Solution to System Freezing Issue faced by Quick Heal Users
It has been brought to our notice that some of our users are facing a technical issue wherein their computer hangs up/freezes after performing a restart. This post explains the steps to be taken to resolve this issue.
Problem description:
A certain group of Quick Heal users have reported that their computer tends to freeze/hang up after restart. The problem occurred after users received the update that was released on 14th March 2016 at around 9:08 PM.
Symptoms:
- Computer freezes while booting and a black screen appears.
- In some cases, the user is able to boot the computer and the desktop is loaded. But, the system freezes when any operation is performed like clicking on the Start Menu or My Computer, launching Windows Explorer, etc.
Affected users:
- Quick Heal AntiVirus Pro (v16.00)
- Guardian NetSecure (v16.00)
Note: Except the ones listed above, all other Quick Heal products are unaffected.
Affected language version:
- English
Affected Operating Systems:
- Windows 7 and above
Solution for affected users:
We recommend users to follow the steps mentioned below:
If system is not at all usable you can try starting the computer in Safe Mode and implement the steps below. In this case, you will need to download the ZIP file (DisableARW.zip) on some other computer and transfer it to the affected computer using a pen drive, etc. If your system is functioning normally, then the below steps can be implemented in normal mode.
1. Click on the link below; this will download a ZIP file named “DisableARW.zip”:
> https://dlupdate.quickheal.com/tools/DisableARW.zip
2. Go to the location where the file DisableARW.zip has been downloaded. Right click on it, to extract it to any temporary location
3. After extraction, you will get a file named “DisableARW.REG”. Double click on it.
4. Click Yes to the confirmation message displayed by Registry Editor. Click OK
Important recommendation for unaffected users:
Users who have received the 14th March update but haven’t faced the computer restart/freeze issue, are recommended to apply the update released on 15th March 2016 at around 3:25 PM. Also, they are advised not to restart their computer before applying this update.
236 Comments
Saar… Thank you saar.
Where are your feet saar?
Hi Anant,
Thank you for writing in. Please accept our apologies for the inconvenience that this issue might have caused. We would like to assure you that this incident is a learning for us and it will help us avoid similar situations in the future.
Regards,
yes I am also facing this problem since morning about 10 am
Hi Vijay,
Thank you for writing in. Please accept our apologies for the inconvenience that this issue might have caused. We would like to assure you that this incident is a learning for us and it will help us avoid similar situations in the future.
Regards,
I face the problem in one of pc since today morning, I take all necessary steps to resolve it but it’s not over. so i thought that it’s might be OS problem so after dinner i must go for format system. and suddenly massage flash in notification area by quick heal, i open and steps that shown on this page is solve my problem… thank you quick heal team
Hi Tushar,
Thank you for writing in. Please accept our apologies for the inconvenience that this issue might have caused. We would like to assure you that this incident is a learning for us and it will help us avoid similar situations in the future. And we appreciate your kind understanding in this matter.
Regards,
I can’t update my Quick Heal antivirus pro,32 bit.It says “The definition file is corrupt.Please give a permanent solution for it and give a updated antivirus.I have already faced many problems…
Hi Chandan,
Thank you for writing in. Please accept our apologies for the inconvenience that this issue might have caused. Our support engineers would gladly help you with this issue. Please visit https://bit.ly/QHChat to chat with us online. You can also raise a ticket at https://bit.ly/Askus and we will get back to you at the earliest.
Regards,
Thank You!
Sir,
i have sovlved my problem.. but when i do next update.
Hi Yogesh,
Thanks for writing in. Please accept our apologies for the inconvenience that this issue might have caused. Have you gotten the latest update?
Regards,
sorry you are late we formatted the pc and installed all again 🙁 too much time wasting to solve it but we failed.
Hi Prashant,
Thank you for writing in. Please accept our apologies for the inconvenience that this issue might have caused. We would like to assure you that this incident is a learning for us and it will help us avoid similar situations in the future.
Regards,
Quick Heal Antivirus has suddenly turned off since morning of 15 january,2016 and it is not turning on again. I have downloaded the file file that is recommended but still its not working. The computer hangs after some time. Please reply to the earliest.
Hi,
Thank you for writing in. Please accept our apologies for the inconvenience that this issue might have caused. Our support engineers would gladly help you with this issue. Please visit https://bit.ly/QHChat to chat with us online. You can also raise a ticket at https://bit.ly/Askus and we will get back to you at the earliest.
Regards,
but how this problem is occur ,
and we can protect our System from this type issues.
Hi Rohit,
Thank you for writing in. Please accept our apologies for the inconvenience that this issue might have caused. It occurred due to an unforeseen circumstance. We would like to assure you that this incident is a learning for us and it will help us avoid similar situations in the future.
Regards,
i had faced the same problem yesterday ,& had formatted my OS considering OS issue.
Now system is running ok.
BUt how could we understand the update by quick heal is safe for our system or not?
pls.respond.
Hi Nilesh,
Thank you for writing in. Please accept our apologies for the inconvenience that this issue might have caused. We would like to assure you that this incident is a learning for us and it will help us avoid similar situations in the future.
Regards,
I bought quick heal total security 3 user pack from spar in Nigeria. Installation is not working, even downloading the software online to then put the key never works as well. Is there any help?
Hi Epeya,
Thanks for writing in. Our support engineers would gladly help you with this issue. Please visit https://bit.ly/QHChat to chat with us online. You can also raise a ticket at https://bit.ly/Askus and we will get back to you at the earliest.
Regards,
The word “apology” does not seem to be part of your vocabulary or library of acceptable behaviors. Mistakes are understandable, but this entire exercise that you have undertaken to find a so called solution for an error that crept in and destroyed my productivity for almost an entire day needs to assuaged with some degree of – Shit, we screwed up. I fully forgive you because to err is human. But, please learn to say sorry for your errors from the bottom of your heart.
Hi Rajendra,
Thank you for writing in. Please accept our apologies for the inconvenience that this issue might have caused. We would like to assure you that this incident is a learning for us and it will help us avoid similar situations in the future.
Regards,
Please avoid such buggy updates in the future. I had such an urgent work and i had to refresh my pc.
good
Bloody Guardia net secure, this is ur problem, why are you giving unnecessary problem to us, I am going to uninstall ur antivirus and get other one, I will never use this in my life,It has given me sleepless nightssc8l
Hello,
Thank you for writing in. Please accept our apologies for the inconvenience that this issue might have caused. It occurred due to an unforeseen circumstance. We would like to assure you that this incident is a learning for us and it will help us avoid similar situations in the future.
