How to recover your money if your bank account is hacked or your card details are stolen
In this blog I will be focusing on the ways to strengthen the possibility of recovering your money in situations where your bank account is hacked or your credit card or debit card details have been stolen and misused. I will not be talking about how to prevent a bank account from getting hacked because we have discussed it at length in various posts. First of all let me tell you that the bitter truth is that most of the victims do not get their money back. But there is prevention and there are ways for a cure. So instead of crying over the spilled milk one needs to find ways to recover or salvage. After going through several case studies I thought of putting these steps together so that a victim knows what should be his/her immediate action when someone steals money from the bank account. In this post I will be referring to only those financial frauds that are done online. I will not be talking about frauds resulting because of physical loss of credit/debit card or ATM cash withdrawals.
If a bank account is hacked and the hacker/cybercriminal starts making online purchases using the stolen card information, bank account user name, password and/or PIN most of the victims expect the banks to repay. The banks however, refuse to help the victim on the grounds that the transaction was done with the actual card and the exact password and PIN was entered. So no matter how hard you try to convince them, it just amounts to a lot of frustration. One should understand the basics here, the bank is right at its place when it is refusing to pay. Since the money is already gone from the account to the merchant as legitimate credentials were given, if the bank agrees to refund it will have to bear the losses. Bank will always try to put the blame for card fraud on you. Usually they will redirect the victim to go to police for further help.
From my opinion police will also not be able to help you much in this case as often such financial frauds happen far away in a different country. It is quite difficult to track down the person or group that has scammed you without the help of law authorities in several different countries that transaction might have routed through. In most of the case studies of such financial fraud that I have seen, the victim often wastes lot of time in going to bank and police back and forth.
When your bank account gets hacked and money gets transferred online one should follow the steps given below to avoid further losses:
- Contact your bank and first block your bank credit/debit card.
- If the bank account is hacked immediately after you have done some online transaction from some PC, then first scan and clean your PC with latest anti-virus scanner. This is to get rid of any rootkit or key logger that may have been installed on the PC and which would have compromised your login details and sent it to the hacker.
- Reset your login password, pin, security questions answers.
- Verify your contact details like address, phone number are not changed by the hacker.
- Report the scam to right authority in the bank.
- Report a fraud to local police station.
What to do to recover lost money from hacked account:
In case of online transactions we have a fair chance of recovering/blocking the transaction if we act within 24 hours from the date and time of the fraudulent transaction. Most of the victims miss out on these important steps and hence are unable to recover any of the money they have lost. When a hacker/cybercriminal hacks the bank account and has access to user’s login name, password and PIN they start making online purchase and money transfers immediately.
They try to get the maximum amount out before user blocks the credit/debit card or changes the bank login details. So what one should do along with the above given steps is to observe the fraudulent transaction details carefully. For every transaction the bank provides very limited but important information of the date, time and the merchant id/string on which the transaction was performed. For example in one of the cases that I studied and was able to successfully recover the money for the victim, the fraudulent transaction reported by his bank was as follows:
SC3245244 22/08/2013 VIN/GYMBOREE.CO/2433423432323233/o DR 3894.64
The SC3.. indicates the transaction ID followed by transaction date, then the Merchant ID clubbed with some unique string for transaction. This is followed by type of transaction DR indicating as debit and the amount. The key is to reach out to the fraud handling department/authority of the Merchant in 24 hours giving details of transaction that was fraudulent. No merchant would like to do business with a stolen card. They will readily block the transaction and revert the amount. This will ensure that you get the money back in your account. However, this is possible only if the merchant has not delivered the goods or process the transaction completely. This usually takes more than 24 hours.
In the case mentioned above, when I searched the Internet for Gymboree I was able to locate the merchant website. I asked the victim to contact the merchant. When the victim contacted the merchant through their website and gave details of the transaction it was confirmed by them that the transaction had taken place. The victim then convinced them that the transaction was fraudulent. They asked for the card details and when they were convinced they promptly blocked the transaction and reverted the amount which reflected in victim’s bank account in a couple of days.
Every victim may not be lucky as in this case but one can always try to reach out to the merchant through whatever possible way and give them the real picture. The chances of you getting your money back then become stronger. In some cases like money transfer to individual through PayPal or some other benefits it is bit difficult to get back the money. But if the cybercriminal does online purchase of some items/services then there are high changes of blocking the transaction and getting the money back.
To recover money lost in 419 scams
In case of scams like 419, where the victim himself transfers the money to the cybercriminal, the money can be recovered if he/she acts fast. For example if you transfer money to the scammer by say Western Union or MoneyGram and you realize that it was scam in less than 24 hours you have very good chance to get your money back. You just have to reach out to the right person from help desk of the money transferring merchant and in this case Western Union or MoneyGram.
Your feedback
If you ever have faced such situation and have something to share, please do share your experience. This will add to the knowledge of all our readers and make them alert.
Worried about the safety of your online banking or credit card details? Quickheal Antivirus is designed to protect your financial data and give you peace of mind. With its advanced security features and 24/7 monitoring, you can rest assured that your bank account information is protected.
(For security news, tips, suggestions, ideas you can follow Sanjay on Twitter @sanjaykatkar)
541 Comments
Thank you sir for this info, really this info is very help full.
Regards
Hrushi Sonar.
Really helpful..thank u sir..:)
thankyou sir for this info, Really this is very helpful;
with Regard
Sumanto
really really helpful . thank you so much.Now am am a bit aware and know how to handle these situation
this information will be read by hacker and he/she will stop shopping online and usually they do not buy online they withdraw the cash from ATM.because they know these things..as they are hacker,they are more intelligent than us.and sorry to say sir but this trick does not work in INDIA,because of corruption.In India,merchant does not help,instead police first ask for their commission.And steps you have noted above,we usually follow all those steps.but banks rule are like they can not block Card within 24 hours.they says it will require 48 hours to block the card.and secondly we can not reach them and police within 24 hours as their working timings are limited.So boss all above is not going to work in 24 hours.Not at all possible because of banks policies.
Dear Ajay,
I can understand your reaction. The truth is we were able to recover money in two of such cases. In case of identity theft there are two types of frauds One which the hacker/cyber criminal will try to use the stolen information for cash withdrawal and the other where the hacker just has intercepted your card details while doing online transaction (through compromised website or a infected computer). In the other case the hacker is somewhere else and most probably can be in some other country. They try to use the card for online transactions through some online selling portals (like amazon, jabong.. etc). It is possible to recover the money spend on such online transactions by contacting these online shops and convincing about the fraudulent transaction.
Dear sir, can I get a chance to recive money who deducted in my sbi acount before one year.
Very usefull
THanks
Thanks sir.
This information will be helpful.
My orkut account have been hacked and disable by Google. Can i recover again.?
You should contact orkut helpdesk to recover your account.
Very Good information. I think this should surely help the victims in future. One of my friend recently had such experience of money hacking from his bank account, but he could not do anything other than informing bank and reporting to police. But the Police officials here were very much adamant to launch and FIR. This is a long story, and till today as it has been 3 months but he has not got his money back.
Anyways, thank you very much for the information.
Thanks a lot for such kind of useful information.Pl keep it on for the sake of God n Goodness of mankind.
once again
with thanks
rsbhagor
Thanks a lot for such kind of useful information.Pl keep it on for the sake of God n Goodness of mankind.
once again
with thanks
rsbhagor
It is very good thing you have published for the people,Personally I will obey your valuable advice.
Warm regards
DLB
Last year I have purchased a cake for my wife (who was in USA that time) from mumbai. I did the online transaction through credit card. The transaction was successful. But during transaction they have not asked for otp or any password. After 2 days, I had received a msg on my mobile regarding transaction of 200 $ through my credit card for a vendor (supplying valves) located in third country. I have contacted the credit card company and asked to immediately block the card. I have explained them about hacking my card. They told me that if the valve supplier claimed for the payment, then only we can take the action but help less at that moment. Fortunately that valve supplier didn’t ask for payment.
Thanks for this valueable information.
I faced a similar incident last year. My credit card was fraudulently used for an online purchase worth 380 Euros (Rs 27000). I reported the matter to the bank immediately and the transaction was blocked. As the used currency was different and also due to full support from my bank i was able to recover the full amount
regards
Aju Chacko
My friend was having two Debit cards and he used only ICICI card when to withdraw money from ATM. He was having SBI card also and un-lucky part was both cards were having same pin.
Within a span of few seconds his SBI saving a/c was debited nine times and he lost Rs.90000/- where SBI is not willing to give CCTV footage and they are showing only some part of footage to him.
Can this be term as fraud? If so how to tackle? Police are not taking complaint SBI telling you took the money.
ATM used was SBI ATM only all the time as it was near to his house.
dear friend,
what u said is a not correct.as per SBI rule a card holder can withdraw money from his account through atm is only up to Rs 40000 per Day(24 hour).No SBI account holder can with draw more than this amount in a day at any cost.
It happned with me during November, 2011. I got calls 2-3 times, asking details and told me, “we are just checking your details”, as they informed my details, available with them. I suspected, while they were asking about some confidentials details, which bank never ask, so I refused, but they threatned me to block my account, I didnt give any details. After 2 days i got an SMS about some failed transaction attempts, I called customer care, they told me it was done by them, just to check my security features, next day again I got failed transaction SMS. But after some minutes I got transction message amount of Rs. 2000. I called customer care and informed, and request them to block the same, as my limit was Rs.100000. They informed 3 transactions were carried out within few minutes, before blocking the card, result, I have to pay Rs. 6000, which I never used. Bank informed me, it was done from Pakisatn. Next day it happened with my Saving Account, with same bank, around 20 transactions were made within 40 minutes, while I rushed to bank, while transactions were on, Chennai, Mumbai, Benglore was also contacted by Delhi Branch, but they failed to stop the same. My Card was lying at managers table, but both were helpless. Its cost me Rs. 21000, untill it was blocked, otherwise cost may be higher, as it has amount in Lakhs, including FD’s.
I lodged complaints with local police station, at cyber cell, at bank, but still I lost the amount, bank never helped me, its a terrible experience, both accounts were with HDFC Bank.
I had all evidences, before happeinings, during happenings, telephone call voice recording, SMS’s, but all were failed. Its my story sir, you are right, but I got terrible experience in 2011.
Very nice information………..thanks to quickheal and double thanks to you.
Yes…it happend for me too but in another way, after a long way of not using of my cart(almost 6 month)i discerned the my cart number is invalid & some one with another carte had to empty my account!!!!!!!!!!!!!!I’m not yet understand how the person was able to get my bank a new card with new number…The bank has denied all of these events too!!!!!!!!!?I really do not know what should I do…If every one can help please contact with jalilian515@gmail.com farewell
Sorry to know about your loss. As mentioned in the blog if the fraudulent transaction is taken place online and has taken place recently (less than 24 hours) the transactions can be reverted by contacting the merchant to whom the payment was done. In other cases you will have to take help of local police.
Dear All,
It was also happened with one of my friend in Chandigarh. He was in New Delhi for his official meeting. suddenly he received a message from his bank that he has made transaction of Rs. 20000/- on his credit card. after few minutes he received one more message from the bank that again one more transaction has made.
He immediately called his bank and blocked the card. Then he came to Chandigarh and visited his bank. He has to do lots of formalities to prove that he has not made these transactions and he cant pay amount of Rs. 40,000/-. After 10 to 15 days it was realized that his card details has been stolen from one of the petrol pump in Chandigarh where he use to feel petrol in his car regularly. then the bank launched the complaint against this incident and the amount was not recovered from my friend. Here my friend was lucky that bank has supported and not taken any amount from him. but be aware about these kinds of frauds.
Here I just like to suggest you that whenever you do any transaction on your Debit or Credit card be present still your transaction completes.
because we don’t know who is going to stole your card details.
have happy transactions on your cards.
Hello Sushant,
Thank you for sharing your experience, and advice with our readers.
Regards,
Thank you so much Mr. Sushant for this information and you r advice.
Regards,
Hrushi Sonar
Sir,
Your information & suggestion is very useful for general people also me.
1. I hold a cr cd issued by HDFC bank.The bank always send an SMS on transactions being done . There is a debit of apprx 100US$ for an alleged transaction but no SMS was sent to me . Now the bank promised to make an enquiry and after sometime claimed that the transaction has been genuinely done . The bank claims that it has some proof. How to challenge the incorrect debit and how to prove the wrong debit ?
2. On an earlier occasion also – a cash withdrawal by HDFC cr card of Rs.10000 from ATM of other bank was challenged as the money did not come out of the ATM. Yet the banker HDFC after making his own enquiry said that cash was withdrawn . How to prove that money actually did not come out of ATM ?
To answer your queries one need to have a look at the transaction details as shown in your bank statement. For your query on how to prove is that this has to be banks duty to prove that the transaction is done by you when you are rejecting it. You need to file police complaint against bank claiming that you have not done the transaction. But for all this time factor is very important.
Date Merchant Name Transaction Amt (In INR) Transaction Amt Status
7/30/2013 4:43:19 AM MBI-Probiller.com/HD 123.51 2.00 (In USD) APPROVED
7/30/2013 4:44:18 AM PAYPAL *57SUPERETTE 23517.14 23517.14
APPROVED
7/30/2013 4:45:15 AM MBI-Probiller.com/HD 369.91 5.99 (In USD) APPROVED
7/30/2013 4:54:25 AM SPRINT USAGE 871.97 14.12 (In USD) APPROVED
7/30/2013 4:55:29 AM LA TOURAINE 120.42 1.95 (In USD) APPROVED
7/30/2013 4:57:43 AM PAYZA.COM 93.87 1.52 (In USD) APPROVED
7/30/2013 5:00:04 AM Eastbrook Apartments 33.35 0.54 (In USD) APPROVED
All these transactions were made online. On enquiry I found that they were made outside India and without password authentication, which I was informed is not necessary if one uses it outside India. How do these happen?
To answer your query of how do these fraudulent transactions happen is already given in the blog. In your case it seems that your card details had been stolen online (may be when you had been doing some on-line transactions). This can happen through various means like phishing (visiting fake website) or if your system is infected by malware that captures your card details while you do the transaction online.
Your above bank statement shows that all these fraudulent transactions were taken place in the month of July. Had you contacted the respective merchants at that time you would have got most of your money refund back by blocking the transaction. You have to react in 24 hours’ time.
The transaction details show that few of them are payment gateways like PAYPAL, PAYZA.COM and Probiller.com. These merchants do respond to such fraudulent transaction claims and block the transactions if we contact them immediately. If the money is not gone to hacker it can be blocked. It takes some time for money to reach the hacker.
What you can do is you can still try to contact these merchants (specially PAYZA, Probiller) and find out if the transactions went through. Like if somehow they later realized that this transaction was a fraud they also block it but such amount stays in suspense account until someone claims it. Try to contact their support and find out if these transactions went through and tell them that it was your card that was used fraudulently. Its almost impossible to get the money now but never know you may get lucky. For Probiller visit https://probiller.com/support, for Payza visit their website and find their support page. You can try this with all the merchants in the transactions.
Thank you very much for this valuable information sir.
Thank you for this important information, pls keep it up!
quick heal sandbox saves browser data…. what does that mean??
Hi Nitish,
When Quick Heal Sandbox Protection is ON, it takes your Internet Browser into an isolated virtual environment. Whatever data a website downloads, is saved in that virtual environment. In this way, even if the data contains malicious elements, they won’t be able to harm your computer.
Regards,
Hello Sir thank you for such a valuable information.
Sir I paid for Aliexpress via debit card and amount got debited from my account but I cancelled the order in the website before payment verification which is to be done by them. As they say the payment verification takes place within 24 hrs. They say now they won’t ask my bank (SBI) for the money and the bank will hold the money. What should I do? How will the balance will return into my account. Thanks in advance
really nice blog it gives good advantages to save the money thanks buddy.
Thanx…… for such a nice and important topic. This was needed for me.
Thanku sir It is really helpful nowadays when millions of accounts are being hacked everyday.
Thank you for the useful information.
However, I am sure that most people will not follow these steps in spite of reading. They are too damn stubborn and lazy to go beyond blocking the credit card or bank account.
Hi friends,
I would like to share a incident happened with my brother’s Standard Charted Debit Card, this happened in Mid 2011, he had done a online purchase 1 year back when he was in USA, that was the only online purchase he ever did, all of a sudden one day he started getting a message one after the other of Rs3000, then Rs4000 is deducted, in total around Rs15,000 was deducted, we immediately contacted our bank on phone banking and blocked the card and the account. The transaction took place in some other country which we never heard of! Bank promised to give us our money back, but in installments. In a span of 3months we got 90% of our money back.
immediate action was the best remedy for us. I hope this helps you all.
May God bless you all,
Chers,
Saurabh Pandey
Hello Saurabh,
Thank you for sharing your experience with us. Such information helps educate our readers and make them more cautious against such incidents.
Regards,
This is very useful piece of information, no doubt. However, I request you to give us a instances of hacking in general.
Hello Mr/Ms Kulkarni,
Thank you.
Talking about a general instance of hacking, we can take the following hacking incident that recently occurred:
Reportedly, Vodafone Germany has been compromised by hackers, exposing sensitive and personal information of about two million customers. This information includes names, addresses, date of births, and even bank account numbers. The authrorities concerned have said that, more critical information such as credit care detials, phone numbers, and passwords are safe. It is suspected that an internal server on Vodafone’s network was compromised for this hacking attempt.
Regards,
Thanks for sharing very improtant info.
Thanks Sir helped me a lot.
It is very difficult to get through the current law system to recover our hard earned money. What I could see in Mr Sant Ram’s case is that bank also didnt do much to protect or stop the transactions from taking place which is not right. Also I would like to point out that we should not leave our account dormant or stop using it for any time gap. At times such accounts also get cleaned up and we come to know only when we once upon a time like situation decide to go and check the account status.
