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Rajiv Singha

Solution to system startup issue faced by Quick Heal users

July 1, 2016
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Some of our users might be facing system startup issues. This blog post explains the solution to the problem.

Problem description
A certain group of Quick Heal users has reported to be experiencing system startup issues. The issue occurred after users received the update that was released on 30th June 2016 at around 7:50 PM.

Affected users

• Not all Quick Heal users are affected by this issue.

Affected language version

• English.

Affected Operating System

The issue is not specific to any Operating System.

Cause
The issue occurred due to an addition of LNK based proactive detection during startup.

Solution for affected users
We recommend users to follow the steps mentioned below:

1. Start your computer in Safe Mode. Refer to this guide for help.

2. Start Command Prompt (Administrator mode) and navigate to Quick Heal installation directory.

3. Type Quickup.exe /rollback in the space as indicated below:

CMD2

4. Once the process is complete, restart the system in Normal Mode and take the latest updates released on 1st July 2016 at 2:15 PM.

Note:
Users who are not affected by this issue are also recommended to take the updates released on 1st July 2016 and restart their computer.

If the issue does not get resolved after following the above-mentioned steps, please connect with our Support Team; they will be glad to assist you.

We sincerely regret the inconvenience that this issue might have caused. We’ve taken it as a learning to avoid similar incidents in the future.

 

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Rajiv Singha
About Rajiv Singha
Rajiv is an IT security news junkie and a computer security blogger at Quick Heal. He is passionate about promoting cybersecurity awareness, content and digital...
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212 Comments

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  1. sanjay kumar vermaJuly 1, 2016 at 7:47 PM

    problem in computer system. needed updets softwear many time. and not essy runing net.

    Reply
  2. Himangshu DasJuly 2, 2016 at 12:30 PM

    I am also facing problem for starting my mail & working

    Reply
  3. Its amazing

    Reply
  4. It felt so good to be apprised by your team

    may you always be GUIDED….

    Reply
  5. mahesh bhokareJuly 2, 2016 at 7:33 PM

    I have problem with “QH” when update it self it freeze all application for 30 sec fix that…..urgently
    I uses on my laptop (win 8.1) & desktop (win 7) both have this problem

    Reply
  6. Samiran DasJuly 2, 2016 at 9:41 PM

    try to best.

    Reply
  7. RONNIE GEORGEJuly 2, 2016 at 10:00 PM

    Sir,
    I have a question as weather Quick Heal is capable of alerting Users of visiting sites/files containing virus…….If so can you please guide as to where I can activate it….?

    Reply
    • Rajiv Singha Rajib SinghaJuly 11, 2016 at 11:51 AM

      Hi RONNIE,

      Quick Heal automatically blocks websites that contain viruses or are harmful. The software notifies you when it blocks such websites. This is a feature of web security which is activated by default. Our support engineers can help you turn it ON if it is OFF in your system. Please visit http://bit.ly/QHChat to chat with us online.

      Regards,

      Reply
  8. Avdhut patilJuly 2, 2016 at 11:24 PM

    if there is no issue in lappy then???

    Reply
    • Rajiv Singha Rajib SinghaJuly 11, 2016 at 11:48 AM

      Hi Avdhut,

      Even if you haven’t faced the issue, we would still recommend you to apply the update.

      Regards,

      Reply
  9. chintan panchalJuly 3, 2016 at 12:09 AM

    nice working

    Reply
  10. GYANENDRA MOHAN SHARMAJuly 3, 2016 at 12:25 AM

    very good antivirus software

    Reply
  11. PRATIK DHOLAKIAJuly 3, 2016 at 10:59 AM

    EVERY NOW AND THEN SEND THE SOLUTIONS SO THAT THE SYSTEM CAN BE UPDATED AND WILL KEEP SAFE.

    Reply
  12. I did the above thing but no fix

    Reply
  13. bhanu rajJuly 3, 2016 at 12:00 PM

    the quick heal is very most impotent antivirus

    Reply
  14. very good

    Reply
  15. Jayanta IngtyJuly 3, 2016 at 2:32 PM

    Quick Heal is working nicely.

