Blog
Rajiv Singha

Lost your Laptop? Let Quick Heal Track it for you!

July 19, 2013
88
Estimated reading time: 1 minute

track-my-laptop-service

What are the odds of getting back a lost or a stolen laptop? Sure, there are many types of laptop tracking software available on the market, yet, reportedly, 46% of lost laptops have no anti-theft protection. Why so? Well, this could be because:

  • Most might think that such software is unnecessary for laptops.
  • Most of these anti-theft technologies come with a pricey tag.
  • Most of them are rendered useless once the laptop is formatted.

At Quick Heal, we thought of doing something about it; we came up with a service called “Track My Laptop”. Well, what’s so great about it?

  • First, it is a social initiative; it’s free!
  • Second, it is available for the entire laptop community, including those who do not use Quick Heal products.
  • Third, even if the stolen laptop is completely wiped off, “Track My Laptop” can still verify the system’s details.

If you wish to know more about this free service initiated by Quick Heal, then you can drop by our microsite – http://www.trackmylaptop.net/.

Have something to add to this story? Share it in the comments.

Rajiv Singha
About Rajiv Singha
Rajiv is an IT security news junkie and a computer security blogger at Quick Heal. He is passionate about promoting cybersecurity awareness, content and digital...
Articles by Rajiv Singha »

88 Comments

Your email address will not be published.

CAPTCHA Image

  1. HariharanJuly 20, 2013 at 7:25 AM

    Sorry to say it doesnt work….This is from my experiene…it is past 8 months and still my stolen laptop has not been recovered by quickheal…all formalities have been completed religiously..despite…

    Reply
  2. 8882886822July 20, 2013 at 3:45 PM

    please tell me how to track laptop.

    regard santosh

    Reply
  3. Is losing a laptop a necessary prerequisite for registration?

    Reply
  4. Ankit MhaskeApril 10, 2014 at 4:26 AM

    in a theft, we friends lost 3 laptops. if quick heal could find mine, we would get remaining and that would be a BIG help from quick heal. waiting for news from QH.

    Reply
  5. i’ve installed quick heal in my lost laptop………. but i dont have the product key ……… wt to do…………..

    Reply
  6. i lost my laptop on 22 may 2014 i filled the required detail on same day
    but i did not get any information regarding my stolen laptop.

    Reply
  7. krishna sainiJune 5, 2014 at 11:18 AM

    My new complete laptop bag has stolen on 24 may 2014 from train.
    .I registered on trackmylaptop.net with product key n my registration akso confirmed by the quick heal
    Now what I m to do. How can I trace my laptop.
    Help me sir

    Reply
  8. Ankit MhaskeJune 8, 2014 at 11:26 PM

    How long does it take to track a laptop?
    How can we know the status of tracking?
    Does it really work?

    Reply
    • Hi Ankit,

      Our laptop tracking team has sent you an email on your address but has not heard back from you yet. Can you share your phone number so that we can contact you directly? Also with regards to your questions, we cannot accurately say how long it would take to track a laptop. It all depends on how often traces are found. You can however check the status from time to time once you register with the service. Kindly provide us your phone number so that we can take this forward.

      Best regards.

      Reply
  9. Ankit MhaskeJune 23, 2014 at 10:33 PM

    We conversed on the mail but after some mails i didnt get reply from quick heal.
    And I didn’t get how to check the status after registering, please help.

    Reply
    • Hi Ankit,

      As mentioned, if you can share your phone number with us, it would be really helpful. We will be able to answer all your questions then. If you are hesitant to share your number here, you can send it via email in the email trail you have previously shared. Hope to hear from you soon.

      Best regards.

      Reply
  10. kaushal kishorJuly 9, 2014 at 4:34 PM

    How long does it take to track my laptop?
    I gave you every detailed of my stolen laptop but till now did not get any information from your side.

    Reply
    • Hi Kaushal,

      The chances of tracking your laptop greatly depends on whether it has been connected to the Internet or not. We will certainly notify you if our TrackMyLaptop team gets any update about your laptop.

      Regards,

      Regards,

      Reply
    • Sir,

      I lost my laptop yesterday in an event.Came to know about your service today and Im non user of Quick heal. Glad that you take such products to users.

      Is it necessary to register complaint in order to find the laptop?, as i’m frustrated with response of police response in the past to register a complaint.

      Reply
      • Hi Keshav,

        Do you mean is it necessary to register a complaint with the police? Yes you certainly must do that. This is after all a case of theft and a laptop is a highly sensitive and expensive item so you need to involve the police in this, no matter how unhelpful they may seem. At the same time, our ‘Track My Laptop’ service will also be at work and get traces of your machine if it connects to the Internet. We will keep you notified if you have registered your details with us.

