at https://www.quickheal.com/submitticket.asp.
Regards,
Regards,
Nice quick heal
Thanks QuickHeal and thanks for all the software guys of QuickHeal for keeping our pc’s protected from advanced malwares and virus threats. Keep up the good work going of inventing new ways to keep the PC safe. God bless.
how to increase my pc fast.
Hi Suman,
Here are some tips to increase your system performance:
1. Remove unnecessary software from your PC
2. Kill unnecessary start-up applications
3. Empty recycle bin
4. Install an antivirus software and keep it up-to-date
5. Run a Disk Defragment once in a while
6. Consider adding more RAM to your system
7. Try Quick Heal PC Tuner
Regards,
sorry
Hi Sameer,
How may we help you?
Regards,
sir jab se meni quick heal antivirus dujbaya tab se mera lapto slow ho gaya he
Hi Kuldeep,
Kindly contact our support team at 0-927-22-33-000.
You can also raise a query at https://www.quickheal.com/submitticket.asp. Our support team will get back to you to resolve the issue you are facing.
Regards,
To,
RAJIB SIR
At the time of shutting down a computer, there appears a message ‘a background program is running down.’ what is this. Is it a malware. Please Guide about it.
Hi Vaishali,
Kindly contact our support team at 0-927-22-33-000.
You can also raise a query at https://www.quickheal.com/submitticket.asp. Our support team will get back to you to resolve the issue you are facing.
Regards,
ONE WORD – EXCELLENT QUICK HEAL…….
Obviously it is best antivirus for me.
i used it in my android phone and windows 8.
it was best.. it is best. it will best
I have been using ‘ Quick heal’ for the last 5 years and find it very effective , but please tell me why does Quickheal allow cookies to enter my system without my permission ? Can this be stopped ?
Hi Bishwajit,
Cookies are small text files that websites put on your computer to store information about you and your preferences on the Internet. These are used by many genuine websites.
Cookies can be easily enabled or disabled through web browser also. Follow the links below to disable cookies for IE, Mozilla, and Chrome:
1. IE – https://windows.microsoft.com/en-in/windows-vista/block-or-allow-cookies
2. Mozilla – https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences
3. Chrome – https://support.google.com/accounts/answer/61416?hl=en
Regards,
Using Quick Heal Total security from last 5 years. exceptional results, m proud ownwe
very nice
hello,
i am purchase quick heal 2013.
how to upadate quick heal total security 2014.
and my mobile scan not option for samsung grand mobile.
how to my mobile scan?
Hi Mohmednaqee,
To upgrade your Quick Heal Total Security 2013 to Quick Heal Total Security 2014, follow the link below:
https://www.quickheal.co.in/upgrade/
To receive PC2Mobile Scan for your mobile device, kindly raise a request by visiting the link below:
https://www.quickheal.co.in/pc2mobfrm
Regards,
I had purchase Guardian Antivirus license version.
So how can i prevent my PC from Malware.
Please help me.
My License Guardian Antivirus is valid till 25th Dec. 2014
Hi Manan,
As you have mentioned, your PC has Guardian Antivirus. In other words, your PC is already protected from malware.
Regards,
I have purchased total security few months back although 2013 works without any problem in windows 8. But when i upgrade to quick heal totalsecurity 2014 then PC becomes very slow, this is very strange i have tried twice and now again i am using 2013
Hi Nitin,
There could be many reasons why your computer might be slowing down. Kindly contact our support team at 0-927-22-33-000 so that they can analyze the issue.
You can also raise a query at https://www.quickheal.com/submitticket.asp. Our support team will get back to you to resolve the issue you are facing.
Regards,
It’s a super…….. Quick Heal security antivirus
I use it my android phone it will be best for all
informative, useful.
Hi,
PC has become very slow. Using Quick heal internet security which also has the pc tuner software. Used it. showing close to 80%. But CPU usage constantly showing near 100% . Pc slows down considerably.
