Alert! Beware of Fake Bank Phone Calls

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Over the last few weeks, many readers have shared their dreadful experiences on our blog about losing their money to fake bank phone calls. Scroll down to know how you can protect yourself from such scams.

Contents:
Real Case Scenario
How you can Protect yourself from Such Phone Scams

Safe Banking tips

Phishing is defined as any attempt to obtain your personal and financial information. Mostly, phishing is carried out via emails. These emails lure the targeted victim into visiting a fake site and giving away confidential data. Phishing attacks also use fake SMSs (called Smishing) and fake telephone calls (called Vishing).

What we are discussing here is related to vishing, also known as voice phishing. Several instances have occurred wherein people receive phone calls that appear to be from their bank. The caller usually pretends to be a bank representative or someone from the bank’s technical team. In most cases, the caller sounds professional and provides a convincing reason for calling the customer. After having given a false sense of security, the caller then tricks the victim into giving away their personal and confidential data such as:

  • Credit/debit card number
  • The card’s CVV number [Card Verification Value – 3 to 4 digit number printed on the flip side of the card]
  • Expiry date
  • Secure password
  • ATM pin
  • Internet Banking login ID and password and other personal information

With all such crucial information at hand, the fraudster can easily carry out illegal financial transactions using the victim’s name.

Real Case Scenario

One of our readers had encountered a similar situation. The reader received a call that seemed to be from their bank’s customer service center. The caller was able to convince our reader that their bank account and ATM card is in the process of getting upgraded and updated. And for that, the following details were required:

  1. ATM cum debit card number
  2. CVV number
  3. Expiry date
  4. Password
  5. Savings bank account number

Later, our reader came to know about several unauthorized transactions that were made using their bank account, which amounted to a sum of ₹ 65000.

[Top]
How you can protect yourself from such phone scams

Below is a list of safe banking tips that banks such as SBI, ICICI, HDFC, and others have issued for their customers.

1. Banks or any of their representatives never send customers email/SMS or call them over phone to ask for personal information, password or one time SMS (high security) password. Any such e-mail/SMS or phone call is an attempt to fraudulently withdraw money from the customer’s account through Internet Banking. Never respond to such email/SMS or phone call.

2. Never respond to emails/embedded links/calls asking you to update or verify User ID/Password/Debit Card Number/PIN/CVV, etc. Inform your bank about such email/SMS or phone call. Immediately change your passwords if you have accidentally revealed your credentials.

3. Do not provide any personal or confidential information on a page which might have come up as a pop-up window.

4. Always remember that information like password, PIN, TIN, etc., are strictly confidential and are not known even to employees/service personnel of the bank. You should therefore, never divulge such information even if asked for.

5. Never provide your identity proof to anyone without any genuine reason.

6. Never click on any links in any e-mail to access the bank’s site.

7. Access your bank website only by typing the URL in address bar of browser.

8. Do not provide your bank account details to emails offering a job or claiming that you have won a lottery. Avoid opening attachment of emails from unknown senders.

10. Having the following will improve your online banking security:

  • Newer version of Operating System with latest security patches
  • Latest version of browsers
  • Active Firewall protection
  • Up-to-date antivirus software

11. Avoid accessing Internet banking accounts from cyber cafes or shared PCs.

12. When on your bank website, look for the padlock symbol either in the address bar or the status bar (mostly in the address bar) but not within the web page display area. Verify the security certificate by clicking on the padlock.

To conclude with one last security tip for safe online banking, avoid accessing your Internet banking accounts from cyber cafes or PCs used by multiple people.

Security tips sources:
https://www.ucoebanking.com
https://www.onlinesbi.com
https://www.unionbankonline.co.in
https://www.icicibank.com
https://www.hdfcbank.com

Rajiv Singha

Rajiv Singha

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Arun
Arun
6 years ago

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phub dorji
phub dorji
6 years ago
Reply to  Rajib Singha

sir
i received news that fake bank call n ebola is going to threats my pc.so be safer
side what should i do to my pc with quick heal pro.
if sir kindly suggest me, my pc wil be in safe sir.
thank u

Rahul Thadani
6 years ago
Reply to  phub dorji

Hi,

Fake bank calls are a threat when someone calls you on your phone and tries to manipulate you into revealing your personal information. Ebola is a disease that afflicts human beings and is very deadly. These are two different things and none of them affect your PC. Stay aware about security threats by staying updated about such threats.