Regards,
Hello Rajib,
Had to suffer the loss of work for couple of days and was feeling helpless until I just clicked on Quick Heal update notification and realized its all because of QHL update on 14th and hopefully now it wont happen again.
I appreciate acceptance and correction honestly from Quick heal. Hope wont repeat this.
A suggestion, I don’t think the best way to notify this corrective action would be a small popup coming in a corner of window which usually users click on close button. There has to be better way to highlight such a critical action.
NK
Hi Nilesh,
Thank you for writing in. Please accept our apologies for the inconvenience that this issue might have caused. We thank you for your patience and understanding. And we have shared your feedback about notifying our users about such incidents in a better way, with our team.
Regards,
I faced the subject problem continuously on 14th March and even now. But now Quickheal is updated for your 15th March update. Is it necessary for me to follow the procedure mentioned by you in your 15th March post as above?
If yes, is it not feasible for you to attend to the bug introduced in the 14th March update by any appropriate update from your end?
Your bug has put us in a great difficulty, please revert on the matter urgently.
Hi Vivek,
Thank you for writing in. Please accept our apologies for the inconvenience that this issue might have caused. Yes, the recommended steps are necessary to follow if you have been affected by this issue. We would like to assure you that this incidence is a learning for us and it will help us avoid similar situations in the future.
Regards,
i cant update quickheal latest version.when i start to download it downloading for sometime and the shows quick update not responding.plz suggest me.
Hi Anjan,
Thanks for writing in. Our support engineers would gladly help you with this issue. Please visit https://bit.ly/QHChat to chat with us online. You can also raise a ticket at https://bit.ly/Askus and we will get back to you at the earliest.
Regards,
I tried calling your customer support team for resolving of certain issues related to your guardian antivirus. The call was getting through with a message that the lines were busy. This is ridiculous and when it rings someone at your end disconnects it. Are you there to give quality service or to play the fool. I was using Kaspersky all these years and its service was quite good. But then I thought of shifting to Guardian just to check how it was. On the 1st attempt itself it was bad. Sorry I will not recommend your product to any one and neither will I use it next time.
Hi Kirti,
Please accept our sincere apologies for the inconvenience that this issue might have caused and for not being able to serve you better over call. We have shared your feedback with our support team; they will connect with you soon.
Regards,
my system hang many time in one and half hour. how to solve this problem. please tell me to solve above said problem.
Hi Noor,
Please follow these steps:
1. Click on the link below; this will download a ZIP file named “DisableARW.zip”:
> https://dlupdate.quickheal.com/tools/DisableARW.zip
2. Go to the location where the file DisableARW.zip has been downloaded. Right click on it, to extract it to any temporary location
3. After extraction, you will get a file named “DisableARW.REG”. Double click on it.
4. Click Yes to the confirmation message displayed by Registry Editor. Click OK
5. Restart the system
If you are facing any issues in following these steps, please visit https://bit.ly/QHChat to chat with us online. You can also raise a ticket at https://bit.ly/Askus and we will get back to you at the earliest.
Regards,
It had spoiled my entire Tuesday. I was having some very important work with my client and all meshed up. Even I also have to spent money to hardware engineer to look into my pc.
Now how can you trust such product ?
Hi Justin,
Thank you for writing in. Please accept our sincere apologies for the inconvenience that this issue might have caused. We would like to assure you that this incidence is a learning for us and it will help us avoid similar situations in the future.
Regards,
your apology would not recover the lost I have made.
Show some courtesy and provide free upgrade to TotalSecurity for all users who have suffered a loss due to your mistakes.
Quick Heal should apologies for the issue to the customers firstly. It was so irritating and embarrassing that we are not able to perform work for the whole day.
Hi Ashish,
Thank you for writing in. Please accept our apologies for the inconvenience that this issue might have caused. We would like to assure you that this incidence is a learning for us and it will help us avoid similar situations in the future.
Regards,
THANKS FOR SOLUTION
Hi Bulbul,
Thank you for writing in. Please accept our apologies for the inconvenience that this issue might have caused.
Regards,
I am using windows 10.I do not have safe mode.unable to connect to usb drive where zip file has been downloaded.pl advise asap.
Hi Wajid,
Thank you for writing in. Please accept our apologies for the inconvenience that this issue might have caused. One of our support engineers will get in touch with you to help you solve the issue.
Regards,
Please give your phone number, name of the person, e-mail address so that in case of urgency we may contact you.
Dear Bhaskar,
Thank you for writing in. Please accept our apologies for the inconvenience that this issue might have caused. You can always get in touch with our support engineers. You can visit https://bit.ly/QHChat to chat with us online, call us on +91 927-22-33-000, or raise a ticket at https://bit.ly/Askus and we will get back to you at the earliest.
Regards,
Kindly do proper test before avail to local user.
Hi Prashant,
Thank you for writing in. Please accept our apologies for the inconvenience that this issue might have caused.
Regards,
I faced the problem yesterday and could not understand exactly what happened. I was horrified. I recovered my system to earlier date and the problem solved. I came to know now, that it was because of this issue.
Hi Deepak,
Thank you for writing in. Please accept our apologies for the inconvenience that this issue might have caused.
Regards,
Plzz dont give such updates.For this problem i’m just install a fresh os that waste lots of my work time.
Hi Tanumoy,
Thank you for writing in. Please accept our apologies for the inconvenience that this issue might have caused.
Regards,
I have to format my pc. My work is on hold. I will never recommend anyone about Quick heal.
Hi Parvez,
Thank you for writing in. Please accept our apologies for the inconvenience that this issue might have caused. We would like to assure you that this incidence is a learning for us and it will help us avoid similar situations in the future.
Regards,
FROZE 8 of my workplace computers. At least test your updates before releasing them.
One computer is completely dead and doesn’t even boot in safe mode. Too much of a headache resolving the issue.
Hi Karan,
Thank you for writing in. Please accept our apologies for the inconvenience that this issue might have caused. We have shared your concern with our team; they will get in touch with you soon.
Regards,
We are recommend many clients to use Quick heal. But yesterday facing lot of complaints from customers. Please avoid in Future.
Hi Arularasu,
Thank you for writing in. Please accept our apologies for the inconvenience that this issue might have caused. We would like to assure you that this incidence is a learning for us and it will help us avoid similar situations in the future.
Regards,
What a bullishness its not allowing to do anything and you are asking to download and run patch……. what a joke….