    Reply
  16. Jayanta IngtyJuly 3, 2016 at 2:36 PM

    Very good antivirus software

    Reply
  17. amarnath reddyJuly 3, 2016 at 2:41 PM

    Good

    Reply
  18. RajendrawainJuly 3, 2016 at 3:33 PM

    Enter is not connected all most in all times.

    Reply
  19. Raju SahaniJuly 3, 2016 at 4:29 PM

    mujhe renew karna ha apna anti vruse
    kese karna h

    Reply
  20. shiv ram chandJuly 3, 2016 at 5:11 PM

    The quick heal is the best service

    Reply
  21. very good antivirus software

    Reply
  22. RANJIT MONDALJuly 3, 2016 at 7:20 PM

    VERY GOOD SOFTWARE, I AM USING THIS. VERY WORKFULLLLLL.

    Reply
  23. norbu jayJuly 3, 2016 at 9:20 PM

    its good

    Reply
  24. Ananda gangulyJuly 4, 2016 at 3:48 PM

    Guardian thanks

    Reply
  25. I didnt get update since installation wanna quick solution ,must reply .

    Reply
  26. good antivirus

    Reply
  27. krajendra630@gmail.comJuly 5, 2016 at 11:15 AM

    KEY FORGET

    Reply
  28. I have choosen this antivirus because i was not satisfied with other antivirus but same things are happening with Quick heal. Why such update error are happening?

    Reply
  29. Hemant ShahJuly 5, 2016 at 2:32 PM

    I have this issue. I am able to start my PC in Safe mode, but i do not know how to get into “Start Command Prompt (Administrator mode) and navigate to Quick Heal installation directory.” as mentioned by you. Kindly help. Thanks!

    Reply
  30. deepak rajpootJuly 6, 2016 at 6:10 AM

    very good antivirus softwaers thank you

    Reply
  31. Mehebub AsikJuly 6, 2016 at 2:16 PM

    very very good……………….

    Reply
  32. manjunathJuly 6, 2016 at 2:31 PM

    I FORGET PARENTAL CONTROL PASSWORD

    Reply
  33. shiv ram chandJuly 6, 2016 at 4:54 PM

    sir, my quick heal is not up dating, update it

    Reply
  34. vdkumar.lic@gmail.comJuly 6, 2016 at 10:26 PM

    QUICKHEAL ANTIVIRUS RENEWAL IS VERY DIFFICULT

    Reply
    • Rajiv Singha Rajib SinghaJuly 11, 2016 at 11:30 AM

      Hi,

      Thanks for the feedback. Please let us know which part of the Renewal you’re facing an issue with. We’d be glad to help you out.

      Regards,

      Reply
  35. Rajdeep GhoshJuly 7, 2016 at 12:37 AM

    Great

    Reply
  36. prabhakarJuly 7, 2016 at 8:46 AM

    SIR MY OS IS WIN 10 QUICK HEAL ANTIVIRUS FREE NOT ACTIVATE HOW TO SOLVE THIS PROBLEM AND SEND ME KEY PLZ GIVE ME SUGGESTION THANQ U

    Reply
  37. Ajay MohanJuly 7, 2016 at 4:08 PM

    I used my pen drive in other system. there must be virus. All the files are invisible and space was also empty. if I searched file by name, file appeared and I copied the same to pendrive. Quick heal is not able to read the virus and clean the same

    Reply
  38. BUTIFUL QUIC HEAL

    Reply
  39. suresh Kumar MallahJuly 7, 2016 at 8:00 PM

    Anti birus updates scan

    Reply
  40. Akash royJuly 9, 2016 at 4:05 PM

    VERY GOOD

    Reply
  41. THANK U

    Reply
  42. VERY GOOD ANTIVIRUS SOF….