Regards.

hariprasad
hariprasad
4 years ago
Reply to  Rajib Singha

i downloa the app trucaller, and next it asks money payment for true callr pro i submit my card number ,cvv number,expiry date,very nextday 23000,was deducted from my account but i did not tell my pin and password how can it possible..

Rahul Thadani
4 years ago
Reply to  hariprasad

Hi Hariprasad,

Sorry to hear about this case. Please contact Truecaller support to ask them for details about this. Are you sure you downloaded the right app from Google Play only? Please contact your bank and inform them about this fake transaction and see what action they recommend you take.

Regards.

lovit jain
lovit jain
6 years ago

yes i was also cheated by an error mail seeming to be fro axis bank on the bank letter head

Haresh Kavathiya
Haresh Kavathiya
6 years ago

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uddhav
uddhav
6 years ago

you said that don’t click on any link directing your bank site and go on that site only by typing in URL.But when making any payment online like recharge,electricity bill payment,there is always option of choosing payment mode,name of bank and finally it directs us to our bank site.Then is it safe?

Gaurav Kumar
Gaurav Kumar
5 years ago
Reply to  Rajib Singha

could you tell how one can make an online purchase or transaction using my card number and pin without knowing my OTP number??

Rahul Thadani
5 years ago
Reply to  Gaurav Kumar

Hi Gaurav,

It may be possible that the attacker chose the option of the preset banking password instead of the OTP when he made the fraudulent purchase.

Regards.

Gaurav Kumar
Gaurav Kumar
5 years ago
Reply to  Rahul Thadani

How is that possible sir since we don’t have CNP payment on our country. Is it possible that some one can purchase using CNP payment on an abroad payment gateway using Indian credit or debit card.

Rahul Thadani
5 years ago
Reply to  Gaurav Kumar

Hi Gaurav,

Yes that is possible. Since transactions can be made across any global portals from any card, irrespective of the country of origin.

Regards.

A,K,Ganguly
A,K,Ganguly
6 years ago

Where from URL of any bank web site would be available for the purpose of Internet Banking

Mustafa Raza
Mustafa Raza
6 years ago

I got the same call that seemed to be from my bank’s customer service center. The number was : +911409340436. She told me that u need to update your atm card for online shopping, And for that, the following details were required:

ATM cum debit card number
CVV number
Expiry date
Password
Savings bank account number

But I realized that the caller is not a ‘bank’s representative’ by her way of talking and I also heard that bank dint ask for this type of details so I disconnected the call.

Ankur
Ankur
5 years ago
Reply to  Rajib Singha

I got a call from “7549188144” asking for my bank details. He claimed to be from RBI. Please beware of such people.

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Nagesh Shinde
6 years ago

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jayadev patra
jayadev patra
6 years ago

last Few days I am got this type of Mail THE RESERVE BANK OF INDIA ELECTRONIC TRANSFER DEPT, 6, SANSAD MARG JANPATH, NEW DELHI,H.O.110001, NEW DELHI. Our ref: Cub/Hog/Oxd1/2012 Payment file: RBI/id1033/201/2014 Payment amount: £500,000.00GBP RESERVE BANK OF INDIA OFFICIAL PAYMENT NOTIFICATION Dear Beneficiary: The Foreign Exchange Transfer Department (RBI) hereby bring to your attention of the payment of your deposited fund here in the RBI, you were listed as a beneficiary in the recent schedule for payment of the past edition email/sms award incurred by the BRITISH GOVERNMENT, which is yet unclaimed up-till date due to some circumstance according… Read more »