Hi Prakash,
Thank you for writing in. Please accept our apologies for the inconvenience that this issue might have caused. We have forwarded your concern to our team; they will get in touch with you soon.
Regards,
Thanks, for solutions.
Please do take care in future for such issues.
Hi Ali,
Thank you for writing in. Please accept our apologies for the inconvenience that this issue might have caused.
Regards,
I was facing same issue freeze/hang laptop yesterday full day. I was unable to working. But now its working properly.
Hi Tarun,
Thank you for writing in. Please accept our apologies for the inconvenience that this issue might have caused.
Regards,
We are very much upset with yesterday’s issue.
My client cannot continue with your product.
thanks
Hi Gopi,
Thank you for writing in. Please accept our apologies for the inconvenience that this issue might have caused. We would like to assure you that we have arrested the situation and taken it as a learning to avoid similar incidents in the future.
Regards,
This show how “UNPROFESSIONAL” Quick Heal Pro is. I feel sorry I purchased it.
It created so much problem to me that I had to call a computer professional who told me that Quick Heal Pro Antivirus is acting like a “VIRUS” and affecting your computer and restored it to my previous state of computer.
Hi Ashok,
Thank you for writing in. Please accept our apologies for the inconvenience that this issue might have caused. Due to an unforeseen reason, the issue cropped up and realizing the gravity of the situation, our team started devising a workaround immediately. Having said that, we would like to assure you that this incidence is a learning for us and it will help us avoid similar situations in the future.
Regards,
That’s so unprofessional of you, i can’t even begin to tell what i had to do for recovering my system. I had to restart my laptop 40-45 times by turning off. Sequentially i started to debug start-up services and found quick heal to be responsible for system freeze issue.
Shouldn’t you push this issue through email ? Now that i have resolved this issue by my self, i’m getting this push notification that you were responsible for this much trouble. I’m not going to opt for quickheal in near future. I have been using this product for almost 7 years, but this is heights of limits.
Check your updates before pushing them to users.
Hi Chandra,
Thanks for writing in. Please accept our sincere apologies for the inconvenience that this issue has caused to you. We have shared your feedback with our team, and it will be treated as an important cue to improve our services and products.
Regards,
Hi, I got this problem. Couldnt even shut down. Itws only dark. Had of pull out the cell to shut down. Then booted in safe mode and made a system restore. Now its functioning. Will the problem cause again ??
Hi,
Thank you for writing in. Please accept our apologies for the inconvenience that this issue might have caused. We would like to assure you that we will more vigilant against such incidents and prevent them from occurring in the future.
Regards,
Hi,
pls avoid such updates that totally stall the working in the office.
All the pc’s in our office had Quick heal pro installed & total days work was affected.
Hi Charudatta,
Thank you for writing in. Please accept our sincere apologies for the inconvenience that this issue might have caused.
Regards,
I have one more laptop & I run Quickjheal internet security sofware. I face this problem since long. Can you suggest something? Can I uninstall & reinstall Quickheal Internet security again?
Hi Kishor,
Thanks for writing in. Our support engineers would gladly help you with this issue. Please visit https://bit.ly/QHChat to chat with us online. You can also raise a ticket at https://bit.ly/Askus and we will get back to you at the earliest.
Regards,
I LOST A POTENT CLIENT JUST BECAUSE OF THIS PROBLEM. 299 US$ PER WEEK IS DEAD GONE JUST BECAUSE OF THIS CRAP. SO PAINFULL I TELL YOU. JUST SO PAINFULL. YOUR CLIENTS ARE REDUCING. YOU EVEN HAVE A BUG ON THE REMOTE REACTIVATION OF EXPIRED LICENSES. PLEASE PLEASE DO SOMETHING. I AM LOSSING CASH.
Hi Afuwape,
Thank you for writing in. Please accept our apologies for the inconvenience that this issue might have caused. We would like to assure you that this incidence is a learning for us and it will help us avoid similar situations in the future.
Regards,
I have also faced the same issue and therefore i set my pc on recovery mode and problem was solved. So now should i follow these steps too, to be in a safer zone in future,because i cant deal with such problems again and again.
Hi Shashwati,
Thank you for writing in. Please accept our apologies for the inconvenience that this issue might have caused. We would like to assure you that this incidence is a learning for us and it will help us avoid similar situations in the future.
Regards,
REALLY SORRY TO COMMENT INAPPOPRATE BUT I JUST HAVE TO VOICE OUT MY PAIN. REALLY SORRY. YOU MADE AT LEAST 690 US$ FOR ME IN A MONTH SO AM SAYING A BIG THANK YOU ALSO BUT SHE WAS A POTENT CLIENT THOSE.. LOL. PLEASE I BUY YOUR PRODUCT ALOT BUT I REGISTER WITH DIFFERENT EMAIL. PLEASE ANY HELP TO REGISTER WITH JUST ONE EMAIL SO YOU CAN KNOW YOUR POTENT CLIENT ALSO? THANKS AND GOD BLESS
Thank for your reply, we are unnecessarily facing the problems, we recent supplied around 600no of antivirus pro along with our dell desktops at different government organisations due to your problem we are getting heavy calls form user departments, please provide support contact numbers we will give your numbers directly to the end user.
we request you don’t repeat it again, please don’t do this kind of updates with out testing in your lab,
With Regards
Suresh. Ch
Parity Systems Pvt Ltd
Hi Suresh,
Thank you for writing in. Please accept our apologies for the inconvenience that this issue might have caused. We would like to assure you that we have arrested the situation and taken it as a learning to avoid similar incidents in the future.
You can get in touch with us by visiting https://bit.ly/QHChat to chat with us online. You can call us on 927-22-33-000. You can also raise a ticket at https://bit.ly/Askus and we will get back to you at the earliest.
Regards,
How to boot windows 8 and windows 10 system in safe mode. There is no safe mode option we are suffering this problem from yesterday and today also. I have formatted more than 10 system due to this problem.we are not expecting this type problem in future.
Hello,
Thank you for writing in. Please accept our apologies for the inconvenience that this issue might have caused. We would like to assure you that we have arrested the situation and taken it as a learning to positively avoid similar incidents in the future. We have shared your concern with our support team; they will connect with you soon.
Regards,
Dear,
Could u clarify how this type of big problem arise. i am computer services provider in agra(u.p.) supporting number of clients and they are using Gurdian Ant. since long time.
can imagine how we they suffer and how i manage them for one day. some clients do not want to use ur product any more as they are charted acct . some of them are taking legal advice too. what should be done ?