Hi Bhavesh,
We would like to inform you that, PCTuner is a feature of Quick Heal Total Security and not Quick Heal Internet Security. Nevertheless, you can take the following measures to help speed up your PC:
1. Remove unnecessary software from your PC
2. Kill unnecessary start-up applications
3. Empty recycle bin
5. Run a Disk Defragment once in a while
6. Consider adding more RAM to your system
Regards,
Rajib
Hi I have Quick Heal Total Security 2013 . Recently my net banking was blocked by HDFC bank saying that My PC has been affected by Trojan Virus . Happened 3 times in 5 days and have to unlock account every time. Taken on line support from Quick Heal , but even again next day had the same problem. Called my AMC guy who has changed some setting in PC . Now working fine but have still some doubts ? Can you suggest to avoid such problems? Thanks.
Hi Virendra,
Kindly read our blog post on Computer Security Day has outlined some beneficial tips on how you can keep your computer safe from cyber threats.
Regards,
after installing the latest version, quick heal internet security 2014 it is having the same issue as it was in 2012, it freezes the laptop while resuming from sleep mode in vista.
Hi Umang,
We request you to kindly contact our support team at 0-927-22-33-000.
You can also raise a query at https://www.quickheal.com/submitticket.asp. Our support team will get back to you to resolve the issue you are facing.
Regards,
Hi Rajib,
I have Quick Heal Total Security 2013. Virus database is updated as on today. How do I run the Advanced Behavior based Detection System?
Hi,
The Advanced Behavior Malware Detection system is an inbuilt technology of the Quick Heal 2014 product series. It works in your system automatically.
Simply upgrade your Quick Heal Total Security 2013 to Quick Heal Total Security 2014. Follow the link below:
https://www.quickheal.co.in/upgrade/
Regards,
my computer is fast, but quick heal total security scan then running very slowly only “C” Drive (57 GB)scan your antivirus is very slow. 18 hours time.
How to fast scan in windows 8. Please reply in my e-mail id.
Hi Shahnawaz,
Kindly contact our support team at 0-927-22-33-000.
You can also raise a query at https://www.quickheal.com/submitticket.asp. Our support team will get back to you to resolve the issue you are facing.
Regards,
Thank you for your support and appreciation.
my pc is running Quick Heal Total security 2013 but sometime it is very annoying to find the following sites pop up automatically despite of the fact that my pc is up to date, it does not detect any malware activity. Please help. Thanks.
Hi Gourav,
Kindly contact our support team at 0-927-22-33-000.
You can also raise a query at https://www.quickheal.com/submitticket.asp. Our support team will get back to you to resolve the issue you are facing.
Regards,
Hi Team,
I purchased Quick Heal Total Security 2013(3years) few weeks before. But later on realized tht whether have i done mistake or not by purchasing for such a long duration. Because after every year new version would be coming up and new virus/malware definitions gonna add up. I just skipped to ask the person at the shop about latest version available. So now m totally confused whether my PC will be safe or not say after a year or so?
Can you please suggest.
One more doubt – In msconfig under services tab the status for “Core Scanning ServerEx” service is shown as stopped. would require your suggestion here as well..Thanks in advance
Also best luck to the entire team. And there is no doubt QH is the best security tool available 🙂
Hi Chetan,
The good news is, you can upgrade your Quick Heal Total Security 2013 to all the enhanced features of Quick Heal Total Security 2014, for free. Simply follow the following link:
https://www.quickheal.co.in/upgrade/
For your second query, we would advise you to contact our support team at 0-927-22-33-000.
You can also raise a query at https://www.quickheal.com/submitticket.asp. Our support team will get back to you to resolve the issue you are facing.
Regards,
ok…thanks a ton rajib
Plese send me 2014 Sarch engion
Hi Umesh,
If you would like to get a free upgrade to Quick Heal 2014, then kindly follow this link: – http://www.quickheal.com/upgrade/
If you require any further assistance, then you can also contact our support team at 0-927-22-33-000 or raise a query at https://www.quickheal.com/submitticket.asp.
Regards,
A DIE HARD FAN OF Q.H
AWESOME A.V
***** rating.
I am so happy i know and sell quick heal, however if you install qh on your pc and still notice slowness pls do the following:
1. check for other antivirus already installed on the pc
2. check your ram size
3. re install the OS cause a corrupt OS can also slow down system
Thank you
from Nigeria
I like it
Dear sir,how to know that my laptop is totallyfree of malware..i have quichheal antivirus in my laptop..kindly give me suggestion for this..
