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Rajiv Singha

Alert! Beware of Fake Bank Phone Calls

September 10, 2014
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Over the last few weeks, many readers have shared their dreadful experiences on our blog about losing their money to fake bank phone calls. Scroll down to know how you can protect yourself from such scams.

Contents:
Real Case Scenario
How you can Protect yourself from Such Phone Scams

Safe Banking tips

Phishing is defined as any attempt to obtain your personal and financial information. Mostly, phishing is carried out via emails. These emails lure the targeted victim into visiting a fake site and giving away confidential data. Phishing attacks also use fake SMSs (called Smishing) and fake telephone calls (called Vishing).

What we are discussing here is related to vishing, also known as voice phishing. Several instances have occurred wherein people receive phone calls that appear to be from their bank. The caller usually pretends to be a bank representative or someone from the bank’s technical team. In most cases, the caller sounds professional and provides a convincing reason for calling the customer. After having given a false sense of security, the caller then tricks the victim into giving away their personal and confidential data such as:

  • Credit/debit card number
  • The card’s CVV number [Card Verification Value – 3 to 4 digit number printed on the flip side of the card]
  • Expiry date
  • Secure password
  • ATM pin
  • Internet Banking login ID and password and other personal information

With all such crucial information at hand, the fraudster can easily carry out illegal financial transactions using the victim’s name.

Real Case Scenario

One of our readers had encountered a similar situation. The reader received a call that seemed to be from their bank’s customer service center. The caller was able to convince our reader that their bank account and ATM card is in the process of getting upgraded and updated. And for that, the following details were required:

  1. ATM cum debit card number
  2. CVV number
  3. Expiry date
  4. Password
  5. Savings bank account number

Later, our reader came to know about several unauthorized transactions that were made using their bank account, which amounted to a sum of ₹ 65000.

[Top]
How you can protect yourself from such phone scams

Below is a list of safe banking tips that banks such as SBI, ICICI, HDFC, and others have issued for their customers.

1. Banks or any of their representatives never send customers email/SMS or call them over phone to ask for personal information, password or one time SMS (high security) password. Any such e-mail/SMS or phone call is an attempt to fraudulently withdraw money from the customer’s account through Internet Banking. Never respond to such email/SMS or phone call.

2. Never respond to emails/embedded links/calls asking you to update or verify User ID/Password/Debit Card Number/PIN/CVV, etc. Inform your bank about such email/SMS or phone call. Immediately change your passwords if you have accidentally revealed your credentials.

3. Do not provide any personal or confidential information on a page which might have come up as a pop-up window.

4. Always remember that information like password, PIN, TIN, etc., are strictly confidential and are not known even to employees/service personnel of the bank. You should therefore, never divulge such information even if asked for.

5. Never provide your identity proof to anyone without any genuine reason.

6. Never click on any links in any e-mail to access the bank’s site.

7. Access your bank website only by typing the URL in address bar of browser.

8. Do not provide your bank account details to emails offering a job or claiming that you have won a lottery. Avoid opening attachment of emails from unknown senders.

10. Having the following will improve your online banking security:

  • Newer version of Operating System with latest security patches
  • Latest version of browsers
  • Active Firewall protection
  • Up-to-date antivirus software

11. Avoid accessing Internet banking accounts from cyber cafes or shared PCs.

12. When on your bank website, look for the padlock symbol either in the address bar or the status bar (mostly in the address bar) but not within the web page display area. Verify the security certificate by clicking on the padlock.

To conclude with one last security tip for safe online banking, avoid accessing your Internet banking accounts from cyber cafes or PCs used by multiple people.

Security tips sources:
https://www.ucoebanking.com
https://www.onlinesbi.com
https://www.unionbankonline.co.in
http://www.icicibank.com
http://www.hdfcbank.com

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Rajiv Singha
About Rajiv Singha
Rajiv is an IT security news junkie and a computer security blogger at Quick Heal. He is passionate about promoting cybersecurity awareness, content and digital...
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117 Comments

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      • sir
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        • Hi,

          Fake bank calls are a threat when someone calls you on your phone and tries to manipulate you into revealing your personal information. Ebola is a disease that afflicts human beings and is very deadly. These are two different things and none of them affect your PC. Stay aware about security threats by staying updated about such threats.

          Regards.

          Reply
      • hariprasadMarch 11, 2016 at 5:04 AM

        i downloa the app trucaller, and next it asks money payment for true callr pro i submit my card number ,cvv number,expiry date,very nextday 23000,was deducted from my account but i did not tell my pin and password how can it possible..

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          Regards.

          Reply
  2. yes i was also cheated by an error mail seeming to be fro axis bank on the bank letter head

    Reply
  3. Haresh KavathiyaSeptember 11, 2014 at 6:56 PM

    Thanks for give valuable information.
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    Reply
  4. you said that don’t click on any link directing your bank site and go on that site only by typing in URL.But when making any payment online like recharge,electricity bill payment,there is always option of choosing payment mode,name of bank and finally it directs us to our bank site.Then is it safe?