    Reply
  43. AJIT SINGHJuly 10, 2016 at 1:00 AM

    I am facing a similar problem for last 5 to 6 weeks. Once the update of quick heal Guardian is finished, the system hangs and has to be forced shut down. Before shutdown, it shows the date of previous update. However, after re-start, it shows the current update date.

    Reply
  44. RAKESH VAISHNAVJuly 10, 2016 at 2:17 AM

    VERY GOOD ANTIVIRUS

    Reply
  45. pritam kumarJuly 11, 2016 at 11:39 AM

    i like it

    Reply
  46. RAMESH.SESHETTYJuly 11, 2016 at 3:16 PM

    Hi everybody this antivirus very fast and working back end engine good so I suggested most use this better

    Reply
  47. Atul kumarJuly 11, 2016 at 4:10 PM

    Dear

    product key “051012Wxxxxx4541F8D”.

    error Upadate Not Working

    error 1001

    Reply
  48. Pratap Kumar RoyJuly 11, 2016 at 10:21 PM

    Thanks a lot to Quick Heal from my part.O.K.

    Reply
  49. manish kumarJuly 11, 2016 at 10:46 PM

    dear sir/madam
    I have problem ftp server error

    Reply
  50. Manish KumarJuly 12, 2016 at 2:32 PM

    Please inform the expiry date of my Guardian Antivirus

    Reply
    • Rajiv Singha Rajib SinghaJuly 14, 2016 at 4:58 PM

      Hi Manish,

      Open your Guardian Software, go to Help > About > License Details to know the expiry date.

      Regards,

      Reply
  51. Pramod PatilJuly 12, 2016 at 3:53 PM

    protection is out of date

    Reply
  52. B.RUDRAPPAJuly 13, 2016 at 8:59 AM

    virus protecion is turnoff it denotes in red caption
    then how resolve this issue pls feed back to my email

    Reply
  53. sir my antivirus is not automatically update plese send me proper information about it.

    Reply
  54. sir I am facing a problem during updating to antivirus. I tried so many times but each and every time i got same massage……”Downloading update failed. Error Id: 1001″

    Reply
  55. Anshu KashyapJuly 13, 2016 at 9:57 PM

    MY laptop is sometimes giving a blank screen after the startup and then i have to remove the battery and put it again in the laptop then it starts properly so is there any solution for this problem. If there is so please tell me.

    Reply
    • Rajiv Singha Rajib SinghaJuly 14, 2016 at 4:51 PM

      Hi Anshu,

      This seems like an issue that a service center may be able to fix. Request you to seek for a technician to look into this.

      Regards,

      Reply
  56. what about for the users with 16th july update and still having having problem with system startup

    Reply
  57. steven kiparaJuly 14, 2016 at 12:37 PM

    You have not responded to my email. This laptop is sending me mad because of the unnecessary stoppages each time there is an update from Quick Heal.

    Reply
  58. Surajit GhoshJuly 14, 2016 at 12:46 PM

    Dear sir,
    I have a question to you that,why all of my website has been blocked. And why I can’t download any kind of movie.

    Reply
  59. Trimurty Prasad NayakJuly 14, 2016 at 12:57 PM

    Total Security

    Reply
  60. ashok kumar singh yadavJuly 14, 2016 at 6:40 PM

    My system shuts down automatically in 10 minutes and then starts up automatically.

    Reply
  61. navanee tha krishnanJuly 14, 2016 at 9:17 PM

    no thanks

    Reply
  62. pkrupasindhujena04@gmail.inJuly 14, 2016 at 9:58 PM

    I have problem with QH, when update itself.

    Reply
  63. lhakpa sherpaJuly 14, 2016 at 10:11 PM

    is good and it feature is fantasic

    Reply
  64. My quick heal total security not scanning the pen drive automatically in my laptop as soon as i inserted on jack.
    I have checked all setting and make further in default but still not scanning pen drive .
    My OS is window 10. Please help sir.

    Reply
  65. Vishwadeepak SinghJuly 15, 2016 at 10:10 PM

    Hi. I bought and installed quick heal on June 23, 2016. I am already frustrated with it since it has killed my system. I can’t run programmes for my daily official work. I never had this problem with Mcafee. None of your articles and support works on it. Can I return your product please.