Hello Ritesh,
We advise you to scan your computer with your Quick Heal product. If there are any malware in your system, then they will be displayed by the scan engine and they will be removed too.
Regards,
I am currently using quick heal antivirus pro 2013 which is licensed up to 25th January.I would like to renew my license by upgrading to quick heal internet security/total security.Can you tell me how can I do that?also what are the expenses?
Hi RAJORSHI PAL,
If you renew your Antivirus Pro before the 25th of January, then you can avail two months of extra validity at no additional costs. And after you have renewed the product, you can get a free upgrade to the enhanced security features of Quick Heal 2014 for free.
Kindly follow the links below:
For renewal – https://www.quickheal.co.in/quick-heal-product-renew
Free upgrade to Quick Heal 2014 – https://www.quickheal.co.in/upgrade/
We would like to inform you that, at present you would not be able to upgrade your Quick Heal Antivirus Pro to either Internet Security or Total Security. You can purchase any of these products separately.
For any further assistance, kindly contact our support team at 0-927-22-33-000.
Regards,
Hi,
In My PC, Quick heal is not updating and it is coming that “SYSTEM IS NOT SECURE” and ‘Virus Protection is turned off, Click Resolve Now to fix the problem’
But many times I have tried to Resolve it, still it is not working, kindly help me to resolve the problem and to keep my PC secure.
Hi Lokesh,
Kindly contact our support team at 0-927-22-33-000.
You can also raise a query at https://www.quickheal.com/submitticket.asp. Our support team will get back to you to resolve the issue you are facing.
Regards
I’m using “Quick Heal Total Security 2013”
i am running quickheal internet security and i dont have any such function.
Hi Mariyam,
Quick Heal Advanced Behavior Based Malware Detection System is an inbuilt technology in Quick Heal 2014 product series. If you have an older version of Quick Heal Internet Security, then you can get a free upgrade to its 2014 version. For this, kindly follow this link – https://www.quickheal.com/upgrade/
Regards,
Rajib
I have installed Quick Heal internet security 14 on my PC . And from that day my PC working slowly . So let me know why this is happen and what is the solution.
Hi Laxmikant,
Kindly contact our support team at 0-927-22-33-000.
You can also raise a query at https://www.quickheal.com/submitticket.asp. Our support team will get back to you to resolve the issue you are facing.
Regards
I have 5 users quick heal total security 2013 product key and I want use one key for my android phone but when I register in android quick heal total security it says that product key is invalid
Hi Abhijeet,
Thank you for your patronage. We would like to inform you that, Quick Heal Total Security 2013 is only meant for desktop products. Thus, its product key cannot be used for mobile devices. For Android phones, we have a different line of specialized products such as Quick Heal Mobile Security and Quick Heal Total Security for Android. You can visit the following links to get more information on these products:
Quick Heal Mobile Security – https://www.quickheal.co.in/quick-heal-total-security-for-android; Free Trial
Quick Heal Total Security for Android – https://www.quickheal.co.in/quick-heal-mobile-security; Free Trial
Regards,
nice, the best of the previous series….
very strong…..!!!!!
Hi Rajib,
I have Quick Heal Guardian AntiVirus 2013. Virus database is updated as on today. How do I run the Advanced Behavior based Detection System?
Hello Syed,
Thank you for your patronage. We would like to inform you that, Guardian Antivirus 2013 runs the DNAScan Technology. The Advanced Behavior Based Detection System has not been yet incorporated in it. If you wish to get this advanced technology protect your computer, then you may go for Quick Heal Total Security, Quick Heal Internet Security or Quick Heal AV Pro. You can visit our website http://www.quickheal.com for more information on all these products.
Regards,
I have purchased QH total security 2013(genuine & licensed) in july 2013. The product is 1 user and 3 years validity, i.e. upto 2016. Now my question is, can I upgrade my product into QH total security 2014 with the same product key? If yes, then how to do it?