    Reply
    • Hi Uddhav,

      We have advised our readers to avoid clicking links in emails to access their bank’s website.

      However, if a website where you chose the payment mode, has a secure connection, then your online transactions are safe. Before making payments in any website, look for ‘https’ and padlock symbol in the address or status bar of the browser.

      Regards,

      Reply
      • Gaurav KumarMay 2, 2015 at 11:09 PM

        could you tell how one can make an online purchase or transaction using my card number and pin without knowing my OTP number??

        Reply
        • Hi Gaurav,

          It may be possible that the attacker chose the option of the preset banking password instead of the OTP when he made the fraudulent purchase.

          Regards.

          Reply
          • Gaurav KumarMay 4, 2015 at 10:16 PM

            How is that possible sir since we don’t have CNP payment on our country. Is it possible that some one can purchase using CNP payment on an abroad payment gateway using Indian credit or debit card.

          • Hi Gaurav,

            Yes that is possible. Since transactions can be made across any global portals from any card, irrespective of the country of origin.

            Regards.

  5. Where from URL of any bank web site would be available for the purpose of Internet Banking

    Reply
  6. I got the same call that seemed to be from my bank’s customer service center. The number was : +911409340436. She told me that u need to update your atm card for online shopping, And for that, the following details were required:

    ATM cum debit card number
    CVV number
    Expiry date
    Password
    Savings bank account number

    But I realized that the caller is not a ‘bank’s representative’ by her way of talking and I also heard that bank dint ask for this type of details so I disconnected the call.

    Reply
  7. Nagesh ShindeSeptember 12, 2014 at 1:01 PM

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  8. jayadev patraSeptember 12, 2014 at 9:38 PM

    last Few days I am got this type of Mail

    THE RESERVE BANK OF INDIA
    ELECTRONIC TRANSFER DEPT, 6, SANSAD MARG
    JANPATH, NEW DELHI,H.O.110001,
    NEW DELHI.
    Our ref: Cub/Hog/Oxd1/2012
    Payment file: RBI/id1033/201/2014
    Payment amount: £500,000.00GBP
    RESERVE BANK OF INDIA OFFICIAL PAYMENT NOTIFICATION
    Dear Beneficiary:
    The Foreign Exchange Transfer Department (RBI) hereby bring to your attention of the payment of your deposited fund here in the RBI, you were listed as a beneficiary in the recent schedule for payment of the past edition email/sms award incurred by the BRITISH GOVERNMENT, which is yet unclaimed up-till date due to some circumstance according to your file record;

    Your payment is categorized as: Contract type: Lottery/inheritance/ Undelivered Lottery fund/ The Reserve Bank of India (RBI) Governor, Dr Raghuram Rajan. and Ban Kin-moon Secretary-General of the United Nations met with the Senate Tax Committee on Finance RBI Mumbai/Delhi
    branch. Regarding unclaimed funds which have been due for a long run, at end of the meeting (RBI) Governor,

    Dr Raghuram Rajan mandate all unclaimed funds to be released back to the beneficiary stating that it is an unfair practice to withhold funds for government basket for one reason or the other for tax accumulations.
    Therefore, we are writing this email to inform you that ( £500,000.00GBP) will be release to you in your name, as it was committed by (RBI) Governor.
    To credit your account immediately you will have to send copy of your Pan/Voter card, and one picture of your passport size for file record, This is according to law assigned and the security covering your fund from the source The assigned transfer department don’t have any right to DEDUCT from your fund because it’s made to reach your account in complete Value. We decline for 5 working days after date of receiving this mail.
    Also reconfirm your details- for crediting. Please you are advised to fill the form below and send it immediately to our transfer department for verification through email below for prompt collection.
    reserverbi@rb-ionli-in.co.in
    VERIFICATION FOR PROMPT COLLECTION OF YOUR FUND.
    Fill The Form Below:
    1. Full Names: JAYADEV PATRA
    2. Residential Address: AT-UPHER, PO-SERGARH, PS-NARLA, DIST- KALAHANDI, PIN-766100, STATE-ODISHA(INDIA)
    3. Mobile Number:7751024920
    4. Occupation: SYUDENT
    5. Sex: MALE
    6. Age: 23
    7. Country: INDIA
    8. Marital Status: SINGLE
    9. Passport id:
    10. E-mail id: patradevjaya@gmail.com
    11. Bank Name: STATEBANK OF INDIA
    12. A/c No: 33066122009
    13. A/c Holders Name: JAYADEV PATRA
    14. Bank Branch: STATE- ODISHA, DISTRICT-KALAHANDI, BRANCH-M.RAMPUR ADB, IFSC CODE-SBIN0003368, MICR CODE-766002112, BRANCH CODE-003368
    NOTE: (£500,000.00GBP) will be transfer directly to your Bank Account immediately we receive your filled details. Also be informed that the assigned British representative to supervise the transfer of your fund from the Reserve Bank is in the person of: (BRITISHDIPLOMAT) MR JAMES SMITH. Email: diposmith1@yahoo.com
    RESERVE BANK OF INDIA (CENTRAL BANK).
    CONTACT TRANSFER DEPARTMENT
    EMAIL: resexxxerbi@rb-ionli-in.co.in
    FOR MORE DETAILS, VISIT THE LINK BELOW