Gaurav
Gaurav
6 years ago

Beware about fake calls from online shopping courier and the main company itself. I got a suspicious call saying that it is from ecom express courier and started conforming my address and email and then asked me from which sites i do online shopping. He told me that there is a scheme for more active online shoppers. You get points from courier side every time you use our courier. I got suspicious as he asked me about the cost of the last 2 items i purchased. I just told him they were under rs 500. Within seconds he aborted the… Read more »

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rohit
6 years ago

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Partha Biswas
Partha Biswas
6 years ago

My query is that when such a BIG fraud like the RBI Bank example given above, which has come even to my email address numerous times, why cant RBI publish a Notice in ALL newspapers and appraise the public NOT to ever respond to such queries.Sometimes I feel there ARE persons in RBI who are also involved.

Arvind S Kulwade
Arvind S Kulwade
6 years ago

Dear from last few days I am getting a calls offering SBI and icici credit cards and they are asking to submit documents such as I’d address proofs photographs, can you sujjest any thing in this

Arvind S Kulwade
Arvind S Kulwade
6 years ago
Reply to  Rajib Singha

Thanks wil go for do not disturbe

Santosh Singh
Santosh Singh
6 years ago

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Manjitraj
6 years ago

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SUDIP KUMAR BAJPAYEE
SUDIP KUMAR BAJPAYEE
6 years ago

THANK YOU RAJIB ,
THANK U FOR PROVIDING FOR SUCH IMPORTANT INFORMATION . THANK U AGAIN

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George Oommen
6 years ago

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Rahul Thadani
6 years ago
Reply to  George Oommen

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surajkumar
6 years ago

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6 years ago
Reply to  surajkumar

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Banti Shaw
Banti Shaw
6 years ago

Dear Rajib,

First of all thanks for the information.
One of my uncle has also faced such type of fraud in recent days. It was a fake phone call. They almost convinced him for the transaction in the said account. At the end I told him not to participate, on the basis that the ICCID number at the back side of the SIM card was wrong. They were just guessing the ICCID number.

And now I heard from you.

Regards,

A.Ahmed
A.Ahmed
6 years ago

Many many thanks for advice. It is a important topic for everybody.

sandeep
sandeep
6 years ago

Hi All, also I recvied a fake call for Phone bank of some benfit offers . That call was came by New Delhi. Her name is Meenu. she first asked me which language your suitable for speak either hindi or english. I just told him . In hindi I confirmed . she asked me about my credit detail. like what type of card you are usnig either visa or master. I give all fake information 😀 . later she asked me what is colour of card . I not told her anything . later she asked me t cvv no… Read more »

Rahul Thadani
6 years ago
Reply to  sandeep

Hi Sandeep,

Thank you for sharing your experience and feedback here.

Regards.

Sateesh Kumar Yadav
Sateesh Kumar Yadav
6 years ago

Dear Sir
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Rahul Thadani
6 years ago

Hi Sateesh,

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Regards.

hitesh
hitesh
6 years ago

Most of the phone calls are found originated from bihar Jharkhan. Install any app that shows you name of service provider and state

AMIT
AMIT
6 years ago

AND ALSO PACKAGE HAS EXPIRED FROM DEC 2013.I WANT TO REGISTERED NOW.

safar
safar
5 years ago

8873176973 a call from this no can ruin life of my younger sister but by god grace she informed me and i help her out from that incident in time. But that bastard a life of a rickshaw puller. His life long saving of more than 65000. Even he dont remember his balance as he was illeterate. He just deposited his monthly saving and counting approximately about 65000 for his two small daughters for their future. But he and his wife sob severly like they lost everything.

Vijay R Dere
Vijay R Dere
5 years ago

i am getting continuously call from below no 9312553534
and asking me to verify your CC details

kindly advice the solution

Rahul Thadani
5 years ago
Reply to  Vijay R Dere

Hi Vijay,

If someone is asking for your card details over phone, never ever give it out. If you get a call again tell the person that you will report them to the police if they contact you and ask for such details again. If it still continues, you can also block incoming calls from the number using Quick Heal Mobile Security. In case you don’t have the app, you can download it for free from the Google Play store.