With regards…
Hi Sourav,
Yes, you can upgrade your Quick Heal Total Security 2013 to the enhanced 2014 version, at no additional cost. Kindly follow the link – https://www.quickheal.com/upgrade/
If you require any further assistance, please contact our support team at 0-927-22-33-000.
You can also raise a query at https://www.quickheal.com/submitticket.asp. Our support team will get back to you to resolve the issue you are facing.
Regards,
Thanks for the messages. My computer stands well-covered by Guardian which often gives a message that “no vitus is detected”.
Please help me know how best I can keep my computer(internet connectivity)fast.
Thanking youand wishing you of better tomorrows.
SINCERELY,
manas kumar majumdar
Hi Manas,
You can read our post on Computer Security Day. Here we have listed several tips on how you can keep your computer safe and efficient.
Regards,
Respected Sir,
I have Android 4.1.2 mobile. I want to use Quick Heal Mobile Security, whether Quick Heal Mobile Security supports 4.1 version & above. Kindly help.
sir i have tried at least 5 best antivirus softwere but quick heal is the best among them.because its dectet virus malwere too fast
thanks for your nice work
Hi Kanchan,
Thank you for your appreciation and support.
Regards,
Hi,
It’s very good AV & I am using since 2010 with Total Security.
From last those years I had a nice experience.
Good luck to QH.
Hi Chandrashekhar,
Thank you for those kind words.
Regards,
Rajib sir,
I use internate quick heal security from 2013. is it sufficient for my computer to save all virus and malware attacks.
Hi Abdul,
Thank you for using our products. Yes, Quick Heal Internet Security has all the features to shield your computer from various types of malware attack. However, we would advise you to upgrade it to Internet Security 2014 for enhanced security. Kindly follow this link to get a free upgrade – https://www.quickheal.com/upgrade/
Regards,
it is coming “virus protection is turned off click resolve now to fix the problem” and even if i click on it nothing happens what to do please reply fast!!!!
HI Sahil,
Kindly contact our support team at 0-927-22-33-000.
You can also raise a query at https://www.quickheal.com/submitticket.asp. Our support team will get back to you to resolve the issue you are facing.
Regards,
Thank you for advice, i have all ready upgrade 2013 version.
Will my guardian antivirus licence will work on quick heal antivirus
please rply soon
Hi Ashezh,
Guardian antivirus license does not work on Quick Heal Antivirus. If you have any more queries about this, kindly contact our support team at 0-927-22-33-000.
You can also raise a query at https://www.quickheal.com/submitticket.asp. Our support team will get back to you to resolve the issue you are facing.
Regards,
I have guardian antivirus,how to update it to quick heal 2014.
Hi Tushar,
Guardian antivirus cannot be updated to Quick Heal 2014. For more details, you can visit our website http://www.quickheal.co.in.
Regards.
respected sir
i have buy my quick heal from a shop and miss place the box could i get any help realted to my cd key for re installation in my recent instaleed windows 7
Dear Shivam,
Could you please call up our support center on 0-927-22-33-000. Or submit a ticket by visiting this link – https://www.quickheal.com/submitticket.asp. They will help resolve your issue immediately.
Best regards.
Hey,I am currently using Quick Heal Total Security 2014.Now here is the problem,the action centre on my laptop keeps telling me that Quick Heal is turned off.This happens occasionally and sometimes my Windows Defender is turned off as well.When I turn it on,it does not respond.However when I click Quick Heal manually,it says system is secure.What might be the problem?
Hi Raven,
To resolve this issue can you contact our support center on 0-927-22-33-000. Or submit a ticket by visiting this link -> https://www.quickheal.com/submitticket.asp. They will help you find a solution for this.
Best regards.
My android phone is getting very slow after installing quickheal antivirus.
plz suggest me should i have uninstall it..?
Hi Maulik,
Quick Heal has been known to not slow down a device in any way. So it is possible that your SD card or internal memory may be full thus causing the device to slow down. Or maybe there is some app that is running and eating a lot of memory, hence slowing it down. You should try running a full system scan via Quick Heal. Hope that helps.
Best regards.