    http://www.financialexpress.com/news/find-whereabouts-of-xxxxxxxxxxxx-rbi-tells-banks/909041
    CHIEF RAGHURAM RAJAN

    RESERVE BANK OF INDIA
    GOVERNOR.

    Accept my hearty congratulations once again! And make sure you reply to this Email: reserverbi@rb-ionli-in.co.in

    Reply
    • Hi Jayadev,

      This is one of the classic examples of email scams that most people have fallen prey to. Please do not respond to such emails, and alert your friends and family members about it.

      Regards,

      Reply
  9. Beware about fake calls from online shopping courier and the main company itself.
    I got a suspicious call saying that it is from ecom express courier and started conforming my address and email and then asked me from which sites i do online shopping. He told me that there is a scheme for more active online shoppers. You get points from courier side every time you use our courier. I got suspicious as he asked me about the cost of the last 2 items i purchased. I just told him they were under rs 500.
    Within seconds he aborted the call.
    After that i noticed that true caller was showing it spam number. Number was not of mobile. But a automated call number type.
    And then a local area ecom representative told me that there is no scheme like that…

    .

    Reply
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  11. Partha BiswasSeptember 13, 2014 at 6:46 PM

    My query is that when such a BIG fraud like the RBI Bank example given above, which has come even to my email address numerous times, why cant RBI publish a Notice in ALL newspapers and appraise the public NOT to ever respond to such queries.Sometimes I feel there ARE persons in RBI who are also involved.

    Reply
  12. Arvind S KulwadeSeptember 14, 2014 at 9:36 AM

    Dear from last few days I am getting a calls offering SBI and icici credit cards and they are asking to submit documents such as I’d address proofs photographs, can you sujjest any thing in this

    Reply
  13. Santosh SinghSeptember 14, 2014 at 11:41 AM

    Thanks for information,

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  15. SUDIP KUMAR BAJPAYEESeptember 15, 2014 at 9:47 PM

    THANK YOU RAJIB ,
    THANK U FOR PROVIDING FOR SUCH IMPORTANT INFORMATION . THANK U AGAIN

    Reply
  16. George OommenSeptember 17, 2014 at 8:07 AM

    My internet security/antvirus system fails to get updated frequently .on opening the system ,a message says “virus protection is not updated since 3 days” .On clicking the “update” ,it says update is already running. But it does not get updated .Why is it so?

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  18. Dear Rajib,

    First of all thanks for the information.
    One of my uncle has also faced such type of fraud in recent days. It was a fake phone call. They almost convinced him for the transaction in the said account. At the end I told him not to participate, on the basis that the ICCID number at the back side of the SIM card was wrong. They were just guessing the ICCID number.

    And now I heard from you.

    Regards,

    Reply
  19. Many many thanks for advice. It is a important topic for everybody.

    Reply
  20. Hi All,

    also I recvied a fake call for Phone bank of some benfit offers . That call was came by New Delhi. Her name is Meenu. she first asked me which language your suitable for speak either hindi or english. I just told him . In hindi I confirmed . she asked me about my credit detail. like what type of card you are usnig either visa or master. I give all fake information 😀 . later she asked me what is colour of card . I not told her anything . later she asked me t
    cvv no . I shoked as per any bank no represtive asked regarding your crdit card and cvv no customer id. I told her you are not bank represtive . you are fak agent . I know who are you ? then she hangout phone quickly.

    because I know that same thing happend with my friend last month . he lost his 60 thouand due to this .

    So friend please aware of sunch phone call do not share anything your bank infomration. to misuse anything from them. we already complaint the police . but still there are no use 🙁

    I am sharing her mobile no which I recvied

    +91 92 19 023025

    Reply
  21. Sateesh Kumar YadavSeptember 18, 2014 at 11:42 PM

    Dear Sir
    my Quick is not upateing on my laptop.please help

    Reply
  22. Most of the phone calls are found originated from bihar Jharkhan. Install any app that shows you name of service provider and state

    Reply
  23. AND ALSO PACKAGE HAS EXPIRED FROM DEC 2013.I WANT TO REGISTERED NOW.