Hi Sanjay,
Thank you for writing in. Please accept our apologies for the inconvenience that this issue might have caused. It occurred due to an unforeseen circumstance. We would like to assure you that we have arrested the situation and taken it as a learning to avoid similar incidents in the future.
Regards,
I wasted so much time yesterday. I was going to format my system when I saw the message on NetSecure panel. Had I not seen that message, I would have formatted my system. It’s working fine now. Next time something like this happens, please inform us through email.
Thanks for the solution.
Hi,
Thank you for writing in. Please accept our apologies for the inconvenience that this issue might have caused. We have duly noted down your feedback and shared it with our team.
Regards,
Hi,
I had the second symptom of freeze. The computer initially freeze and could not even shut it down. Later when restarted it loaded the desktop but again freeze. I called the engineer and he suggested to reinstall OS. Now I am applying update after reinstalling quickheal.
My question is will it affect again, I expect the problem with the mentioned update is removed so that i get no problems ahead in updating?
Thank you.
Hi Vinayak,
Thank you for writing in. Please accept our apologies for the inconvenience that this issue might have caused. We would like to assure you that we have arrested the situation and taken it as a learning to avoid similar incidents in the future.
Regards,
Before this update i thought it was my computer, started experiencing the hanging that lead me to un-install particular programs that i had jst installed. Anyway much thanks for fixing this.
Hi Eric,
Thank you for writing in. Please accept our apologies for the inconvenience that this issue might have caused.
Regards,
thank you sir …
I wasted so much time yesterday. I have done format of system Next time something like this happens, please inform us through email.
Hi Aziz,
Thank you for writing in. Please accept our apologies for the inconvenience that this issue might have caused. We have noted your feedback and shared the same with our team. Also, we would like to assure you that we have arrested the situation and taken it as a learning to avoid similar incidents in the future.
Regards,
Hey,
I lost my contract which would affect my business.I have to suffer with loss. At least check twice before publishing.This is not the way you work.Extremely unhappy with your service and i am discontinue with your product.
Hi Marvin,
Thank you for writing in. Please accept our apologies for the inconvenience that this issue might have caused. We would like to assure you that we have arrested the situation and taken it as a learning to positively avoid similar incidents in the future.
Regards,
I installed the software today only (16/03/16). Do I need to download the ZP file before update? May I get affected by this bug? pls help me.
Hi Vaibhav,
Thanks for using Quick Heal. No, this bug should not affect you. However, we’d recommend you to take the last update.
Regards,
I cannot purchase quick heal in future ………….
Hi Gagan,
Thank you for writing in. Please accept our apologies for the inconvenience that this issue might have caused. We would like to assure you that this incident is a learning for us and it will help us avoid similar situations in the future.
Regards,
I am facing frequently the problem of hanging comp right from feb 2016 when I purchased & installed quick heal anti virus as per suggestion of comp dealer Before this last year I had net protector which worked decently whole year.
Hi Mahavir,
Thanks for writing in. Our support engineers would gladly help you with this issue. Please visit https://bit.ly/QHChat to chat with us online. You can also raise a ticket at https://bit.ly/Askus and we will get back to you at the earliest.
Regards,
my lapy is not showing such problems.should i do step as above mentioned
Hi Nik,
If you are using Quick Heal AntiVirus Pro (v16.00) or Guardian NetSecure (v16.00), please do take the latest update. This will prevent this issue from occurring.
Regards,
how the computer gets hang.
once it hangs it occurs the second,third……..
I want the solution of this hanging
Hi Vijay,
Thank you for writing in. Please accept our apologies for the inconvenience that this issue might have caused.
Our support engineers would gladly help you with this issue. Please visit https://bit.ly/QHChat to chat with us online. You can also raise a ticket at https://bit.ly/Askus and we will get back to you at the earliest.
Regards,
Thanks Brother
I am not satisfied with your utterly unprofessional response as well as approach. You should have sent mails to all users rather than just a push mail.
Why do we have to follow a procedure prescribed by you? The solution should have been incorporated in the next update i.e. 15th March.
Your response to all has been the same, there is no difference in your response to various messages irrespective of the contents of the messages. It is just a ‘copy-paste’ job.
When the system used to get frozen, we had to put the main power off and then restart to encounter the same problem again. Putting the main power umpteen times (instead of shutting the system off properly) put the whole system at a great risk. Hope nothing adverse has taken place to the system during so many cycles of the putting the main power off.
You should compensate all affected by offering an additional year of free subscription.
good thank you
hi
you r the people who protects us. and if we have such big mistec from ur side we r in big trouble . i restore 4 times my pc u know……….
Hi Sanjeev,
Thank you for writing in. Please accept our apologies for the inconvenience that this issue might have caused. We would like to assure you that we have arrested the situation and taken it as a learning to avoid similar incidents in the future.
Regards,
I have been using other antivirus’ before I bought Quick Heal Antivirus PRO in December,2015.
Since then the credit in my Modem vanishes after a few hours of loading instead of lasting for 30 days.
In view of the above, I bought a brand new GLO Modem thinking the old modem was faulty but found out again that the credit did vanish again.
Please advice on how I can remedy the situation before me.
Best Regards
Hi Goodwin,
Thanks for writing in. Our support engineers would gladly help you with this issue. Please visit https://bit.ly/QHChat to chat with us online. You can also raise a ticket at https://bit.ly/Askus and we will get back to you at the earliest.
Regards,
Hi,
I couldn’t overcome this problem yet. My system is unstable, restarts several times, some very important files are missing and moreover my entire D drive needs to be reformatted. If I format D drive(50 Gb data) I will loose my recent (entire 2015) files which I hadn’t copied to my external hard . Guide me to recover this drive without formatting. Otherwise I will uninstall Guardian which I am using since 2010 and will purchase Norton or MacAfee or Kasper.
I think you understand what does it mean to lose 50 GB data related to ones professional career.
Regards
Hasan
Hi Hasan,
Thank you for writing in. Please accept our apologies for the inconvenience that this issue might have caused. We would like to assure you that we have arrested the situation and taken it as a learning to avoid similar incidents in the future. We have forwarded your concern to our team; they will get in touch with you soon.
Regards,
What you guys have done is pretty bad. I was using this antivirus on 15 PCs. Errors happen but the way you guys have treated this issue is pretty BAD. No more business from me or anyone I know around me. Just learnt another lesson. You get what you pay for!!!