Regards.

Nagaraja Hegde
Nagaraja Hegde
5 years ago

I got a call from a person – he would renew my ATM cards – he wanted CVV number to read out on back of my card. When I got suspicious asked him where he is from – told he is from RBI – I immediately got suspicious and quipped fraud and I would complain to police. He immediately hung up the phone. Number is +91 9472790349

Rohan
Rohan
5 years ago

I got a call from mobile number 8459532227. He said my name correctly and said they are going to give extra benefits on credit card. For that please confirm your identity by your card type. I immediately asked him how can you confirm my identity with card type (Visa or master or Amex). I told him this is fake call. He suddenly disconnect the call. I know that Banks never ask any card or account related information over phone. I got this call same day after I applied for hdfc bank account with bank agent and I told him I… Read more »

Pankaj Kumar
Pankaj Kumar
5 years ago

My Wife received the call, from the number 8298986521, he is asking ATM detail and Date of birth etc, after refusing he misbehaves rudely

Rahul Thadani
5 years ago
Reply to  Pankaj Kumar

Hi Pankaj,

Please do not share such details over the phone with anybody, no matter who they say they are. Tell him that you will report the number to the police. If he still calls, just block/ignore that number.

Regards.

Satendra
Satendra
5 years ago

2 numbers- +91 11-65171433 and +91 11-65890815 would call on pretext of calling from bank and would ask you to read out the credit card number and cvv number… They also try making an online transaction simultaneously and you receive OTP (one time password) which they claim to be sending from their end to convince that the call is authentic from bank itself.
Nevertheless, don’t forget the rule… Never disclose you Cvv

Sanjay Malhotra
Sanjay Malhotra
5 years ago

I just got a call from +91 11 65890815 as well claiming that they would convert my SBI visa/mastercard to some new card which would give me more reward points.

I told them that I had two SBI cards, which one did they want to convert? Give me the last 4 digits. They tried to get me to give them the info which I did not, and then after 5-10 minutes they disconnected. I don’t even have a credit card!

Lodge a complaint with your cell phone provider and get their line disconnected.

Rahul Thadani
5 years ago

Hi Sanjay,

Thanks for sharing the feedback and experience you faced.

Regards.

Sanjay Malhotra
Sanjay Malhotra
5 years ago

Follow up.

Same fellows are now calling from +91 11 65891516 with the same story. The background noise on the call is of a call centre. Also now they try to get aggressive and abusive if you ask too many questions.

Ranjan
Ranjan
5 years ago

Dear Sir,

I have recently been a victim and lost 20000 rupees.. (stupid me)

I shared “ATM Card No” and “Valid From” from my ATM card and of course OTP (i want to kill myself!!!)

I am blocking my ATM and will apply for new ATM. My question is, is my account safe? Can those bastards steal money after that from my account?

Please reply..very tensed!

AARTI
AARTI
5 years ago

I have recently received a fake call asking for ATM card information. I gave information regarding card number, expiry date, card’s CVV number but I did not gave onetime password and pin number as I understand while giving above information that it is a fake call and I disconnected that call. As I have given some ATM card information, I want to know is my account safe? What steps should I take? please reply soon.

Krish
Krish
4 years ago
Reply to  AARTI

I am did the same thing

Dilli Babu Palani
Dilli Babu Palani
5 years ago

Today I received a call from a mobile number and that lady said she called from SBI and to she asked details about my SBI Card details to verify and i gave my SBI Credit card 16 digit number and the Expiry date and finally she asked my CVV number but i regret to share that since, none of the Bank will ask the CVV number for verification. however, i asked her to send a confirmation msg that you verified in SBI unfortunately she denied and left the call… Beware guys… Never ever share your CVV number to any of… Read more »

Nitya
Nitya
5 years ago

Dear All,
Today morning a fake bank call coming my Room-Met mobile , calling from this number +91-9572577085, & telling him this call From State Bank Of India for aadhar card link with bank, & ask ATM number & ATM validity date. that time my Rood-met told every thing , & 1 message cumming for online transaction OTP, that time i hear that conversation & i have take the call & when i have talking with this person he slang with me , beqz he understand that he is fail last moment. what i will do againest this Mobile Number.