    Reply
  24. 8873176973 a call from this no can ruin life of my younger sister but by god grace she informed me and i help her out from that incident in time. But that bastard a life of a rickshaw puller. His life long saving of more than 65000. Even he dont remember his balance as he was illeterate. He just deposited his monthly saving and counting approximately about 65000 for his two small daughters for their future. But he and his wife sob severly like they lost everything.

    Reply
  25. Vijay R DereFebruary 4, 2015 at 2:27 PM

    i am getting continuously call from below no 9312553534
    and asking me to verify your CC details

    kindly advice the solution

    Reply
    • Hi Vijay,

      If someone is asking for your card details over phone, never ever give it out. If you get a call again tell the person that you will report them to the police if they contact you and ask for such details again. If it still continues, you can also block incoming calls from the number using Quick Heal Mobile Security. In case you don’t have the app, you can download it for free from the Google Play store.

      Regards.

      Reply
  26. Nagaraja HegdeFebruary 15, 2015 at 11:03 AM

    I got a call from a person – he would renew my ATM cards – he wanted CVV number to read out on back of my card. When I got suspicious asked him where he is from – told he is from RBI – I immediately got suspicious and quipped fraud and I would complain to police. He immediately hung up the phone. Number is +91 9472790349

    Reply
  27. I got a call from mobile number 8459532227. He said my name correctly and said they are going to give extra benefits on credit card. For that please confirm your identity by your card type. I immediately asked him how can you confirm my identity with card type (Visa or master or Amex). I told him this is fake call. He suddenly disconnect the call. I know that Banks never ask any card or account related information over phone.

    I got this call same day after I applied for hdfc bank account with bank agent and I told him I already have credit card when he asked me to apply for one.. I believe most of the bank agents are fraudsters,they copy our name and mobile number and sell to these kind of cheaters.

    Reply
  28. Pankaj KumarApril 20, 2015 at 3:34 PM

    My Wife received the call, from the number 8298986521, he is asking ATM detail and Date of birth etc, after refusing he misbehaves rudely

    Reply
    • Hi Pankaj,

      Please do not share such details over the phone with anybody, no matter who they say they are. Tell him that you will report the number to the police. If he still calls, just block/ignore that number.

      Regards.

      Reply
  29. 2 numbers- +91 11-65171433 and +91 11-65890815 would call on pretext of calling from bank and would ask you to read out the credit card number and cvv number… They also try making an online transaction simultaneously and you receive OTP (one time password) which they claim to be sending from their end to convince that the call is authentic from bank itself.
    Nevertheless, don’t forget the rule… Never disclose you Cvv

    Reply
  30. Sanjay MalhotraMay 5, 2015 at 12:53 PM

    I just got a call from +91 11 65890815 as well claiming that they would convert my SBI visa/mastercard to some new card which would give me more reward points.

    I told them that I had two SBI cards, which one did they want to convert? Give me the last 4 digits. They tried to get me to give them the info which I did not, and then after 5-10 minutes they disconnected. I don’t even have a credit card!

    Lodge a complaint with your cell phone provider and get their line disconnected.

    Reply
  31. Sanjay MalhotraMay 8, 2015 at 12:08 PM

    Follow up.

    Same fellows are now calling from +91 11 65891516 with the same story. The background noise on the call is of a call centre. Also now they try to get aggressive and abusive if you ask too many questions.

    Reply
  32. Dear Sir,

    I have recently been a victim and lost 20000 rupees.. (stupid me)

    I shared “ATM Card No” and “Valid From” from my ATM card and of course OTP (i want to kill myself!!!)

    I am blocking my ATM and will apply for new ATM. My question is, is my account safe? Can those bastards steal money after that from my account?

    Please reply..very tensed!

    Reply
    • Hi Ranjan,

      If you have blocked your account, then it cannot be misused. We would advise you to confirm with your bank if your account is blocked or not, and tell them exactly what had happened. They will further help you with this.

      Regards,

      Reply
  33. I have recently received a fake call asking for ATM card information. I gave information regarding card number, expiry date, card’s CVV number but I did not gave onetime password and pin number as I understand while giving above information that it is a fake call and I disconnected that call. As I have given some ATM card information, I want to know is my account safe? What steps should I take? please reply soon.

    Reply
  34. Dilli Babu PalaniJune 20, 2015 at 12:08 PM

    Today I received a call from a mobile number and that lady said she called from SBI and to she asked details about my SBI Card details to verify and i gave my SBI Credit card 16 digit number and the Expiry date and finally she asked my CVV number but i regret to share that since, none of the Bank will ask the CVV number for verification. however, i asked her to send a confirmation msg that you verified in SBI unfortunately she denied and left the call…
    Beware guys… Never ever share your CVV number to any of the fake calls..

