Sanjay Katkar

How to recover your money if your bank account is hacked or your card details are stolen

Sanjay Katkar Sep 10, 2013     128
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In this blog I will be focusing on the ways to strengthen the possibility of recovering your money in situations where your bank account is hacked or your credit card or debit card details have been stolen and misused. I will not be talking about how to prevent a bank account from getting hacked because we have discussed it at length in various posts. First of all let me tell you that the bitter truth is that most of the victims do not get their money back. But there is prevention and there are ways for a cure. So instead of crying over the spilled milk one needs to find ways to recover or salvage. After going through several case studies I thought of putting these steps together so that a victim knows what should be his/her immediate action when someone steals money from the bank account. In this post I will be referring to only those financial frauds that are done online. I will not be talking about frauds resulting because of physical loss of credit/debit card or ATM cash withdrawals.

If a bank account is hacked and the hacker/cybercriminal starts making online purchases using the stolen card information, bank account user name, password and/or PIN most of the victims expect the banks to repay. The banks however, refuse to help the victim on the grounds that the transaction was done with the actual card and the exact password and PIN was entered. So no matter how hard you try to convince them, it just amounts to a lot of frustration. One should understand the basics here, the bank is right at its place when it is refusing to pay. Since the money is already gone from the account to the merchant as legitimate credentials were given, if the bank agrees to refund it will have to bear the losses. Bank will always try to put the blame for card fraud on you. Usually they will redirect the victim to go to police for further help.

From my opinion police will also not be able to help you much in this case as often such financial frauds happen far away in a different country. It is quite difficult to track down the person or group that has scammed you without the help of law authorities in several different countries that transaction might have routed through. In most of the case studies of such financial fraud that I have seen, the victim often wastes lot of time in going to bank and police back and forth.

When your bank account gets hacked and money gets transferred online one should follow the steps given below to avoid further losses:

  1. Contact your bank and first block your bank credit/debit card.
  2. If the bank account is hacked immediately after you have done some online transaction from some PC, then first scan and clean your PC with latest anti-virus scanner. This is to get rid of any rootkit or key logger that may have been installed on the PC and which would have compromised your login details and sent it to the hacker.
  3. Reset your login password, pin, security questions answers.
  4. Verify your contact details like address, phone number are not changed by the hacker.
  5. Report the scam to right authority in the bank.
  6. Report a fraud to local police station.

What to do to recover lost money from hacked account:
In case of online transactions we have a fair chance of recovering/blocking the transaction if we act within 24 hours from the date and time of the fraudulent transaction. Most of the victims miss out on these important steps and hence are unable to recover any of the money they have lost. When a hacker/cybercriminal hacks the bank account and has access to user’s login name, password and PIN they start making online purchase and money transfers immediately. They try to get the maximum amount out before user blocks the credit/debit card or changes the bank login details. So what one should do along with the above given steps is to observe the fraudulent transaction details carefully. For every transaction the bank provides very limited but important information of the date, time and the merchant id/string on which the transaction was performed. For example in one of the cases that I studied and was able to successfully recover the money for the victim, the fraudulent transaction reported by his bank was as follows:

SC3245244     22/08/2013      VIN/GYMBOREE.CO/2433423432323233/o      DR      3894.64

The SC3.. indicates the transaction ID followed by transaction date, then the Merchant ID clubbed with some unique string for transaction. This is followed by type of transaction DR indicating as debit and the amount. The key is to reach out to the fraud handling department/authority of the Merchant in 24 hours giving details of transaction that was fraudulent. No merchant would like to do business with a stolen card. They will readily block the transaction and revert the amount. This will ensure that you get the money back in your account. However, this is possible only if the merchant has not delivered the goods or process the transaction completely. This usually takes more than 24 hours. In the case mentioned above, when I searched the Internet for Gymboree I was able to locate the merchant website. I asked the victim to contact the merchant. When the victim contacted the merchant through their website and gave details of the transaction it was confirmed by them that the transaction had taken place. The victim then convinced them that the transaction was fraudulent. They asked for the card details and when they were convinced they promptly blocked the transaction and reverted the amount which reflected in victim’s bank account in a couple of days.

Every victim may not be lucky as in this case but one can always try to reach out to the merchant through whatever possible way and give them the real picture. The chances of you getting your money back then become stronger. In some cases like money transfer to individual through PayPal or some other benefits it is bit difficult to get back the money. But if the cybercriminal does online purchase of some items/services then there are high changes of blocking the transaction and getting the money back.

To recover money lost in 419 scams
In case of scams like 419, where the victim himself transfers the money to the cybercriminal, the money can be recovered if he/she acts fast. For example if you transfer money to the scammer by say Western Union or MoneyGram and you realize that it was scam in less than 24 hours you have very good chance to get your money back. You just have to reach out to the right person from help desk of the money transferring merchant and in this case Western Union or MoneyGram.

Your feedback
If you ever have faced such situation and have something to share, please do share your experience. This will add to the knowledge of all our readers and make them alert.

(For security news, tips, suggestions, ideas you can follow Sanjay on Twitter @sanjaykatkar)

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128 Comments + Add Comment
  • Thank you sir for this info, really this info is very help full.