Hi
Thank you for writing in. Please accept our apologies for the inconvenience that this issue might have caused. We would like to assure you that this incident is a learning for us and it will help us avoid similar situations in the future.
Regards,
I lost two full days due to this. Your solution was not enough, because my laptop could not come anywhere near starting – the right and left click would not work. It took my hardware support people a whole day to fix it!
I am still fine with accepting the apology – and giving a chance for no such instances.
But what APPALS me is that every comment above has got a “Copy/pasted” response… which seems as good as automated!
Is there no personal touch anywhere about this??
Hi Vasumathi,
We understand where you are coming from and appreciate your kind consideration in this matter. We’d like to assure you that our responses are not automated. While we do agree that they look they have been put in the form of a template, in no way, they disregard our honest intention of being apologetic for the inconvenience our customers had to face.
Regards,
I have updated my Guardian Net Secure today 17th/mar/16.
NOW do I need to follow the steps mentioned above by you
OR
WILL the today’s latest update will resolve all the problems which occurred due to 14th/mar/16 update ?
Please respond as soon as possible.
Hi Rachit,
Thanks for writing in. You need not take any of the steps mentioned in the blog post, as you have received the necessary update. And be assured that the issue won’t occur again.
Regards,
system not working quick heal problams so pro
Hi Dharmendra,
Thanks for writing in. Our support engineers would gladly help you with this issue. Please visit https://bit.ly/QHChat to chat with us online. You can also raise a ticket at https://bit.ly/Askus and we will get back to you at the earliest.
Regards,
THANKS
Hi Parveen,
Thank you for writing in. Please accept our apologies for the inconvenience that this issue might have caused. We would like to assure you that this incident is a learning for us and it will help us avoid similar situations in the future.
Regards,
whenever such things happen due to quickheal updates , you should not only give in news part of anti-virus but also email and sms solutions to people using quickheal….
my laptop was also facing black screen problem due to 14march update , but since my sister’s laptop in which there is also quickheal installed , I saw news and got solution ..
BUT WHAT IF I WOULDN’T SAW ON SISTER’S LAPTOP I WOULD NOT HAVE GOT SOLUTION…
so please SMS & EMAIL IMMIDITEALY whenever such things happen to all quickheal users
Hi Ameya,
Thank you for writing in. Please accept our apologies for the inconvenience that this issue might have caused. We would like to assure you that this incident is a learning for us and it will help us avoid similar situations in the future.
Regards,
please explain clearly
Hi Mishty,
Thanks for writing in. Our support engineers would gladly help you with this. Please visit https://bit.ly/QHChat to chat with us online. You can also raise a ticket at https://bit.ly/Askus and we will get back to you at the earliest.
Regards,
Oh God…
Just because of your 1 mistake I have lost whole day work…
Plus full day in full pressure because of not working computer…
Also all lines of customer care is continuous busy, I had tried to solve it through phone call, but after waiting for long time I have disconnected for 3 times…
after no any solution I have format my system because of this continuous error…
Hi Jatin,
Thank you for writing in. Please accept our apologies for the inconvenience that this issue might have caused. We would like to assure you that this incident is a learning for us and it will help us avoid similar situations in the future.
Regards,
quickheal एंटीवायरस सॉफ्टवेयर को मैं उत्कृष्ट मानता था। लेकिन अब इस पर विश्वास नहीं किया जा सकता। मेरा लैपटॉप अचानक हैंग हो गया और गर्म होकर बंद हो गया। बाद में जब तकनीशियन को बुलाया गया तो सेफ मोड में लैपटॉप स्टार्ट किया और स्कैन करने पर 2 वायरस पाये गए. इतना सब कुछ हो गया quickhealpro. के होते हुए और कोई संदेश तक नहीं भेजा गया कंपनी की तरफ से। very bad .
Hi Jai,
Thank you for writing in. Please accept our apologies for the inconvenience that this issue might have caused. We would like to assure you that this incident is a learning for us and it will help us avoid similar situations in the future.
Regards,
I done with the above steps but still my lap gets the black screen & it make me alot dstbance to me tell me the solution for that
Hi Masood,
Thank you for writing in. Please accept our apologies for the inconvenience that this issue might have caused. We have forwarded your concern to our team; they will get in touch with you soon.
Regards,
My laptop with Windows 10 froze up and i was unable to even boot it. I had no option but to go to restore point and that made the system to reload Windows o/s which took a heel of a time. I was in a hurry to catch flight and landed into lot of tension. After Windows 10 reloaded, i had to once again go through the entire process of building up all the applications. Your one mistake has made so many to suffer. Please make sure you don’t repeat this since everyones time is precious and you never know who is in emergency. After the update of 15 March, it stabilized. I have also followed the steps you had advised even after the system is ok. Hope this will not repeat.
Hi Vemuri
Thank you for writing in. Please accept our apologies for the inconvenience that this issue might have caused. We would like to assure you that this incident is a learning for us and it will help us avoid similar situations in the future.
Regards,
sir i have installed GUARDIAN ANTIVIRUS on 17 march 2016 and an update was availabl,so i had made an update to it.Now after updation it is not working,there is written that SYSTEM IS NOT SECURE VIRUS PROTECTION IS TURNED OFF..CLICK RESOLVE NOW TO FIX THE PROBLEM.but when i click on RESOLVE NOW then no action takes place…so please help me sir to resolve my problem
Hi Shivam,
Thanks for writing in. Our support engineers would gladly help you with this issue. Please visit https://bit.ly/QHChat to chat with us online. You can also raise a ticket at https://bit.ly/Askus and we will get back to you at the earliest.
Regards,
Hi,
This problem occurred with me as well. Rajib you should have sent us a mail that would had been very convenient. I have a broken laptop screen which made it difficult to get in through safe mode and have wasted around 3 days. I thought there was some virus problem. Thank God some how had an earlier restore which saved me. Next time kindly see that you send a mail or sms atleast.
Thanks !!!
Hi Chandan,
Please accept our apologies for the inconvenience that this issue might have caused. It occurred due to an unforeseen circumstance. We would like to assure you that we have arrested the situation and taken it as a learning to avoid similar incidents in the future.