        Regards.

        Reply
  11. Hi Team,

    I am not a QuickHeal user. But I came to know that QuickHeal is helping us to find out the stolen laptops. So I went through the registration process and have submitted the details but haven’t received any confirmation mail or message. But when I retry to submit the details getting message saying that MAC ID already updated in our Database.
    Please help me out.

    I have lost my all important details and projects. Please help me you can track the laptop.
    Many thanks in advance.

    Regards,
    Vikash
    +918147145910

    Reply
    • Hi Vikash,

      Thank you for using our TrackMyLaptop service. Your query has been forwarded to the concerned team, and they will get back to you as soon as possible.

      Regards,

      Reply
  12. My toshiba laptop was stolen and am not a member of Quick Heal.
    I tried to register at Quick Heal but it required MAC ID which i dont have . I only have IP address.
    Can I track it Please?

    Reply
  13. Sir, my laptop had stolen, is there any way to recover it. Is it possible to track tha laptop by using MAC ID’s?

    Reply
  14. I wanted to register my stolen laptop on trackmylaptop.net but they show that my MAC ID is in their database. What should i do?

    Reply
  15. Kaiser ShafiDecember 11, 2014 at 7:03 PM

    What methods does trackmylaptop use to track the laptops which didn’t have quickheal installed?

    Reply
  16. Kaiser ShafiDecember 12, 2014 at 8:22 PM

    What methods does trackmylaptop
    use to track the laptops which didn’t
    have quickheal installed?

    Reply
  17. ratnesh kumarDecember 16, 2014 at 11:00 PM

    Hi Team,

    I am not a QuickHeal user. I went through the registration process and have submitted the details but haven’t received any confirmation mail or message.

    But when I retry to submit the details getting message saying that MAC ID already updated in our Database.Please help me out.

    Thanks team for such wonderful intiative.

    Regards
    Ratnesh

    Reply
  18. I registered on trackmylaptop.net a week ago. But recieved no confirmation or any news regarding my laptop. Please help

    Reply
  19. Did any non-quickheal user ever get a stolen laptop back?
    Sorry for taking your time.

    Reply
  20. Hi,

    I lost my laptop (Lenovo G5070) recently and I would like to use your service ( I am not a Quickheal user ). But I was wondering out of millions of MAC addresses over the internet how you will search if the stolen MAC address is matching with these millions of MAC addresses , especially when the MAC address will be accessible only within the local network (arp command) where the stolen laptop is connected to.

    Thank you.

    Reply
    • Hi Sujith,

      The way this technology works is that when the laptop connects to the Internet the MAC address is matched against the list of stolen MAC addresses. This is the simplest explanation for the same and the rest of the process can be explained to you by our support staff. You can register your laptop details by visiting the following link and you will then hear from us soon – http://trackmylaptop.net/index.php.

      Best regards.

      Reply
  21. kaushal kishorJanuary 27, 2015 at 1:46 PM

    i have registered more than 6 months ago but till now i didn’t get any information about my stolen laptop.

    Reply
    • Hi Kaushal,

      We request you to share your contact number or ticket ID that you received at the time of registration. We will have our laptop tracking team contact you as soon as possible with an update.

      Regards.

      Reply
  22. kaushal kishorJanuary 30, 2015 at 7:00 PM

    8586983040
    i have already share my contact number at the time of registration.

    Reply
  23. sir,
    my laptop had stolen on 5 feb 2015, I have registered on your website. and in reply it is given that Someone has a Laptop with the same MAC ID reported by you. so can you please proide me the details.
    Please. ….

    Reply
  24. sir i have lost my laptop on 11th of feb, i have done all the formality regarding both FIR and quick heal registration, but still now i didn’t get a single response from quick heal…plzzzz help me sir in tracking my system

    Reply
    • Hi Sumit,

      If you have registered on the Quick Heal Track My Laptop portal, then there is nothing more we can do as of now. Whenever your stolen laptop connects to the Internet, you will get a notification with an update about the same. Apart from that, there is not much else that can be done by us. Here’s hoping that we find some traces of your laptops geolocation soon.

      Best regards.

      Reply
  25. I have lost my laptop 3 months back and I have done everything and fortunately a valid original Quick Heal pro was installed in that Laptop. I also have done every step correctly during registration but still now I could not find any reply from you. Please recheck and tell me if any further information required or anything done wrongly during registration.

