What is Ransomware and How to remove it using Quick Heal?
Ransomware is called so, because it holds the victim’s computer hostage in return for money (ransom) from the user. This post tells you about ransomware, and how Quick Heal helps you deal with it.
What is Ransomware?
Ransomware is a sophisticated malware. It hijacks the victim’s system and renders it nonfunctional. The malware prevents the user from using any applications or even accessing the operating system itself, until the victim agrees to pay a certain amount of money.
Ransomwares usually spread via infected software programs, malicious websites, and infected email attachments.
One type of ransomware, after infecting the victim’s computer, begins to encrypt the system’s data. To put it in another way, the malware kidnaps the data. Thereafter, the malware artist demands money in exchange for decrypting the data.
Some strains of ransomware only display a banner on the victim’s system. The banner claims that the government law-enforcement agency has fined the user for being associated with or performing illegal activities on the Internet such as:
1. Copyright infringement
2. Pornography
3. Child Pornography
4. Promoting terrorism
6. Gambling
Here are some examples:
[Note: click the images for an enlarged view.]
Precautionary Measures against Ransomwares
1. Keep your operating system/browser/plug-ins up-to-date with security patches and updates.
2. Use a multi-layered and reliable security software for your machine; keep it updated.
3. Ignore any unexpected or unsolicited mails, or any mail from sources you do not recognize.
4. Use Quick Heal for Autorun protection, so that no malware gets executed automatically through infected removable drives.
5. Keep your system’s restore point up-to-date; this makes it easier to remove malware if you just go back to an earlier, malware-free state.
How to remove Ransomware using Quick Heal?
A. Obtain an Emergency CD/Pen Dive
For this, as your machine is already infected by a ransomware, you would need another system where Quick Heal is installed and has the latest security updates.
Follow these steps to create an emergency CD/Pen Drive:
1. Open the dashboard of Quick Heal.
Go to Start-> Programs -> Quick Heal XXXX XXXX -> Quick Heal XXXX XXXX
2. Click Tools; present at the top-right corner of the Quick Heal dashboard
3. Thereafter, click Create Emergency Disk
4. Follow the subsequent instructions to create the Emergency Disk
B. Perform Emergency Scan on the Infected System
1. Once the Emergency CD/Pen Drive is created, boot the disk rather than your affected system’s operating system. (Depending on your Operating System, switch on the infected machine, hit F8 or F7 before the Windows Logo pops up). Follow these steps:
a. Change the booting sequence from the Bios menu
b. Change the boot device priority to pen drive or cd drive
2. Once it begins booting, you should see Quick Heal emergency Scan Disk in action cleaning the infection from the system.
3. Once the scan is complete, your system will restart. Thereafter, follow these steps:
a. Change the booting sequence from the Bios menu
b. Change the boot device priority to Hard Disk Drive
4. If your system boots correctly, we advise you to run a Full System Scan of the system to remove footprints of any remaining ransomware, if any.
To conclude with a last piece of advice, paying the “fine (ransom)” will not necessarily return your computer to its normal state. We strongly advise our readers not to pay heed to such scams. Remember, with ransomwares, the threat of prosecution does not come from legitimate authorities.
78 Comments
Thank you Rajib sir, and info of Ransomwares is really good and very use-full.
Regards,
Hrushi Sonar.
Respected Quick Heal You Are Rocking always
Thanks for detailed info of Ransomware its really good and very helpful.
Regards,
Saurav Malviya.
Thanks for the detailed information and solution provided.
An I opener for novices like us.Useful blog indeed.
Really new type of cyber crime or terrorism, people should be educated in this. The above article is really usefull
Hi
I feel money invested in Quickheal is paid up to the fullest. I strongly advise all to routinely check popup of Quickheal. The are very informative and helpful.
Very good useful information.
Thanks a Lot.
It’s really a useful post. Thanks rajib for the valuable information.
Thank you sir for this valuable information 🙂
It’s really very useful!
Forewarned is fore-alarmed always!
thank you very much.
I have one question. i receive a message about code ndls. I suspect this to be a virus. please guide.
thank you,
mr. shekhar
Hello Shekhar,
Thank you for your kind words.
Kindly contact our support team at 0-927-22-33-000.
You can also raise a query at https://www.quickheal.com/submitticket.asp. Our support team will get back to you to resolve the issue you are facing.
Regards,
Two days back while replying email through “Thunderbird” all of a sudden my inbox of gmail was deleted.
Is this some sort of malware?
REALLY A USEFUL TOOL TO OVERCOME THE EMERGENCY SITUATION
Thanks for a Great New topic…
Thnkqsss for this useful info. Now I know, how to deal with Ransomwares.
dear sir i have tried your suggested way but i am not successful in process
if i require you help how can you help me
my mail id given in previous dilog box.
thanks
madhur patel
Hi Madhur,
Kindly contact our support team at 0-927-22-33-000.
You can also raise a query at https://www.quickheal.com/submitticket.asp. Our support team will get back to you to resolve the issue you are facing.