Also I came across some random issues where the ATMs are not supposed to place the camera facing the ATM screen and it should be facing the user and behind the ATM screen.
In the present age of online banking activities where our details can be easily available to the hackers through various bugs, spyware, malware, etc. we should be very vigilant at all times to safeguard our earnings so that no one can fleece us and take away our money.
Thnaks sir!
Really this information is helpful for every man. 🙂
think you sir
Resp Sanjay Katkar Sir,
I have one idea for to stop the frauds trasactions,
From above reply almost all trasactions from hacked cards/details done in third country(from other country ).
so Bank need to one provision whenver the transtions doing for other country required strong confermation like one time password or Email_password before completion.
From this idea we can stop the some %of fraud trasactions which are doing from hacker.
Sir ji kripya kar ke Hindi me samjhaiye na hum samajh nahi parahe hai…hame ye jarurat hat
Hi Rajesh,
Kindly follow this link – https://www.quickheal.com/in/en/contact/
From this page, you can get the contact details of our regional offices, and get your issue resolved.
Regards,
what is the product key???
Hello Yatharth,
Product key is basically the License to run Quick Heal products on your computer. For more details, please visit https://www.quickheal.com/in/en/home-users
Regards,
verry good service
Sir, My computer is Infected by a Trojan.nymaim. So what I do…
Hi Shrish,
Kindly contact our support team at 0-927-22-33-000.
You can also raise a query at https://www.quickheal.com/submitticket.asp. Our support team will get back to you to resolve the issue you are facing.
Regards,
Hello sir what if the hacker uses my online account to buy things and then leave a track only to me what then? Is that possible?
Hi Andrew,
If you inform your bank or lodge a complaint with the police the moment you realize that your account has been hacked, then you may not be blamed for the situation.
Regards,
Rajib
thank you sir.. for your sharing innovative research on online frauds and also for giving a good prophylaxis{which means preventitve treatment in medical language).and also learnt from you that online transactions are not completetly secured and also mobile banking is also so dangerous because its a latest feature that all banks provide,but mobile banking service is also enough for hackers to gain completete acess. because most gsm phones are strictly vulnertable to hacking if these phones are not strengthen with antiviruses and their respective updates also sms from banks also provides enough confidential informations about the its customer..so one best way is to always keep in mind that you have to become more and more careful while onlinebanking and mobile banking
I do agree that Bank will pass the responsibility on the VICTIM to pay the amount, which is NOT AT ALL FAIR, as HOW COME THE HACKER CAN ACCESS the BANK DOMAINS for CVV passwords, PIN, 3D Secured Passwords, which are directly related to the final security levels of the Bank Domains.
Also these passwords were also not visible while feeding the characters as they are quickly converted into “*****” (STARS). That means the Bank Domains are not secured enough, despite these the Banks Claims best Security systems they have, thus BE-FOOLING the Customers. Refer to the cases of recently hacked Bank Accounts of Mumbai Police in SBI & Indian Army account holders in Axis Bank, where the Banks has re-paid the money back to all its Account Holders, whose money was hacked through On-line transaction.
really very good information. thanks a lot.
You are doing a very good job.
Hi
Pls give me suggestion on through online around 20000 amount is deducted while i logg complaint to Bank he says this transection done by online so we will not help this have been shared by your 3d pin to anybody.
can you suggest on it.
Hello Pramod,
We would advise you to follow these steps:
1. If the bank account is hacked immediately after you have done some online transaction from some PC, then first scan and clean your PC with latest anti-virus scanner. This is to get rid of any rootkit or key logger that may have been installed on the PC and which would have compromised your login details and sent it to the hacker.
2. Reset your login password, pin, and security questions & answers.
3. Verify if your contact details such as address and phone number have not been changed by the hacker.
4. Report the scam to right authority in the bank.
5. Report a fraud to local police station.
Regards,
Thanks sir for your reply.
I have report to police as well as bank manager but police station told me this is bank work they have to investigate police will not interfere on this matter then i mate with bank manager he told me that CVV and 3D pin not to be scanned either you have shared with some one or u r hacked by your pc.They have given last of reason but they are not ready to take action for further investigation also told me go and complaint to RBI for further issue.
pls suggest what necessary steps can be taken.
Sanjay,
Very useful tips. I just lost more than 98000 INR from my bank account. I got multiple SMSes in my mobile within fraction of a second and the money was gone. I immediately called the bank up. But they just blocked my debit card and told my dad to lodge a police complaint. This is so frustrating. The bugger has done 13 transactions to syphone the money and the trend is quite predictable as he has tried out with $1 transactions inbetween. I read in different sites in internet, Federal Govt has streamlined the process so beautifully making Banks equally and responsible and accountable for the loss and have defined SLA for responding to the distressed consumer.
The transacation log say “VIN/BEN PORAT Y/201311290442/0”. Can someone explaing how can I find out the merchant’s site?
~Nil
Thank you for reaching out to us. I am sorry to learn about your loss. Let me come back to you on this..
I have replied your query and sent you the reply on your email.
What if the hacker cant be tracked making sure that my account is the only possible tracking?
THANX A TON…….CARD HOLDER’s WOULD NOW WON’T HESITATE TO DO ANY TRANSACTION
THANX AGAIN FOR THE SAFETY MEASURES
hi
Sanjay can u pls tell me abut query.
Thank you for vary useful information. What I do not understand is whay RBI is not making it mandatory for all card issuing authorities to issue all credit and debit card with the photograph of the card holder. Further, I have also observed that no merchant outlet varifies the signature on the back side of the card with the signature which a person puts on the invoices and other papers. At present any person can use any one’s credit/debit card very easily. If photo ID cards are issued and if the responsibility of varifying the signature is put on mechant outlets I think such frauds can be minimised.
My brother has just last month moved to Canada to pursue a job there, working hard non-stop since he was 16, earning over £10,000. A Month out there and he feels lonely so his girlfriend tries to go out there to help him, she gets denied at the gates at the airport, so he tries to buy her a flight to Canada by going to the Canadian airport, the tell him his visa is UN-usable and tell him he is a illegal immigrant, and so not understanding what is going on he tries to book a flight out of there to come back to England to find out what is going on, he ‘tries’ to buy a ticket thinking no problem as he had £10,000 in his bank account, his card gets DENIED and they tell him he has no money in his bank account. So he is stuck in a country where he has only been for a month and has no money, his phone is out of charge and we have no way of contacting him. So please, tell me, how do I help him. He doesn’t deserve this, he does nothing wrong, works around the clock since he was 16 and someone has had the BRAINS to STEAL £10,000 of him, now i’ll ask the police and they’ll offer no help, just carry on being FAT useless idiots, talk to the bank, blame it on him, the money stealing novices! The world is sure not fair, and I Tell you this and I mean it, one day I will find who did this and make this most likely FAT non-sociable person pay for what he has done to him! And one day in the future do other peoples jobs for them in helping the DECENT civilization. respond to this email, many thanks.
Hi,
We are sorry to learn about the troublesome affair your brother had to undergo. As you have mentioned, you will be seeking help from the police. Besides that, we would advise you to get in touch with the bank your brother has an account in. Let’s hope they will be able to sort this matter.
Regards,
Hi Sanjay,
I’m an NRI and have lost INR Five lakhs last year due to some unauthorized ATM transactions happened from a country I never visited. Its clear that my debit card details were skimmed and being used to make these cash withdrawals. I have approached the bank’s branch, regional office and even the corporate office but didn’t get any positive feedback. Lastly a letter was sent the RBI ombudsman’s office in Mumbai and this also not entertained saying that transaction are happened from a place which is not under their jurisdiction.
Kindly advice me on the chances of getting my money back and on whom to approach now…
Hi SHA,
We are sorry to learn about your misfortune. You have mentioned that you have contacted your bank and also the regional office, but did not get the expected results. Therefore, we would advise you to report a fraud to local police station, as mentioned in the post.
Regards,
Is foreseegame.com a trustful site?can i give them my bank account no,my name,IFSC code?
Hi Shushomay,
We would like to advise you to avoid giving away your personal information including that of your bank account on any website.
Regards,
Rajib
Today morning someone called me on behalf of icici bank saying that my account has been blocked and he was resetting a few things. I like an idiot shared my details like CCV and OTP , few seconds alter 15,000/- was debitted from my account. I know this is totally my fault and i am responsible as i have shared the details. But is there anyway to recover my money or stop the transaction.I blocked the card and contacted the bank but they told me that nothing can be done.The police as usual was laughingly telling me to go to a stationary shop for lodging the complain, when i approached a senior official ,he told me to go away and not waste his time.
I am totally clueless as to how to proceed with this since the bank said it will take weeks and police is not helping.
Pl send me your detailed information, so that I can help you in proper way.
I am in private job, not in bank. But as a human being, I can proper help you. Please write me immediately.
Thanks,
Rameshwar Rai
hello sir my atm card is really hacked some one online shopping and withdraw 18,000 im in very big problem i many times shop online i think someone take my pw and its hacked
Hi Vikrant,
We would advice you to contact your bank regarding this issue. We would also suggest you to change your password for your online banking account.
Regards,
Thanks a lot Sanjay for the post.
I have a dumb question, lets say someone has all the information on the debit card and also the mobile number, without physically having the mobile or the card, can they make online purchase ?.
Regards,
Rekha
Hi Rekha,
Yes, with all the details of a debit card, anyone can make online purchase without the card physically present with them. However, most online transactions require the user to authenticate himself/herself with an OTP (one time password), which is sent to the user’s registered mobile number. So, without the registered mobile number, the online transaction won’t go through.
Regards,
Rajib
I just arrived in Chennai,India 2 weeks ago..
About a week later I went to the ATM machine to withdraw some money at a local bank with my visa card. Yesterday went to do the same but from a different ATM machine only this time when I got my slip the balance was completely wrong. Showing half the amount of what was supposed to be there. So I quickly went online to check my bank balance only to realize debit amounts in my account I had not known about totaling to almost $4000/-. I immediately called my bank in my home country and explained to them what had happened to m with checking account balance online through my bank is that the bank can even take a week to update and bring your account balance upto date. So I immediately asked her to give me the correct balance of my account and from $8000/- my account has been drained to about $250/- of which I managed to withdraw yesterday. Worst part about all this is that my bank says they can’t do anything so my money is gone. But the worst part is that I’m in India for medical reasons and the money was for paying medical bills for my dad.
Is there anything I can do to read cover my money… Any assistance will highly be appreciated..
Hi Masoud,
In the post we have outlined the steps one can take to recover their money if their account has been hacked or card details stolen.
Regards,
I had someone get my routing and checking number in a business account and over the two years they took 70,000 dollars today I go to the attorney generals office and turn all info over to them, I did find out who they were, they were making car payments with the credit card they used in my account,
Hello Sir,
please guide me in recovering my money which i lost through phishing scam. I had received an email asking to fill KYC details & unknowingly i have filled some details through which fraudsters have withdrwan my money of around 60000/- by making duplicate debit card, where as i have my original card with me. i have given complaint in bank & also to police. Bank people are telling that they are not responsible for it. please help me in how i can get back my money.
Hi Savitha,
We are sorry to learn about your misfortune. It is unfortunate that your bank has not extended any help in this matter. What we would recommend is to take a followup with the police regarding the matter. There are good chances that they will be able to provide you with substantial help.
Regards,
what do these transactions mean are they online shopping or otherwise who is merchant according to you. can these merchant help me to cancel these transactions. I have informed mobikwik and payTM. these are unauthorized transactions from icici bank account with debit card-
1) INR 2,000. 00 VIN*PayTM on 11-03-2014 09: 51: 22.
2) transaction of INR 2,000 VI N*PayTM on 11-03-2014 09: 52: 06
3) transaction of INR 1,000.00 VIN*PayTM on 11-03-2014 09: 55: 51
4) transaction of INR 1,000.00 VIN*PayTM on 11-03-2014 09: 56: 41.
5) transaction of INR 1,490.00 VIN*WWW MOBIKWI on 11-03-2014 10:01:40
Hi Ketan,
If these transactions have been carried out from your debit card, you need to immediately call ICICI Bank and block the card so that further debits cannot occur. You need to then speak to the customer service center and inform them that these fraudulent transactions have taken place. You would also need to contact the service team of PayTM and MobiKwik and inform them about this.
Best regards.
Hi friends tq u for all ur valuble suddestions
yesterday in my sbi account 5,500 money detected with out doing any online transctions and ATM withdraws. I am checking my bank statement online it shows 5,500 money withdraw from ATM NO 7405 AP HYDERABAD. but my ATM card in my pockets in yesterday and i am not sharing my PIN to any one. What to do
Hi Malleswara Reddy,
We would advise you to contact your bank immediately on the matter. You may also choose to lodge a complaint with the police.
Regards,
is it possible to recover my ammount my bank not giving support to me .they said we can’t do any thing except block your atm. plz help me to get my money back
Somebody call me yours debit card is misusing. I have account in HDFC bank in Gwalior city center please help and check balance and call thanks
Hi Shyam Sunder Chhaparia,
We would recommend you to contact your bank to verify the information. This will help you get more clarity on the matter.
Regards,
Rajib
today somebody had used my debit card details to make online purchase through steam games amounting to 40000 inr thru a total of 8 transactions can someone help me in recovering the money ,i had blocked my card and registered a complaint both at icici bank and the police station
Hi Gowri,
We are sorry to learn about your misfortune. You did the right thing by filing a complaint at the police station, and also notifying your bank. Let’s hope they will help you in this matter.
Regards,
Hi Gowri,
Same happened with me, someone fraudulently used my ICICI Bank debit card details against unauthorised transactions on steam games total of 2 transaction amounting 5200 inr and right after second transaction I received a phone call from ICICI Bank asking if I did those transaction, and after that they blocked my debit card to further stop more transactions. It seems they were aware of that those transaction were unauthorised and that’s why they acted fast and call me because it was happened before. I have registered the complaint at icici bank and they are asking for docs(FIR) regarding this fraud.
Please tell me if your dispute was resolved by ICICI bank and you recovered your money. Please reply, it will help me regarding to deal with them.
Hi
I got a call saying that i am calling from Provident fund office and you will get your provident fund in 24 hrs. so he told me to give your debit card details to match pf account transfer when i gave him, he told that he cannot transfer the money in one account so he told me give any other account, but till that time he withdrawal all my money from bank. when i gave him the other debit number he also withdrawal the money from that.i tried calling him but no response.
Hi Khurram,
Unfortunately, you fell victim to a phishing phone call. Provident Fund transfers only happen once you submit certain forms to your organization. You should have not given your card details over a phone call to an unverified person in this manner. We suggest you immediately contact the police and the concerned bank and ask them for assistance regarding this.
All the best.
dear sir,thank you for your blog.On 4th May I booked a movie ticket with ticketnow.com.Next day ,on 5th May I received bank message that online purchase has been done.Realizing that it is a fraud,I searched for ICICI bank customer care number,called them and blocked the card.But in this period of 5-8 minutes,three more transactions happened with TCGPLAYER.COM and I lost around Rs.33000. Then I went to bank,taken statement from them and visited the police station to file a complaint and get an FIR.But no body was interested to take such kind of complaint.Then I have done some internet search and found your article most informative and useful.As per your suggestion,I contacted TCGPLAYER.COM within 4 hours by E mail(no phone no.available in their website).I explained the problem and asked them to refund my money.They promptly replied and within 4 days I got back nearly 30000 RS.
As you have suggested,first block the card and then call the seller at the earliest.Once again thank you.
Dear Ramachandra,
We are glad to hear that you were able to successfully retrieve most of the money stolen from you. It is good to know that there are cases where the money is actually refunded. Your story should help others too when they find themselves in a similar situation. Thank you for sharing this.
Best regards.
i need my acc fb cos i have alot message from my friend
Dear Sir,
I Mr Vasudev R Pai have an account in SBI Hubli Branch but previous year ie,26 Apr-2013 I Lost my Money of Rs 11941 but next day i reached to My Branch they didnt take any action instead they told to complaint but we dont have hope regarding this & tried all my efforts & kept quite but by reading ur blog i get little hope that i get my lost money this are details of their Account No which has frauded me online of Rs 11941.Plese help me regarding this.
Sl No Account No Amt
1. 311515041784 5000
2. 311618102490 4998
3. 201318849431 500
4. 201318850587 444
5. 201318850915 444
6. 201318851472 555
Regards
Vasudev Pai
Mob No.9481524035.
Hi Vasudev,
Have you a lodged a police complaint regarding this?
Regards,
Sir, Iv recieved an email says that my email has owned £500000 by lottery,etc. for my foolishness, I gave them my bank account number and bank address and my phone number. Can they hacked my account?
Hello Dung Jamatia,
We would advise you to contact your bank regarding this. We would also advise you to never entertain such emails, especially those that come from unknown senders.
Regards,
hi. today 20/6/2014 i got a call in the morning from ICICI bank that I need to block my debit card coz some fraudulent transactions have been made on my debit card as it was early morning I was half slept I thought someone is bullshitting. but when I hanged up I saw seven texts in my inbox. when I check I saw 7 transactions of total INR.32377.I called ICICI bank customer care and blocked the card. I rushed to ICICI bank and spoke to the staff and the manager about it. when they checked the transactions were made in Canada and the debit card which was used was my previous debit card which is invalid coz I have got a new debit card from ICICI bank few months back. but still the transactions were approved on that card which is disgusting. how can ICICI bank approve the transactions on the card which is not valid anymore in their records. I have filed a complaint in my nearest police station in bandra Mumbai also. and now the ICICI bank is saying it will take them min. two weeks Max. three months to credit the amount back into my account. I’m curious will they really credit the amount or not?kindly suggest what should I do.
thanks….