    Regards
    Hrushi Sonar.

    • Really helpful..thank u sir..:)

  • thankyou sir for this info, Really this is very helpful;

    with Regard
    Sumanto

  • really really helpful . thank you so much.Now am am a bit aware and know how to handle these situation

  • this information will be read by hacker and he/she will stop shopping online and usually they do not buy online they withdraw the cash from ATM.because they know these things..as they are hacker,they are more intelligent than us.and sorry to say sir but this trick does not work in INDIA,because of corruption.In India,merchant does not help,instead police first ask for their commission.And steps you have noted above,we usually follow all those steps.but banks rule are like they can not block Card within 24 hours.they says it will require 48 hours to block the card.and secondly we can not reach them and police within 24 hours as their working timings are limited.So boss all above is not going to work in 24 hours.Not at all possible because of banks policies.

    • Sanjay Katkar

      Dear Ajay,
      I can understand your reaction. The truth is we were able to recover money in two of such cases. In case of identity theft there are two types of frauds One which the hacker/cyber criminal will try to use the stolen information for cash withdrawal and the other where the hacker just has intercepted your card details while doing online transaction (through compromised website or a infected computer). In the other case the hacker is somewhere else and most probably can be in some other country. They try to use the card for online transactions through some online selling portals (like amazon, jabong.. etc). It is possible to recover the money spend on such online transactions by contacting these online shops and convincing about the fraudulent transaction.

  • Very usefull
    THanks

  • Thanks sir.

    This information will be helpful.

    My orkut account have been hacked and disable by Google. Can i recover again.?

    • Sanjay Katkar

      You should contact orkut helpdesk to recover your account.

  • Very Good information. I think this should surely help the victims in future. One of my friend recently had such experience of money hacking from his bank account, but he could not do anything other than informing bank and reporting to police. But the Police officials here were very much adamant to launch and FIR. This is a long story, and till today as it has been 3 months but he has not got his money back.
    Anyways, thank you very much for the information.

  • Thanks a lot for such kind of useful information.Pl keep it on for the sake of God n Goodness of mankind.

    once again
    with thanks
    rsbhagor

  • Thanks a lot for such kind of useful information.Pl keep it on for the sake of God n Goodness of mankind.
    once again
    with thanks
    rsbhagor

  • It is very good thing you have published for the people,Personally I will obey your valuable advice.

    Warm regards

    DLB

  • Last year I have purchased a cake for my wife (who was in USA that time) from mumbai. I did the online transaction through credit card. The transaction was successful. But during transaction they have not asked for otp or any password. After 2 days, I had received a msg on my mobile regarding transaction of 200 $ through my credit card for a vendor (supplying valves) located in third country. I have contacted the credit card company and asked to immediately block the card. I have explained them about hacking my card. They told me that if the valve supplier claimed for the payment, then only we can take the action but help less at that moment. Fortunately that valve supplier didn’t ask for payment.

  • Thanks for this valueable information.

  • I faced a similar incident last year. My credit card was fraudulently used for an online purchase worth 380 Euros (Rs 27000). I reported the matter to the bank immediately and the transaction was blocked. As the used currency was different and also due to full support from my bank i was able to recover the full amount

    regards
    Aju Chacko

  • My friend was having two Debit cards and he used only ICICI card when to withdraw money from ATM. He was having SBI card also and un-lucky part was both cards were having same pin.

    Within a span of few seconds his SBI saving a/c was debited nine times and he lost Rs.90000/- where SBI is not willing to give CCTV footage and they are showing only some part of footage to him.

    Can this be term as fraud? If so how to tackle? Police are not taking complaint SBI telling you took the money.

    • ATM used was SBI ATM only all the time as it was near to his house.

      • dear friend,
        what u said is a not correct.as per SBI rule a card holder can withdraw money from his account through atm is only up to Rs 40000 per Day(24 hour).No SBI account holder can with draw more than this amount in a day at any cost.

  • It happned with me during November, 2011. I got calls 2-3 times, asking details and told me, “we are just checking your details”, as they informed my details, available with them. I suspected, while they were asking about some confidentials details, which bank never ask, so I refused, but they threatned me to block my account, I didnt give any details. After 2 days i got an SMS about some failed transaction attempts, I called customer care, they told me it was done by them, just to check my security features, next day again I got failed transaction SMS. But after some minutes I got transction message amount of Rs. 2000. I called customer care and informed, and request them to block the same, as my limit was Rs.100000. They informed 3 transactions were carried out within few minutes, before blocking the card, result, I have to pay Rs. 6000, which I never used. Bank informed me, it was done from Pakisatn. Next day it happened with my Saving Account, with same bank, around 20 transactions were made within 40 minutes, while I rushed to bank, while transactions were on, Chennai, Mumbai, Benglore was also contacted by Delhi Branch, but they failed to stop the same. My Card was lying at managers table, but both were helpless. Its cost me Rs. 21000, untill it was blocked, otherwise cost may be higher, as it has amount in Lakhs, including FD’s.
    I lodged complaints with local police station, at cyber cell, at bank, but still I lost the amount, bank never helped me, its a terrible experience, both accounts were with HDFC Bank.
    I had all evidences, before happeinings, during happenings, telephone call voice recording, SMS’s, but all were failed. Its my story sir, you are right, but I got terrible experience in 2011.