Hi, I having been considering buying QH, because a recently purchased Anti Virus has proven to be ineffectual. Does QH manage to eradicate the following Trojans/ Viri – $RECYCLE.BIN, System Volume Information, C+
Hello Muthanna,
Kindly contact our support team at 0-927-22-33-000.
You can also raise a query at https://www.quickheal.com/submitticket.asp. Our support team will get back to you to resolve the issue you are facing.
Regards,
Please help,
Quick heal behavior detection screen came on my screen and i pressed blocked. but later on one of my application is not running. So how to unblock that blocked item.
Hi Shehraz,
Kindly contact our support team at 0-927-22-33-000.
You can also raise a query at https://www.quickheal.com/submitticket.asp. Our support team will get back to you to resolve the issue you are facing.
Regards,
quick heal making my laptop slow. tried reinstalling but no avail. but after uninstalling every thing was back to normal
Hi Simrat,
A slow computer may have several reasons behind it. If you believe Quick Heal is slowing it down, then we apologize for it. However, if you can contact our support team, they can help you reinstall it and then analyze the real problem that’s making your system slow. Please raise a query at https://www.quickheal.com/submitticket.asp, and our team will get back to you.
Regards,
hii.. i am using quick heal antivirus pro 2014 original copy and after 3 month,its not working its said you cannot use this copy more than one computer but i am using only one computer,So its product key not working …help me…plzzzz….
Hi Omi,
To resolve your issue, we request you to contact our support center on 0-927-22-33-000. Or you can also submit a ticket by visiting this link – https://www.quickheal.co.in/submitticket. Our support team will help you solve this issue.
Best regards.
my Quick Heal Total Security 2014 turned off And i cant turn it on
Hi Onkar,
We recommend that you contact our customer support center. The technical team will be able to help you out and resolve this issue for you. You can contact them on 0-927-22-33-000 or you can also submit a ticket by visiting this link – https://www.quickheal.co.in/submitticket.
Regards.
I have installed writemonkey, writing app. but it showing advanced behaviour warning. but as far i know writemonkey is not a malware. Is it my copy of writemonkey is infected with malware or it is something else?
Hi Amitava,
There might be a possibility that the copy you have installed is malicious. However, to reach a definite solution, please contact our Support Team so that they can analyze the issue. You can reach them at 0-927-22-33-000.
Regards,
I was downloading java from internet suddenly i saw that symbol of gaurdian antivirus becomes red and message displayed that your system is not secure
What does it means
Hi Nidhi,
It may mean that the downloaded file is malicious or suspicious. Our Support Team can help you solve this issue:
1. You can submit your query at https://bit.ly/Askus. The Team will get back to you with a solution.
2. You can also contact them at 0-927-22-33-000.
3. Alternatively, you can chat with our engineers by visiting this link >> https://bit.ly/QHSupport
Regards,
quick heal antivirus pro 2014 15.00 8.0.8.0 expaire date 12 feb 2015
problam anti virus turn off automatic in action center message windows 7 homebasic
Hi Sameer,
We recommend that you contact our customer support center in order to rectify this issue. You can contact the team in the following ways:
1. You can call them on 0-927-22-33-000.
2. You can submit a ticket by visiting this link – https://www.quickheal.co.in/submitticket.
Best regards.
I have Quickheal antivirus pro.15. yesterday i received a message to upgrade my antivirus accordingly i done it. it started automatically updating but failed after few minutes and message shown :- “quickheal antivirus pro upgrade v16.00 has not completed succesfully. Please click Retry to continue with upgrade or contact Quick Heal Technical Support”. i tried many times by clicking on Retry but unable to complete it. since then my computer behaviours are not good and Google Chrome browser has also crashed and i am unbale to open any site through Internet Explorer. However my Winsows 7 is updated as on date. i also take advice of customer care and he told me to Click on ONLINENT and STRTUPAP from QUICKHEAL folder located in programme files but whenever i am restarting system i need to repeat the same process again and again . now i am also receiving warning through action centre that my antivirus programme status is OFF. after clicking on turn on it is not working
Hi Vijay,
Could we kindly request you to chat with our engineers so that they they can help you solve the issue? Please click the link below and click ‘Chat With Us’
Link >> https://bit.ly/QHSupport
Regards,
in my lapy quick heal is detecting malawares in games
Hi Ahsan,
Maybe the source from where these games were downloaded had some packed files which entered the system. Can you tell us more details about the names or nature of the malware that Quick Heal is detecting on your system?