Regards,
very informative.thanq QH
Thank you Rajib sir, and info of Ransomwares is really good and very use-full.
Regards
satish trivedi
Thanks for providing important information about Ransom ware
Thank You Very Much For This Information __/__
does ransomware will affect those consumer also who are already having quickheal total security antiviruse software installed in it. if yes then how it should be removed.
Hi Vinod,
Quick Heal offers multilayer protection. This protection is reinforced with proactive and reactive techniques to protect against known and unknown malware threats. A system having Quick Heal with the latest security updates prevents ransomware infection automatically. However, only in certain circumstances, if required, we need to follow the procedure (as mentioned in the post) to clean the infection manually.
Regards,
Thank you so much for this information. It is really helpful. I will be careful and if God forbids then will follow this to get back.
Regards, Mahesh
Sir, This is very useful and important information. Thank you.
A very good post and timely information
Very good information. I don’t know about that malware but now i know, Thanks very much.
Thanks very much for the information
very useful info
Thank You Very Much…
QH you are great
good info.and very much
]
Thanks for the info. I really appreciate. Quick Heal rocks.
Great news for helps and protect our data…. It is real security… I♥QuickHeal…
Thank U for the information……
very useful information, it must be notified in press..
thanks for this info thanq so so so much…………………………………………………………………………………………………………………………………..
I’m really grateful for the advice
verymuch helpful blog posted !thankyou.
I paid for full verious then my mobile said this key is not valid nd i m try num then say this num is not valid please check the num.
Hello Aman,
Kindly contact our support team at 0-927-22-33-000.
You can also raise a query at https://www.quickheal.com/submitticket.asp. Our support team will get back to you to resolve the issue you are facing.
Regards,
Thank you. It has made me more alert against ransom ware notifications.
thank you for valuable information.
Nice & imp.information! Thanks a lot!
Very useful advice and with clear and easy instructions. Thanks.
Thank you very much for providing such useful information. Thank You again.
Thanks for this useful information
Thanx, for valuable information.
Thanks, information well noted.
Really helpful.
Thanks a lot Rajib. It was compleatly unknown to me. I think it is a most dangerous malware I ever hard.
this app is really awesome
awesome antivirus
Thanks for this useful information
Good, valuable information
very helpful information…………thanks
all the info is good but i cant do. Please give a video of the above. In our system there is a TROJAN virus that we can’t clear. Please do about this type of VIRUS.
regards
Thanks
Hi Rakesh,
Kindly contact our support team at 0-927-22-33-000.
You can also raise a query at https://www.quickheal.com/submitticket.asp. Our support team will get back to you to resolve the issue you are facing.
Regards,
very helpful information…………thanks
So educative,keep it up.
Thanx…
Nice description….
Very useful advice.
Thanks. Good information.
its a awesome antivirous… bcz when I go to play store and download any thing its catch the virous software and its detected then I will uninstall that.
it’s awesome antivirous
The best feature of QH is Emergency Disk and very useful advise against the ransom ware
CLEAN LOCKY VIRUS IN Quick Heal ?
HELP ME
Hi,
May we request you to contact our technical support team. They will help you resolve this issue as soon as possible. You can reach them here – https://www.quickheal.co.in/submitticket.
Regards.
i always trust with quickheal antivirus. by the way thanks for the giving such a kind of information about the ransomware virus removal procedures.
Please help me.
Hi Srijit,
Thank you for writing in. Our support engineers would gladly help you with this issue. Please visit https://bit.ly/QHChat to chat with us online. You can also raise a ticket at https://bit.ly/Askus and we will get back to you at the earliest.
Regards,
My laptop is infected by Ransomwares which encrypted my all documents, photos, databases and other important files. my question is there any way to decrypted my all stuff. please help me out from this life hunting situation
Hi,
Unfortunately, files encrypted by a ransomware cannot be decrypted without using the private key that is being sold for a ransom.
Regards,
how to recover the encrypted files which was already affected by the ransom ware
Hi Sanjib,
Thanks for writing in. Files once encrypted by a ransomware cannot be decrypted without the private key which needs to be bought with the demanded ransom.
Regards,
Hi. My friend disabled quick heal for a few moments before installing a software downloaded over the internet. Thereafter, all files in the PC have been encrypted and ransom is being demanded. Using this method, will we able to decrypt the files?
Hi Shantanu,
Our support engineers can look into this. Please visit https://bit.ly/QHChat to chat with us online. You can also raise a ticket at https://bit.ly/Askus and we will get back to you at the earliest.
Regards,
I am using QH Internet Security. one month back ransom malware attract on my desktop. QH support team member not to recover my data (Word Xls, PPT ) file.
I am really help less. we lost our 12 yrs company data. If any solution please give me call or mail me to retrive my data.
Mobile no: 9051084433
mail id ashis.sardar@priyaentertainments.com
Hi Ashish,
We have shared your concern with our team. They will get in touch with you soon.
Regards,