    Reply
    • Rajiv Singha Rajib SinghaJuly 18, 2016 at 6:34 PM

      Hi Vishwadeepak,

      We are sorry to learn about your unpleasant experience. We have escalated the matter. Our team will connect with you to help you solve all these issues.

      Regards,

      Reply
  66. what a hell is going on.
    its not updated i try too much

    Reply
  67. Vaibhav ShethJuly 16, 2016 at 9:15 AM

    Can you help with me how to navigate to the quick heal directory using CMD

    Reply
  68. Please it is my proposal computer and i had buoyed it quick heal software

    Reply
  69. Where do i get the updates released on 1st July 2016 ?

    Reply
  70. RE SOLUTION TO SYSTEM START UP
    Hi
    Thanks for adequate and prompt information
    please I will need support on how I can get the cd install on my system
    regards

    Reply
  71. how can i block a website in quickheal pro

    Reply
  72. sounendu halderJuly 17, 2016 at 9:48 PM

    toshiba pc& micromax 465& micromax unite all three device use for gmail,g+ etc.used for this purpose

    Reply
  73. After start my system i was a problem..
    in few seconds of starting microsoft outlook and search window are open continuously..atlast a popup window of script error is display.
    How could i get free from that problem

    Reply
  74. palan santraJuly 19, 2016 at 1:13 PM

    Virus protection is not updated since 3 days.
    but my net connection is on

    Reply
  75. vikram97095@rediffmail.comJuly 19, 2016 at 1:27 PM

    Mera activison code ka kuch word kho gaya hai jis karn antivirush kam nahi kar raha hai

    Reply
  76. RAHUL RAINAJuly 19, 2016 at 4:41 PM

    MY COMPUTER HAS CRASHED MANY TIMES BUT SINCE I INSTATLLED QUICK HEAL ANTIVIRUS PRO MY LAPPY IS WORKING VERY NICE BUT SUDDENLY MY ISP SHOWS A SPYWARE AND BCZ OF THAT I SUFFERED ALOT PLZZ TELL ME HO DO I REMOVE THAT SPYWARE AND AND MANY OTHER ADWARE WHENEVER I SCANNED MY LAPPY IT SHOWS NOTHING , EVEN I UPDATE IT DAILY
    JUST TELL ME HOW TO REMOVE THAT VIRUS PLZZ

    Reply
  77. I could not get update, I press update but could not get it and systems gets freeze.
    I just installed quick heal I’m using vista system.

    Reply
  78. Kishore MohapatraJuly 20, 2016 at 10:27 AM

    Since the last few days, both the control keys of my desktop are not working. As a result, I am not able to do any work using control key combined with any other key say, C, S, Z, delete, +, etc. Pressing the ‘Ctrl–Alt-Del’ keys is also not working. I am on Windows 7 Professional (32 bit) Platform. The Keyboard is Lenovo KU-225 model USB keyboard and the generic name is HID keyboard device. The driver files are ‘Kbdclass.sys’ and ‘Kbdhid.sys’ both located in directory C:\\Windows\System32\Drivers. They keys are not stuck due to dust. I have uninstalled and reinstalled the drivers but, there is no positive result. I have gone through several blog sites but the solutions are not working. Can anybody help me in this regard?

    Reply
  79. Dipu MarakJuly 20, 2016 at 1:39 PM

    Hi, I installed QH Internet Security Premium single user in my laptop day before yesterday and now when i connect my smartphone to the laptop or when i insert the memory card into my laptop to copy and save the contents to hard disk, my smartphone and memory card is not detected. I cannot see them in the Windows explorer page and this is causing me much inconveniences. My memory is full and i cannot download my photo and videos from the smartphone. Please help.

    Reply
  80. khirod peguJuly 20, 2016 at 10:21 PM

    sir,yesterday i have installed quickheal pro but today i am facing starting problem. It takes much more time to start and unable to refresh my computer.what is the solution ? please advise me..

