Compatibility issues with Mac OS X Yosemite Upgrade
Apple recently released Mac OS X Yosemite (version 10.10) for the general public on October 16th, 2014. This version contains several upgrades pertaining to the visual design and UI of the OS, continuity with other Apple devices and other privacy enhancing features.
We would like to inform users of Quick Heal Total Security for Mac that we have discovered compatibility issues with this OS upgrade. Due to this, your version of Total Security for Mac may not work as it is supposed to.
Users of Total Security for Mac may face these issues in the following two scenarios:
SCENARIO 1:
If you have been using a prior version of Mac OS X and have installed Quick Heal Total Security for Mac, you will face compatibility issues when you upgrade your Mac OS X to Yosemite (version 10.10).
SCENARIO 2:
If you have recently purchased a new Mac with Yosemite preinstalled, you will face compatibility issues when you install Quick Heal Total Security for Mac.
Solution for the aforementioned scenarios:
In order to resolve these compatibility issues on Mac OS X 10.10 (Yosemite), we recommend that you follow these steps:
- Download the updated version of Quick Heal Total Security for Mac from here.
- Uninstall the current version of Quick Heal Total Security for Mac from your machine.
- Install the latest setup as downloaded from the link above.
In case of any queries, please contact the Quick Heal support team.
12 Comments
Too little, too late!
I am a die-hard Quick Heal fan since 1999. However, I have to say, am deeply disappointed with this update.
1. The update is too late. OS X 10.10 Yosemite was released on October 17, 2014. Your blog update is on October 21 2014. That’s 4 days too late!
2. After downloading 425 MB of a download, the Signatures are of September 18, 2014. That’s too little. Why? We end up downloading over a month of Virus Signature updates.
I hope this feedback reaches the right people, and is taken in the right sense. You CAN NOT afford to be an ALSO company, especially for the price at which Total Security – Mac is sold.
Am deeply disappointed!
Hi,
We are deeply apologetic for the inconvenience caused and hope that we can serve you better in the future.
You can rest assured that we have passed the feedback on to the concerned team and we assure you that such an oversight would not occur again. Thank you for your feedback and for being a loyal customer of ours. We hope that this will not discourage you from using our products going forward.
Best Regards.
Dear Mr. Rahul Thadani,
I plan to buy a new laptop in a few days time. However, I have already renewed my quick heal anti virus online for the next 3 years. How can I continue to use the same renewal on my new laptop? Or do I have to renew it again on my new laptop?
Regards,
Ms. Yamini
Hi Ms. Yamini,
Once you have started working on your new laptop, you simply need to visit this link – https://www.quickheal.co.in/quick-heal-product-installer. Over here you just need to enter your Product Key and you can download and install your renewed Quick Heal product. You will not need to renew your product again as it is affiliated with the Product Key that you own. However, do remember to uninstall your Quick Heal from your old laptop before you do this.
Regards.
Is the updated version of Quick Heal for Mac free for current users of QH.
My QH is valid till Aug 2015 !
Hi Maninder,
If you have purchased Total Security for Mac then you do not need to purchase it again. You just need to uninstall the old version and install the new version. You will need your Product Key for this.
Regards.
i have faced problem after upgrading to Yosemite, my mac take very long time to lunch after sleeping.
i have boot camp with win8 on mac also.
please any solution?
Hi Yasser,
This might be a problem of compatibility between the hardware and the software. Apple will roll out updates and patches for Yosemite from time to time. So we suggest you install these updates as and when they get available. These updates are meant to solve issues like yours and enhance compatibility for Mac users.
Regards.
Mr. Rahul Thadani,
I downloaded my quick heal for mac yesterday and today it is showing protection is out of date virus database not updated since 3 days how is this possible i have bought it yesterday only n how can i resolve this problem cause my software is totally up to date
Hi Nilay,
You need to simply update the virus database. This can be done from the product dashboard itself. Since it is a new product it will have to be updated once to come to terms with the day since it went live.
Regards.
Quick Heal Total Security for Mac is not starting up in OS X 10.11 (El Capitan). It is successfully installed but when I try to open it, it simply crashes.
When I upgraded from Yosemite to El Capitan it was working, but I did a clean install on my machine after which I installed Quick Heal, it installed successfully but while starting up the above problem is showing up.
Hi Syam,
Thanks for writing in. Our support team can help you with this:
1. Kindly submit your query at https://bit.ly/Askus
2. You can also contact them at 0-927-22-33-000
3. Alternatively, you can chat with our engineers by visiting https://bit.ly/QHSupport
Regards,