Regards,
no
Hi Mr Rajib,
Really had a tough time since last 3 days,couldn’t do any work on my computer at all. Umpteen number of switching off at the mains and turning it on has resulted in the computer not recognising the wireless keyboard and mouse now. Without knowing what was the problem, bought a new USB keyboard and mouse today. By chance happened to see the push notification and have carried out your advice just now. Hope I don’t encounter anymore problems.The least you could have done was to send email notifications, it would have saved lot of problems and resources. I am in two minds now whether to continue with Quick Heal or not, but unfortunately I have paid for 3 years subscription in advance!!
Hello Sir,
Please accept our sincere apologies for the inconvenience that this issue might have caused. It occurred due to an unforeseen circumstance. We would like to assure you that we have arrested the situation and taken it as a learning to avoid similar incidents in the future. Also, we have shared your feedback with our team.
Regards,
Respected Quick Heal Team
You are very late to provide the alert and solution .I have already wasted my rupees on this issue despite of latest update .so kindly avoid such inconvenience in future.
Hi Nikhil,
Prashant,
Thank you for writing in. Please accept our apologies for the inconvenience that this issue might have caused. We would like to assure you that this incident is a learning for us and it will help us avoid similar situations in the future.
Regards,
Thanks for the update. I too had too refresh my PC because of this issue and lost all the appps that was using. have to install them all 🙁
Hi Rustam,
Thank you for writing in. Please accept our apologies for the inconvenience that this issue might have caused. We would like to assure you that this incident is a learning for us and it will help us avoid similar situations in the future.
Regards,
Hi Tech Team of Quickheal
It’s very serious issues,I surprised that big Company like QH can do such silly mistakes. Without tasting on different environment how come you guys simply updates . I have more then 40 complaints from differnt customers and not able to resolve…
Hope it will not happen again or else i have to transfer my customers to othe AV.
Thanks
Hi Amit,
Thank you for writing in. Please accept our apologies for the inconvenience that this issue might have caused. We would like to assure you that this incident is a learning for us and it will help us avoid similar situations in the future.
Regards,
LEAVE MY ANTIVIRUS AGAIN AND AGAIN
Hi Abhay,
Thanks for writing in. Our support engineers would gladly help you with this issue. Please visit https://bit.ly/QHChat to chat with us online. You can also raise a ticket at https://bit.ly/Askus and we will get back to you at the earliest.
Regards,
Hi Rajeev,purchased quick heal antivirus pro from Snapdeal(order no 12367520310).Yesterday while installing using CD,the CD didn’t executed.So your call centre team suggested me to install using website set up.I did this,but after 1st reboot,the cursor got freezed,and I was unable to log into windows,as keypad and thumbpad got hanged.Then I used a USB keyboard and logged into safe mode,and did a system restore to 9.3.16.The quick heal automatically uninstalled,then freezing problem resolved.Then I read your blog,and followed the procedure to install DisableARW.REG after fresh installation.Throughout the midnight I did this tidious job.Again system got hanged.Then today morning i contacted your remote assistance technical team.They also failed to resolve my issue.They suggested to install drivers.That I did too,even after that same problem occurred.
This is not an anti virus,its acting like a virus.Also the CD provided is not working.I am going to lodge a refund from Snapdeal.Please help in getting the refund.Otherwise I will take Quickheal and snapdeal to consumer court.
Hi Biswarup,
We are regretful to learn about this unpleasant experience. We have escalated the issue to the team concerned; they will connect with you soon to help you out.
Regards,
hey dear, my computer freezes completely after quick update, or after a quick scan.. i reinstalled quick heal but no use.. i m thinking to format my pc now.. but b4 that any solution would be really appreciable so that i may get saved from reformatting my pc..pl help..
Hi,
Thanks for writing in. Our support engineers would gladly help you with this issue. Please visit https://bit.ly/QHChat to chat with us online. You can also raise a ticket at https://bit.ly/Askus and we will get back to you at the earliest.
Regards,
dEAR sIR i JUST SPOKE TO YOUR TELEPHONIC SUPPORT AND i AM HAVING DIFFICULTY IN finding the help option on your home page. I have renewed my anti virus on !0th feb THey are asking me to to renew again . My auto matic updates is no happenning . Kindly guide me as to how do I find my help menu.
Hi Chandrakant, Thanks for writing in. Our support engineers would gladly help you with this issue. Please visit https://bit.ly/QHChat to chat with us online. You can also raise a ticket at https://bit.ly/Askus and we will get back to you at the earliest.
Regards,
Hi Rajib, I faced same problem in my pc but i am using quick heal total security. Here some of my friends are still using windows xp with p4 or Dual Core processor system. So can you guide me how to solve that problem. They told me if they use another antivirus in their systems then all are working good and they are not faced an problems. Please replay me on my mail id.
Hi Chirag,
Thanks for writing in. Our support engineers would gladly help you with this issue. Please visit https://bit.ly/QHChat to chat with us online. You can also raise a ticket at https://bit.ly/Askus and we will get back to you at the earliest.
Regards,
Undertook steps as in the blog but unable to even restart system after that. Shut and restart is also not going ahead. Please advise ASAP.
Hi Shraddha,
May we request you to contact our technical support team. They will help you resolve this issue as soon as possible. You can reach them here – https://www.quickheal.co.in/submitticket.
Regards.
when i install “Disable ARW.ZIP” File then my quick heal antivirus pro notified that this Zip file is a “Adware virus”. please slove the issue . Because it is harmfull for quick heal customer.
Hi DIP, Thanks for writing in. Our support engineers would gladly help you with this issue. Please visit https://bit.ly/QHChat to chat with us online. You can also raise a ticket at https://bit.ly/Askus and we will get back to you at the earliest.
Regards,
i have paid quick heal complete security pack, i tried to boot time scan my Windows 10 PC with it, and this turn out to be a nightmare for me. The Boot time scan starts with Restart of PC.. and it goes on and on, 10 hours gone but it doesn’t get completed. I press Escape,’ turn off button’ everything but all in vain. Atlast when battery got discharged after 12 hours my system get shutdowned ,and when i started it again, its working normal.. may i know why my sys got freezes/hanged during the scan.
Hi Nidhi,
Thanks for writing in. Our support engineers would gladly help you with this issue. Please visit https://bit.ly/QHChat to chat with us online. You can also raise a ticket at https://bit.ly/Askus and we will get back to you at the earliest.
Regards,
laptop hangs i was going to buy full version but after such incidence i m not..i was using qk total security2016 trial version but now it freezes my laptop.dont know what to do bcoz u r solution is not working
Hi Vipul,
Thanks for writing in. Our support engineers would gladly help you with this issue. Please visit https://bit.ly/QHChat to chat with us online. You can also raise a ticket at https://bit.ly/Askus and we will get back to you at the earliest.