Hi Shah,
It is highly unfortunate that such an incident happened to you but at least it came to your notice before more money was debited from your account. It is good that ICICI contacted you and that you have already filed a complaint with the police. It is hoped that your money would be returned to you as soon as possible. We cannot say with certainty how long that will take though. But we wish you all the best. Do let us know when your cash is refunded to you.
Best regards.
i want to know that can’t the police can trace the ip adress and phone nos. from which the transactions were done.if not in india can the merchants can refund the money.
Hi Ritik,
Thank you for your question. IP addresses can be traced but there are several softwares that are easily available which can mask the IP address of a machine. So this process cannot be relied on blindly. Moreover, if the location of the perpetrator is in a foreign country, several international laws and legal issues also come into the picture. Same is the case with tracing of phone numbers. So, these cases need to be treated as unique every time they occur and there is no one fixed way to tackle all such incidents.
Best regards.
if it is done in india and if it is done in internet cafe then it can’t be traced.can the merchants refund the money if an wrong tranasactions are done.
Hi Ritik,
The merchants can refund the money if a compelling case is made. If it is proven beyond doubt that a transaction was fraudulent, they have to refund the money. But again, this is highly subjective and depends on a case to case basis.
Best regards.
i got a mail from icici bank regarding the fraudluent transaction which were made on 21/6/2014 and they said icici bank is working on it but the bank is not liable for this.how can they say icici bank is not liable?if icici bank is not liable then who is liable?i have my money in the bank not on a street where no one is liable for anything? trasactions were made just coz of neglgence of bank or i can extremely poor security reasons of the bank.
kindly suggest how to handle the matter?
Hi Shah,
Incidents like this are always unfortunate and every party tries to absolve themselves of blame. However, it is the bank’s responsibility to ensure that your money is returned, unless it is proven that the loss occurred due to your negligence. We suggest you report this to your local police station and also register a complaint with the cyber crime cell of India. We hope that your money is returned to you.
Best regards.
Hi Team,
From my IOB account 25,100 has been withdrawn through my debit card without my authorisation. Kindly help me to recover my money. I have blocked my card and mailed a complaint to bank and to ciber crime cell delhi.
Hi Elayaraja,
The necessary first steps of blocking your card and filing a complaint with your bank have already been completed by you. We also suggest you file an FIR with your local police station. All the best while recovering your money.
Best regards.
i had a failed transaction and i was told to wait for 45 days and now 45 days has passed without anything happens.
I need ur help as my a/c also has been hacked on 3 jul 14 n fraudelent transaction hVe veen done from outside india ..but the merchant details ard nt clear. Pl help
Hi Swati,
We would advise you to immediately lodge a complaint with your bank regarding this incident.
Regards,
The a/c statement says pos 881504 target canada T3769 saint-L and the same amg has been deducted seven times
Can i contact sanjay katkar somehow
Dear Sir,
There were 3 transactions from my ICICI bank account.They were
1) D VIN/WMV*MATC and second was same. In both the transactions 2819.69/- and 2568.99/- were deducted from my account.
2) D VIN/FTD.COM/ was the third transaction of 8000/-
Please help me in this case. I have blocked my card
Hi Mohit,
It is unfortunate to hear that these transactions were conducted without your knowledge or approval from your bank account. To resolve this, we request you to contact your bank directly, in this case, ICICI Bank. They would be the best people to help you out regarding this.
Best regards.
paytm.com provides abt hacker or not ?
Hi Rahul,
Can you please elaborate a bit further on your question? We are not quite sure what you mean here.
Regards.
Dear Sir ,
This is inform to you that Rs.40000 has been debited from my account without any notice and i have not used my ATM or netbanking .
The same has bees done 22nd july night and four fraud transaction/system error of Rs.10000 has been done 22 july 14 and total of Rs.40000 has been debited from account . with the narration of something NWD. and ATM having with me only.
what is the process to recover the amount.one bank person has been call to me and conform we will revert your money but he did’t provided any written mail.i m also worried about this please suggest who is the responsible person and what is the mail id. please help me on same ASAP.
Regards,
Rahul Srivastava
Dear Rahul,
We are sorry to learn about your loss. If you think you are not getting adequate support from your bank, then it is advisable to raise a complaint with the police.
Regards,
My citibank creadit card hacked by someone on 12th july’2014 and he did three online transactions in USD /GBP currencies. Within 3 hours of transactions i informed citibank regarding fraud happened and asked them to stop payment to merchants.BUT citibank ignored my requests and paid to the merchant. In my case the problem is merchants are fake as their sites are either not up or credentials given are wrong. So i cant think of getting refund from the merchant asthese sites are made for Fraud purpose (looks like).
After 3 days i got new card reissued to me and to my surprise i used that card only once and again the same hacker did one more transaction on new card on 22nd July’2014 (i am saying that the same person as the merchnat is same whose site is not up and running for shopping) .
Citibank is not listening to us and just saying that as these transactions are done using IPIN so we cant help you.
Citibank is not at all coopearting. Even for second Fraud we informed bank within three hours of fraud happening.
We are still struggling to get our money back. But i can say is Citibank is hopeless bank and doesnot care for their customers.
Hi Seema,
This is a very serious problem indeed and it is unfortunate that your bank is not cooperating with you. Firstly, we suggest you switch to another bank once all this is done. Secondly, have you approached the police yet? Filing an FIR may seem like a tedious job but it will certainly help in this matter. We suggest you do that ASAP. Also, please contact the Indian cyber crime cell for further assistance as they look into such cases in detail. Here is their link – https://cybercrimecomplaints.com/cyber-crime-cells-india.
Hope this helps and you are able to get your money back soon.
Best regards.
My ATM cards got stolen from my car.
I came to know about it only when the transactions were made.
I had 7 cards and transaction was made from all 7 cards. Each from a different location almost simultaneously.
Now i have blocked my cards.
I want to know how have the thieves been able to withdraw money from all atm cards each having a different PIN altogether?
Can I get my money back?
Hi PPG,
We are sorry to hear about your situation. Firstly, yes you can get the money back. For that you need to contact your banks and the police as well. Since the transactions have almost all been made at the same time, it will be a bit easier to prove that this is not humanly possible, especially if all the transactions were from different locations. However, you will need to chase the authorities for this. Secondly, in the future please do not carry so many ATM cards with you. Try to carry only one which you will use for your day to day expenditure and keep the available balance here not too high, so that your loss will not be high in case of theft/loss. We cannot comment on how the attacker managed to crack 7 different PINs, as there are many different techniques used for this purpose.
We hope you successfully manage to reclaim your money.
Best regards.
hey, today morning i got a series of messages saying that so and so amount has been deducted from my account. and in total i lost around 40000. 🙁 i contacted the customer care of central bank of india and they said these are out of country trasactions and asked me to report to bank. i have mailed them. what else should i do? the transactions say atm withdrawal and the amounts are 421.02, 1683.48, 4208.40 and even 20250.42. how can somebody withdraw this much amount in one day. i have never parted with my information, still how can this happen ??
help me!!!
Hi Nikita,
We are sorry to hear about this incident. If you think you are not getting the right amount of support from your bank, then we would advise you to raise a complaint with the police. Hopefully, they might be able to help you with this issue.
Regards,
pls sir refund my money sir
Hi Lakshmana,
Apologies but we are not clear about the exact nature of the issue you are facing? Can you please explain a bit further and give us some more details about this.
Regards.
sir,
im recent victim to the fraudster, which was happened.on 4/8/14. my story was different. please give suggestions after reading my story.
Due to failed transaction of amt Rs. 612 by ATM ( actually which was approved by Axis payment gateway but failed to redirect to merchant site). I immediately lodged a complaint ( upto this every thing was fine)
later i got a cal from someone(As a consumer. forum care) who assured me to refund & asked all ATM details including PIN ( at 1st i doesnt agree to share my PIN but convinced as he had made a Missed call from my ATM TOLL FREE NO.+18004252910, I have knowledge that no bank asks PIN, but fell to his trick)
i lost 5000 (as 2 equal parts) within minutes ( Sms alerts). (this was happened during night)
i called him next day mrng at 1st he received my call( i asked his name & place , he was dumb)but later placed busy tune.
i googled for mobile tracking bt not get exact details.
i found the transaction on my net banking portal, which is as follows:
1. POSTXN/04-08-2014 19:16:45/22316851 amt Rs.5000.( actually in two halves with a gap of 2 min).
please help me the way atleast to trace. even my amount looks somewhat less, most people ignore these as small amts. this favours these fraudsters to continue with small amts to be on safe side as no one complains & mostly ignores to take risk with police.
i want to catch this fraud.
Hi Ganesh,
We are sorry to learn about your misfortune. We believe, lodging a complaint with the police may help you with this issue. Also, please understand that, no bank will call you asking for your bank details. If you do get any calls in future, do not respond and report the same immediately to your bank.
Regards,
dear sir
just now i faced the problem .Due to some problems of my net i didn’t blocked my account immediately
so after a hour i transferred my rest of money into my another account .but in this time i lost totally 9860 rs.
after some time i checked my account and all are POS TRANSACTIONS
so could you please help me immediately
suggest me how to get back my money please
regards
sanjeev
Hi Sanjeev,
We would advise you to report the incident to your bank, if you had not done so.
Regards,
Then why the banks push you to make transactions online if they are not able to offer a secure transaction. Ordering checks have become a night mare. They are very expensive to make you use online transaction. Everything is a mockery
On Saturday when i checked my saving account statement online , found that one cheque was cleared by citi bank for rs. 16500.00 , which I reported to my bank and showed them the same cheque is still with me but till now nothing has been done.can somebody help me in this regard.
Hi Anil,
It is unfortunate to hear about this incident. You will need to follow up with your bank to refund the money as this is clearly a mistake. If they do not cooperate, then you will need to contact your local police station as soon as possible.
Best regards.
Really good information
I had incurred arround 57000/- loss due to fraud transactions made on my account in canada while the card was with me here in india.
I have blocked my card and lodged a police complaint, i am having card protection plan, they have assured me to get my money back with some claim formalities.
Just want to know if insurance companies help in this case with your experience.
My case is different actually I transfered 20000 to one of the person in exchange of electronic gadget and after transfering he didn’t picked up my call but I have his bank account details and acc no:too what can I do to recover my amt back please help me or suggest something
Hi Nitesh,
Kindly contact your local police station as soon as possible for this. They will be the best people to help resolve this situation for you.
Regards.
Thanks a lot Sanjay for your so much valuable information.
I was hit with a debit card fraud recently and the bank was giving no clear information and very bad response.
It was only because of info on your blog that i was able to recover my money.
sir,
yesterday i became victim of froud transaction asked me all detail by saying that he is calling from mumbay head brach for upating ur atm validit ,if u will not do so you will lost your money.
so , plse tell me what to sir ..it happened on 20/08/2014..called from india airtel telicom 9661956738
Hi Saurabh,
Please do not respond to such calls and do anything they ask you to do. If you are in doubt, visit your bank and ask them face to face if there is some issue with your ATM card. If your card validity is close to expiration, you will receive official notifications from the bank and not random phone calls such as this. If you have given out your card details, please block the card immediately.
Regards.
i often do online shopping and i think someone has stolen my card no. and password,its a maestrocard so there is no need of otp,someone has shopped og worth 5999 from my card.can i get the name of that person who has done it and name of the online store?
Hi Rakesh,
You can view your account statement to see the name of the store. If your card details have indeed been stolen, please report this to your bank as soon as possible and get the card blocked. Also, for a refund of a fraudulent transaction, you will need to resolve this with your bank. You should also approach your local police station so that you can convince the bank about the genuineness of your situation.
Regards.
Hi Sanjay and Team,
In last month that is 25th July 2014 there is a news spread about several SBI salary accounts of IAF officers being hacked and all the Transactions are being made in Canada. Have your team came across this news, I would like your team to write a blog elaborating on this issue.
Thanks
Rahul
Hi Rahul,
Thanks for the feedback and bringing the issue to our notice. Your suggestion has been duly noted and we will start working on it.
Regards.
HI ,
Today only i have encountered the same fraud, somebody has made a purchased from my account of Rs 9000 can you suggest me how can i resolve this
Hi,
Today I received 5 SMS saying that I made a debit card purchase. Firstly 62.89 rupees were deducted and reversed twice. After that 13054 got deducted immediately. I have not made any debit card purchase recently (at least in the 3 months). I only use online banking and never used debit card number or cvv to pay for my transactions. Still I don’t know who someone can clone or get my debit card details and do such fraudulent transactions. I immediately called the bank and blocked my card. They said their fraud investigation team will look into this and get back to me.
Any Idea on how to find the merchant “BEIJINGHANY” ??
Serial Number Transaction Date Transaction Remark CR/DR Amount (INR)
1 02/09/2014 VPS/BEIJINGHANY/20140902102531/0 Dr. 13,054.30
2 02/09/2014 VIN/PAYMNT RVSL/20140902102232/1/0075015 Cr. 62.89
3 02/09/2014 VIN/ENCRYPTOMAT/20140902102232/0 Dr. 62.89
4 02/09/2014 VIN/PAYMNT RVSL/20140902101705/1/0075015 Cr. 62.89
5 02/09/2014 VIN/ENCRYPTOMAT/20140902101705/0 Dr. 62.89
Hi,
BEIGINGHANY seems to be Chinese merchant, I tried to search it more on Google and many of the sites are in Chinese language. This it making it difficult to understand who exactly is the merchant. Your transactions indicate that the trial run was done on Encryptomat and then it was used for making the fraudulent transaction. Sorry I could not help you in this case..
Hi,
The same merchant took 17k from my account. I’m in process of filing an FIR on ICICI at the moment. merchant name is BEIJINGHANY
If anyone know my atm card no ,atm pin &cvv.he will debit by online shoping and money transfer. Then how can i get that kind of fraud.
Can police reach to the fraud and how pls tell me.
If someone knows your card no, PIN and CVV, you should immediately change the PIN number. The person who knows these details can easily create a similar fake ATM card and use it to withdraw cash. Cash withdrawal is difficult to catch. This information can also be used for online shopping and payments. The only solution would be to get the card blocked and get a new card issued. It is always good to use chip card as it has additional 3D password/PIN which you need to supply at the time of each online transaction. If your card has already been misused by someone in that case please read the blog carefully, I have given some suggestions on how to try to recover the money.
I have an Salary account with your bank Sec -XX , Noida Brach with A/c No : XXXXXX. I have made a cash withdrawal from XX ATM ( XXX, Ghaziabad) on 30-Aug-2014 at 18:15:23 PM. After there are five more transaction done each of RS 10,000 done from ATM card on the same day between 23:31 PM 23:34 PM. In messages the remark is coming CASH-ATM/AGRA/AGRA .Agra is so far from Ghaziabad .Its not done by me and my ATM card was with me all the time. No Bank name is appearing under these transactions .
After complain ,someone again try to withdrawal amount on 2-sep-2014,but My Card was block so i got notification.i complain again for the same.
Please suggest
My post of recovering money gone from hacked account was with respect to transactions done for online payments and not for ATM cash withdrawals. Your case clearly states that the cash was withdrawn from ATM and this is difficult to recover. You will have to take the help of law enforcement/police.
pls is it possible to receive money through your debit mastercard if it has been block.
Someone use my card details to purchase movies from disneymovieclub, i sent a mail to them alerting them of the frudulent act, they replied my email that they will send the money back,But i have already block the atm card to avoid any further debit of my account. what i will love to know if i can still receivee the money.. THANKS
Hi,
Yes you will receive the money. To be sure, you can speak with them once again while they do this. They simply have to reverse the transaction which should not be a problem.
Regards.
Hi sir,
It seems like somebody has duplicated my debit card and used it to purchase something amounting 65000 from another country. I am clueless how this can happen. The bank people said it might be a case of Skimming as the transaction is not done through online. Initially the bank had suggested not to file an fir in Cyber Crime Police station as my online account has not been hacked and its a case of probably skimming. Also they told me that amount will be credited back to my account in 7 days after some initial investigation. But again I got a call from the bank after 4 days saying that I need to file an FIR since this transaction is done from outside of india. Can I file a FIR now? what step I should take next? As per RBI rule bank should return my money in 7 days as these is no fault of mine. But the customer care people told me that rule prevails only if fraud transaction happened within india. Not sure what is the correct rule. Please suggest.
Regards,
Rohan
Hi Rohan,
Firstly, we regret to hear about your case. The bank seems to be doing all in their power to rectify this. However, you should file an FIR as soon as possible. You have lost money through theft so no matter what happens, you must have an FIR. Whether the bank needs it or not does not matter. We are not sure what rules apply if the fraudulent transaction has happened outside India, but this should not change anything. Approach the cyber crime cell as well and get their guidance. The bank is faultless here really, but they are the ones who need to compensate you no matter what they say.
We wish you all the best.
Best regards.
I got a call from number +91 7764007973 at 1.26 PM dated:05/09/2014 mentioning that the call from SBI bank customer service department in regard to update & upgrade the bank account and DEBIT cum ATM card No…
Fraudulent/Accused had ask for personal information from the account holder of the debit card associated with bank account no, viz, Debit card number, CVV number, expiry date & password along with bank account number to upgrade the card & saving bank account…
By sharing the personal information in the trust having call from SBI BANK CUSTOMER CARE DEPARTMENT to update & upgrade the bank and debit card detail…
After having the entire personal information of bank account & debit card, fraudulent/accused had made several successful online transaction from the SBI bank account using debit card at PAYTM, CCAVENUE, FREECHARGE of arround 65000/-
Hi Arun,
Banks never call their customers and ask for personal details such as these. This is a tip that all banks and security advisors give out on a regular basis. Via emails or calls, no bank will ever ask customers for these details.