  • Very nice information………..thanks to quickheal and double thanks to you.

  • Yes…it happend for me too but in another way, after a long way of not using of my cart(almost 6 month)i discerned the my cart number is invalid & some one with another carte had to empty my account!!!!!!!!!!!!!!I’m not yet understand how the person was able to get my bank a new card with new number…The bank has denied all of these events too!!!!!!!!!?I really do not know what should I do…If every one can help please contact with jalilian515@gmail.com farewell

    • Sanjay Katkar

      Sorry to know about your loss. As mentioned in the blog if the fraudulent transaction is taken place online and has taken place recently (less than 24 hours) the transactions can be reverted by contacting the merchant to whom the payment was done. In other cases you will have to take help of local police.

  • Dear All,

    It was also happened with one of my friend in Chandigarh. He was in New Delhi for his official meeting. suddenly he received a message from his bank that he has made transaction of Rs. 20000/- on his credit card. after few minutes he received one more message from the bank that again one more transaction has made.
    He immediately called his bank and blocked the card. Then he came to Chandigarh and visited his bank. He has to do lots of formalities to prove that he has not made these transactions and he cant pay amount of Rs. 40,000/-. After 10 to 15 days it was realized that his card details has been stolen from one of the petrol pump in Chandigarh where he use to feel petrol in his car regularly. then the bank launched the complaint against this incident and the amount was not recovered from my friend. Here my friend was lucky that bank has supported and not taken any amount from him. but be aware about these kinds of frauds.

    Here I just like to suggest you that whenever you do any transaction on your Debit or Credit card be present still your transaction completes.
    because we don’t know who is going to stole your card details.

    have happy transactions on your cards.

    • Rajib Singha

      Hello Sushant,

      Thank you for sharing your experience, and advice with our readers.

      Regards,

    • Thank you so much Mr. Sushant for this information and you r advice.

      Regards,
      Hrushi Sonar

  • Sir,
    Your information & suggestion is very useful for general people also me.

  • 1. I hold a cr cd issued by HDFC bank.The bank always send an SMS on transactions being done . There is a debit of apprx 100US$ for an alleged transaction but no SMS was sent to me . Now the bank promised to make an enquiry and after sometime claimed that the transaction has been genuinely done . The bank claims that it has some proof. How to challenge the incorrect debit and how to prove the wrong debit ?

    2. On an earlier occasion also – a cash withdrawal by HDFC cr card of Rs.10000 from ATM of other bank was challenged as the money did not come out of the ATM. Yet the banker HDFC after making his own enquiry said that cash was withdrawn . How to prove that money actually did not come out of ATM ?

    • Sanjay Katkar

      To answer your queries one need to have a look at the transaction details as shown in your bank statement. For your query on how to prove is that this has to be banks duty to prove that the transaction is done by you when you are rejecting it. You need to file police complaint against bank claiming that you have not done the transaction. But for all this time factor is very important.

  • Date Merchant Name Transaction Amt (In INR) Transaction Amt Status
    7/30/2013 4:43:19 AM MBI-Probiller.com/HD 123.51 2.00 (In USD) APPROVED
    7/30/2013 4:44:18 AM PAYPAL *57SUPERETTE 23517.14 23517.14
    APPROVED
    7/30/2013 4:45:15 AM MBI-Probiller.com/HD 369.91 5.99 (In USD) APPROVED
    7/30/2013 4:54:25 AM SPRINT USAGE 871.97 14.12 (In USD) APPROVED
    7/30/2013 4:55:29 AM LA TOURAINE 120.42 1.95 (In USD) APPROVED
    7/30/2013 4:57:43 AM PAYZA.COM 93.87 1.52 (In USD) APPROVED
    7/30/2013 5:00:04 AM Eastbrook Apartments 33.35 0.54 (In USD) APPROVED

    All these transactions were made online. On enquiry I found that they were made outside India and without password authentication, which I was informed is not necessary if one uses it outside India. How do these happen?

    • Sanjay Katkar

      To answer your query of how do these fraudulent transactions happen is already given in the blog. In your case it seems that your card details had been stolen online (may be when you had been doing some on-line transactions). This can happen through various means like phishing (visiting fake website) or if your system is infected by malware that captures your card details while you do the transaction online.
      Your above bank statement shows that all these fraudulent transactions were taken place in the month of July. Had you contacted the respective merchants at that time you would have got most of your money refund back by blocking the transaction. You have to react in 24 hours’ time.
      The transaction details show that few of them are payment gateways like PAYPAL, PAYZA.COM and Probiller.com. These merchants do respond to such fraudulent transaction claims and block the transactions if we contact them immediately. If the money is not gone to hacker it can be blocked. It takes some time for money to reach the hacker.
      What you can do is you can still try to contact these merchants (specially PAYZA, Probiller) and find out if the transactions went through. Like if somehow they later realized that this transaction was a fraud they also block it but such amount stays in suspense account until someone claims it. Try to contact their support and find out if these transactions went through and tell them that it was your card that was used fraudulently. Its almost impossible to get the money now but never know you may get lucky. For Probiller visit http://probiller.com/support, for Payza visit their website and find their support page. You can try this with all the merchants in the transactions.