Regards,
Hi Rajib,
My computer is running good, there is no issue in boot , but whenever the quick heel is updated automatically it freezes for about 5 minutes until it show me the notification as “Quick Heel is Updated” . Once the message is shown its again start working.
Hi Deepak,
Thanks for writing in. Our support engineers would gladly help you with this issue. Please visit https://bit.ly/QHChat to chat with us online. You can also raise a ticket at https://bit.ly/Askus and we will get back to you at the earliest.
Regards,
Hello, sir I have the same problem,,but for me, My laptop freezes at the point when I have to give the password.The mouse is not working as well as the touch pad. I am unable to type my password to open the laptop.What should I do now? Please help me. Thank you very much.Hoping a quick and positive reply.
Hi Samyajit,
Thanks for writing in. Our support engineers would gladly help you with this issue. Please visit https://bit.ly/QHChat to chat with us online. You can also raise a ticket at https://bit.ly/Askus and we will get back to you at the earliest.
Regards,
Hi I’ve installed Quick Heal Total Security yesterday after upgrading for Windows 10. But now all the files which were in my desktop vanished and a pop up message is showing ‘Location is not available’ it might have been moved or delegated. What should I do? Please help.
Hi Soyala,
Thank you for writing in. Our support engineers would gladly help you with this issue. Please visit https://bit.ly/QHChat to chat with us online. You can also raise a ticket at https://bit.ly/Askus and we will get back to you at the earliest.
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My Computer recently from last 1 month it started freezing randomly. I have restart the computer. And when ever i am doing the quick heal update when it is applying the update it hangs for 2 to 3 mins it is now allowing me to do any job.
Hi Mohammed,
Thank you for writing in. Our support engineers would gladly help you with this issue. Please visit https://bit.ly/QHChat to chat with us online. You can also raise a ticket at https://bit.ly/Askus and we will get back to you at the earliest.
Regards,
My pc experiencing the same issue past 2-3 months, but product I am using is ‘Total Security 2014’. The above solution applicable to another product as you said, but can I get any help here for my pc
Hi Rupesh,
Our support engineers would gladly help you with this issue. Please visit https://bit.ly/QHChat to chat with us online. You can also raise a ticket at https://bit.ly/Askus and we will get back to you at the earliest.
Regards,
Hp ac034tx windows 10 quick heal total protection. The computer is freezig at all times. Pls fix . I m stuck with my work. Tried this method in safe mode . I cant do this in normal mode cuz freezing. Pls help anybody. I purchased it 2 3 days ago.
Hi Abhinav,
One of our support team engineers would get in touch with you to help you out. Please accept our apologies for the inconvenience that this issue has caused.
Regards,
Thanks for ur guidence.
I am prakash ,using guardian net secure (quick heal) from last 10days ago.Computer freezes while booting and a blue screen appears. when updating above antivirus.updating is off mode there is no problem.how to solve this problem sir?
Hi,
Thank you for writing in. Our support engineers would gladly help you with this issue. Please visit https://bit.ly/QHChat to chat with us online. You can also raise a ticket at https://bit.ly/Askus and we will get back to you at the earliest.
Regards,
Team Quick Heal
Dear Sir/Madam,
I Installed QHTS AV In 1 PC 1 Year From Yeasterday
I Have Use Windows 7 O.S.
After Installed AV PS/2 Keyboard Not Working And Ethernet Connection Not Available Please Help Me!
Hi Sheikh,
Thank you for writing in. Our support engineers would gladly help you with this issue. Please visit https://bit.ly/QHChat to chat with us online. You can also raise a ticket at https://bit.ly/Askus and we will get back to you at the earliest.
Regards,
Does it apply to WinXP SP3. I also face the same problems of system freeze after clicking any icon.
Quick heal total security’s virus protection option is not working. I cant turn it on. What should I do. My system is containing various malwares.
Hi Gayatri,
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Regards,
i have also a issue that my quick heal is telling me to restart my pc for defragmentation but i have restarted my pc more than 3 time still its saying your pc requires restart for defragmentation of hard disk. give give me the solution what to do?
Hi Kirat,
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Regards,
respected sir
my problem is when i run boot time scan it stuck in c:\document and setting\drrn\application data\DRPSU\program\.
i m using guardian netsecure product version 16.00(9.0.4.6), virus data base 10th sep 2016
in xp sp3 512mb ram 32 bit, intel centrino duo 1.73GHz
Hi Raijit,
Thank you for writing in. Our support engineers would gladly help you with this issue. Please visit https://bit.ly/QHChat to chat with us online. You can also raise a ticket at https://bit.ly/Askus and we will get back to you at the earliest.
Regards,
I TRIED DOING THIS BUT MY PC SHOWS ËRROR REGISTRY CANNOT BE EDIT
Hi Priti,
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how can i resolve the error in Quick Heal Antivirus.
the problem is virus protection will be loaded when you start your system next time…\
i told i have restart my system so many times
Hi Arjun,
Thank you for writing in. Our support engineers would gladly help you with this issue. Please visit https://bit.ly/QHChat to chat with us online. You can also raise a ticket at https://bit.ly/Askus and we will get back to you at the earliest.
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hi sir i’ve installed quick heal antivirus total security .actually speakers are not working well in my laptop from starting after installing QH speakers are working fine now thanks for that ,,,,, sir actually i have a issue sleep mode is not working i mean its working but when i pressed power button then hp logo appears and whole process is done like switching on/off… this is the problem i am facing coz before sir when i press button it always shows the lock screen window sir please it’s a humblr request solve this issue
Hi Abhinav,
Thank you for writing in. Our support engineers would gladly help you with these issues. Please call us on our toll-free no. 1800-121-7377 or visit https://bit.ly/QHChat to chat with us online. You can also raise a ticket at https://bit.ly/Askus and we will get back to you at the earliest.
Regards,
Team Quick Heal
Dear sir
I have purchased quick heal pro but while I update it and applying the updated, it stop and gave a messesge not responding . what is wrong with my quick heal pro?
Hi Anand,
Thank you for writing in. Our support engineers would gladly help you with this issue. Please call us on our toll-free no. 1800-121-7377 or visit https://bit.ly/QHChat to chat with us online. You can also raise a ticket at https://bit.ly/Askus and we will get back to you at the earliest.