    Reply
  35. Dear All,
    Today morning a fake bank call coming my Room-Met mobile , calling from this number +91-9572577085, & telling him this call From State Bank Of India for aadhar card link with bank, & ask ATM number & ATM validity date. that time my Rood-met told every thing , & 1 message cumming for online transaction OTP, that time i hear that conversation & i have take the call & when i have talking with this person he slang with me , beqz he understand that he is fail last moment. what i will do againest this Mobile Number.

    Reply
    • Hi Nitya,

      The best thing to do is to block this number and share it with your friends and family members on social media and WhatsApp. Apart from that, educate your friends and family members that no bank will ever ask for these personal details over a phone call or email, or even in person.

      Regards.

      Reply
  36. Prakash PimparkarAugust 17, 2015 at 12:22 PM

    There is no DIRECT FRAUD REPORTING telephone number to call banks like HDFC and ICICI and report such calls.Even reporting of loss of card is a nightmare as one has to keep 16 digit catd number in memory .As sfter a loss of wallet contsining 5 cards of different banks one has to memorise 80 digits even to get throgh the formality. Meanwhile the frsudster has enough time to use the card.HDFC/ ICICI BANKS should provide direct card loss / frsud reporying number ,instead of a common marketing number.This eill reduce the chsnces of frsuds

    Reply
  37. Hi Rahul,

    Today I received calls from 8393975431 and 9250016742 stating, The call was from SBI Cr Card deparment to upgrade the card. Lady who claimed as SBI employee was asked me to confirm my 16 digits Cr Card numbers when I refused to continue with call she went ahead and told me first 8 digits of my cr card and asked me to confirm rest.. I thought it a genuine call and provided my 16 digits Cr Card numbers alongwith DOB and expiry date of card however, when I was asked to share my CVV number Then I thought, this is FAKE call and I didnot provide and disconnected the call. After an hour again I was called by 2nd number ( Already given above) with respect to same matter.

    I have gone ahead and changed my Mobile number and Online Banking password for SBI but just wanted to be sure that, Can my Cr Card be used for unauthorised swipe with Details like, 16 Digits Cr Card number, DOB, expiry date of Cr Card…? I have not shared CVV but just wanted to hear from you.

    Please reply,

    Regards,
    Kiran

    Reply
    • Hi Kiran,

      Thank you for sharing your experience. This is quite a common trick used by scammers to get confidential information from people. You did the right thing by realizing that this was a fake call and by not sharing your CVV number. Also, changing your number and online banking password are also wise moves. However, I have personally done transactions on several sites where CVV numbers are not needed. So I cannot guarantee that your card will not be used fraudulently. One thing that you can do now to avoid fraudulent transactions here is to ensure you have the feature enabled wherein you receive a PIN on your mobile phone every time you conduct an online transaction. Please contact your bank on details about how to activate this. This should ensure your card’s safety.

      Regards.

      Reply
  38. Hi,

    Today I received calls from 8393975431 and 9250016742 stating, The call was from SBI Cr Card deparment to upgrade the card. Lady who claimed as SBI employee was asked me to confirm my 16 digits Cr Card numbers when I refused to continue with call she went ahead and told me first 8 digits of my cr card and asked me to confirm rest.. I thought it a genuine call and provided my 16 digits Cr Card numbers alongwith DOB and expiry date of card however, when I was asked to share my CVV number Then I thought, this is FAKE call and I didnot provide and disconnected the call. After an hour again I was called by 2nd number ( Already given above) with respect to same matter.

    I have gone ahead and changed my Mobile number and Online Banking password for SBI but just wanted to be sure that, Can my Cr Card be used for unauthorised swipe with Details like, 16 Digits Cr Card number, DOB, expiry date of Cr Card…? I have not shared CVV but just wanted to hear from you.

    Please reply,

    Regards,
    Kiran

    Reply
    • Hi Kiran,

      You took the right steps. However, just to be on a safer side, do report this incident to your bank at the earliest, if you have not done so yet.

      Regards,

      Reply
  39. Nitiraj SawantAugust 25, 2015 at 5:00 PM

    It Just happed to me, Got a call saying an manager calling to confirm your Bank account details, Started with KYC details and ended up with Asking the Debit card no. then he sad i am going to recieve a code and i have to confirm it with them, so i did, the next movement i got an sms saying that a transaction is made for Rs. 2000 to a mobikwik merchnat in Delhi. i am from Goa. Emidiatly i visited my Branch, but they have nothing to say. What do i do now. Can i recover my money?

    Reply
  40. Got a call from +91 8051153528. He asked for SBI credit card number and validity but I refused to give CVV number. He said that I had Rs.5000 worth of rewards points which were expiring today and that he called to help me redeem them for gifts. He said I could key in the CVV number on my phone keypad. I purposely entered a wrong CVV as I was skeptical. He then said that the system had some problem and offered to send OTP, which I did not receive. He called at least 6 times saying that the OTP was sent. I did not receive the OTP so could not provide and hung up the call. After 2 hours, I received multiple OTPs from AM-SBICRD for transaction of Rs.5000 each at ATOM and MPESA!