    Reply
  81. GAURAV SINGHJuly 21, 2016 at 1:45 PM

    issue for guardian net secure problem

    Reply
  82. Rajib Singha your blog is very useful

    Reply
  83. Jagdish TamyaJuly 22, 2016 at 2:49 PM

    आदरणीय Rajiv Ji महोदय
    Sr. Tech Support Engineer
    Quick Heal Technologies Pvt. Ltd.
    आदर नमन स्वीकार करें….
    निवेदन है की मैने पहले भी आपकी सेवा मैं संलग्न समस्या सम्बन्धी निवेदन किया था परन्तु कोई विधिवत निवारण नहीं मिला ….महोदय, यह समस्या कभी भी आ जाती है सेटिंग्स मैं जाकर के डिफ़ॉल्ट सिलेक्ट करता हूँ फिर भी यह ठीक नहीं होता है, यहां तक की आटोमेटिक अपडेट को चालू भी करता हूँ तब भी जैसे ही क्विक हील की विंडो खोलता हूँ तब भी यही दिखलाता है नीचे से आई कान भी गायब हो जाता है. कृपया उचित मार्गदर्शन प्रदान करें.
    कष्ट के लिए क्षमा…आदर सहित महोदय की सेवा मैं प्रेषित….
    नोट:- आपने जो पूर्व मैं मार्गदर्शन दिया था वह भी मैंने पूर्ण किया परन्तु समस्या का निवारण नहीं हो पाया है…..
    विन्यान्वत….
    जगदीश कुमार तामया
    जबलपुर मध्य प्रदेश पिन:482002 मेल:-
    jtamya9 @gmail .com
    मो.नं.:- +919926569404

    Reply
  84. I have problem with “QH” when update it self it freeze all application for 30 sec fix that…..urgently

    it use so many poweer of ram

    Reply
  85. hii, ihv recently installed new quickheal toal security after uninstalling previous one bt its nt showing me new database ,expiry detail …n showing out of date …wht to i do?????

    Reply
  86. when I shut down my laptop and start after 2-3 hours, then In background laptop is started but it takes 30-45 minute to start the display. Is it problem of Quick heal or my laptop??? Please give the solution.

    Reply
  87. at first its amazing to me but those users who haven’t proper knowledge about a system(laptop or desktop) may be its workable to their.

    Reply
  88. I tried to writethe command given but it says that the command does not exists…so please give a detailed info on how to do it for windows 8.1….

    Reply
  89. I have 2014 Quickheal Antivirus Pro with unused key. I installed Quickheal Antivirus Pro (2016) on 10th June 2016 and used free trial ware for one month. Now when I am trying to register with the 2014 key it is not allowing to register. I tried rollback to earlier version (before update) and then register but it did not work out and it is refusing to accept 2014 key. What to do?

    Reply
  90. shambhudasJuly 25, 2016 at 12:26 AM

    good

    Reply
  91. kazi abul kalamJuly 25, 2016 at 9:06 AM

    My quick heal is not updating, how I update it

    Reply
  92. pravin rathodJuly 25, 2016 at 9:21 AM

    quick heal not update plz help me
    m.n.- 9752423757

    Reply
  93. koushik mukherjeeJuly 25, 2016 at 11:19 AM

    can i save the articale.

    Reply
  94. Abhijit ModakJuly 25, 2016 at 7:48 PM

    virus protection is not working.showing message :system is not secure.not starting at bootup. database update till today

    Reply
  95. mahesh prasad changutiyaJuly 25, 2016 at 10:07 PM

    sir quick heal total security ka product key kaise paa saktaa hoo

    Reply
    • Rajiv Singha Rajib SinghaJuly 27, 2016 at 3:00 PM

      Hi Mahesh,

      Thanks for writing in. You can either buy the product online (www.quickheal.com) or from a local dealer.