  • Thank you very much for this valuable information sir.

  • Thank you for this important information, pls keep it up!

  • quick heal sandbox saves browser data…. what does that mean??

    • Rajib Singha

      Hi Nitish,

      When Quick Heal Sandbox Protection is ON, it takes your Internet Browser into an isolated virtual environment. Whatever data a website downloads, is saved in that virtual environment. In this way, even if the data contains malicious elements, they won’t be able to harm your computer.

      Regards,

  • really nice blog it gives good advantages to save the money thanks buddy.

  • Thanx…… for such a nice and important topic. This was needed for me.

  • Thanku sir It is really helpful nowadays when millions of accounts are being hacked everyday.

  • Thank you for the useful information.

    However, I am sure that most people will not follow these steps in spite of reading. They are too damn stubborn and lazy to go beyond blocking the credit card or bank account.

  • Hi friends,

    I would like to share a incident happened with my brother’s Standard Charted Debit Card, this happened in Mid 2011, he had done a online purchase 1 year back when he was in USA, that was the only online purchase he ever did, all of a sudden one day he started getting a message one after the other of Rs3000, then Rs4000 is deducted, in total around Rs15,000 was deducted, we immediately contacted our bank on phone banking and blocked the card and the account. The transaction took place in some other country which we never heard of! Bank promised to give us our money back, but in installments. In a span of 3months we got 90% of our money back.

    immediate action was the best remedy for us. I hope this helps you all.

    May God bless you all,
    Chers,
    Saurabh Pandey

    • Rajib Singha

      Hello Saurabh,

      Thank you for sharing your experience with us. Such information helps educate our readers and make them more cautious against such incidents.

      Regards,

  • This is very useful piece of information, no doubt. However, I request you to give us a instances of hacking in general.

    • Rajib Singha

      Hello Mr/Ms Kulkarni,

      Thank you.
      Talking about a general instance of hacking, we can take the following hacking incident that recently occurred:

      Reportedly, Vodafone Germany has been compromised by hackers, exposing sensitive and personal information of about two million customers. This information includes names, addresses, date of births, and even bank account numbers. The authrorities concerned have said that, more critical information such as credit care detials, phone numbers, and passwords are safe. It is suspected that an internal server on Vodafone’s network was compromised for this hacking attempt.

      Regards,

  • Thanks for sharing very improtant info.

  • Thanks Sir helped me a lot.

  • It is very difficult to get through the current law system to recover our hard earned money. What I could see in Mr Sant Ram’s case is that bank also didnt do much to protect or stop the transactions from taking place which is not right. Also I would like to point out that we should not leave our account dormant or stop using it for any time gap. At times such accounts also get cleaned up and we come to know only when we once upon a time like situation decide to go and check the account status.

    Also I came across some random issues where the ATMs are not supposed to place the camera facing the ATM screen and it should be facing the user and behind the ATM screen.

    In the present age of online banking activities where our details can be easily available to the hackers through various bugs, spyware, malware, etc. we should be very vigilant at all times to safeguard our earnings so that no one can fleece us and take away our money.

  • Thnaks sir!

  • Really this information is helpful for every man. :)

  • think you sir

  • Resp Sanjay Katkar Sir,

    I have one idea for to stop the frauds trasactions,
    From above reply almost all trasactions from hacked cards/details done in third country(from other country ).
    so Bank need to one provision whenver the transtions doing for other country required strong confermation like one time password or Email_password before completion.
    From this idea we can stop the some %of fraud trasactions which are doing from hacker.

  • Sir ji kripya kar ke Hindi me samjhaiye na hum samajh nahi parahe hai…hame ye jarurat hat

  • what is the product key???

  • verry good service

  • Sir, My computer is Infected by a Trojan.nymaim. So what I do…

    • Rajib Singha

      Hi Shrish,

      Kindly contact our support team at 0-927-22-33-000.
      You can also raise a query at http://www.quickheal.com/submitticket.asp. Our support team will get back to you to resolve the issue you are facing.

      Regards,

    • Hello sir what if the hacker uses my online account to buy things and then leave a track only to me what then? Is that possible?

      • Rajib Singha

        Hi Andrew,

        If you inform your bank or lodge a complaint with the police the moment you realize that your account has been hacked, then you may not be blamed for the situation.