Regards.
when i am installing the games the quickheal antivirus detect malawares and delete some files.after that the didn’t installed
Hi Ahsan,
Have you downloaded the game from a torrent site? Torrent files are generally not safe and have malicious codes attached to them. However, if you are installing a game from a genuine source, and still getting the above message from Quick Heal, please send us the screenshot to https://bit.ly/Askus. Our team will analyze the issue and get back to you with a solution.
Regards,
tell me the option in quickheal from where i can disable for detecting malawares in any type of application
Hi Ahsan,
Our Support Team can help you solve this issue:
1. You can submit your query at https://bit.ly/Askus. The Team will get back to you with a solution.
2. You can also contact them at 0-927-22-33-000.
3. Alternatively, you can chat with our engineers by visiting this link >> https://bit.ly/QHSupport
Regards,
Quick heal showing malware to my personal built software. why ?
software built with visual basic 6
Hi Bharat,
Thank you for using your product. Our engineers would be glad to help you with this:
1. You can submit your query at https://bit.ly/Askus. The Team will get back to you with a solution.
2. You can also contact them at 0-927-22-33-000.
3. Alternatively, you can chat with our engineers by visiting this link >> https://bit.ly/QHSupport
Regards,
I have latest Quick Heal Total Security which is regularly updated automatically. I run Quick Heal regularly to scan, detect and remove threats. However, of late Quick Heal is identifying 3 threats which it is neither removing nor quarantining.
What is the remedy?
Hi Devendra,
Can you share with us the names or some other details of these 3 threats? This information will enable us to understand this issue better and help you deal with it.
Regards.
BDS service application is eating the ram like chewing gum…how to stop it????
Hi Pratyush,
We request you to contact our technical support team for some clarity on this issue. You can visit this link to submit a ticket and request a callback from them – https://bit.ly/QHquery
Regards.
i am using quick heal is essentials 15.00 .its virus protection suddenly turned off . when i try to turn it it still stays as off. what should i do ??
Hi San,
Our Support Team can help you solve this issue:
1. You can submit your query at https://bit.ly/Askus. The Team will get back to you with a solution.
2. You can also contact them at 0-927-22-33-000.
3. Alternatively, you can chat with our engineers by visiting this link >> https://bit.ly/QHSupport >> Chat with Us
Regards,
Hi rajib,
i use quick heal total security for my laptop.i found 2 quarantine files which i want to remove but system says every time i click the remove button ” behavior detection detection system is disabled, please enable it and try again”.
please suggest how to enable it.
Hi Puja,
Our Support Team can help you with this:
1. You can submit your query at https://bit.ly/Askus. The Team will get back to you with a solution.
2. You can also contact them at 0-927-22-33-000.
3. Alternatively, you can chat with our engineers by visiting this link >> https://bit.ly/QHSupport >> Chat with Us
Regards,
Im using quick heal total security v15.00, antivirus is updated, but I encounter a new problem, automatic update button keeps on turn off by itself,no matter how many times i keep Automatic Update on ON mode it keeps turn back to OFF mode next time I launch Quickheal,”””SYSTEM IS NOT SECURE’ AUTOMATIC UPDATE is TURNED OFF CLICK RESOLVE NOW TO FIX THE PROBLEM””” message is being displayed, but nothing happens on clicking Resolve Now button, there is no any response at all, I ran Anti malware scan but couldn’t detect any malware, what cud be d reason of this problem??? plz respond and reply, thanks..
Hi Philips,
There could be more than one reason behind this issue. Our Support Team can help you solve it:
1. You can submit your query at https://bit.ly/Askus. The Team will get back to you with a solution.
2. You can also contact them at 0-927-22-33-000.
3. Alternatively, you can chat with our engineers by visiting this link >> https://bit.ly/QHSupport >> Chat with Us
Regards,
the advance behaviour based detection system is detecting “obnoxious infancy.exe” threat…. it keeps on popping if i block it… what should i do???