      Regards,

      Reply
  96. I cannot register my quick heal antivirus

    Reply
  97. Subhash v patankarJuly 26, 2016 at 9:58 AM

    I am also facing problem for starting my mail & working

    Reply
  98. Mithun ChowdhuryJuly 26, 2016 at 3:37 PM

    Peotection is of date

    Reply
  99. ss9442747@gmail.comJuly 26, 2016 at 10:10 PM

    take long time in upgrading antivirus

    Reply
  100. Because of your stupid update I had to go and get my whole laptop reformatted thinking it to be a problem with the OS since my system wasn’t starting up at all. I did not even have a backup of my files. You cost me my money and time. I want damages for the same.

    Reply
    • Rajiv Singha Rajib SinghaJuly 27, 2016 at 2:55 PM

      Hi Saket,

      Thank you for writing in. Please accept our apologies for the inconvenience that this issue has caused. We would like to assure you that we have arrested the situation and taken it as a learning to avoid similar incidents in the future.

      Regards,

      Reply
  101. MY ANTI SECURITY IS NOT WORKING

    Reply
  102. krishna goyalJuly 27, 2016 at 8:41 PM

    take long time in upgrading antivirus

    Reply
  103. wangyal sherpaJuly 27, 2016 at 11:56 PM

    I AM FACING AN ERROR
    “QUICKUP.EXE IS NOT A RECOGNISED” PROGRAM OR SOMETHING LIKE THAT IN THE COMMAND PROMPT
    I TRIED FOM BOTH THE COMMAND PROMPTS :THE ADMIN ONE AND THE NORMAL ONE

    Reply
  104. I am using Quick Heal Antivrus Pro but but malware removing tool is not there in this package

    Reply
  105. Varun MathurJuly 30, 2016 at 11:34 AM

    Problem in computer system. needed updets softwear many time. and not essy runing net

    Reply
  106. quick heal takes very much time to update. i don`t like its updating method. please change it. it becomes out of date after every week

    Reply
  107. pintu kumarJuly 31, 2016 at 12:42 PM

    pc starting problem

    Reply
  108. satya prakash sinAugust 1, 2016 at 8:03 AM

    virus protection is turn off , not resolving

    Reply
  109. amit kumar singhAugust 1, 2016 at 1:19 PM

    NICE!

    Reply
  110. boharamuktinath2071@gmail.comAugust 1, 2016 at 3:55 PM

    My QH is not working until a month
    it out of protect within 2 or 3 days whats problem ?

    Reply
  111. Gurjarbskasana@gmail.comAugust 2, 2016 at 9:32 AM

    Sir
    please Quickheal Total Security fully not
    supported WINDOW 10 , that is go to start menu & click RUN after type option as Prefetch , Temp , %Temp% , Recent for cookies Delete but after QHTS update RECENT NOT WORK Please help me

    Reply
  112. nagmani prasadAugust 2, 2016 at 5:50 PM

    hello sir,
    i have picked-up a serious problem regarding my system.Actually the day when i installed the quick-heal anti-virus i am facing the following problem listed below
    1)-In the mid of my online-work after getting started my system, it shows like chrome is not responding and screen goes white.
    2)-Most of the time i use to restart my computer to work properly due to the above problem.
    3)-Even it takes long time to shut down my system.
    4)-Last but not the least most of the time when i plug-in the charger it discharges instead of charging which result shut down the system in mid of the work.
    suggest me how can i get support from your team to irradiate these problems.

    Reply
  113. RANJIT KUMAR SARENAugust 3, 2016 at 2:30 PM

    QUICK HEAL KA EXPIRY KAB KHATAM HOGA ? PLEASE ANS DIJIYE SIR !

    Reply
    • Rajiv Singha Rajib SinghaAugust 3, 2016 at 2:56 PM

      Hi Ranjit,

      You can check your Quick Heal’s expiry by going to Help > About > License Details

      Regards,

      Reply
  114. Thanks for solution.

    Reply
  115. MY QUICCK HEAL PRO IS NOT PROPARLAY WORKING.
    WHAT IS DO?