    Reply
  26. I have registered with you as a Non Quick Heal user with my MAC ID.please help me out

    Reply
  27. Hi,
    My Laptop, mobile and other valuable items was stolen from my flat.I have registered my laptop’s MAC ID in the
    system ,but i did’nt get any confirmation mail,our status of my laptop.Team please help to find mu laptop as it contains important data as well as it will help me to nab the theives involved.

    Regards
    Ankit Singh

    Reply
  28. Anubhuti KashyapMay 3, 2015 at 2:08 AM

    Hi,
    My Laptop and mobile was stolen from my flat.I have registered my laptop’s MAC ID in the system ,but i did’nt get any confirmation mail, or status of my laptop.Please help me to find my laptop.It contains important data.
    Thanks,

    Regards
    Anubhuti

    Reply
    • Hi Anubhuti,

      We are sorry to hear that your laptop and phone were both stolen. You should also file an FIR immediately for this. If you have signed up with Track my Laptop, then you will get an update when the laptop actually connects to the net. If this does not happen, there is no way of knowing where the laptop is currently located. You will receive a notification as soon as we get any information about the same.

      Regards.

      Reply
  29. Vaishakh NMay 24, 2015 at 1:54 PM

    Hi,

    My laptop was stolen however and i tried to register a trackmylaptop.net, however I am unable to do so.

    i recieved the following error:
    ///
    We do not have tracking information for the given product key
    Unable to proceed with the registration. Contact Quick Heal Team for further details.
    Click here to move to the login page.
    ///

    please help me out in tracking my laptop.

    best regards
    Vaishakh

    Reply
  30. MARUTHI M.BJune 25, 2015 at 10:54 PM

    I had the licensed quick heal internet security software , i have my laptop with me at the moment but my question is “what precautions do i need to take to avail the laptop tracking facility before i losing it ?”
    1)Do i need to register as a new user to find my laptop?
    or
    2)Will you detect my laptop after it has been stolen?
    well , i hope somebody will help me … thank you..

    Reply
  31. MARUTHI M.BJune 27, 2015 at 10:11 AM

    It asks additional information like date of laptop stolen
    But I have laptop with me now..
    It asks additional information and is compulsory to register

    Reply
  32. Sumit KumarJuly 10, 2015 at 5:56 PM

    I lost my laptop on 7th June and quick heal was installed on my laptop. I have completed all the formalities but till today my registration is in progress as stated by your website.

    Reply
  33. Samujjal Pratim SharmaJuly 19, 2015 at 1:56 PM

    I have lost my laptop on 17 july 2015 from bus. I have installed Quick heal internet security in it which is fully updated.Laptop is just 11 months old.
    i have fill up the declaration form along with my buyer’s invoice copy and and an application and have faxed it to the quick heal office in pune with all details and information.
    but till now i have not received any query or notification from quickheal regarding if my tracking service have been activated ir not.
    Please help me.
    Along with the laptop i have also lost all my HSLC,HSSLC and provisional degree certificates.
    I am in big trouble now.

    Reply
    • Hi Samujjal,

      We are sorry to hear that you lost your laptop and many other important documents. We request you to be patient with this process as tracking a laptop is not foolproof. The laptop needs to be online for that purpose. We will notify you soon if we receive any updates.

      Regards.

      Reply
  34. Sibasish GHOSHAugust 25, 2015 at 11:43 AM

    Quick Heal Laptop Tracker Service Notification has been received in my email which says “This is a notification to inform you that a new entry has been generated
    in your Quick Heal Laptop Tracker Trace Report. To view the new entry generated
    in Quick Heal Laptop Tracker Trace Report…………”- I have registered and used quick heal original security in my lost laptop. But now I am not able to view the report as my panel has been expired but my product is not expired. Now what to do to view the tracing report – please help me. NB : – I have done every thing required during registration. For example I send you original bill copy of the product (laptop), xerox copy of the complain of the theft to concern police authority – tell me what else to do for viewing the tracing report. Reply soon confirm me that this “Quick Heal Laptop Tracker Service Notification” is not a fake email.

    Reply
  35. Sir I have lost my HP Notebook laptop on 24 Sept 2015 . I have installed Quick heal Total security, But unfortunately my product key unable to proceed with registration. So i resistor with non Quick Heal User . but i have have only 2 Mac ID, can it work?????????????????
    i have not received any query or notification from Quick Heal regarding if my tracking service have been activated or not.
    Please help me Sir.

    Reply
  36. Aviral SinghOctober 29, 2015 at 1:40 AM

    Sir,

    My Laptop was stolen on 18th of october while travelling in bus. After consulting with the bus conductor i guess it was stolen very early in the morning somewhere around etawah district of uttar pradesh while i was travelling to agra and fall asleep. I have already lodged an FIR with the police and contacted Dell as it was their make and they provided me with the MAC ID. Although i have already registered at your portal i.e. trackmylaptop.net under the category not a quick heal user but still there is no notification regarding the registration on my mail or phone no. so please kindly check regarding the same.