    Reply
  41. Sir,

    I gave an application to change my contact details for my SBI account and debit card on Friday 28/08/2015 and I received a call on Monday evening. The person first identified himself as the branch manager and asked me if I have a SBI card. I thought it was about my application to change contact details so I said yes. Then he told me that my secret code is changed and to get the new code I should tell him my card’s expiry date. When i refused to say it he told me that my card will be blocked and I will not be able to do any transaction. But I still didn’t tell him the expiry date. And when I questioned him more he confessed that he is calling from a call center. I want to know if that was a fraud?

    Reply
    • Hi Payal,

      Yes, this certainly sounds like a fraudulent call. Please contact your bank and share this incident with them. You did the right thing by not sharing your expiry date with the caller. Remember that no bank will ever ask you for your card details, through calls or emails.

      Regards.

      Reply
  42. I had received a call from a person who claimed to be a SBI bank manager & told me that your card needs updating. For this he would require card details. I gave him all and he successfully transacted 45,000 rs from my account. I went to SBI straight away but they could not help. They said you shouldn’t have disclosed the information. Now we can’t to anything. I went to Police station same day. They also responded in the same fashion as SBI personnel. The whole incident dates 2/sep/2015.
    I am completely at a loss to know that nobody can do anything about such fake transactions. And the people who are doing it are enjoying freely with the money.
    Something must be done. These cases are increasing day by day.

    Reply
    • Hi Naresh,

      Sorry to hear about your experience. The fact of the matter is that such details should not be shared with anyone, even bank officials. The fact that you voluntarily gave up this information definitely works against you. You should approach your local cyber security cell with this issue and spread the word online on social media and other platforms. Try to track down the number from which you were called. And of course, block the card immediately or transfer the remaining cash into another account.

      Regards.

      Reply
  43. hlw sir today a fake caller has been called me (+918877840673) form this number he ask me my 16 digit’s card number and c.v.c number but wrongly i told him all the details about these number and c.v.c..
    now which step should i taken..
    pls help me.

    Reply
  44. I had a call today from 9102254766 asking for card details. I could make out that it was a fraud call.

    Reply
  45. Sir i want to know that why fake bank callers are not caught even they use atm card in software like paytm,mobikwik…..even through ip address….plz tell me why they not caught by police through ip address or another thing

    Reply
    • Hi Subhit,

      Every technology and process has a way in which it can be navigated around and exploited. For example, it is very easy to block the visibility of your IP address using very simple software. So this is not feasible to track down attackers. And services like Paytm, Mobikwik etc. are available to be used by anyone as well. They are services that can be bought by legitimate and illegitimate parties. They cannot control the purposes for which their tools are used by each and every one. Hope that helps.

      Regards.

      Reply
  46. Subhit KumarOctober 31, 2015 at 3:16 PM

    Sir when fake bank callers transfer the money using mobile phone into merchant sites…why they not caught by cyber cell…..rhrough imei no. Or location track or ip address or gmail….

    Reply
  47. Today I also received a fake call 3 times for HDFC credit card from +917210016264. They were offering lot of discounts and privileged facilities like 30% discounts on every transactions. Instead of that asking for Visa or MasterCard logo color on my credit card. I did not replied them.

    Reply
  48. today i opened new account in Sbi branch in srinagar J&K..after few hours i got a call from a number asking something related to atm card..i already got suspicious about the number because true caller displayed it as “Fake Sbi Bank”from bihar..i was saved by true caller..its must to have this installed in todays world..But what i am confused about is how they got my details so quickly in just 2,3 hours of opening account..their is someone in Sbi related to this crime maybe many of them..Govt have to take action against such activities if they got any time from collecting money for themselves..they are all related in such activities..Govt has the power to do many things but they just don’t and if anyone tries to do it they all bury him deep down…

    Reply
  49. Yesterday I got call from 09211690355, they said it’s from HDFC Credit card dept and as a special customer, u won some vouchers. And then was asking for verification details (which included many personal details). It was a fake call. Plz beware of these fake calls.

    Reply
  50. Senior Citizen Cell,
    MSO Building, I.P.Estate
    New Delhi.

    Dear Sir,

    A few persons are phoning me since yesterday (17/12) on behalf of ICICI bank stating that the bank wants to credit a sum of Rs. 5000/- against my credit card No. 5241 9312 9048 9008 and that I should give them the C VV number to enable them to do so. They convinced me by giving the phone to her seniors a number of times. Hence, by mistake, I provided them the CVV number.