    Reply
  116. gopi.arkathala@gmail.comAugust 4, 2016 at 10:58 AM

    quick heal showing resolve now
    Virus protection is turned off
    Click Resolve now to fix the problem

    i am clicking resolve button it is not responding
    please check

    thanking you SIR

    Reply
  117. SAMARES MANDALAugust 4, 2016 at 12:35 PM

    amer file gulo sab crypted file hyo gacha ,amar anti virous quick heal updated , kintu ami file gulo ke bhaba khoulbo .

    Reply
  118. yashraj soniAugust 4, 2016 at 7:28 PM

    i you did the about thing but no fix

    Reply
  119. Ravikant PanditAugust 4, 2016 at 10:37 PM

    I like this effective antivirus .

    Reply
  120. Manti PaulAugust 7, 2016 at 8:58 AM

    I am Unable to update the total security. please do the needful.

    Reply
  121. I am facing the same problem now. When ever I update(today 8/9/2016) and restart my computer it won’t start. I had to reset my windows three times and when ever I install QH internet security and updates it and restart, my windows won’t start. This is the fourth time I have reset my pc and now I am afraid to install it again. Please tell me the solution.

    Reply
  122. I have some file which not virus.But Quick heal it’s take to as a virus and block it. please reply me how to stop these type of problem. detect file which is “Android.Pfdaer.Afe45(PUP)” and File : “path of file .dex” but this is not virus.

    Reply
  123. Akhileshwar UpadhyayaNovember 2, 2016 at 8:25 PM

    guardian antivirus is not updating for over 3 months.

    Reply
  124. Swapan Kr. ChakrabarttyDecember 12, 2016 at 1:48 PM

    after installation of quick heal total security 2016, the network computers are not showing.

    Reply
  125. manoj nagwanshiDecember 15, 2016 at 11:19 PM

    my printer sharing is not working when i installed quick heal pro or quick heal total security antivirus please solve my problem and also my firewall wall option is not working

    Reply
  126. when i installed the quick heal pro in window xp system then this quick heal disable the key board and lan driver after that unstalled the quick heal the keyboard and lan diver proper working what is the solution for this.
    please tell us

    Reply
  127. Himmat SinghDecember 30, 2016 at 7:14 PM

    When i am click on licence detail tab but its not opening and i am not able to check my quick heal licence key so please give me solution..

    Reply
    • Rajiv Singha Rajib SinghaJanuary 4, 2017 at 8:24 PM

      Hi Himmat,

      Thank you for writing in. Our support engineers would gladly help you with this issue. Please call us on our toll-free no. 1800-121-7377 or visit http://bit.ly/QHChat to chat with us online. You can also raise a ticket at http://bit.ly/Askus and we will get back to you at the earliest.

      Regards,

      Reply
  128. My keyboard stopped working after I installed quick heal total security..after uninstalling it started working again… reinstalling the antivirus again caused the keyboard to stop working…no matter what you press..it just doesn’t work..I bought the software for two of my PCs now please help me out

    Reply
  129. Pls say how to disable the virus protection via command prompt pls I have an start up issue pls help

    Reply
  130. Shrawan S.W.February 10, 2017 at 5:20 PM

    Dear sir , I have installed QH trial CD (valid for 2 months) on desktop PC but since then keyboard is not accepted by system. Tried connecting different keyboard and connectiong USB keyboard also but same status. Unable to access BIOS setup as keyboard input is not accepted by system.Kinsly provide solution at teh earliest. Thanks in advance.

    Reply
    • Rajiv Singha Rajib SinghaFebruary 22, 2017 at 7:11 PM

      Hi Shrawan,

      Thank you for writing in. Our support engineers would gladly help you with this issue. Please call us on our toll-free no. 1800-121-7377 or visit http://bit.ly/QHChat to chat with us online. You can also raise a ticket at http://bit.ly/Askus and we will get back to you at the earliest.

      Regards,

      Reply
  131. Sir am unable to boot my windows server 2012 r2 after assigning a quick heal boot time scan.. kindly help in this regard…

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