        Regards,
        Rajib

  • thank you sir.. for your sharing innovative research on online frauds and also for giving a good prophylaxis{which means preventitve treatment in medical language).and also learnt from you that online transactions are not completetly secured and also mobile banking is also so dangerous because its a latest feature that all banks provide,but mobile banking service is also enough for hackers to gain completete acess. because most gsm phones are strictly vulnertable to hacking if these phones are not strengthen with antiviruses and their respective updates also sms from banks also provides enough confidential informations about the its customer..so one best way is to always keep in mind that you have to become more and more careful while onlinebanking and mobile banking

  • I do agree that Bank will pass the responsibility on the VICTIM to pay the amount, which is NOT AT ALL FAIR, as HOW COME THE HACKER CAN ACCESS the BANK DOMAINS for CVV passwords, PIN, 3D Secured Passwords, which are directly related to the final security levels of the Bank Domains.
    Also these passwords were also not visible while feeding the characters as they are quickly converted into “*****” (STARS). That means the Bank Domains are not secured enough, despite these the Banks Claims best Security systems they have, thus BE-FOOLING the Customers. Refer to the cases of recently hacked Bank Accounts of Mumbai Police in SBI & Indian Army account holders in Axis Bank, where the Banks has re-paid the money back to all its Account Holders, whose money was hacked through On-line transaction.

  • really very good information. thanks a lot.
    You are doing a very good job.

  • Hi

    Pls give me suggestion on through online around 20000 amount is deducted while i logg complaint to Bank he says this transection done by online so we will not help this have been shared by your 3d pin to anybody.
    can you suggest on it.

    • Rajib Singha

      Hello Pramod,

      We would advise you to follow these steps:

      1. If the bank account is hacked immediately after you have done some online transaction from some PC, then first scan and clean your PC with latest anti-virus scanner. This is to get rid of any rootkit or key logger that may have been installed on the PC and which would have compromised your login details and sent it to the hacker.

      2. Reset your login password, pin, and security questions & answers.

      3. Verify if your contact details such as address and phone number have not been changed by the hacker.

      4. Report the scam to right authority in the bank.

      5. Report a fraud to local police station.

      Regards,

  • Thanks sir for your reply.

    I have report to police as well as bank manager but police station told me this is bank work they have to investigate police will not interfere on this matter then i mate with bank manager he told me that CVV and 3D pin not to be scanned either you have shared with some one or u r hacked by your pc.They have given last of reason but they are not ready to take action for further investigation also told me go and complaint to RBI for further issue.

    pls suggest what necessary steps can be taken.

  • Sanjay,

    Very useful tips. I just lost more than 98000 INR from my bank account. I got multiple SMSes in my mobile within fraction of a second and the money was gone. I immediately called the bank up. But they just blocked my debit card and told my dad to lodge a police complaint. This is so frustrating. The bugger has done 13 transactions to syphone the money and the trend is quite predictable as he has tried out with $1 transactions inbetween. I read in different sites in internet, Federal Govt has streamlined the process so beautifully making Banks equally and responsible and accountable for the loss and have defined SLA for responding to the distressed consumer.
    The transacation log say “VIN/BEN PORAT Y/201311290442/0″. Can someone explaing how can I find out the merchant’s site?

    ~Nil

    • Sanjay Katkar

      Thank you for reaching out to us. I am sorry to learn about your loss. Let me come back to you on this..

    • Sanjay Katkar

      I have replied your query and sent you the reply on your email.

      • What if the hacker cant be tracked making sure that my account is the only possible tracking?

  • THANX A TON…….CARD HOLDER’s WOULD NOW WON’T HESITATE TO DO ANY TRANSACTION
    THANX AGAIN FOR THE SAFETY MEASURES

  • hi

    Sanjay can u pls tell me abut query.

  • Thank you for vary useful information. What I do not understand is whay RBI is not making it mandatory for all card issuing authorities to issue all credit and debit card with the photograph of the card holder. Further, I have also observed that no merchant outlet varifies the signature on the back side of the card with the signature which a person puts on the invoices and other papers. At present any person can use any one’s credit/debit card very easily. If photo ID cards are issued and if the responsibility of varifying the signature is put on mechant outlets I think such frauds can be minimised.

  • My brother has just last month moved to Canada to pursue a job there, working hard non-stop since he was 16, earning over £10,000. A Month out there and he feels lonely so his girlfriend tries to go out there to help him, she gets denied at the gates at the airport, so he tries to buy her a flight to Canada by going to the Canadian airport, the tell him his visa is UN-usable and tell him he is a illegal immigrant, and so not understanding what is going on he tries to book a flight out of there to come back to England to find out what is going on, he ‘tries’ to buy a ticket thinking no problem as he had £10,000 in his bank account, his card gets DENIED and they tell him he has no money in his bank account. So he is stuck in a country where he has only been for a month and has no money, his phone is out of charge and we have no way of contacting him. So please, tell me, how do I help him. He doesn’t deserve this, he does nothing wrong, works around the clock since he was 16 and someone has had the BRAINS to STEAL £10,000 of him, now i’ll ask the police and they’ll offer no help, just carry on being FAT useless idiots, talk to the bank, blame it on him, the money stealing novices! The world is sure not fair, and I Tell you this and I mean it, one day I will find who did this and make this most likely FAT non-sociable person pay for what he has done to him! And one day in the future do other peoples jobs for them in helping the DECENT civilization. respond to this email, many thanks.

    • Rajib Singha

      Hi,

      We are sorry to learn about the troublesome affair your brother had to undergo. As you have mentioned, you will be seeking help from the police. Besides that, we would advise you to get in touch with the bank your brother has an account in. Let’s hope they will be able to sort this matter.