    They immediately entered into a transaction of Rs. 5000/- and I got an OTP number on my mobile No. 981887271 on behalf of ICICI bank. The fake representatives asked me the OTP number several times, which I declined. Simultaneously, I blocked the card and revealed the whole story to ICICI customer care representative on 17/12/2015.

    Today (18/12), again I got a call three times and also SMS messages at 11.30 am 1139 am and 1151 am saying that “You have initiated a txn of INR 5000/- at MPESA on ICICI Bank Card 9008 and I should supply them the OTP sent to me on my mobile.

    ICICI has confirmed to me yesterday that t the card is blocked, how can I receive a message from ICICI bank. Nobody can enter into any transaction on this card. The details of the callers are as under:

    Ms Neha Sharma junior clerk
    Mr. Ajay Gupta purported to be the officer in ICICI bank.
    They phones they are using are: 91-731 83 60 649, 731 836 0577 & 91-98-518023

    My mobile phone which they are using again and again ( 98188-72712) is not registered with ICICI bank. I am senior citizen and being troubled by these guys again and again.

    As the Police has requested the general public that they should become ear and eyes of the police, I am reporting the matter to them before they do some kind of fraud with other customers. To me, it looks that it is a gang operating to cheat the public.

    Thanking you,
    (Tek Chand Batra)

    Reply
  51. Though I have brought this matter to the notice of Police, I want others also to know such fake calls.

    Regards,

    T.C.Batra

    Reply
    • Nagendra NayakDecember 31, 2015 at 8:12 PM

      very nice of you, I will take up this issue seriously with ICICI bank people. Some how people have become machines. They lack feeling.

      Reply
  52. I received a call today from 7280857904. The person said he was a representative from RBI and his name is Abhishek Mishra. He told me that due to a new yojna by the Prime Minister(forgot the yojna name what he was talking about), my current bank atm card will be blocked and this is a verification call for issuing a new card. I told him I did not receive any information from the bank and no RBI representative calls customer of any bank. I said I will go my bank branch and confirm about this. He disconnected the call.

    Reply
  53. Nagendra NayakDecember 31, 2015 at 8:08 PM

    I think we should use social media to make people aware. The banks themselves don’t do anything. Worse they do poor communications and cause confusion.
    1. I have received an sms from VM-ICICIB asking for AOF, DOB, Current city, Name of second holder. Few months back based on such sms I have given KYC copies to the bank. This message has asked me to send details to one mobile number. That loos fishy. There is no easy way to confirm the veracity of this sms.The bank has an online website where they can put general notifications such as these applicable to all the branches in India. I say they are not committed to service the customer properly.
    2. So many calls come asking my daughters name. They say it is from ICICI credit cards and each time they tell some different story. once it was that she was best customer and so they want to offer reward! The bank has all the address details. Some how they will come to know the land line number and keep calling twice a week. There is no phone from the concerned branch? I have threatened them to file a complaint with cyber crime, yet they call. A lot of them can not talk in english properly.
    The banks give a generalised statement but still use sms and email for some advertisements! that is confusing. Let them use their website unless it is a choice from customer.
    3. The credit card people call from different numbers and those numbers show, ICICI, 850 people report spam. ICICI is least bothered to address these specific numbers are fraudulent. Let them file criminal cases through concerned cells and stop harrassment.
    I wish there is some official forum to discuss our experience, say ICICI bank, they can ask for my grievance which adresses a generalised problem. Even to communicate with them I have to use that 14 digit number etc.!

    Reply
  54. subrata choudhuryMarch 18, 2016 at 2:35 PM

    Today I received a call from 7281034088. The caller/s was asking for my mother’s debit card no. Instead I asked them to disclose their voter id no aadhaar card no their village name, subdivision district and their state. Instead they abused me.
    This is very disturbing. I don’t know how they managed to get my cell no and how they were sured that my mother have a debit card.
    Few days back soft copy of me and my mother’s id proof were stolen from a pen drive which was given to a cyber cafe’s pc to get scan copy images of various id proof documents.
    police department should have strong and effective working force against these menace.

    Reply
  55. I got fake call for debit card number and pin. I aware did not given any information. I got call from the number 8536015793. Plese tell me where to compline.

    Reply
    • Hi Pathy,

      There is no place to lodge a complaint as such for cases like this. You can simply inform your friends and family members about this number and ask them not to answer such calls.

      Regards.

      Reply
  56. I have been receiving calls of late, supposedly credit card related. I am asked for my card info, like card number, expiry date, CVV. And I was very conveniently told that the information that is ‘displayed’ on my card is NOT confidential!!!

    So beware of such calls and DO NOT share any information, be it the name on the card too.

    Reply
  57. Pradeep KumarMay 2, 2016 at 5:22 PM

    Please note down this number and if you have received phone call to this number then don’t give any information this is fake call. they said your ATM card is block and they sand a pin to unblock your ATM card but this pin is for use to money transfar so don’t give the pin number the number is 7282902769. i have found the source and this is bihar number.