Rahul Thadani
5 years ago
Reply to  Nitya

Hi Nitya,

The best thing to do is to block this number and share it with your friends and family members on social media and WhatsApp. Apart from that, educate your friends and family members that no bank will ever ask for these personal details over a phone call or email, or even in person.

Regards.

Prakash Pimparkar
Prakash Pimparkar
5 years ago

There is no DIRECT FRAUD REPORTING telephone number to call banks like HDFC and ICICI and report such calls.Even reporting of loss of card is a nightmare as one has to keep 16 digit catd number in memory .As sfter a loss of wallet contsining 5 cards of different banks one has to memorise 80 digits even to get throgh the formality. Meanwhile the frsudster has enough time to use the card.HDFC/ ICICI BANKS should provide direct card loss / frsud reporying number ,instead of a common marketing number.This eill reduce the chsnces of frsuds

Kiran
Kiran
5 years ago

Hi Rahul, Today I received calls from 8393975431 and 9250016742 stating, The call was from SBI Cr Card deparment to upgrade the card. Lady who claimed as SBI employee was asked me to confirm my 16 digits Cr Card numbers when I refused to continue with call she went ahead and told me first 8 digits of my cr card and asked me to confirm rest.. I thought it a genuine call and provided my 16 digits Cr Card numbers alongwith DOB and expiry date of card however, when I was asked to share my CVV number Then I thought,… Read more »

Rahul Thadani
5 years ago
Reply to  Kiran

Hi Kiran, Thank you for sharing your experience. This is quite a common trick used by scammers to get confidential information from people. You did the right thing by realizing that this was a fake call and by not sharing your CVV number. Also, changing your number and online banking password are also wise moves. However, I have personally done transactions on several sites where CVV numbers are not needed. So I cannot guarantee that your card will not be used fraudulently. One thing that you can do now to avoid fraudulent transactions here is to ensure you have the… Read more »

Kiran
Kiran
5 years ago

Hi, Today I received calls from 8393975431 and 9250016742 stating, The call was from SBI Cr Card deparment to upgrade the card. Lady who claimed as SBI employee was asked me to confirm my 16 digits Cr Card numbers when I refused to continue with call she went ahead and told me first 8 digits of my cr card and asked me to confirm rest.. I thought it a genuine call and provided my 16 digits Cr Card numbers alongwith DOB and expiry date of card however, when I was asked to share my CVV number Then I thought, this… Read more »

Nitiraj Sawant
Nitiraj Sawant
5 years ago

It Just happed to me, Got a call saying an manager calling to confirm your Bank account details, Started with KYC details and ended up with Asking the Debit card no. then he sad i am going to recieve a code and i have to confirm it with them, so i did, the next movement i got an sms saying that a transaction is made for Rs. 2000 to a mobikwik merchnat in Delhi. i am from Goa. Emidiatly i visited my Branch, but they have nothing to say. What do i do now. Can i recover my money?

Raja
Raja
5 years ago

Got a call from +91 8051153528. He asked for SBI credit card number and validity but I refused to give CVV number. He said that I had Rs.5000 worth of rewards points which were expiring today and that he called to help me redeem them for gifts. He said I could key in the CVV number on my phone keypad. I purposely entered a wrong CVV as I was skeptical. He then said that the system had some problem and offered to send OTP, which I did not receive. He called at least 6 times saying that the OTP was… Read more »

Payal
Payal
5 years ago

Sir, I gave an application to change my contact details for my SBI account and debit card on Friday 28/08/2015 and I received a call on Monday evening. The person first identified himself as the branch manager and asked me if I have a SBI card. I thought it was about my application to change contact details so I said yes. Then he told me that my secret code is changed and to get the new code I should tell him my card’s expiry date. When i refused to say it he told me that my card will be blocked… Read more »

Rahul Thadani
5 years ago
Reply to  Payal

Hi Payal,

Yes, this certainly sounds like a fraudulent call. Please contact your bank and share this incident with them. You did the right thing by not sharing your expiry date with the caller. Remember that no bank will ever ask you for your card details, through calls or emails.