      Regards,

  • Hi Sanjay,

    I’m an NRI and have lost INR Five lakhs last year due to some unauthorized ATM transactions happened from a country I never visited. Its clear that my debit card details were skimmed and being used to make these cash withdrawals. I have approached the bank’s branch, regional office and even the corporate office but didn’t get any positive feedback. Lastly a letter was sent the RBI ombudsman’s office in Mumbai and this also not entertained saying that transaction are happened from a place which is not under their jurisdiction.

    Kindly advice me on the chances of getting my money back and on whom to approach now…

    • Rajib Singha

      Hi SHA,

      We are sorry to learn about your misfortune. You have mentioned that you have contacted your bank and also the regional office, but did not get the expected results. Therefore, we would advise you to report a fraud to local police station, as mentioned in the post.

      Regards,

  • Is foreseegame.com a trustful site?can i give them my bank account no,my name,IFSC code?

    • Rajib Singha

      Hi Shushomay,

      We would like to advise you to avoid giving away your personal information including that of your bank account on any website.

      Regards,
      Rajib

  • Today morning someone called me on behalf of icici bank saying that my account has been blocked and he was resetting a few things. I like an idiot shared my details like CCV and OTP , few seconds alter 15,000/- was debitted from my account. I know this is totally my fault and i am responsible as i have shared the details. But is there anyway to recover my money or stop the transaction.I blocked the card and contacted the bank but they told me that nothing can be done.The police as usual was laughingly telling me to go to a stationary shop for lodging the complain, when i approached a senior official ,he told me to go away and not waste his time.
    I am totally clueless as to how to proceed with this since the bank said it will take weeks and police is not helping.

  • hello sir my atm card is really hacked some one online shopping and withdraw 18,000 im in very big problem i many times shop online i think someone take my pw and its hacked

    • Rajib Singha

      Hi Vikrant,

      We would advice you to contact your bank regarding this issue. We would also suggest you to change your password for your online banking account.

      Regards,

  • Thanks a lot Sanjay for the post.

    I have a dumb question, lets say someone has all the information on the debit card and also the mobile number, without physically having the mobile or the card, can they make online purchase ?.

    Regards,
    Rekha

    • Rajib Singha

      Hi Rekha,

      Yes, with all the details of a debit card, anyone can make online purchase without the card physically present with them. However, most online transactions require the user to authenticate himself/herself with an OTP (one time password), which is sent to the user’s registered mobile number. So, without the registered mobile number, the online transaction won’t go through.

      Regards,
      Rajib

  • I just arrived in Chennai,India 2 weeks ago..
    About a week later I went to the ATM machine to withdraw some money at a local bank with my visa card. Yesterday went to do the same but from a different ATM machine only this time when I got my slip the balance was completely wrong. Showing half the amount of what was supposed to be there. So I quickly went online to check my bank balance only to realize debit amounts in my account I had not known about totaling to almost $4000/-. I immediately called my bank in my home country and explained to them what had happened to m with checking account balance online through my bank is that the bank can even take a week to update and bring your account balance upto date. So I immediately asked her to give me the correct balance of my account and from $8000/- my account has been drained to about $250/- of which I managed to withdraw yesterday. Worst part about all this is that my bank says they can’t do anything so my money is gone. But the worst part is that I’m in India for medical reasons and the money was for paying medical bills for my dad.

  • Is there anything I can do to read cover my money… Any assistance will highly be appreciated..

    • Rajib Singha

      Hi Masoud,

      In the post we have outlined the steps one can take to recover their money if their account has been hacked or card details stolen.

      Regards,

  • I had someone get my routing and checking number in a business account and over the two years they took 70,000 dollars today I go to the attorney generals office and turn all info over to them, I did find out who they were, they were making car payments with the credit card they used in my account,

  • Hello Sir,

    please guide me in recovering my money which i lost through phishing scam. I had received an email asking to fill KYC details & unknowingly i have filled some details through which fraudsters have withdrwan my money of around 60000/- by making duplicate debit card, where as i have my original card with me. i have given complaint in bank & also to police. Bank people are telling that they are not responsible for it. please help me in how i can get back my money.

    • Rajib Singha

      Hi Savitha,

      We are sorry to learn about your misfortune. It is unfortunate that your bank has not extended any help in this matter. What we would recommend is to take a followup with the police regarding the matter. There are good chances that they will be able to provide you with substantial help.

      Regards,

  • what do these transactions mean are they online shopping or otherwise who is merchant according to you. can these merchant help me to cancel these transactions. I have informed mobikwik and payTM. these are unauthorized transactions from icici bank account with debit card-
    1) INR 2,000. 00 VIN*PayTM on 11-03-2014 09: 51: 22.
    2) transaction of INR 2,000 VI N*PayTM on 11-03-2014 09: 52: 06
    3) transaction of INR 1,000.00 VIN*PayTM on 11-03-2014 09: 55: 51
    4) transaction of INR 1,000.00 VIN*PayTM on 11-03-2014 09: 56: 41.
    5) transaction of INR 1,490.00 VIN*WWW MOBIKWI on 11-03-2014 10:01:40

    • Rahul Thadani

      Hi Ketan,

      If these transactions have been carried out from your debit card, you need to immediately call ICICI Bank and block the card so that further debits cannot occur. You need to then speak to the customer service center and inform them that these fraudulent transactions have taken place. You would also need to contact the service team of PayTM and MobiKwik and inform them about this.