Right now, you need to visit your local police station and file an FIR immediately. Also contact your bank and see if they can do anything about this. We are sorry to hear about your case but you need to act fast to recover this money.
Best regards.
Hi
On 31st August2014, I got five alerts saying there is five unauthorized transactions of total INR 63000.00 on my Visa Debit card. The card is with me I got this alert through mobile as well as registered email ID. And immediately called the customer care and requested to block the card and transaction. The customer care people immediately block the card on 31/8/2014.They advised me to rep[ort the p[olice.
As I am staying in abroad with my family, my brother lodged a complaint India Police Station and details were sent to ICIC bank .
Now I am not getting any response from ICICI
will I get my money back
Pl help me
Hi Manoj,
Sorry to hear about your case. You need to keep contacting your bank and also ask your brother to visit the police again. The consumer court should also be paid a visit online and so should the cyber crime cell. We hope you manage to get your money back.
Best regards.
Hi,
My STandard Charted Credit Card was used online on international websites for Rs 100000.It was bloced right away. cusotomer care called me when transaction’s going on (15 transactions) & blocked card. I had lost my card in home and coud not locate it and i reported it as lost. I filled the DDF form. But after 1 month i checked with bank and they even not contacted merchant.
When i contacted merchants, either they trated me as spam or otherwise after giving intial fraud transaction confirmation, they did not give further details asked me to contact bank.
Now, I know some of transactions happened through paypal, which can be recovered if bank had contacted them. but they did not contacted merchant/visa. in mail when i ask the bank give deatils what merchant says, they did not even tell that they had contacted them, they always tell that i had to pay.
After two months in my addon card i recived another fraud transaction of Rs 230 , which then i called bank to block it.
As Bank does not coperated, not approached merchant. should i report to banking obsedmun. In case i approach banking obsedmun, what is the rule.
Or should i contact consumer court. They have put bank late payment charges and sent another card which i did not asked for.
Pease help.
Thanks-
Hi Jitendra,
We are sorry to hear about your case and can understand how traumatic and frustrating this must be. In this case, since you have been trying all possible steps and also been waiting for a long time, we suggest you approach your local police station and file an FIR. Then you should visit the cyber crime website and file a complaint with them. And you should also contact the customer court for poor support from your bank. Approach all the authorities possible, as only then will the bank start taking your case seriously. The amount involved is not small and you deserve a refund and further compensation for your troubles.
Best regards.
I went through an online fraud on 4th sep 14 and I read this blog just a few minutes after blocking my card. I immediately searched the websites and contacted their customer care. I had lost 20,795 rupees and at first I thought it was gone for good. But in just a few days the websites returned all my money. I didn’t even have to prove that the transactions weren’t made by me. They said that they did an investigation and found that the transactions were fraudulent and so returned my money immediately.
So I want to thank you a lot for such a useful blog post. I’m more convinced then ever that in such cases there is no use of banging your head against police and bank customer care employees. Instead try to contact the websites. That seems to be the best solution but you have to do it as soon as possible.
I just wanted to ask you a question about this whole scam. The four transactions that were made from my card were on dating sites. I don’t understand why would a hacker try to buy dating site subscriptions from my card? Isn’t there some way for the hacker to get cash or get the money transferred to his own account? I just don’t understand what the hacker got by sending my money to these dating websites.
I have a conspiracy theory though. I think that many websites hire hackers to hack into accounts and make purchases from their website. If someone asks for their money back, they promptly return it saying that it was a fraudulent transaction. But I’m guessing 8 out of 10 people don’t think of asking the websites. They just end up arguing with the banks. In such cases the websites get to keep the money. Do you think this could be the case?
I’m sure about a similar strategy used by almost all phone companies in India. They automatically activate value added services on the phones of those customers who they think are illiterate or poor. So whenever the poor guy gets a recharge, money is debited from his phone. This happened to me with BSNL. At first I didn’t do anything coz it was just 8 rupees. But then it started happening again and again and in total 100+ rupees were cut for several value added services that i never subscribed to. Finally I went to their site and found the user manual and it was written clearly that value added services can’t be started without the consent of the user. So I wrote a big email to the head of complaints department in my city. Immediately I got an apology and they returned all of my money in installments. But there must be so many people who just don’t understand what is going on or just don’t complain.
Sadly in today’s world companies don’t find anything wrong with breaking laws if they can’t get caught. If they can exploit a loophole they have no moral objections to it. Do you think this hacking attack on my card from these dating sites could be a similar case?
Hi Aditya,
Thanks for your email and sharing your experiences and feedback.
It’s definitely plausible that the hacker in your case was working in league with the website itself. The fact that they readily returned the money to you certainly points in that direction. However, this is a rare instance. In most cases that we have seen, the websites and companies take a lot of convincing about fraudulent transactions. Especially if they are e-commerce websites because in that case they face a loss of money and the shipped goods. So as you have mentioned, it is helpful to contact the companies directly as soon as possible. But in most cases, getting an immediate response is tough. So one should contact the bank and the police as well. After all, this does qualify as a case of online theft and crime.
A lot of unfair practices do occur in several industries and unfortunately, there are not many people like yourself who take the effort to try to resolve it. The reason companies get away with such activities is due to the negligence of the consumers. So it is always good to spread awareness. We hope that you continue your work to show others the way in this manner, and also hope that you do not have to go through incidents like the one you have mentioned again.
Best regards.
Thank you Sanjay for your valuable Blog……
Sir,
Your blog has been valuable in information and also confirms the reality that getting back lost money is not going to be easy.
My case is, my icicibank account has been misused for 2 fraudulent transactions of 43000/- each total 86000/-. It is an internal icici bank fund transfer to two accounts of different branches in Mumbai.this has happened on 09/09/14 and I realised on 12/09/14.
I realised the fraud only after 3 days because I did not receive any SMS or email alert regarding this.
I jus logged into my account today and got this shock and rushed to the bank where such customary complaint session and then filing an FIR with the police was done.
Now the bank is so discourteous and jus asks me to wait for a response from them when I am asking whom to contact next.
I have not shared any of my banking details with anybody. I do not do any internet transaction at all.my debit card was intact with me till I blocked it and discarded it this morning.
I am still wondering how this could have happened without the debit card, OTP etc?
I am totally devastated. Pls can you help with some information as to how I can pursue this?
This is a clear case of bank’s internet security compromised or some internal hand in it.
If the bank does not respond properly what is my next course of action?
Rgds,
Hi DP,
We are sorry to learn about your misfortune. You have taken all the right measures that are required after such incidents. At this point of time, we would advise you to keep following with your bank, and the police. We hope this problem gets resolved soon.
Regards,
Hi,
Thank you for your prompt response. I am pursuing with the bank and they don’t seem to be owning up or even being considerate in even intimating me a decent turn around time.
My question is how long should I wait for the bank to respond?
Rgds,
DP
Hi,
I am also a victim of ATM Fraud. I lost 25000 in 3 min and 3 transactions 10 10 and 5. As normal person will do, i blocked the ATM card first.Messages just show ATM cash withdrawal. I am waiting for reply from my bank HSBC. At least they should try to find rather then avoiding to face the issue.
Hi Chinmay,
We are sorry to hear about your situation. And we hope that your bank resolves this and gets your money back. Thank you for sharing your experience.
Best regards.
iam also one of the victim for atm fraud.
some body done the online transaction from my account and i didnot share the security password with anybody. on september 3 rd i debited my account with 70000 and on the next day morning 5000 shopping done and after 5 minutes i blocked my card and i informed to the bank branch and they told they can do nothing about it.After seeing your blog iam postin please help me sir. The transaction id got is 2POSP/3001001/424701712485/512. can u say in which website shopping is done in bank they atre saying that online shoppng done and after there is no reponse. plzzz sir plss help me
Hi,
We are sorry to hear about your situation and the money you have lost to a fraudulent transaction. Unfortunately, we cannot help here nor can we trace the origins of this. We recommend that you continue following up with your bank in order to get your money back. Also, visit your local police station and file an FIR for the same. They will be able to guide you better with their cooperation.
Best regards.
Dear Sir
the same online shopping fraud hap penned with my friend. He has blocked his card but lots of transactions had done. We have merchant ID. How to track the merchant ID and the website from shopping has been done? Pls reply on anilmasih123@gmail.com ASAP
Hi Anil,
In order to resolve this, you need to speak with your bank and the local police station. They will be the best parties to track these merchants and help you out.
Regards.
Hi Rahul,
Previously i have posted about Fraud transactions happened on My card for more than 1 lakh. Previously bank did not give any satisfactory answer upto 70 day time period.I Myself contacted Merchants and show the bank about the mails from merchant and now the bank has revert them as fraud transactions.
But they have kept the interest charges billed on my card which is tune to ten thousand. I checked many overses websites, where if the transactons are found fraud then bank is liable to revert the interest biled on it. but could not find any indian website or on rbi website. Could me et me know any such rule in india. or guide what should i do.
Thanks for your website, i got courage to fight this and do whatever possible i could do.
Thanks-
Hey Sanjay,
First of all, thanks for sharing this important information.
I am a student. Recently, I am encountering some problem with my SBI online banking. Someone is trying to login my SBI online account. Every time my account is being blocked for the day due to three wrong password attempts. It happened 3rd time today (07-01-14) within 5 days duration. I come to know about this everytime immediately by the SBI message on my mobile. Although in between I changed my password also. But I don’t want any misfortune to happen. Can anyone suggest what should I do next to avoid any misshappening?? I haven’t shared my password or any other details with anyone. Is there any means by which I can trace from which place or IP address this unauthorized attempts is being made???
I would be extremely helpful if anyone suggest me something.
Hi Sandhya,
We would suggest you to immediately contact your bank regarding this matter. If someone else is trying to access your account, it is clear that they are not aware of the correct password. However, they might be knowing your user id. You can request your bank to change your user id, if it is possible.
Regards,
Dear Sanjay
In today morning from my a/c 5 time deduction was happened, that is in early morning 5 pm, my international debit card is with me, and 5 online deduction was done and i lost total 30000 /-, 1st i block my debit card, and customer care person was directly told that this is fraud transaction, now i have register FRI for it, we dnt have details that from where transaction is done and in which a/c it is transfer, now what i suppose to do???
Hi Bhakti,
We are sorry to learn about your misfortune. You have take the required measures such as informing your bank, and we hope you have filed an FIR. We would advise you to take regular followups with your bank regarding the matter. We hope this gets sorted out soon.
Regards,
KA:- Mr. Sanjay
Dear Sir,
My father recently(09-Sep-2014) faced the issue that some one made 13 transaction of his pnb saving account by using his debit card details. My father immediately block his ATM card from customer care but during that he loose approx Rs 55000 from his account used for online shoping. We all family members put our best efforts to identify the sites/ Merchant used for online shoping with help of pnb cyber cell. Finally we get the details that online shoping was done on the following sites:- ccavenue.com, ptmcash.com,ebs.com. After contacting with customer care of all the sites(After a lot of follow up) all sites has given confirmation mail that all transaction made by using my father debit card details are stopped & money will be returned within 5-7 working days.
Till here every thing was fine. But after waiting of approx 20 days when we do not received the money back we asked from the customer care of the sites, all sites revert that while refunding process they are facing transaction error due to myfather ATM card used for these transaction is blocked.We confirmed that we have issued new card from PNB for same account & PNB is not able to reactivate old blocked card. But sites are not accepting our request , also bank is not supporting in this matter. Now all sites started to give threat that if transaction are not sucessfull than they will return the money to marchant.
Not able to understand wht to do. Please give the comment if u hv any solution
Rgds,
Sanjeev Goyal
Hi Sanjeev,
This is truly a disheartening news. We would advise you to persuade your bank to help you solve this matter. You also have an option to lodge a complaint with the Reserve Bank of India if you think you are not getting adequate support from your bank. Please follow the below link for the same:
https://www.rbi.org.in/commonman/English/scripts/againstbank.aspx
Regards,
hellow..
a fraud atm transaction from my account has done.But i really don’t knw wat to do.i m getting so frustrated.the amount of transaction is 50000 and i just want the cc tv footage that who hav done this.
but branch manager is not helping me what to do??
Hi Shital,
We are sorry to hear that such a huge amount has been lost by you due to a fraudulent transaction. We recommend that you visit your local police station and file an FIR immediately. Also, keep following up with your bank and show them the FIR to prove that this loss is real. We wish you all the best.
Regards.
Hi plz help me I got a call and he said he’s from the bank and within 6 days my ATM is gonna block and then he asked me for my bank details and den password I refused once but den unfortunately I gave him . he purchased sum items from my money its been 12 hours .I already informed in police station . But I want your help sir plz tell me what to do. And do u think dat money will recover.
Hi Omkar,
As you may know, giving out your details to somebody on the phone should never ever be done. It is good that you have filed a complaint with the police station. As of now, you must block your card and ask the bank for a new one as well. In this case, getting the money back may not be possible since you yourself gave out your details. However, the police will be able to guide and help you better in this matter. Unfortunately, there is not much we can do. We regret to inform you about that. We hope you get your money back soon.
Regards.
Hi i recently was fooled by a guy and he took 500 rupees from my account. He said that he is a customer service rep from one of the online phone recharge merchants ( dont wish to specify the name) and since my recharge failed he is refunding my account . He asked my card details and cvv along with the one time password. It was so foolish of me to not realise that he was trying for a transaction and he finally took 500 from my account. Agitated i abused that retard and called my bank immediately to block my card. And ordered for a replaced card Sir i want to ask can this guy misuse my account further from the new debit card i ordered.
Hi,
Fortunately, since you have now got a new card, he cannot do any more damage. I would say that you are lucky that he only stole Rs. 500 and not more than that from you. In the future, please never give out your card details to anyone. There is no service that requires a person to ask for these details from a customer.
Regards.
Thanks for replying back. My new card is on my way, however my question was that can he hack my bank details from my previous debit card that was misused??
Hi Rahul,
No he cannot since the previous card is not linked to your account anymore. So you need not worry.
Regards.
Hi, yesterday night a fraudulent transaction happened on my debit card and savings account where amt. of INR32900 was debited from my account for shopping at Moscow Russia. My statement shows store name as Newfurs at St Petersburgh Russia. I have lodged a complaint with the police and intimitated the credit risk department. My query is that when the bank statement shows the merchant outlet name and address why cant bank confirm with the account holder, if he or she is making this suspicious transaction in some country far, far away from India. I think it should be manadatory to confirm from the account holders before honoruing any transaction. Bank people have the records that first the hacker tried to swap 1.5Lakhs and then 75K and finally he succeded with 32900Rs as my acct only had 50000Rs luckily. Please advise and how to go about recovery. I dont have faith in these HDFC bank people. Worst bank with worst internet server security.
Hi Nit,
We are sorry to learn about your misfortune. You have taken the primary measures such as informing your bank, and lodging an FIR. We would suggest you to keep taking follow ups with the police and the bank, and hopefully this matter will get sorted out soon.
Regards,
I took subscription from sidetick.tv.com us based company which was free trial as they said or dispalyed on website.And debited 50 us dollars from my bank account.And have not refunded or promised to refund.I immediately took out my all cash from my bank account via atm.i asked for refund by writing mail.but they are not responding from last 3 days .I am on my way to block my debit card to avoid future losses .what should i do know?will they be able to reach my bank account after changing debit card.
Hi Rajas,
We would recommend you to contact your bank and request them to block all future transactions with this company.
Regards,
Can i put cyber crime case on that company?how much pain i will go through literarly?
Hi Rajas,
Before resorting to filing a case, we would recommend you to follow up with the company for some more time.
Regards,
As i am a student and live with my parents there is no chance that anyone will credit money tomy scammed account without prior notice
sir ,
a transaction has been made of RS 21000 from my account and there are transaction details on my registered mobile no.. Is their any possibility to trace out the user .
kindly help me sir .
Hi Amit,
We would recommend you to get in touch with your bank as soon as possible regarding this issue.
Regards,
Sir, A recent case has taken place for hacking of my account by a call from unknown person impersonating as Bank of Baroda employee where I am holding my account. He gave me the details of ATM cards initial 16 digits and said that your password has been changed by Bank and asked me the old password which I told him. After half an hour messages started pouring in of small withdrawals from my account which I enquired about with my colleagues who said that the amounts are being transferred to new password account after my narration of the phone call from Bank. But someone knowledgeable asked me to enquire Bank and there they revealed that this was a fraud taking place with my account and it was my mistake to reveal my password. At the end I was cheated of 90,000/- Rupees which were withdrawn online in small amounts of 1000 to 5000 range of various transactions. As per your narration above I was told by bank to contact police and file a complaint wherein police said that there was the remotest of chances to recover money. To my amazement police hires private persons for detecting such crimes and we have to pay for their fees . I suppose there might be some cell for these kind of frauds and if they are not dealt seriously such persons get more confidence in doing so. Kindly revert back with some highlight on my case and what steps should be followed. To inform you one more thing is that the person who had impersonated as Bank employee has his cell no. on till date and also had talked on it 2 to 3 times and said that you money would get transferred at midnight which I knew it wont happen. Till date that cell no. is working that means he is not afraid of being tracked or there a way you can suggest to link up. Do help please with your experience in such cases. Thanks
Hi Pankaj,
It is indeed a dreadful experience that you had to undergo. As you have mentioned, you have filed a police complaint and informed your bank about the incident. What we can advise is, keep following up with the police and your bank so that they hasten the process of solving this issue.
Regards,
sir, can someone hack my account just by knowing my bank account number and IFSC code?
Hi Asha,
IFSC codes are publicly available online. If this information was sensitive, then banks would not have disclosed it. Bank account number, although not public, alone is not enough for a hacker to hack your account.