Regards.

Naresh
Naresh
5 years ago

I had received a call from a person who claimed to be a SBI bank manager & told me that your card needs updating. For this he would require card details. I gave him all and he successfully transacted 45,000 rs from my account. I went to SBI straight away but they could not help. They said you shouldn’t have disclosed the information. Now we can’t to anything. I went to Police station same day. They also responded in the same fashion as SBI personnel. The whole incident dates 2/sep/2015. I am completely at a loss to know that nobody… Read more »

Rahul Thadani
5 years ago
Reply to  Naresh

Hi Naresh,

Sorry to hear about your experience. The fact of the matter is that such details should not be shared with anyone, even bank officials. The fact that you voluntarily gave up this information definitely works against you. You should approach your local cyber security cell with this issue and spread the word online on social media and other platforms. Try to track down the number from which you were called. And of course, block the card immediately or transfer the remaining cash into another account.

Regards.

AVIJIT JASH
AVIJIT JASH
5 years ago

hlw sir today a fake caller has been called me (+918877840673) form this number he ask me my 16 digit’s card number and c.v.c number but wrongly i told him all the details about these number and c.v.c..
now which step should i taken..
pls help me.

Ajith
Ajith
5 years ago

I had a call today from 9102254766 asking for card details. I could make out that it was a fraud call.

Subhit
Subhit
5 years ago

Sir i want to know that why fake bank callers are not caught even they use atm card in software like paytm,mobikwik…..even through ip address….plz tell me why they not caught by police through ip address or another thing

Rahul Thadani
4 years ago
Reply to  Subhit

Hi Subhit,

Every technology and process has a way in which it can be navigated around and exploited. For example, it is very easy to block the visibility of your IP address using very simple software. So this is not feasible to track down attackers. And services like Paytm, Mobikwik etc. are available to be used by anyone as well. They are services that can be bought by legitimate and illegitimate parties. They cannot control the purposes for which their tools are used by each and every one. Hope that helps.

Regards.

Subhit Kumar
Subhit Kumar
4 years ago

Sir when fake bank callers transfer the money using mobile phone into merchant sites…why they not caught by cyber cell…..rhrough imei no. Or location track or ip address or gmail….

Ganesh
Ganesh
4 years ago

Today I also received a fake call 3 times for HDFC credit card from +917210016264. They were offering lot of discounts and privileged facilities like 30% discounts on every transactions. Instead of that asking for Visa or MasterCard logo color on my credit card. I did not replied them.

some
some
4 years ago

today i opened new account in Sbi branch in srinagar J&K..after few hours i got a call from a number asking something related to atm card..i already got suspicious about the number because true caller displayed it as “Fake Sbi Bank”from bihar..i was saved by true caller..its must to have this installed in todays world..But what i am confused about is how they got my details so quickly in just 2,3 hours of opening account..their is someone in Sbi related to this crime maybe many of them..Govt have to take action against such activities if they got any time from… Read more »

Shital
Shital
4 years ago

Yesterday I got call from 09211690355, they said it’s from HDFC Credit card dept and as a special customer, u won some vouchers. And then was asking for verification details (which included many personal details). It was a fake call. Plz beware of these fake calls.

T.C.BATRA
T.C.BATRA
4 years ago

Senior Citizen Cell, MSO Building, I.P.Estate New Delhi. Dear Sir, A few persons are phoning me since yesterday (17/12) on behalf of ICICI bank stating that the bank wants to credit a sum of Rs. 5000/- against my credit card No. 5241 9312 9048 9008 and that I should give them the C VV number to enable them to do so. They convinced me by giving the phone to her seniors a number of times. Hence, by mistake, I provided them the CVV number. They immediately entered into a transaction of Rs. 5000/- and I got an OTP number on… Read more »

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