    Thanks & Regards
    Aviral Singh

    Reply
  37. i have lost my brother laptop sony vaio ihad not not installed quickheal application please trace my laptop immediately because i lost my job and don”t said to police enquiry otherwise you can find my laptop…

    Reply
  38. Amit varmaJuly 29, 2016 at 8:18 PM

    Sir,please help me sir mera laptop chori hogya he please help me sir. Mob… 9997889400

    Reply
    • Rajiv Singha Rajib SinghaAugust 3, 2016 at 2:14 PM

      Hi Amit,

      Thank you for writing in. If you have Quick Heal in your laptop, please visit Our support engineers would gladly help you with this issue. Please visit trackmylaptop.net/ and register yourself. Our team will help you track your laptop’s location.

      Regards,
      Team Quick Heal

      Reply
  39. IT Support AsheboroAugust 28, 2016 at 2:04 AM

    Wow! Informative post. I should try this

    Reply
  40. Hi. Today my laptop was stolen from my car. It had quick heal security. But the problem is i dont have my product id. Plz help me find my laptop…

    Reply
  41. sir! my name is sunil kumar i have no idea for email so please help me. i lost my leptop

    Reply
  42. Rahulkumar sapraJanuary 3, 2017 at 11:19 PM

    Hallo Sir,
    I have noticed that you replied every one, that is impressive service. My problem is quite confusing.

    I am student in Germany, My laptop was stolen a month before from main bus station in Germany. As a legal proof i have police complain documents ( in German ). I have submitted all detail as per your given link. and worried that how to send you all data ?? means, That declaration form and my bill from Germany.

    Problem: My laptop was order on the name of my friend ( nilesh ) and my quick heal for two person was registered on the name of another firend (rohil). But I have all legal bills and data. 7

    I am waiting fpor your further help and guidance. and can you please prove me your service mail Id so i can send all data via my registered mail ID.

    Waiting for your reply. With hope.!

    Reply
    • Rajiv Singha Rajib SinghaJanuary 4, 2017 at 8:21 PM

      Hi Rahul,
      Thank you for writing in. Our support engineers would gladly help you with this issue. Please call us on our toll-free no. 1800-121-7377 or visit http://bit.ly/QHChat to chat with us online. You can also raise a ticket at http://bit.ly/Askus and we will get back to you at the earliest.

      Regards,

      Reply
  43. M.rabi Kumar raoJanuary 15, 2017 at 12:28 AM

    Dear sir. My Lenovo G50 laptop stolen some one.allredy installed quick hell antivirus but I have forget avirus key. Can u tell me any suggestions.

    Reply
  44. sanjay patelJanuary 25, 2017 at 10:05 PM

    hello sir,
    i lost(stolen) my dell make laptop on 16/01/2017 in my office i use QH in every laptop n desktop in my office i dont have laptop bill n detail but i have one QH key it doesn’t match any device in my office i register this key in trackmylaptop.net but i don’t know how i know about my laptop if it is tracked in yr system and which details i receive about my laptop location or what??Please tell me about this sir i have also sand my phone number in declaration form.

    Reply
    • sanjay patelJanuary 30, 2017 at 12:06 PM

      hello sir,
      i lost(stolen) my dell make laptop on 16/01/2017 in my office i use QH in every laptop n desktop in my office i dont have laptop bill n detail but i have one QH key it doesn’t match any device in my office i register this key in trackmylaptop.net but i don’t know how i know about my laptop if it is tracked in yr system and which details i receive about my laptop location or what??Please tell me about this sir i have also sand my phone number in declaration form.

      Reply
      • Rajiv Singha Rajib SinghaFebruary 22, 2017 at 7:40 PM

        Hi Sanjay,

        Thank you for writing in. Our support engineers would gladly help you with this issue. Please call us on our toll-free no. 1800-121-7377 or visit http://bit.ly/QHChat to chat with us online. You can also raise a ticket at http://bit.ly/Askus and we will get back to you at the earliest.

        Regards,

        Reply
    • Rajiv Singha Rajib SinghaMarch 17, 2017 at 12:32 PM

      Hi Sanjay,

      Thank you for writing in. Thanks for writing in. Our support engineers would gladly help you with this issue. Please visit http://bit.ly/QHChat to chat with us online. You can also raise a ticket at http://bit.ly/Askus and we will get back to you at the earliest.

      Regards,

      Reply