Regards,
Hi,,
My debit card details were stolen and two transactions worth Rs. 5000 each were made today. I have the SMS from bank with the transaction d but the merchant name is not there.. Only shows that payment was redirected through ccavenue.com. how can I get my amount back. Plz help
Hi Rajinder,
We would advise you to contact your bank immediately and block your debit card, and inquire about the merchant where the card was used. It is also advisable to lodge a complaint at a police station.
Regards,
I faced a fake transaction from my allahabad bank account on dated 14 oct 2014 at 4 pm. i received message at my registered mobile- 7697905593 so i complaint to my allahabad branch-mehatwada along with my account blocked.
they only issue me complaint number-692141 and customer care is not receiving any call till today
i also complaint in JAWAR police station but till today they have not filed any FIR and daily new acuses for not filing FIR, i had taken information receiving from them.
New Delhi police required transferred FIR for further actions
i also contact zonal office allahabad bank, bhopal on dated 16 oct 2014. on dated 18 oct 2014, they informed me that someone had used my atm card for snapdeal purchasing via internet.
then i contact snapdeal customer care on dated 18 oct evening, and they provide the address of the culprit as in trailing mail.
i also contact mpcybercrimepolice@gmail.com and call them to attend my problem but no reply from their side.
i have address and contact number of the culprit but police is not taking action to catch him. what we should do now?
Hi Anshul,
We are sorry to know about your misfortune. Since you have the address of the accused, all you can do now is to take constant followups with the police.
Regards,
Last night at around 1 AM i have received a netsecure code generated sms from RM-Axis Bank. Although the transaction did not happen, it looks like a hacking attempt. I went to the branch to complain and even the branch head got a similar message. Can you guys enquire ?
Hi Surya,
Since the branch head also received the same message, Axis Bank are probably looking into the matter themselves. It is best that you follow up with the bank itself as they would be resistant to share such information with us.
Regards.
sir in my case i not use my card it is with me and some one is remove my money from my boi a/c bank how can i recover my money the statement is say it is remove from atm and i am not
Hi Arun,
Please visit your bank immediately and report this matter to them. They will be able to help you out with regards to this.
Regards.
1month ago my frnd got a msg showing 11999/- had been debited from his account.
on net banking he got to know tht it ws frm amazon.
he called them then they told that the buyer had asked fr 24hrs delivery and so the product had been dispatched and he will be receiving it by tomorrow noon..
can we get the deliveryboy’s phone no. to catch him at the time of receiving the product incase it happens again with anyone in future???
Hi Kumar,
The delivery boy’s number can be obtained from the site from which the order was placed. In this case, Amazon. I hope that the card has been blocked so that such a transaction cannot happen again in the future. You should also lodge a complaint with the police and with the seller if this was a fake transaction that was done without your consent.
Regards.
There were 2 fraud transaction which happened to my ICICI bank s/b account. Even thought they provided better net security compared to other banks. Dont know how the transactions happen. ICICI bank a/c s are no longer safer. Worst response from the staff. Money was not refunded and had to close the a/c
My debit card last week had a fraudulent transaction of £16300.00 and the name of the receiving organisation was Vodafone. My bank asked me to contact Vodafone and they are in the process of dealing with this. The bank asked if I had tried to book a holiday in Turkey ! Anyone else had a Vodafone withdrawal?
today i lost 5000/ TO the hacker’ (POS 4363030404087363 WWW MOBIKWIK COM POS DEBIT.)
acting fast i reported this to hdfc bank authority and written FIR lodged in concern police station.
however i dont think this to get my money back
A LESSION THAT NEVER DISCLOSE PIN OR PASSWORD.
pkbora
9690619066
Hi,
Thank you for sharing your experience with us. We hope that you successfully manage to retrieve your stolen money back. You have done a very good job by immediately reporting this to your bank and filing an FIR. The prompt response has probable saved your losses from getting higher. We hope you have blocked your card and requested the bank for a new one as well.
Regards.
Dear sir
today from my credit card 157 usd debitted with out authorizing me.immediately i called to bank and block my card.they said that transaction is in pending state.is there any chance of cancel that transaction.plsae help me regarding this………………Thanks in advance
Hi Purna,
The transaction can be cancelled if the bank has enough evidence that the transaction has been conducted without your knowledge or permission.
Regards,
Hello Sir,
Some fraudster is recharged in mobikwik website with my ATM card on 28th Nov 2014. Three transactions done (Rs.4000,2000 & 1000). I got only the sms with transaction no. and showing it is purchased with ccavenue website. I have contacted ccavenue and they gave me the details of merchant(mobikwik) and order numbers and also IP address. They are saying it is instant recharge amount can not be refunded.
Is there any possibility to get my money back, Pls guide me.
Hi Reegan,
We advise you to lodge a complaint with your bank and at the local police station. Once they investigate the issue, they might be able to help you out.
Regards,
I was recently hacked on my casino online account. Because the charge supposedly was done on on my account and was tracked to my home the company refused to return my charges on my bank debit card however the Bank refunded all my money. As long as you notify them right away under the electronic debits act you are protected and can dispute unknown charges. The Casino threatened me and told me they would sue for teh money but I contact the FTC and they were able to clear up issues with regard to any falsified payments and game play.
Look up your rights!!
Hi Sanjay
Below mentioned is the description of the problem:
Sir/Madam
…..there has been 9 unauthorized transactions today i.e. 29-12-2014 between 07:29 am to 07:59 am from my savings account leading to loss of more than Rs. 24,000. My debit card is not being used by me for point of sale from last 2 years apart from ECS facility. I have asked bank’s branch to temporarily freeze my account until I revoke it again……
Please let me know if you can help me. My phone no. is 9654480904.
Hi Robin,
We are sorry to hear about this incident and about your loss. You have done the right thing by contacting your bank and freezing your account. Additionally, you need to also contact your nearest police station and file this incident with them. Unfortunately, there is nothing we can do to help here as this is a matter of legal and financial theft. Your local authorities would be the best party to help you out with this issue. We wish you all the best and sincerely hope you are successfully able to retrieve your money.
Regards.
Dear Sir,
Need your help in getting to know the merchants as the fraud transactions which have taken place are all within a span of few minutes without my knowledge. I am trying to contact the merchants, but it would be grateful if you can help me on how i can contact them. I have masked some of the sensitive information and the fraud amounts. I have lodged a complaint with the bank and will be lodging a complaint with the police as well.
I have had about 13 fraud transactions, The Merchants and transactiosn are provided below:
Your debit card XXXXXXXXXXXXX25 has been used to make a purchase of Rs. XXXX at TIMES BUS SOL_BD SB on 30-DEC-14.
Your debit card XXXXXXXXXXXXX25 has been used to make a purchase of Rs. XXXX at PAYTM MOBILE SOL on 30-DEC-14.
Your debit card XXXXXXXXXXXXX25 has been used to make a purchase of Rs. XXXX at INFINITI RETAIL LIMITE MU on 30-DEC-14.
Your debit card XXXXXXXXXXXXXX25 has been used to make a purchase of Rs. XXXX at PAYTM MOBILE SOL on 30-DEC-14.
Your debit card XXXXXXXXXXXXXX25 has been used to make a purchase of Rs. XXXXX at AMAZON SELLER SERVICES BA on 30-DEC-14.
Your debit card XXXXXXXXXXXXX25 has been used to make a purchase of Rs. XXXXXX at avangate atomparksoftw Re on 30-DEC-14.
Your debit card XXXXXXXXXXXXXX25 has been used to make a purchase of Rs. XXXXX.XX at MONSTER COM INDIA PVT HY on 30-DEC-14.
Your debit card XXXXXXXXXXXXX25 has been used to make a purchase of Rs. XXXXX at AVENUES IND PVT LTD on 30-DEC-14.
Hi Srikanta,
Going through the names of these merchants, they seem to be popular e-commerce and online payment portals. To my knowledge, whoever has misused your card has made purchases at sites such as Paytm, Amazon, Monster, Croma online and some other platforms. You have done the right thing by contacting your bank and you should also contact the local police as soon as possible, as you have mentioned. Unfortunately, we cannot help further here as this is a case for the local authorities and your bank to work out in cooperation with each other. We sincerely hope that you are able to retrieve your money and track down this malicious party soon and successfully.
Best regards.
Hi,
28 05/01/2015 05/01/2015 VIN/STEAMPOWERE/20150105103109/0 2,636.49
29 05/01/2015 05/01/2015 VIN/STEAMPOWERE/20150105103803/0 2,636.49
2 transactions were made from my account with out my initiation.From the trasaction remarks can i get the merchant details.
Regards,
Sahithi K.
Dear Sir,
Recently I met with a fraud in which I lost big amount.I have taken the bank statement the details of transaction are as under:
1) Transaction remark : VIN/DEBIT/20150103020523
2) Transaction remark : IIN/DEBIT/20150103020643
COULD U PLS HELP ME OUT WITH THE TRANSACTION REMARKS
RGDS
ASHOK KUMAR
Hi Ashok,
If you have already contacted your bank regarding this issue, they must be investigating the matter. In the meantime, you can lodge a police complaint.
Regards,
05/01/2015 05/01/2015 VIN/STEAMPOWERE/20150105103109/0 XXXXo
Steampowere any idea to which merchant it belongs.2 debits were done in my account with out my initiation.
if i reopen that account any charge will aply
Hi Shirin,
Your bank will be able to give you better clarity on this.
Regards,
Sir
On 6.1.2015 I lost rs.94000 by someone using my ATM CUM DEBIT number through online trasaction. How to trace it. I have received messages regarding transaction. How to get my money back.lodged complaint with bank and police. Pl help me.
Hi Trimurthy,
We are sorry to hear about this as that is quite a big sum to lose due to theft. You have done the right thing by contacting the bank and police. You must also block your debit card (if not already done) and try to track down the merchant through whom this transaction was completed. If you can show them the FIR and prove that this was a fraudulent transaction, they may agree to reimburse you. But this depends from case to case. You will also need to persist with the authorities and see how they can help you out in this matter. We sincerely hope you are able to retrieve your money soon.
Regards.
hi,
i got a sms on my registered mobile from icici bank that a purchase of Rs.49669 was made on flipkart and my account has been debited on 10th january(saturday) at 10.56pm.i never use my debit card for online transaction and i had the card with me. i called up icici bank and immediately blocked my card and said this is a fraud transaction.my service request was generated.i also called up flipkart and told them about this transaction but they said they will revert within 24 hours.i mailed my service request no. of icici bank to flipkart also. next day(sunday) i lodged an FIR with local police station. Today 12th january 2015 ,on monday i visited the branch with FIR.in the meantime flipkalt calls me today saying the fraudster who made purchase from my debit card had asked for 24hours delivery and the goods have been delivered to him at 5.00pm on sunday(inspite of me mailing and calling flipkart to stop the delivery on sunday before 5.00pm, because of their system delay they cudnt stop the delivery, however flipkart promised full cooperation for taking back the good. I have my own dowbt how much of it is poosible). The bank has taken my complaint.I didnt recieve any sms or 3d pin generation massage on my mobile which clearly indicates that there has been a security brach at the bank level.
please tell me what else can I do? I am comtemplating going to consumer forum and RBI bank ombudsman. please guide if there is anything else I can do since i have acted promptly from my side. thanks in advance
Hi Pallavi,
You have taken the right measures. We would recommend you to follow up with Flipkart and your bank about this matter. And if you still feel that there is no progress, then you can lodge a complaint on consumer forum and RBI bank ombudsman.
Regards,
I have contacted the shopping website from which the fradulent purchase has been done, but did not get any replies so far. Please help. Tell me what to do next.
Hi Saurabh,
Have you lodged an FIR at the police about this incident?
Regards,
Dear friends,
I was going to book a flight online from makemytrip.com. After completing all the fields shown by makemytrip portal i.e filling passenger details, flight & date of journey… Then I was redirected to payment gateway n net banking portal of my concerned Bank by the said company.. I login as per procedure & I received a msg from bank that the payment of RS 5200/-was successful. What happens here I was sent back to makemytrip portal but my booking was not confirmed by them. I immediately contacted makemytrip wherein they stated that they have not received any money nor there is any booking exist.
Then I checked my acct statement where the amount for Rs was shown deducted & transfered to some anonymous acct.
Please advice what should I do & who is responsible for this loss. It happened today only any 2 hrs ago.
My bank is JK BANK.
Regards,
M.SHAFI
Hi,
We are sorry to learn about this misfortune. We recommend you to get in touch with your bank, and lodge a police complaint.
Regards,
Hi,
Someone used my credit card for a 10K on 25th Jan, they tried transactions with 19K, 25K, 40K. As i didn’t had that much balance, there 2 5k transactions went successful. i called up the ICCI customer care immediately, they told they will be tracking it and they need 30 days to process this request.
After reading this post i see that, getting money back from this online hacking is zero or do i have any chance of getting back my money??.
Transaction are done in favor of Ahuja travels nashik and i stay in Bangalore.
Please advice.
Hi Nagendra,
We are sorry to hear about your loss. You have done the right thing by contacting your bank. We also recommend that you attempt to get in touch with the vendor through whom the transaction was carried out and also visit your local police station and lodge an FIR. We also hope you have blocked your credit card. It is definitely possible for you to get your money back, but you will need to chase the authorities for this. Unfortunately, there is no more we can do to help. We sincerely hope that you are successful in your attempts to retrieve your stolen cash.
Regards.
please note a fraudster is on prowl vide telephone no 07654372042(idea cellular Bihar Jharkhand) on 31st afternoon at 1235hrs my wife gets a phone call we are speaking from sbi atm mumbai kurla complex i am mr sushil kumar sharma ,your account and credit card has been frozen,you have ten minutes to complete verification.My wife gave me the call ,i had just one day before given few cheques for investment,i got worried if my account is frozen i will have many problems.He roared you want to freeze your account or activate it,back of mind i had the cheques in mind i got into the trickery.he asked what is your card number i said i have to get it he said get it fast ,i said i got the card ok speak out the number i said you are verifying you should know it he again threatened who is verifying whom.I coerced into submission and gave my card number,the fraudster said we will have to regenerate the pin number for you please see there is six digit pin number the first two are for official use last four are for activating your card at the ATM now you give me your old pin number and the first two digits which you have received i gave him than he said please give me your last four digit the actual pin so that i do the job before the bank transaction stops.he said now you switch off your mobile and open it after ten minutes this was little too much for me in the mean time i received one more six digit number in my mobile it read 3d secure for payment registration.i just stopped every thing and rushed to my bank and the bank being close to my house froze the account through bank just to my luck being saturday the bank was still open. .just in short time the fraudster had tricked me with my mobile for shopping on POS470000000005904 at freecharge free charge txn#579511purchase worth Rs 2990,next transaction he tried to make through POS WWW MOBIKWIK CO WHICH FORTUNATELY was declined
regds
Hi Deep,
Thank you so much for sharing your experience in detail. This is a new trick by attackers to gain confidential information from victims. You should now spread the word and always remember that credit/debit card details should never be shared via phone. No bank or authority will ever call and ask for these details over a phone call. These attackers use such tricks and fool people but spreading awareness and sharing such incidents is the best possible way to repel such attacks in the future.
Best regards.
thank you so much for ur info. sir
recently i was a victim of cyber crime ..someone called me n sayng that their is a atm card verification through modi’s scheme JDY which i dont aware abt tht this call is fraud ..He talked me with formally so i came on his trap….he askd the atm 16 digit no .so i said within 30 secs he withdrawn ma all money …..m really frustrated n stressed with ma family by bearing all this loss …after some days some of 2 days i got a message that any tranfers have been made to anothers a/c bt its gone on insufficent bal… n now i really on stressed that what should i do…i blocked my atm card bt not blocked the internet banking so i should block that also …..please sir suggest me i am in really a big problem…please as soon as possible what should i do..
Hi Johnson,
Firstly, you should block all your bank accounts immediately. This includes online banking as well and change all your passwords for your accounts. Secondly, you should visit your local police station and file an FIR regarding this. Finally, visit your bank with this FIR and get them to help you trace down this attacker. We sincerely hope you are successfully able to retrieve the money you have lose to this fraud.
Best regards.
hello,
At today morning my wife received the call from 07654372042 number.he has asking about the my account details and asking that your card will block due to you had not used it from last 3 months.so my wife had given the pin number and card details.and after that within 1 hours he has used 37000 Rs and transfer balance in to the virtual wallet of mobikwik site.
Can some one please suggest that how to recover the same amount from that person or through some one else.
Hi,
We would recommend you to contact your bank immediately and explain them what had happened.
Regards,
Can an unknown person to me can transfer money to their account through my account number?
Hi Sweety,
The sender of the amount will need your account number, name, branch name and IFSC code. After that, the bank will verify if this information is correct and this takes approximately 12 hours. Only once this is done, can a person transfer money into another account.
Regards.
thank you
Hi,
Can you please advice as 1.1 lakh were stolen from my account my internet banking username & password.
What should be my steps to salvage the situation?
Thanks.
Hi Harman,
We are sorry to hear about your loss. However, in such a situation there is not much we can do. This is a matter for law agencies so you need to approach the police and file an FIR and then approach your bank as well. Also, please change your banking username and password immediately.
Regards.
My atm details was stolen
they used it in bookmyshow paytm freecharge and justickets websites
Bank management said
can i know how used my debit card from above sites
plz help me
Hi Vinod,
If you have registered the complaint with your bank, which, we presume you have done already, then your bank might be able to help you recover the loss.
Regards,
In my case even while taking precautionary measures on 23rd February 2015 between 11.00PM to 11.15PM I got 05 SMS intimations on my registered mobile number for ATM withdrawl of 10000+10000+10000+5000= 45000Rs from my account with only 1352Rs left after the total withdrawl.
I was at my home in Ludhiana and my ATM was with me at home safe and secured. I immediately blocked my ATM card by calling customer care for ICICI and visited the nearest police station at midnight to get my complaint noted.
reference number and asked to wait for 45days
Do I have any chance to get money from Bank if I make consumer complaint?