Regards,
My problem is not solved yet bcz m nt able to open my pendrive as my cursor is freezed n it is nt working
Hi Monica,
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Regards,
Team Quick Heal
i installed qhis in win 10 32 bit… installation is successfull but after installation i start run the qh he shows your system is at risk….. what i do and i update my system but logo not chnage in green color…. what i do
Hi Abhishek,
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DEAR SIR,
I am also facing a problem since morning about 10 am,,when i update my guardian net secure it shows” unable to complete the download process due to internet connection disconnected by remote side .please check your internet connection and run Quick update to update your guardian .(Error ID: 1004.)”
sir , please provide me solution
Hi Raj,
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I have just installed ‘Quick heal antivirus pro 2016’ and while applying updates it freezes in the end…i restarted my laptop and tried to update the virus defination again but it hangs in the end while applying the updates….plz help
Hi Shrikant,
Thank you for writing in. Our support engineers would gladly help you with this issue. Please call us on our toll-free no. 1800-121-7377 or visit https://bit.ly/QHChat to chat with us online. You can also raise a ticket at https://bit.ly/Askus and we will get back to you at the earliest.
Regards,
Team Quick Heal
I RENEW MY VIRUS PROTECTION. BUT SHOWN YOUR SYSTEM IS NOT SECURE AND YOUR YOUR VIRUS PROTECTION IS OF RESOLVE NOW.
Hi Sanjay,
Thanks for writing in. Please call us on our toll-free no. 1800-121-7377 or visit https://bit.ly/QHChat to chat with us online. You can also raise a ticket at https://bit.ly/Askus and we will get back to you at the earliest.
Regards,
Actually….. After installing and registering my quick heal in PC,when I adjust the date and time settings of my PC and after that when I used quick heal it promt a message, it says tha quick heal is expired.what should I do?
Hi Shreyash,
Please call us on our toll-free no. 1800-121-7377 or visit https://bit.ly/QHChat to chat with us online. You can also raise a ticket at https://bit.ly/Askus and we will get back to you at the earliest.
Regards,
I also wasted a day or two and was blaming hardware. After disabling Quick Heal, computer stopped hanging. I don’t think I will use Quick Heal unless they fix the problem at their end.
Hi Vkkondawar,
Thank you for writing in. Our support engineers would gladly help you with this issue. Please call us on our toll-free no. 1800-121-7377 or visit https://bit.ly/QHChat to chat with us online. You can also raise a ticket at https://bit.ly/Askus and we will get back to you at the earliest.
Regards,
Quick Heal was working fine on my PC with Windows XP for last over two years. When i shifted to windows 7 computer (with properly permissions), computer hangs and works only on disabling Quick Heal. I am not getting any support. What should I do. Can you suggest another Antivirus?
Hi Vivek,
Thank you for writing in. Our support engineers would gladly help you with this issue. Please call us on our toll-free no. 1800-121-7377 or visit https://bit.ly/QHChat to chat with us online. You can also raise a ticket at https://bit.ly/Askus and we will get back to you at the earliest.
Regards,
sir I installed quickheal then to use it I had to restart bit after restart my laptop stuck on logging screen I can’t move my cursor and I can’t type my password and Ctrl+alt+dlt is not working keyboard is working in bios but not in logging screen plzzz help !!
Hi Naman,
Thank you for writing in. Our support engineers would gladly help you with this issue. Please call us on our toll-free no. 1800-121-7377 or visit https://bit.ly/QHChat to chat with us online. You can also raise a ticket at https://bit.ly/Askus and we will get back to you at the earliest.
Regards,
I have uninstalled quick heal trial pack but after that my keyboard and touchpad stopped working
Hi Yogesh,
Thank you for writing in. Our support engineers would gladly help you with this issue. Please visit https://bit.ly/QHChat to chat with us online. You can also raise a ticket at https://bit.ly/Askus and we will get back to you at the earliest.
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Hello,
I tried these steps but still my laptop freezes when I boot my computer.
Hi Sushmita,
Thank you for writing in. Our support engineers would gladly help you with this issue. Please call us on our toll-free no. 1800-121-7377 or visit https://bit.ly/QHChat to chat with us online. You can also raise a ticket at https://bit.ly/Askus and we will get back to you at the earliest.
Regards,
Team Quick Heal
If I use lapy to take online test,is necessary to update antivirus?
Hi Prachi Singh,
It is recommended to keep your antivirus always updated because sometimes even a trusted website can get your computer infected.
Regards,
hlw sir
i face problem in my quick heal total security version 17.0 the prob. is i cannot enable my virus protection if i do so it says with a message that “virus protection is not installed or not running contact your vendor “.
please help me to get rid of this problem ,
please help how to solve this ,
how i can run the virus protection service or how can i install it or what can i do to solve this …………..???????
Hi Shivam,
Thank you for writing in. Our support engineers would gladly help you with this issue. Please call us on our toll-free no. 1800-121-7377 or visit https://bit.ly/QHChat to chat with us online. You can also raise a ticket at https://bit.ly/Askus and we will get back to you at the earliest.
Regards,
sir, i was doing boot time scan with guardian netsecure on windows 10. the scanning was takingg too much time… for stop scanning i pressed ‘esc’ but scanning was not stopping… so, i forcely shut down the pc … now i Switch on the pc the pc goes freezing and hanging… PLEASE HELP,, PLEASE PLEASE PLEASE
Hi Navneet,
Thank you for writing in. Our support engineers would gladly help you with this issue. Please call us on our toll-free no. 1800-121-7377 or visit https://bit.ly/QHChat to chat with us online. You can also raise a ticket at https://bit.ly/Askus and we will get back to you at the earliest.
Regards,
I installed quick heal. System got hanged and I logged of to reboot the system. Now unable to type my password in both normal and safe mode. Assist me to login to the system
Hi Jithu,
Please call on 1800 121 7377 (toll-free).
I choose boot time scan option in my quick heal and when it start doing that after some time some it stops scaning and freezes when scaning something in c drive .. it simply freezes I have to put out battery of my laptop to restart the computer and the boot time is increased upto 3 minutes….help me immedietly please sir
Hello Sir!
I am having a problem with my Quick Heal Boot Time Scan, it always scan during my booting and it won let me use Windows 7 as normal. It will always pop up and do it’s thing even if you cancel it a thousand times! I even let it finish it’s scanning so i might can use my Windows normally but even after 3 hours it wont complete, additionally it is also deleting important files which i’m sure that don’t contain viruses, sadly i cant even access Safe Mode anyway. Can you help me with what’s going on and can you suggest a way to fix this error?
Thanks