      Best regards.

  • Hi friends tq u for all ur valuble suddestions

    yesterday in my sbi account 5,500 money detected with out doing any online transctions and ATM withdraws. I am checking my bank statement online it shows 5,500 money withdraw from ATM NO 7405 AP HYDERABAD. but my ATM card in my pockets in yesterday and i am not sharing my PIN to any one. What to do

    • Rajib Singha

      Hi Malleswara Reddy,

      We would advise you to contact your bank immediately on the matter. You may also choose to lodge a complaint with the police.

      Regards,

      • is it possible to recover my ammount my bank not giving support to me .they said we can’t do any thing except block your atm. plz help me to get my money back

  • Somebody call me yours debit card is misusing. I have account in HDFC bank in Gwalior city center please help and check balance and call thanks

    • Rajib Singha

      Hi Shyam Sunder Chhaparia,

      We would recommend you to contact your bank to verify the information. This will help you get more clarity on the matter.

      Regards,
      Rajib

  • today somebody had used my debit card details to make online purchase through steam games amounting to 40000 inr thru a total of 8 transactions can someone help me in recovering the money ,i had blocked my card and registered a complaint both at icici bank and the police station

    • Rajib Singha

      Hi Gowri,

      We are sorry to learn about your misfortune. You did the right thing by filing a complaint at the police station, and also notifying your bank. Let’s hope they will help you in this matter.

      Regards,

  • Hi

    I got a call saying that i am calling from Provident fund office and you will get your provident fund in 24 hrs. so he told me to give your debit card details to match pf account transfer when i gave him, he told that he cannot transfer the money in one account so he told me give any other account, but till that time he withdrawal all my money from bank. when i gave him the other debit number he also withdrawal the money from that.i tried calling him but no response.

    • Rahul Thadani

      Hi Khurram,

      Unfortunately, you fell victim to a phishing phone call. Provident Fund transfers only happen once you submit certain forms to your organization. You should have not given your card details over a phone call to an unverified person in this manner. We suggest you immediately contact the police and the concerned bank and ask them for assistance regarding this.

      All the best.

  • dear sir,thank you for your blog.On 4th May I booked a movie ticket with ticketnow.com.Next day ,on 5th May I received bank message that online purchase has been done.Realizing that it is a fraud,I searched for ICICI bank customer care number,called them and blocked the card.But in this period of 5-8 minutes,three more transactions happened with TCGPLAYER.COM and I lost around Rs.33000. Then I went to bank,taken statement from them and visited the police station to file a complaint and get an FIR.But no body was interested to take such kind of complaint.Then I have done some internet search and found your article most informative and useful.As per your suggestion,I contacted TCGPLAYER.COM within 4 hours by E mail(no phone no.available in their website).I explained the problem and asked them to refund my money.They promptly replied and within 4 days I got back nearly 30000 RS.
    As you have suggested,first block the card and then call the seller at the earliest.Once again thank you.

    • Rahul Thadani

      Dear Ramachandra,

      We are glad to hear that you were able to successfully retrieve most of the money stolen from you. It is good to know that there are cases where the money is actually refunded. Your story should help others too when they find themselves in a similar situation. Thank you for sharing this.

      Best regards.

  • i need my acc fb cos i have alot message from my friend

  • Dear Sir,

    I Mr Vasudev R Pai have an account in SBI Hubli Branch but previous year ie,26 Apr-2013 I Lost my Money of Rs 11941 but next day i reached to My Branch they didnt take any action instead they told to complaint but we dont have hope regarding this & tried all my efforts & kept quite but by reading ur blog i get little hope that i get my lost money this are details of their Account No which has frauded me online of Rs 11941.Plese help me regarding this.

    Sl No Account No Amt
    1. 311515041784 5000
    2. 311618102490 4998
    3. 201318849431 500
    4. 201318850587 444
    5. 201318850915 444
    6. 201318851472 555

    Regards
    Vasudev Pai
    Mob No.9481524035.

    • Rajib Singha

      Hi Vasudev,

      Have you a lodged a police complaint regarding this?

      Regards,

  • Sir, Iv recieved an email says that my email has owned £500000 by lottery,etc. for my foolishness, I gave them my bank account number and bank address and my phone number. Can they hacked my account?

    • Rajib Singha

      Hello Dung Jamatia,

      We would advise you to contact your bank regarding this. We would also advise you to never entertain such emails, especially those that come from unknown senders.