Hi Vikramjeet,
We are sorry to learn about your tragic incident. As you have mentioned, you blocked your ATM immediately, which means that a complaint has been raised. In most cases, banks do help consumers recover the lost money after proper investigation. Let’s hope, your bank helps you out.
Regards,
You are assuming that criminals need a pin to extract money from your account but they do not, they can do it contactless, and in such cases the customer is blameless and the bank will repay, if they believe you
Hi sir, i wanted to tell you that my fathers bank account has been hacked by someone. he was told by a customer to give a transaction detail and the bank numbers by sending an email to the account. although my dad wasnt sure about the money being transferred to the right person. my dad sent it to another email address which was not of his customer. the hacker took $10000 from the bank account. we have some hopes because it has not yet been 24 hours. please give me a solution!!!! i am eagerly waiting for a reply….
Hi Parth,
You will need to contact the local police and your bank to report this transaction. Unfortunately, there is nothing we can do to help here.
Regards.
sir if i share my account no. , phone no. , name of acc., name of bank…is it can be used to hack my account…
Hi Kirandeep,
To hack an online bank account, a hacker would require more details than what you have mentioned. However, sharing such details may make you a victim to identity theft.
Regards,
thnx Rajib Singha…
I used my card at big bazar on 3 April arount 1.14 p.m for payment of bill of rupees 950, on the same day two more transactions are reflecting in my account totalling rupees 65000. I found it on next day i.e 04 April 2015(today) The transaction described as POS purchase and the merchant site is italian. I called SBI helpline and they too behaved in helpless manner, though i’ve changed my pin and reported matter to the police who blamed me for using debit card for payment. What should be my next step? I’ve found it on very nexy day
hello, As i explained the situation in my previous comment, I found that the store from which online shopping has been done through my bank account is in milan, Italy. and its name is ESSELUNGA RUBATTINO. I called the italian store but they said that they are not authorised to favour such requests and it can be processed only if my bank asks them to do so. My bank customer care says contact your branch, branch manager says contact customer care. Even after tracing it within 24 hours i am not able find a way. Plz help
Hi Deepak,
Since you have mentioned here that the merchant seems to be located in Italy, it is clear that the merchant is not the same as the one where you carried out your last transaction. So please ignore my previous comment about approaching that store. In this case, only the bank or police can help you. You can approach the cyber crime cell as well and see what support they can provide.
Best regards.
I used my SBI debit card for Payment at Big Bazar and after that i find 2 more transaction on the same day in my bank account(time not known) The account is debitted and the statement shows POS purchase ESSELUNGA RUBBATINO which clearly shows the merchant site. i contacted my bank and police within 24 hrs but they both seems helpless what should i do??
Hi Deepak,
In your statement is this the same POS purchase detail as the legitimate transaction you had made some time before? If yes, then the fraudulent transaction was definitely held at the store. You need to approach the store manager and talk to him about this and say you will involve the police and file a complaint in that case. If the details are different then there is no way of knowing who has carried out this transaction. In that case, only the police or your bank can help you out. We wish you all the best.
Regards.
No, I’ve never visited the store or used my card there. The Bank customer support says contact your branch, Branch says contact customer support. The police seems clueless about it. Though I’ve lodged a complain where ever required. I doubt that the fraud took place at Big Bazar or through its systems. I contacted the store in italy aswell but they refused to help. I brought the matter to their attention within 24 hrs, What should be my next step?
Dear Sir
This is the recent fraud which has happened with me on 10th Apr 2015. I received a message from ICICI Bank Ltd , debited Rs 52227/- from my Savings Salary account which I never did. I called customer service , they advised transaction has been done in London through Cash Withdrawal. Immediately card blocked. On ten very next day I visited ICICI and explained the scnario. ICICI provided acknowledgement copy of application which I submitted to ICICI. They advised to go to Cybercell , Navi Mumbai. They also provided acknowledgement ..Local Police station has not launched any FIR , they advised taht after investigation only they will be able to file FIR. Is it correct that police is filing any FIR about this?? Please advise me further process to get my money back …
Hi Kalpesh,
We are sorry to learn about this misfortune of yours. As you have stated, you have taken all the required steps to get this issue resolved. It depends on the law and enforcement now to pursue this matter. What you can do at your end, take followups with your bank and the police about the issue.
Regards,
Hi,
16 the may at 8.34pm some one hacked my Icici bank account. Did online shopping using debit card transaction . but my debit card with me now. And also from bank they didn’t send me any otp. So its not my fault.This message came.You have used your Debit Card linked to Account XXXXXXXX5053 for a transaction of INR 15,027.19 Info.MPS*L OREE DU B on 16-05-2015 20:34:48. Total 33810 deducted from my icici bank using 3 transaction .When I called Icici bank they told me it is done from France. Its not in their hand. So I think Icici bank level security itself is not secure. Fault present there security system itself that’s y hacker easily steal our money. Also they are not able to give solution.
Hi Nabanita,
We are sorry about this and understand what you must be going through. The best people to assist you right now would be the police. You must approach your local police station and file a FIR for this incident and approach your bank with this FIR. You can also approach the cyber crime cell for assistance with this. Unfortunately, this is a legal issue and there is not much that we can do to help here. We sincerely hope you are able to get to the bottom of this soon and are able to successfully retrieve your money.
Best regards.
my paytm account hacked and send my money 2718 rs
Hi Harish,
We recommend that you contact Paytm and inform them about this issue and let them look into it. You can contact them by visiting this link – https://paytm.com/contactus
Regards.
Sir i jst lost my 1.20 lakh from my SBI bank account…nd no msg come to my mobile.howz it possible ??? M in very stress.
Nice article…will u plz tell me Vin audible this term use for which transaction.. As I haven’t done this n lost my money thrice.n bank is not telling anything n I m not able to find anything on internet..VIN*audible is showing for transaction.. PlZ explain how to find this
Hi Nisha,
It would be hard to tell who this transaction is directed towards. Your bank itself is the best party to give this information. If they are not helping you out, visit your local police station and file an FIR for this loss and then visit your bank with this FIR to convince them. You can also visit the consumer courts to convince your bank to share this information with you.
Regards.
I was on the certain sites a month ago and stopped it and canceled and I found on my bank statement I was charged 50. So I called them and they told me that I’m not with them. I just saw my bank statement and they charged me again another 30. The best thing know is to go to the bank and get another card with a different number on it and explain to them what is going on. (Probiller.com/HD MBI-Probiller).
hello sir ,
yesterday in the unauthorized transaction done from my accountand then i contact customer care then they said your card is skimmed…then in the morning logged fir in police station and cyber crime cell before 24 hours.and fir submitted to bank..these were international transaction one from cape town and another from jonesburg .kindly help me to get my money back.
Hi Keerti,
You have done the right thing by approaching the police and the cyber crime cell. They are the best parties to help you out. Since this is a legal matter there is not much that we can do to help. So please be patient with the authorities.
Regards.
Hi rahul ,
But really very strange money is not safe in bank…but do you how much time it will take..amount is arround 47000
Hi Keerti,
Unfortunately, we cannot comment on how much this will take. It could be resolved in a matter of days but it could also take much longer.
Regards.
Hi,
Right now i am in Paris, came for a business trip and my travel currency card was hacked today and they withdrawn around 1500 euro from my account. They withdrawn it from Taiwan.
Once i got the notification message, immediately i called to bank customer care and blocked my card.Tomorrow i am going lodge a complaint with local police in Paris. Also my bank advised me to raise a dispute for those transactions.
Now i am totally confused. Whether i will get my money back? Or what else i need to do to get my money?
Best Regards,
Ahamed
Hi Ahamed,
We are sorry to hear that you lost such a large amount of money to this fraudulent transaction. Unfortunately, we cannot comment on how soon it would take for you to get this money back. This is something that is in the hands of the police and your bank now. So we recommend that you follow up with them as we cannot comment or get involved. We sincerely hope they are able to help you out satisfactorily.
Regards.
Hello Sir,
I stay in Pune and I am holding saving account with Axis bank. I got this message just couple of hours back from bank:
Your a/c is debited INR 1939.20 on 25-05-2015 22:34:41 Info:PUR/GLENMORE SERVICE C/BALTIMORE/GLENMORE SERVICE C
I did not do this transaction. When I called in phone banking he mention that it looks like someone has done fraud online transaction. I blocked my debit card and he asked me to go to police station, file FIR and submit copy to home branch and bank will investigate further. Please suggest me if anything else I should do to get my money back. Thanks!
Regards,
Hi Shekhar,
The steps you have taken seem to be correct and that is all you can do right now. It is good that you have immediately blocked the card. If possible, you should consider transferring the money from that account into another account, if the amount involved is high. This will help you get some peace of mind. Beyond that, it is up to the bank and the police to track down the source of this fraudulent transaction from your account.
Regards.
Hi,
In your it looks like the fraudulent transaction was made on gas station (Glenmore Service Center) and its not done online. In this case it is not possible to revert the transaction as the goods have been delivered/used..
Sorry to know about your loss.
Regards
Sir I also lost Money of Rs9999 due to the call from Mobikwik.com ..Can I get My Money back….
Hi Mukesh,
Have you contacted your bank regarding this issue? Also, we would advise you to lodge a police complaint if you have not done so.
Regards,
Hi, Today early morning my account was debited with Rs.20,000 and immediately i contacted Standard Chartered Bank. While i was on call with customer care for blocking my debit card, 3 more transactions happened and before that fellow blocked the card i was debited with a total of Rs.1 Lac. I told Standard chartered that someone has misused the card and told them to reverse the transaction.
I put my all efforts in investigation for continuous 8 hours and found out that initially criminal bought flipkart voucher from GiftBig.com and then redeemed that on Flipkart. He has ordered 2 iphones from flipkart. I persuaded Giftbig & Flipkart to consider my case on cancel the transactions. Since it was sunday, standarchartered bank had not started investigations. Finally after lots of efforts , flipkart agreed to put order on hold and reversed the transaction. Luckily , iphones were not shipped. Now Flipkart has assured me that they will keep it on hold till they hear from my bank.
I have been to police station and officer told me to come with complain tomorrow.
I know person’s mobile number, address and email id which he used with flipkart for order. How much chances i have to get my amount back?? and what further course of action i should take?
You have already done a good job of stopping the transaction at Flipkart. You have full chance of getting your money back. You try to talk to the support of GiftBig.com payment gateway providers and explain your story and get the transaction reverted to your account. They may have to invalidate the vouchers that were issued. For that you may need to get help from your bank. Since it is a debit card it is going to be difficult but still you can try your luck. About reaching out to criminals, you will have to take the help of local police to reach out to the cyber criminal whose contact information you already have.
sir,
hie i am sushil, my atm is with me , there after some one use my atm and withdraw 13,000/- from my bank account how it is possible, i call to icici bank customer care but not response there side and i also compliant in police station. what action should take in this such case.
Hi Sushil,
The actions you have taken are correct. You need to ensure that the complaint has been filed with the police and also your bank. Moreover, see your bank statement and Google the name of the transaction merchant so that you can contact him also for a refund.
Regards.
I have a netbanking facility in which I have not made any online transactions for the past three months. But when I was now checking my account online, I found more than 10 transactions being done on a single day. i.e. They have given one credit followed by one debit like wise 10 cheque transactions made on first week of March 2015, amounting to approximately 1 lakh and 18 thousand on a single day. What it could be?
Hi Sowmya,
Have you reported this to your bank? If not, then we would recommend you to do so.
Regards,
yes sir it happened with me two days back with two of my debit cards at the same time. i immediately blocked my cards, but some money got transferred. the details are here:
25-06-2015 MEDR/WWW MOBIKWIK/936711/ 9999.00
25-06-2015 MEDR/PAYU /946076/ 2,040.00
25-06-2015 MEDR/AIRTEL PYMT-/406881/ 5000.00
25-06-2015 MEDR/BRIBHOO VAS /952585/ 2000.00
plz help
thank you
Hi Veronica,
We would recommend you to lodge a police complaint regrading this incident. Also, take regular followups with your bank about the same.
Regards,
on 27th may 15.. some one hacked my paytm.com wallet and recharged on this airtel no. 7085674457 for rs.1815 using my paytm wallet money .. i contacted paytm but conversation with paytm ended with their reply that they cant help.
sir i understand that now its too late… because of late reply of paytm.
can something be done now??
Hi Shubham,
It is unfortunate that Paytm has no solution for this incident. We would recommend you to lodge a complaint with your bank and police as well. We can hope that they might be able to provide you with a solution.
Regards,
Hello Sanjay Sir,
Today my mother account was hacked by a phone call and debited Rs 25,000.
My mother received a call from a unknown number stating that he is calling from IRCTC to refund your money for waiting ticket. We had one waiting ticket, dont know how they know about that but my mother provided the card details and wrongly told him about the PIN.
In just 5 minutes RS 25,000 was debited.
Can they be recovered by any chance, i have made a complaint with cyber cell but no response, i had blocked the card.
Please resply on my e-mail ID if any possibility.
Thanks
Ashutosh Raghav
Hi Ashutosh,
We are sorry to learn about this misfortune of yours. We would recommend you to lodge a police complaint at the earliest, and follow up with your bank regarding this matter.
Regards,
Regards,
A certain amount was debited from my account on 2.07.15 when I was travelling and the card was with me the whole time. The atm from wherw the transaction was done is somewhere in delhi while I was travelling from some other place. What do I do? Im confused that how did it even happen? One more thing- I debited 2k from an atm in the place I was travelling from and other transactions are done from other place
Help me out.
Hi Ayushi,
Have you contacted your bank regarding this matter?
Regards,
Hi all,
I tried to pay my college through debit card transaction but its failed. Even though they took money from my account.I asked my SBI branch about this they told me ask in my college.But my college they said there is problems in your home branch.I can not get solution for this.can u pls anyone knw about this.pls explain the procedure to get back money or paid to college.
Hi Ananthan,
If you are not getting any resolution from either your bank or college, we would recommend you to file a complaint at the customer court. You can also post a complaint with RBI if your bank is not willing to help you. Follow this link and click on Complaint Form: https://www.rbi.org.in/commonman/English/Scripts/AgainstBank.aspx
Regards,
Regards,
today @ 5:03:12 AM 34000 rupees were debited from my father’s bank account. there 11 transactions made which were in the name of four merchant site. as per all the information u all gave above i was able to recognise 3 of them.
1. mobikwik
2. payu
3. paytm
and the fourth one is in the name of SUGAL AND D. i am not able to figure it out what site is this!!! please help.
i am also trying to contact all the above mentioned site service team and i even had reported this case to bank and police. i am also surprised to see that how come 11 transaction were made at exactly at 5:03:12 AM. even bank seems to be surprised. please tell me if i can take any more steps. 34000 is hell lot of money!!!!
Hi Sayantan,
Until now you have take the right steps that are needed, which is contacting your bank and police. Now, let’s hope they are able to help you with this. In the meantime, we would recommend you to change your net banking password, and ATM pin.
Regards,
Hi
i am bimal
Rs. 17000 deducted against http://www.fb.me/ads/220 from my accounts jst now.But i did gave any debit credit no. on the net. what can i do now.
Hi Bimal,
Please report this incident immediately to your bank. Also, please change your net banking password.
Regards,
Hello sir mera koi maded kre mere SBI account ho gaya hai mere account se kal 9000.rs automatic transaction huaa hai unknown person mere account se shopping kiya hai http://www.mobikwik. com se..plz.plz..help me
Hi Khemraj,
We would recommend you to report this issue to your bank immediately. Also, please change your net banking password, and have your ATM card blocked.
Regards,
Heloo sanjay sir
Mujhe 9576117541 ye number se kisene call kiya aur atm ke details pooche aur mere account se 6000 rupees ki shoping karliye…! Wt to do now sir can u help me
It just happend just 5 hours ago.
I got dis message
Purchase on POS 70005453 at WWW MOBIWIKI COM NEW DELHI INDIA
txn#07286166807
Sanjay sir please do something
Iam not expecting for my money but these kind of theifs should have to be coughted…!
Hi Rahul,
We are sorry you lost your money is this manner. We suggest you lodge an official complaint with your local police station and your bank as well. Unfortunately, there is nothing we can do here to help you out. However, please remember in the future that you must not share your card details over any strange person over the phone or in person, even if that person claims to be from some legal authority or the bank itself. We hope you manage to successfully get your stolen money back soon.
Regards.
A hacker used my international debit card and made online purchases but unfortunately I know that after 5months as in our country we don’t have online banking so I don’t have acess to my account I called my bank I found that they blocked the card 2months as they were suspicious of illegal activity on my account and they will do an attempt to return money do you think this will work?
Hi,
We cannot comment on this as it really depends on the bank, the situation of the theft and the amount of money that has been lost. We recommend you follow up with your bank regarding this.
Regards.
Hi my international debit card used by a hacker my bank will make an attempt to return money do you think that I can get mmy money back?
Hi Maha,
We cannot comment on this as it really depends on the bank, the situation of the theft and the amount of money that has been lost. We recommend you follow up with your bank regarding this.
Regards.
Hi
im suresh today someone hacked my sbi debit card details and purchased in ebay. Immediately im blocked my card and called ebay customer support and then told transaction number about who purchased fraud transaction everything. They told we are try to block your product and we need FIR for further investigation.
Is possible to get FIR and once i produce is possible to get my amount please guide me im helpless.
I lost my amount around 30000? How to approach cyber crime what are the details they will ask and how to get the money from ebay??????????????????????????
Hi Suresh,
While we cannot guarantee that you will get your money back in this case, here is what you should do. Approach your local police station and file an FIR immediately, if you have not already done so. Speak to the cyber cells and file a complaint with them regarding this case – https://cybercrimecomplaints.com/cyber-crime-cells-india. Lastly, keep following up with eBay to see if they can follow up with this case and help you retrieve your stolen cash. Also tell your bank about this and block your card as soon as you can.