Hi Suyog,
Our Support Team can help you solve this issue:
1. You can submit your query at https://bit.ly/Askus. The Team will get back to you with a solution.
2. You can also contact them at 0-927-22-33-000.
3. Alternatively, you can chat with our engineers by visiting this link >> https://bit.ly/QHSupport >> Chat with Us
Regards,
i have blocked a file by mistake,how do i unblock it?
Hi Akshat,
Thank you for writing in. Our Support Team can help you solve this issue:
1. You can submit your query at https://bit.ly/Askus. The Team will get back to you with a solution.
2. You can also contact them at 0-927-22-33-000.
3. Alternatively, you can chat with our engineers by visiting this link > https://bit.ly/QHSupport > Chat with Us
Regards,
HOW TO UNBLOCK A PROGRAMM OR A FILE
Hi,
You are requested to contact our support center to resolve this issue. You can:
1. Call us on 0-927-22-33-000
2. Submit a ticket here – https://www.quickheal.co.in/submitticket
3. Chat with us here – https://www.quickheal.co.in/quick-heal-support-center
Regards.
As per some survey comparison between quick heal and norton antivirus, quick heal has been found to be ineffective for
1. real time protection
2. trojan protection
3. worm protection
Hi Aamir,
Thank you for the feedback and information. We will take it as an opportunity to improve our services.
Regards,
blocked an application by mistake, how do i unblock it.
Hi Siddharth,
Thanks for writing in. Our support team can help you with this:
1. Kindly submit your query at https://bit.ly/Askus
2. You can also contact them at 0-927-22-33-000
3. Alternatively, you can chat with our engineers by visiting https://bit.ly/QHSupport
Regards.
I have quick heal antivirus antipro 2014 . In this threats will detected but files will not repairing , how i will repair that files , pls tell me as soon as possible.
Hi Richa,
Thanks for writing in. Our support team can help you with this:
1. Kindly submit your query at https://bit.ly/Askus
2. You can also contact them at 0-927-22-33-000
3. Alternatively, you can chat with our engineers by visiting https://bit.ly/QHSupport
Regards.
I am using Quick heal internet security 2014. after Scan 2 nos threats detected are showing but effect file are not repaired or deleted. please advise me how I can remove the virous
Hi Ranjan,
Thanks for writing in. Our support team can help you with this:
1. Kindly submit your query at https://bit.ly/Askus
2. You can also contact them at 0-927-22-33-000
3. Alternatively, you can chat with our engineers by visiting https://bit.ly/QHSupport
Regards,
i have purchased quick heal anti virus pro but it is unable to remove $recycle.bin and system volume information…how to remove it in win 8.1
Hi Nitesh,
Thanks for writing in. Our support team can help you with this:
1. Kindly submit your query at https://bit.ly/Askus
2. You can also contact them at 0-927-22-33-000
3. Alternatively, you can chat with our engineers by visiting https://bit.ly/QHSupport
Regards,
virus protection is automatically turning off.
Hi Mahesh,
Kindly contact our support team. They will immediately look into the issue and resolve it for you. You can submit a ticket by visiting this link – https://www.quickheal.co.in/submitticket.
Regards.
Hello,
Can you please help me?
I need to disable behaviour detection please answer
Hi,
May we request you to contact our technical support team. They will help you resolve this issue as soon as possible. You can reach them here – https://www.quickheal.co.in/submitticket.
Regards.
I have the QuickHeal EPS recent version installed in my office. Our developer complain a lot that the VisualStudio 2013 has become slow after installing Quick Heal. Opening the VS2013 is very slow, booting computer is slow and shutdown is also very slow. If we remove QuickHeal then everything looks fine of course not protected but performance is very good.
How can we solve this problem, we have contacted service center but still did not get soluiton.
Hi Sunil,
We understand the issue that you are facing, and it probably has something to do with the specifications and configuration on your systems. We request you to have another word with the technical support team and see what they suggest for resolving this. You can submit a ticket here – https://www.quickheal.co.in/submitticket.