    Reply
  58. Today I got the same type of call from +91 8651004677 number and saying that your XXXXX bank ATM card is being deactivated due to maintenance process so please confirm the detail for update after seeing that it a mobile number I started to ask about him detail then he cut the call …….in fact I was surprised that how do he know My name My Bank name and my card Type …… shocking

    Reply
  59. Shyam LalJune 2, 2016 at 3:39 PM

    I received a call from State Bank of India Manager +911760068106, the person said that my ATM card has been blocked, if you want to unblock ur ATM then provide the ATM card information like card number, cvv no. after that from account Rs. 25000.00 vanished.
    after that Complaint in bank,to search in which account my money transferred bank staff say we have no information about as such fraud call and account numbers. I request concern department to take necessary action against these type callers and protect innocent Indian People.2nd June 2016

    Reply
  60. Inderjeet SinghJune 19, 2016 at 2:06 PM

    I called bank because my card was not working. They asked me my name, address, CVV number, phone number, nominee name, ATM cum debit card number.

    But you are telling they never ask ATM cum debit card number and CVV number. Should I submit a complaint against PNB bank’s customer care? And where should I submit this complaint?

    Reply
  61. deep.patel3089@gmail.comJune 21, 2016 at 3:13 PM

    i lost my 20000 money by geting a call from a man saying he is working in bank of india need to update your card, is it possible to get my money back now………..pls help if any body have any solution regarding this………..deepak

    Reply
  62. today my mom got a call from a person saying himself as bank representative. He convinced my mother and taken atm card no, cvv no, and pin. Then they made two transactions of 1700 and 60. And left only around Rs. 3 in the account. I have checked in bank statement it was gone to as mpesa account. Made a complaint in cyber cell howrah.

    Reply
  63. Dear Sir, today i received call on behalf of HDFC bank. Person told his name Rahul HDFC Bank Manager. He said that your credit card not activated yet that’s why i call you for the online activation. as card was received only one day before and massage received on my phone also states that the card we dispatch to you in deactivated mode. He ask for
    1. ATM card type like visa or Master
    2. Credit card No
    3. Expiry date
    Above detail I was given to person but then he asked “what is the CVV no on the card”.
    Then I was enquired about his name and bank branch name and deny to give CVV no.
    He warned me that if not give detail he will cancel the activation request.
    I was cut the phone immediately. Just want to know that the information given by me to that person problematic for me or help in any online transaction/fraud activity.?

    Reply
  64. i got a phone call i gave all my card details like 16 digit no. cvv no. and expiry date will they transfer my money what to doo now

    Reply
  65. I have lost my money in this fake call scheme. What to do now???/
    Please help….

    Reply
  66. Padma lavanyaNovember 6, 2016 at 4:50 PM

    Sir
    I’ve recieved a call asking for the details of my atm card no. Expiry date &cvv no. My sbi account no. &aadhar card no. I didnt lose any money. I’ve drawn all the amount from my account. Could there be any theft in future? What should i do now?

    Reply
  67. Santosh BuddheDecember 10, 2016 at 9:30 AM

    Getting fake calls from 8084793617.
    Asking for ATM details and when I realized it’s fake call then he started misbehaving… Used bad language….

    Reply
  68. Raghavendra S JhaJanuary 12, 2018 at 8:45 AM

    Can anyone withdraw money by simply knowing the ATM debit card number.

    Reply
    • Rajiv Singha Rajiv SinghaMarch 30, 2018 at 6:18 PM

      Hi Raghavendra,

      In almost all cases, withdrawing money requires the card number, CVV and expiry date.

      Reply
  69. I got a call from SBI asking my PAN CARD details…
    By mistakenly I gave the details…
    What to do now…
    Will it creates any problem to me in future or should I leave it…

    Reply
  70. Pinki14pinks@gmail.comApril 4, 2018 at 4:15 PM

    When they use harassing words then what should we do. . There is no such punishment for them???

    Reply
  71. Pratibha ThakurApril 5, 2018 at 10:03 AM

    Today at 9.19 AM I received a fake call from number +91 7361017326. The person on the other side said he is calling from bank & my ATM will be blocked. When I asked from which bank he is calling he said ” Madam apka ATM kis bank ka hai ap nahi jaante hain kya jo humse pooch rahe hain, aur apna ATM band nahi karana na apko”, then I was sure that it’s a fake call & immediately I disconnected the call. The person was totally illiterate as he was communicating totally in a poor Hindi Language making sure he was not from any Bank authority. I would request to trace out the number and take immediate action so they cannot make misuse of the money of the genuine people. I had complete idea about such fake calls but there are many people who are innocent & they can be trapped easily.

    Reply