Regards.
A fraud manipulated my brother and extracted My HDFC Debit Card number with it’s ATM Pin. He then purchased products worth 14000 from different sites like FoodPanda.in, Snapdeal and several others. It took place at 4:30 on 8 August 2015. I have blocked my Debit Card. But what should I do to get my money back? If there is any chance.
Hi Parul,
Here are a few things you can do. Lodge an FIR with your local police station. Share a copy of that FIR with your bank, and with each of these merchants individually. If they are convinced that the transactions are fake, they may consider refunding the money. However, we cannot comment on each scenario as it depends on the situation.
Regards.
Hello Sir,
What if we found out huge number of fraud transactions from our account after 2 weeks. Is there anyway to get our money back?? What should be our approach ? I have lost some thousands rupees. Unable to track. I have found that one transaction was happened at Flipkart … How can I caught that fraud person using Flipkart?
Hi Himanshu,
It really depends on the amount, the time, the frequency and the nature of the fraudulent transactions. The first thing you should do is block your card, then you should contact your bank and tell them about this situation. Then file an FIR with your local police station and also approach Flipkart with this FIR. Hopefully, they will refund your stolen cash but we cannot guarantee that this will happen for sure.
Regards.
sir in09.08.2015 any buddy cal on my sister phone number and he told that he is a state bank customer care officer and he is told my sister that plz you renew yor account and if you not renew your account this is gone to blocked.,..,and ask card num. of my sister and also ccv num. and he creat TXN on pay u.in and the amount is rs. 4400.,.,.sir plz give me any for refund this money .,and i have also pos number of tHISs TXN.sir plz give me rply ion my email.. thak you sir
Hi Ram,
Please contact your local police station to file an FIR and then contact your bank with this information. While we cannot guarantee that they will ensure you get your money back, these are things you will have to do. Also, in the future never share card details with anybody. No bank employee or legal authority can ask you to do this.
Regards.
Hi sir,
Today I got a fake call that iam karanataka bank staff and ask me SBI card details like card number name ,validity ,last transaction amount , cvv and finally he asked otp .But I tell all the details except otp.please give suggestion whether I should use the card or replace it .
Hi,
Please do not share such details with anyone over the phone. No bank representative would ask for these details in this manner. Kindly change your online transaction passwords and block your card for some time. Also inform your bank that this has happened.
Regards.
Hi,
I have quarry, online someone purchase debit card from eBay paisa & from snap deal this transactions done from my bank a/c.
All this happened 3 days before. After 24hrs I complain in bank also they blocked debit card. But how can I recover that now?
Hi Sushant,
We believe, your bank can help you recover the money if they are convinced that the transactions were made without your consent.
Regards,
I WOULD LIKE ASK BECAUSE I HAVE BEEN RECEIVING QOUTATION TO A COMPANY IN SPAIN,WITH THEIR BANK DETAILS AFTER THAT I HAVE BEEN RECEIVING QOUTATIONS AGAIN CHANGING THE BANK DETAILS AND IT CAME FROM THEIR COMPANY EMAIL.BAD NEWS IS WE ALREADY DEPOSIT THE MONEY WITH FRAUD ACCOUNT IN UK.DO WE STILL HAVE THE CHANCE THAT WE CAN GET THE MONEY BACK BECAUSE BANK INFORM US THAT THE MONEY IS ON HOLD.
Hi Ana,
We’d recommend you to file a complaint with your local Police Station, and discuss this with your bank. Hopefully they will be offer you help in this case.
Regards,
i apply for gate i pay money through online first the transaction failed it seems to send once again then it succesfully completed. actual fee is RS 1500/- but RS 3000/- i lost how i get my 1500 back.plzzz sir its a big amount for me.
Hi Naveen,
Please contact the merchant to whom the transaction was made. Share the details with them and explain that the transaction was carried out twice. They will analyze this from their end and come to the same conclusion and will refund the extra money charged.
Regards.
Hi,
Today someone withdraw 15000 ( in two transaction of 10000 and 5000) from my Hdfc ATM card from new Delhi. but I am in Bangalore and my debit card is with me.so how can someone withdraw money from my debit card if card is with me. Anyway I have inform to bank also andthey registered my complain and they blocked my ATM card and net banking. Tommorow I will file for also in nearest police station.
Sir is there any chance that will I get my money back. What else I can do for my money.
Regards
Hi Pawan,
You have taken the right measures by informing your bank and filing an FIR. Let’s hope they can help you recover the money.
Regards,
A few years ago my husband’s accountant closed my personal account by moving the balance to a joint account I do not have access to. I do not know how the bank allowed him to do that. I questioned it over and over to the bank and to the accountant and to my husband. The bank knows nothing, the accountant doesn’t respond and my husband says to leave it alone. The account had well into six figures in it. Because so much time has gone by I don’t know what I can do, but it still bothers me. I am leaving him over things like this so I guess it doesn’t matter now. It is the principal of it, I suppose. The bank was wrong to let this occur on a signature-only account.
Hi,
Please have a look at my problem …
There was been 5 transaction happened around 10:35 to 10:45 on 16/10/2015 as i see the deduction of the money message from the bank i called customer card and reported and blocked the cards.
The statement which i have says its my card has been swiped in Taco bell and pilot .Even though i have my card with .How could this happen please explain .I am not interested in giving police complaint.
Here is details of the statement
VPS/TACO BELL #/20151016104150/0
VPS/PILOT /20151016104655/0
VPS/PILOT /20151016104749/0
VPS/PILOT /20151016105016/0
VPS/PILOT /20151016105103/0
How would i recover the money
Please help
Please…
Hi Shruthi,
The only way to recover your money is to contact your local police department and your bank and inform them about this incident. They study such cases on an individual basis, and we cannot comment on whether you will receive your money back or not.
Best regards.
U know friends for this fraud call I have lost sum of Rs.19985. Its my hard working money and I don’t understand that how can I do this? That no is 07759048921 on 19.10.2015
Hi Sudhasree,
We are sorry to hear about the large amount of money that you lost. We recommend that you contact your local police station with this complaint and also file a report with your bank and ask them if they can assist you with the recovery of this lost amount.
Regards.
Anybody can help me for this cheating with my account . Plz help me that how can I recover my money
Friends to day at 1.37pm.i withdraw 5000/- from my atm. After 15min from my a/c 12567/-debited and i recieve message” pos tran of rs 12567 done on card xxxx. I shocked. Friends pls guide how to get back my amt.
“
Hi Aziz,
Please contact your bank and your local police station regarding this. They will be the best parties to help you out here.
Regards.
can anyone steal my money after knowing my sbi bank account no??? please comment.
Hi Rahul,
No this is not possible. They would need some more information.
Regards.
First of all I would like to thank all of you who have posted on this page to make the public aware of these kinds of frauds/scams and prevent the same happening with others.
In my case, Yesteday (30/11/205) I got a call from person claiming himself to be a member of SBI who needed information for re-issue of my ATM/Debit card. As the person had called me up on my registered number and told me the ATM card number, I didn’t suspect a foul play. He asked me to provide a verification code that would be sent to by phone. Later I got a message with OTP password and I was not suspicious of sharing it over the phone, as bad luck would have it! Few minutes there after Rs 26000/= was debited from my account and I smelled a rat only then. I immediately called up the SBI customer service and blocked the ATM/Debit Card. The transaction details is something like this:
POS 000000000169185 at snapdeal_PayU txn# 113019057563.
As per the direction of the bank, I called up Snapdeal but they replied that they don’t have a transaction with the above number. I am following up with PayUmoney to see if the above is a transaction done through them and if it can be reversed. Does anyone who/what is the Merchant ID looking at the above info ?
How can I find out the Merchant and reverse the above transaction. It happened yesterday 5 PM, so is there any chance of getting the money back ?
Thanks,
Ramesh
Hi Ramesh,
Thank you for sharing this experience. It seems this is a new trick that is being used by scammers to trick people and rob their money. They must have got your phone number and ATM number through some social engineering trick or through some online portal where you conducted some transaction in the past. This is very unfortunate. We hope you have approached your local police station and informed them about this. Also spread the word to your family and friends about this incident and tell them to never share such details with any one over the phone, no matter what they say. This is something that people really need to know to avoid such cases. We cannot comment on whether your money will be refunded to you, so we wish you the best of luck with the recovery process.
Best regards.
Hi Sir,
Today my citibank savings account has been hacked and 60K has been debited from my account and my Patym also has been hacked and they added some 10k to the paytm Wallet and recharged their mobiles. 3 mobile numbers which belongs to Maharastra Airtel numbers. Its a net banking fraud.. they added 3 payees by login into my account and debited the money..and again they have credited some 23k to my account again and IMP tansaction has been done for all the 3 transactions. 30k,28.5k and they credited amount 23k. it has been done at early morning 3clk and they completed all the transactions by 5am. I took action at 7.30Am ,my debit card has been blocked and netbanking. and gave a complaint in local police station and it has been sent to cyber crime police station. How my account has been hacked is i received a mail from IT department for tax refund to my corporate id , i have clicked that and it took me to net banking screen and i logged in and gave the details and got a link to my mobile for mobile reg and i clicked on it..my mobile number , Citi bank account and Paytm has been hacked on the same day and lost 60k. I have their phone numbers and online transaction details is there any chance of money recover. 🙁
Hi Anita,
Sorry to hear about this incident and what you went through. We cannot comment on whether or not you will get your money back and whether or not the perpetrators will be caught here. You will need to follow up with your bank and law enforcement agencies for this. We sincerely hope that you are able to successfully retrieve your money here.
Best regards.
some one call to my parents and said that calling from SBI bank and taken the card number and other details. After some time they found through sms that some one debit the amount from acount.When notice immediately inform to Bank Manager regarding this issue and stop the transaction but unfortunatly apporx 2 lac debited from account. Please suggest me how to get back my amount.
please suggest the process how to get my money back..
Hi Sonu,
That is a huge amount and this is a matter to be highly concerned about. Unfortunately, we cannot answer your questions in detail as this is a matter to be handled by law enforcement agencies. The steps you should take involved filing an FIR with your local police station and sharing the phone number from which your parents were called, visiting the bank with the FIR and requesting them to look into your case and you can also try speaking with the Indian Cyber Cell for more information. We sincerely hope that you are able to retrieve this amount successfully.
Best regards.
sir i had a question sir does a bank is responsible in this situation-
m using sbi mobile banking n i have tried to transfer money to 1 of my account bt i recvd a msg ki ” couldnt b process” bt my bank accnt was dr.. n i dint recvd mny in another account nw in this situation wt can i do..
Hi Shashi,
Did you enter the details of the transferee account correctly? If so, then the bank can look into the matter and ensure that the amount gets transferred correctly.
Regards.
My transaction history says “CUBFI397A KO-NFS460914O161215x66”
I cant find the merchant name to whom the hacker has performed the transactin to..
So please get back as soon as possible since u said 24 hrs is the time limit.
I just discovered last night that my account has been hacked with different and numerous online purchases from Google (games). I immediately reported it to the bank and to the police. What are the chances that I will get my money back? They said investigation will take at least 1 week.
Sir,
Someone Hacked My debit card and withdraw 30k from my ATM.They Withdraw cash amount from IDBI bank ATM machine.
ATM card is with me but today when i got msg from bank that ‘x’ amount is debited from your account i contacted toll free no and block the card.
Please guide me what is the process to recover amount or to find thief and how it is possible to withdraw cash amount from ATM though they dont have my card??
Hi Dhiraj,
We are sorry to hear about your misfortune. As you have already blocked your card, the next step is to lodge a police complaint. Also, take regular followups with the bank so that they can help you find a solution to the problem. In most cases, scammers clone ATM cards by stealing the information present on the magnetic strip. The most common way this happen is through a fake card reader installed illegally at ATMs or card machines at merchant’s shops.
Regards,
on 10/01/2016 i had went to virar for picnic so i visted a nearby AXIS bank ATM around 10am to withdraw money from my A/c but money did not come so i cancelled the transaction and left out. But on 10/01/2016 i received a message that Rs 7000/ was withdrawn at 12.28pm from CAN ATM 02050W025 AND 600 FROM SBG ATM CFEA004880004 virar , nalasopare at 12.31 pm.
sombody has fraudulently withdrawn money without my knowledge and my ATM card was with me only .
please guide me what is the process to recover amount or to find thief and how it is possible to withdraw cash amount from ATM though they dont have my card??
Hi Swati,
We are sorry to learn about this misfortune of yours. Have you contacted the bank regarding this? Every ATM has a camera on it so the bank officials ca investigate if the person who withdrew the money was you or not. So, kindly speak to your bank and explain the situation to them. Hopefully, they will be able to help you out.
Regards,
Hi,
I have already posted my case on 2nd of oct 2015 about fraud money transfer. I have filed the FIR and also complained in HDFC bank. From that time bank people are saying they are investigating the case. Now i don’t have any hope that i will recover my money.
Can u suggest me any way to recover my money. Can I go for consumer forum for this incident. It is responsibility of bank to provide safe banking to customers.
Please suggest some way.
Regards
Pawan Kumar
Hi Pawan,
If you are not getting any respite from your bank, then going to the consumer court would be a viable step to take.
Regards,
We never lost our debit card anywhere and bankbook is with us only. We have not done an online purchase or transaction. But 20000 debited from my fathers bank IOB account. Please me know is there any possibility to withdrawn the amount without using debit card and also confirm can we recover this amount by reaching out the IOB bank.
Hi Vijayalakshmi,
We cannot comment on this as it depends on a case to case basis and what all information you can submit to your bank. But yes, you should definitely visit your bank to see what they make of this situation and what assistance they can give you.
Regards.
My fathers SBI bank debit card was stolen from the safe locker of his house by the thieves who broke in when no one was at home. The thieves used it immediately and withdrew 40000/- which is the days max. limit. When we got the message on his mobile we immediately blocked it. and since the card was not with him, we checked if the house is broken and it was found to be the case. He has never shared the PIN with anyone and it was not written anywhere in the house which was broken.
I wonder how the thieves could withdrew this money so soon after stealing the same and what next steps we can taken.
We are making a FIR for the lost card and the bank has confirmed the withdrawal from a location away from the theft location. Can we get out money back after checking the CCTV footage of the ATM and also looking at the FIR?
Hi Amol,
Sorry to hear about this incident and the theft of your money. We cannot comment on whether or not the bank return this money. They view each case individually, and no one really knows on what basis they decide. The best you can do is collect as much information and proof as possible, and present a compelling case to the bank about this. All the best.
Best Regards.
This fraud happened with me also..unknown no.called and asked for atm card info.and said your a/c will be closed and card will be blocked if info.is not given immediately and when next day i reached atm to withdraw by a/c was debited with 10310 rupees.Most rubbish thing is that his no.is on and police authorities didn’t took any action.
Hi,
I hold a salary account with axis bank. On 28-03-2016 someone withdrawn 30,000/- rupees from this account through an ATM in Mumbai. I live in Baglore and I also have my debit card with me. This money I got it from my friends to pay my debts. Now I am left with 54 rupees.
Bank people blocked my card today(29-03-2016), and raised complaints and asked me to file a case in local police station.I have done the same and submitted the acknowledgment.
Now I want to know will the money will be refunded, as the bank told it will take some time to investigate this issue. I am very much worried and in a worst economical stage. Please help me.
Regards,
Raghuram
A/C no :914010054775850
Hi Raghuram,
We are sorry to hear about this incident but unfortunately, we cannot comment on how long this would take nor how much money would get refunded to you. This depends entirely on your bank and their approach to this situation. We sincerely hope that the issue gets resolved for you soon.
Regards.
This is great service to the person in distress
sngarg
i went to atm to draw 7000 bt it took a long time to process and finally displayed time out. but when i check my balance 7000 had been cut from my account. what should i do to refund my amount
Today a fraud caller called me on behalf of sbi bank n took all my money frm my a/c his mobile number is 95933858760 the number belongs to west bengal
I have also been victim of phishing phone call … while filling up form online for AIIMS MBBS entrance and fee payment confirmation not processed within 24 hours, then I lodged a complaint on AIIMS complaint forum. then some one called me giving my personal details so as to believe that he was from AIIMS. then he asked for my debit card details to refund my fee amount so that I could re-pay the fee to complete the form submission. I resisted couple of times but he convinced me that for online payment four-five details are required whereas he was only asking my ATM Pin … that too by new style (viz giving me three four numbers adding with PIN and let me know the total) I argued with him with regard to not providing my details. But I don’t know what happened to me when he black-mailed me in the name of my child’s not being able to take the exam … Thereafter I was emptied by 20,000/- which I reported to bank immediately. Bank blocked my account within half an hour of the loot. I also lodged an FIR in a week with police station. I was lucky enough to get my money back within 21 days. I was impressed with bank and police’s action.
however, this happiness turned evil when in another two weeks, 20,000/- was again withdrawn illegally. This time ATM was blocked and case for issue of new PIN number was with bank. I again complained to Bank branch, Regional manager, Central manager and police station. I thereafter, got Rs. 3492/- back but again Rs. 10,000/- withdrawn for the third incident. Total 27000/- loss to me .. bank and police both are unable to even replying me for once since the begining of the case two months back.
what to do next.. planning for RTI query for day to day action and progress at Bank level and why I was not given a single written reply from any level of my approach ?
kindly guide me what else could be done in this case
I am stolen mony other account
Some one theft my ICICI ATM card and drown money how can I Rcover? How the process to complint?