      Regards,

  • hi. today 20/6/2014 i got a call in the morning from ICICI bank that I need to block my debit card coz some fraudulent transactions have been made on my debit card as it was early morning I was half slept I thought someone is bullshitting. but when I hanged up I saw seven texts in my inbox. when I check I saw 7 transactions of total INR.32377.I called ICICI bank customer care and blocked the card. I rushed to ICICI bank and spoke to the staff and the manager about it. when they checked the transactions were made in Canada and the debit card which was used was my previous debit card which is invalid coz I have got a new debit card from ICICI bank few months back. but still the transactions were approved on that card which is disgusting. how can ICICI bank approve the transactions on the card which is not valid anymore in their records. I have filed a complaint in my nearest police station in bandra Mumbai also. and now the ICICI bank is saying it will take them min. two weeks Max. three months to credit the amount back into my account. I’m curious will they really credit the amount or not?kindly suggest what should I do.
    thanks….

    • Rahul Thadani

      Hi Shah,

      It is highly unfortunate that such an incident happened to you but at least it came to your notice before more money was debited from your account. It is good that ICICI contacted you and that you have already filed a complaint with the police. It is hoped that your money would be returned to you as soon as possible. We cannot say with certainty how long that will take though. But we wish you all the best. Do let us know when your cash is refunded to you.

      Best regards.

  • i want to know that can’t the police can trace the ip adress and phone nos. from which the transactions were done.if not in india can the merchants can refund the money.

    • Rahul Thadani

      Hi Ritik,

      Thank you for your question. IP addresses can be traced but there are several softwares that are easily available which can mask the IP address of a machine. So this process cannot be relied on blindly. Moreover, if the location of the perpetrator is in a foreign country, several international laws and legal issues also come into the picture. Same is the case with tracing of phone numbers. So, these cases need to be treated as unique every time they occur and there is no one fixed way to tackle all such incidents.

      Best regards.

      • if it is done in india and if it is done in internet cafe then it can’t be traced.can the merchants refund the money if an wrong tranasactions are done.

        • Rahul Thadani

          Hi Ritik,

          The merchants can refund the money if a compelling case is made. If it is proven beyond doubt that a transaction was fraudulent, they have to refund the money. But again, this is highly subjective and depends on a case to case basis.

          Best regards.

  • i got a mail from icici bank regarding the fraudluent transaction which were made on 21/6/2014 and they said icici bank is working on it but the bank is not liable for this.how can they say icici bank is not liable?if icici bank is not liable then who is liable?i have my money in the bank not on a street where no one is liable for anything? trasactions were made just coz of neglgence of bank or i can extremely poor security reasons of the bank.
    kindly suggest how to handle the matter?

    • Rahul Thadani

      Hi Shah,

      Incidents like this are always unfortunate and every party tries to absolve themselves of blame. However, it is the bank’s responsibility to ensure that your money is returned, unless it is proven that the loss occurred due to your negligence. We suggest you report this to your local police station and also register a complaint with the cyber crime cell of India. We hope that your money is returned to you.

      Best regards.

  • Hi Team,
    From my IOB account 25,100 has been withdrawn through my debit card without my authorisation. Kindly help me to recover my money. I have blocked my card and mailed a complaint to bank and to ciber crime cell delhi.

    • Rahul Thadani

      Hi Elayaraja,

      The necessary first steps of blocking your card and filing a complaint with your bank have already been completed by you. We also suggest you file an FIR with your local police station. All the best while recovering your money.

      Best regards.

  • i had a failed transaction and i was told to wait for 45 days and now 45 days has passed without anything happens.

  • I need ur help as my a/c also has been hacked on 3 jul 14 n fraudelent transaction hVe veen done from outside india ..but the merchant details ard nt clear. Pl help

    • Rajib Singha

      Hi Swati,

      We would advise you to immediately lodge a complaint with your bank regarding this incident.

      Regards,

  • The a/c statement says pos 881504 target canada T3769 saint-L and the same amg has been deducted seven times

  • Can i contact sanjay katkar somehow

  • Dear Sir,
    There were 3 transactions from my ICICI bank account.They were

    1) D VIN/WMV*MATC and second was same. In both the transactions 2819.69/- and 2568.99/- were deducted from my account.
    2) D VIN/FTD.COM/ was the third transaction of 8000/-

    Please help me in this case. I have blocked my card

    • Rahul Thadani

      Hi Mohit,

      It is unfortunate to hear that these transactions were conducted without your knowledge or approval from your bank account. To resolve this, we request you to contact your bank directly, in this case, ICICI Bank. They would be the best people to help you out regarding this.

      Best regards.

  • paytm.com provides abt hacker or not ?

    • Rahul Thadani

      Hi Rahul,

      Can you please elaborate a bit further on your question? We are not quite sure what you mean here.

      Regards.

  • Dear Sir ,

    This is inform to you that Rs.40000 has been debited from my account without any notice and i have not used my ATM or netbanking .

    The same has bees done 22nd july night and four fraud transaction/system error of Rs.10000 has been done 22 july 14 and total of Rs.40000 has been debited from account . with the narration of something NWD. and ATM having with me only.

    what is the process to recover the amount.one bank person has been call to me and conform we will revert your money but he did’t provided any written mail.i m also worried about this please suggest who is the responsible person and what is the mail id. please help me on same ASAP.

    Regards,
    Rahul Srivastava

    • Rajib Singha

      Dear Rahul,

      We are sorry to learn about your loss. If you think you are not getting adequate support from your bank, then it is advisable to raise a complaint with the police.

      Regards,

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