Regards.
I M using MTS Data card when install the data card quick heal antivirus malware detected and Mblaze icon is lost so i cannot using my data card how this problem is solve
Hi Suresh,
May we request you to contact our technical support team. They will help you resolve this issue as soon as possible. You can reach them here – https://www.quickheal.co.in/submitticket.
Regards.
sir
I am using quick heel pro antivirus.
after scan the it is not delete threat so every scan same threat showing.
But I want to delete these threat.please do need full.
Regards
Hi Jagjit,
Thanks for writing in. Our support engineers would gladly help you with this issue. Please visit https://bit.ly/QHSupport and click ‘Chat with Us’. You can also raise a ticket at https://bit.ly/Askus and we will get back to you at the earliest.
Regards.
The Behaviour Detection System (BDS Service Application) runs in the background consuming about 2 GB of RAM out of my total 8 GB. It is far too much load on the system even during idling. Anyways to reduce the memory consumed by changing the real time scan to a lower mode or switching it off altogether ?
Hi Vinay,
Thanks for writing in. Our support engineers would gladly help you with this. Please visit https://bit.ly/QHChat to chat with us online. You can also raise a ticket at https://bit.ly/Askus and we will get back to you at the earliest.
Regards,
how to unblock program. caused due to quck heal
Hi Prasad,
May we request you to contact our technical support team. They will help you resolve this issue as soon as possible. You can reach them here – https://www.quickheal.co.in/submitticket.
Regards.
quick heal showing”system is not secure automatic update is turned off”‘but when i click
on “resolve now”there is no effect,i turned on auto update from setting but it turn off automatically. I have updated my pc drivers, and quick heal also,but same problem is arriving.
Hi Shinjan,
May we request you to contact our technical support team. They will help you resolve this issue as soon as possible. You can reach them here – https://www.quickheal.co.in/submitticket.
Regards.
I have Guardian Netsecure installed in my laptop.
Things were running smoothly when few days back it stopped allowing any browser to open. It gave the message “Detected Explit Attempt” on seeing the detailed report it gave the message
“Exploit Type: Execution from Stack Memory”,
Action Taken “Acess Denied”
I can only run after disabling the antivirus. It starts again when the antivirus is activated. kindly advice.
Hi Vikram,
Thank you for writing in. Our support engineers would gladly help you with this issue. Please visit https://bit.ly/QHChat to chat with us online. You can also raise a ticket at https://bit.ly/Askus and we will get back to you at the earliest.
Regards,
Advanced Behavior based Detection System ko Block Kase karte he kuki wo meri dely use file ko wo delete ker deta he
our next time wo file open krne per wo bar bar (Advanced Behavior based Detection System) ker ke ALLOW & BLOCK KER KE AATA HE
Hi Abhishek,
Thank you for writing in. Our support engineers would gladly help you with this issue. Please visit https://bit.ly/QHChat to chat with us online. You can also raise a ticket at https://bit.ly/Askus and we will get back to you at the earliest.
Regards,
Team Quick Heal
SIR BY MISTAKE I BLOCK TALLY SHORTCUT BY BEHAVIOR DETECTION WHEN I OPEN TALLY SHORTCUT A MESSAGE IS SHOWN HOW TO FIX THE ERROR
Hi Anil,
Thank you for writing in. Our support engineers would gladly help you with this issue. Please visit https://bit.ly/QHChat to chat with us online. You can also raise a ticket at https://bit.ly/Askus and we will get back to you at the earliest.
Regards,
Team Quick Heal
How to resolve my IE Problem
Quick Heal Advanced Behavior Based Detection System
Detected: Exploit Attempt
Program: C:\Program Files\Internet Explorer\iexplore.exe
File Name: NA
Exploit Type: Execution from stack memory
Action taken: Access denied
Please help me
Hi Mahesh,
Thank you for writing in. Thanks for writing in. Our support engineers would gladly help you with this issue. Please visit https://bit.ly/QHChat to chat with us online. You can also raise a ticket at https://bit.ly/Askus and we will get back to you at the earliest.
Regards,