Sir my Dad receive a spam call nd told The Card number only Card num nd they withdraw 40k.. Wat shall we do… This was happened to day afternoon ..plz give ME a suggestion
Hello my Name is Vijay Kumar Sharma .i am from District Hamirpur hp India . my ATM card stolen . i am traveling by train Chandigarh to Goa , and early morning 6 am New Delhi Station some one stolen my bag ,inclusive ( identity cards, cash , 2 Mobile Phone and pnb ATM card ). i take a help to some one (phone) after two hour i blocked my PNB Account . but after 20 days when i visit pnb branch and i check my balance 24500 rupees less . i complaint to manger when he checked a account some one we draw a money 6:55 am with out pin on 16 digits atm no . when i asked a question to manger he said fraud people are very smart he we draw a money on 16 digits no . i said to him if fraud people are smart why banking system or RBI system are slow ,they said we can’t do any thing . please advice to all off you don’t show your 16 digits no to any one because our banking system are not changed ,they just give a Excuses .
Vijay Kumar Sharma
sir my friend had lost his money through the pay tm and the citrus wallet websites, through these apps a person can add the money and can transfer to different accounts. so what steps should he take to catch the fraud. does he can recover the money or to give the police complaint. how get over this problem
Hi Venkat,
You are right. You must file a police complaint and also take up the case with your bank.
Regards,
Hi! after reading your post i needed another suggestion my dad’s credit card was hacked on the evening of 26-05-2016 and transaction of INR 2705.05 were made through his card . He got the messaged delivered about the transaction but not about the destination or the where the transactions were made. we have blocked the card but are reluctant to give in this situation. Kindly help.
thanks
Respected Sir, at 19 th May 2016 5:33 A.M my account was hacked through debit card in two transactions Rs.11,716=94 & Rs.11,416=01 . I have not received any transaction message at my mobile. I reported to bank & in my bank statement I have seen two transaction done named R.consultancy& Total staff. I also do g.d to police station & they send my application to cyber crime dept. In my laptop I am using quickheal antivirus. Pl. let me know how can I overcome this problem. Thanking you, Sanjay Bhattacharjee
Yes.. today morning my account was deboted with Rs. 14,000 . I did not make any transactions still I have no money left in my account now . What should I do ?
Hi Nishtha,
We would recommend you to file a complaint with your bank immediately, and also lodge a police complaint. They would help you with the necessary measures that should be taken.
Regards,
I think I was scammed by a company called magnum binary options. I was asked to provide my credit card information. I did..I didn’t hear from them in a few day so I called my bank and asked them.to block my card. The money wasn’t removed immediately. A few days later I called my bank again for an update, the money was removed and it was more than the amount for the services. Now I’m worried that they might be able to make future withdrawal even though the account is block because they have my card information. Is this possible?
Hi Krystal,
It is less likely for someone to use your credit card account, if it is blocked. However, your bank would be able to provide more clarity on this matter.
Regards,
Hi this girsh i am from Bangalore. In citibank i deposit cash through debit card in atm but i didn’t get they are cheating me what to do. They are saying like u didn’t deposit the cast.
Hi Girish,
Please raise a complaint with the bank. If you have any receipt of the deposit, then you can use it as a proof for the transaction.
Regards,
no the problem is i deposit the cash on may 9th nd i got money on 11th to my account till that time is good even i got receipt. After 15days they taken money back. I already given complaint but no use they are saying that u did’t deposit the cash which is 23,000 thousand. After getting money i through the receipt .
Dear Sir
Since 1 year i want to recover my Rs.25000 from axis bank and the details is given below pls. help me to get my money back
Dear concerned officer,
This is Ajay Kumar Dubey, account holder of Axis Bank, for more than last five years. I regret to inform you that
the impression I had with Axis bank is no more valid due to the incident
happened to me on 2nd May 2015.
On that day, someone transferred Re 1 (seems a trial)and subsequently
transferred 25000 rupee from my account to …. Unfortunately, there was no
one time password was received in order to execute the transaction (which
is supposed to be the procedure) or I received a sms about the transaction
on immediate basis(On normal course, it is received) . To my surprise, I
received a sms about the transaction after five hours.
Since then I am in touch with Axis bank team and running between pillar and
post . No one is even bother to respond to my queries. Since I got
frustrated, decided to go further( as a salary class person, I cannot afford
to lose such a big amount). On this regard I seek an advice from National
consumer disputes redressal commission and will go by their advice.
For your ready reference mail sent to ncdrc is as below
Considering the last five years relation I have with Axis bank, thought of
bringing in to your notice.
Regards
Ajay Kumar Dubey.
My bank account is inactive for several years and I lost complete bank details except the branch name. So If i want to close the bank account what should I do??
Hi Namachivayam,
We would recommend you to have a word with your bank regarding this.
Regards,
Sir there is also remedy under I T Act for such unauthorised accesses. If this remedy is spread to masses they will be able to recover their lost money.Cyber Awareness Organisation has provided such kind of reliefs to many victims. More details are available on request.
sir plz refund my money from his account plz sir My account no is CIF No
Account Number
Mobile no 9844482138
Hi Bharat,
Please get in touch with your bank about this matter; they would be able to guide you.
Regards,
Hi, I need someone help .I got a call from some unknown number and they said that my card is about to block so please confirm details.Unfortunately I told the details my one account. My other joint account is in same bank(that doen’t have debit card,netbanking etc) I don’t how he did transaction (by mobile banking as said by bank) and transferred 50 thousand amount to his account. Now bank is saying its not our fault through linked account you can transfer your account.Kindly help me what action i should take as bank is already said they can’t help anything in this.
Hi Ashok,
We’d recommend you to file a police complaint for this matter.
Regards,
Sir’one day unknown call is come on my mobile and he asked my atm detail unfortunately i gave whole detail of my atm card but in few minults i understand that was a froud. Then i recover my money by atm bt what i should do to safe my account.only blocking my atm is it enough to secure my account ? I am not use net banking.
Hi Shailendra,
Blocking your ATM and having a new ATM PIN issued should be good enough to protect your account. However, we would recommend you to have a word with your bank about this matter so that they can provide better clarity.
Regards,
Thank for the info.
I called the bank helpline number. He was saying it is enough for securement of your account.
Can I get I believe 30$ put back on my card I believe the person that has that phone n number is putting money in it I no longer want that number to use my card just got a text stating they used my card no idea who it is
I have been asked to send bank card to someone online to receive a donation.with pin . But my account has 0 balance so what could happen to my account if no money in it. ..
Hi,
If your bank account has no money in it, then you are safe against any robbery. However, in the future, your details can be used against you by the attacker.
Regards,
Hello sir
This is to kindly inform dat yesterday around 2:45 pm called my mobile saying dat he’s from d main branch for credit card verification&took all details of my card &made almost 20 transactions using my card details, 65000/- Pl help me in dis situation
Hi Arpitha,
Please file a complaint with your bank, and local police station immediately.
Regards,
Hallo I have a problem and need your help.
On 06/16/2016 I´ve been picketpocketed.
I was traveling in tramway in Prague,Czech republic.After I discovered my wallet was missing, I ran to the nearest shop , found someone from who I could call to the banks to block all my cards.I made a couple of phone calls. During that time,I phoned to my Slovak bank .He withdrew the Money 3 times from my another Norwegian bank. Soon after the first call, i called to my Norwegian bank to make sure no transaction was done.But it was too late. The pickpocket made unauthorized credit card withdrawal.He withdrew cca 800 Euro.
I was desperate.I have no idea how he knew my PIN code.
Than I went to the police station to make a report.I gave the police any and all information I had that might help them to locate the card thief.But Details of transactions I have had the opportunity to see up after four days.
After 4 days I got all information about unauthorized credit card transactions. I answered several detail questions, finally they typed up a summary of the incident reported. They asked me to sign it, I did. Police are working with the bank to obtain video surveillance of when the offender used the stolen card at area ATM’s.
My card was insured.
I have to fill out the document about „transaction complaint“ send them all the documents I got from police and than write them my situation what happened.
I would like to ask you for some advice.
how to formulate the text to be the most convincing.My Norwegian bank said,Its not needed to translate them the Czech document from Police.They said I should send all them as they are.But now I have to write them something.But I need something to be profi.
I would be grateful for everything.Thank you.!
Denisa
I HAVE AN ACCOUNT WITH ICICI BANK. I received a message from the ban stating ” DEAR CUSTOMER, YOU HAVE CREATED A 3D SECURE PI FOR YOUR ICICI BANK DEBIT CARD XXXX 6584. IF YOU HAVE NOT CREATED IT, PLEASE CALL OUR CUSTOMER CARE”. The 3D secure pin was created by fraduster by misusing the information collected from me, over phone claiming to be an empolyee of the bank. I received this message on 5.2.16 a t 7.09. Thereafter without giving any time to report, the bank allowed 4 transactions of rs. 10,000 each within 4-5 minutes of sending the above SMS to me. please let me know NOT GIVING ANY TIME TO REPORT THE FRAUD TO THE BANKS’ CUSTOMER CARE, AMOUNTS TO DEFICIENCY IS SERVICE OR NOT and I can claim the loss of Rs. 40,000/- from back on this ground .
Sir,
On 24-06-2016, I made a complaint with IRCTC for some refund on account of cancellation of ticket.
Just after 5 minutes I got a mobile phone call from 91 7281977287 from Rahul Kumar Gupta (as stated whether right or wrong) saying that my refund will be made to me and I should tell him my Bank Account No. from which I paid money to IRCTC. I told him that the Account No is already available with IRCTC through which I am getting refund. I refused to give him my account No. At that time I was in office and got busy in my work.
After some time I noticed that some illegal transactions have been made from my saving bank Account. I immediately Blocked my Debit Card through PNBs help Line and complained about six transaction amounting to Rs. 5000,2500,9999,4900,5000,5000&1119.50, total 33518.50 and obtained Sr Nos, as under:
Rs.5000/- SR. No. A031376772 on 24/6/16 at 15.27 pm
Rs 2500 SR. No.A031376719 on 24/6/2016 at 15.27 pm
Rs.9999 SR A031376654 on 24/6/2016 at 15.26pm
Rs.4900 SR No A031376625 on 24/6/2016 at 15.26 pm
Rs.5000/- SR No A031376579 on 24/6/2016 at 15.24 pm
Rs.5000/- SR No A031376572 on 24/6/2016 at 15.24 pm
Rs 1119.50 SR No.A031376529 on 24/6/2016 at 15.23 pm
Debit card Hot listed with SR No.A031376329 on 24/6/2016 at 15.21 pm
So far I have got no reply. On contacting PNB Help Line I was told this & that. No one informed me any thing except that they have booked my complaint.
In the evening of 24th onwards I am getting SMS from VK-SBGMBS stating that ” Your wallet xxxxxx4102(My mobile No.) is debited for Rs 1900/-on 24/06/2016 account linked to mobile 7759044591 credited IMPS Reg. No 617414453039.
(ii)From DM SBIWAL (SBI Buddy ) SMS is received as: Rs.2000/ has been transferred to Manish Majhi xxxxxxxxx5692 TID 1687722788. your current balance is 1068/-Thank You for using State Bank Buddy.” and more similar SMS. Similar SMSs are received for Rs.60/-, 2000/-, 1850/-,50/ -,1000/- ,2000/-,5000/-,1900/-, 5000/- .
I have no connection with SBI Wal. Infact I heard this name for the first time.
It is therefore requested to investigate the matter & arrange to let me know the transaction made out of my SB A/C. No.0153000100831224, with complete details.
Any other information required will be submitted.
R.K.Saxena
9868114102
e-mail: rks_yoga@yahoo.co.in
hi. kindly help me help with this. I had happened to purchase a product online flipkart .i did it on cash on delivery . but due to duplicate product i had happened to return it. but for refunding the amonut they had asked me the bank detail and I provided them bank details. but one day after a message received in that my OTP is mentioned and when their exicutive call me i had to provide them OTP. i refused to attend his call . i really need to know why flipkart required OTP for refunding the amount. please help me
I m transacting the money by net banking, my money was debited from my account but not credited in receiver.
what should I do..
plzz suggest
Hi,
We would recommend you to contact your bank. They would be able to help you out.
Regards,
Well I guess I was too late. You think I should still tell the police?
HALLO SIR,
MY NAME IS A SRIRAM ACTUAL I DONT KNOW IT IS TRUE OR FALSE BUT I LITTLE DOUT. I AM SELECTED FOR CLASSIC INTERNATIONAL CRUISES UK LIMITED AS A ACCOUNTANT FROM UNITED KINGDOM BUT THEY SAID FREE VISA AND THEY TOLD DEPOSIT SUM OF RS 350 POUNDS AFTER THAT THEY ARE SAYING WORK PERMIT, IMMIGRATION AND MEDICAL,INSURANCE AND POLICE VERIFICATION ALL WILL BE CHARGED BUT THIS ALL MONEY WILL BE REFUNDED BACK TO ME AMOUNT THATS WAY I WANT TO CLEAR THIS IS FAKE OR TRUE
Hi Ram,
This sounds like a classic online scam. We would recommend you not to pay attention to the email.
Regards,
Sir that someone called and taken my ATM card number as well as OTP he done POS transaction of 2000 from my account at 4:30 pm can we retrieve it
Sir, Plz help me . My ATM was lost in bihar but money withdrawl from jharkhand .Now what can I do.
Hi Shankar,
Please lodge a complaint with your bank first and then with a local Police Station.
Regards,
Dear helper,
Actually i got a mobile message saying that u have been donated 1.5 crore from ECB ,so to claim please provide your bank account details…and its mine mistake that i have given my bank details..but did,ny share any credential or internet banking details or pin…to them and very soon i realize that its an fake message ….so point is that can they hack my bank account by any means,Please Sir,i need ur valuable suggestion towards this situation…thank you sir.
Mohan.
Hhhiiii…..sir. I m vivek desai. I mistake for another wrong bank of baroda bank account nomber transfer. So sir how i do for my money recover in my bank of baroda bank account. Please reply me correct advise for this problem.
I am in the middle of finding out where the hacker is coming from as well as starting A line.by line transaction. Review on my bank acct because 7000 went very quickly. My question is can I get Google to give me those reports from when my phone would error out cause it doesn’t seem like they will and that sure would help. Do you know what hidden phone is and what its used for and why would my gallery pics be back up on a factory reset of my phone
Hello Sanjay,
I really appreciate that you are helping people on giving the right advises.
Today my account was hacked and total amount of Rs. 85,000 got debited from my CITI bank SB account on various transactions. Most of the transactions were made to “Airtel” and “PAYTM”. I logged in a complaint to CITI bank within 24 hours and CITI bank people say it will take 48 hours to do the investigation. I am very much disappointed and scare on loosing my money since it is huge.
I request you to please guide me on how do I need to proceed further so that I can recover my money.
Your advise is most appreciated!
Thanks,
Nishant
Jai Hind Şir, Mere account set 26/7/2016 ko ek bar Rs 10023/- and usi din dusri bar Rs 4023/- withdrawal ho gaye wo vi UBI ke ATM se. Şir Maine kişi ko koi information nahi di. Mere dono SBI ATM debit card vi mere pass hi hai. Koi way batao sir. Mai Indian Army mai service karta Hu. Jai Hind Sir
27-7-16 morning 9: 00 am somebody use my saving bank account debit card and make transaction of 20.000 rs ( 7-8 transaction total) payu money seller ! The guy buy steam cards
29-7-16 morning 5 am the guy again use my another axis bank account credit card and buy steam cards 14 transaction total 58000 rs all done on payu money
29-7-16 9 am my father axis bank account debit card (8 transaction worth 30.000 rs) all done on payu money
I stopped everything in just 1 hour as i get mesage on my mobile accounts as debiting with payu money
I talk with payu money they told me credit card we will refund and other debit cards money we cannot refund ? Is that really true ii stopped too fast already
All the transaction used on pay u money app and money transfer for buying steam cards with merchants like funizen, pro- gaming etc
Somebody please tell me how it is possible can somebody hacked my computer and take all information
My mistake was i make 1 time passowords for all my cards not OTP thats why this happends ?
Awaiting some true reply
Pranay
Sir what is the main motive of paytm to fill the kyc form to increase the wallet limit. If paytm Increase the wallet limit up to 1lakh per month so total limit of year is 12lakh. So customer also pay the tax in her limit
My SBI ATM card and Allahabad ATM card hacked on 1st August 2016. Through POS they purchased an amount of Rs. 24080/=. How can refund these money?
My account hacked Today I got a fake call that iam axis bank staff and ask me details like card number name ,validity , cvv and finally he asked otp .But I tell all the details except otp.im lost 10000 money please give suggestion how to recover my money plz reply me….. I’m hardworking money
last month i have received my salary twice, so i have returned it back to my hr by hand.
this month my salary has credited, unfortunately is is showing unavailable balance in my account.when i contacted bank,they said that my money has been captured by bank,since they credited twice last month,and they dont have any proof that i have returned it.
so to get back my money, they asked me to get a letter from office,saying that they received money and release the captured /lien amount.
so please help me in writing mail to my boss
Sir my father account in punjab national Bank 22July his atm card hack and booked tickets throw irctc complain are done but bank are not response where I complain to get my money back please help sir
Sorry to say sir but this will not work in India ,I hate Indian police they are not even willing to take my complaint.
Instead of taking complaint they laughing on me. Very corrupted country. Specially police
I did transaction for online product in USA without giving my pin and otp 10321 rd were deducted from my bank ..how to recover this am out from the fraud websites suggesti on 0lz
Mr. Katkar,
On the 23rd of June 2016, a Rs. 15,005 transaction was made from my Canara Bank SB account. The debit card was used to make the transaction with a merchant in the US. There were no provisions for net or mobile banking on the card (also i haven’t used the card in over a year), i didn’t receive any notification regarding the same. I found out about the transaction only this month. The bank statement lists the transaction as PP*KEILASFASHIHOUSTONTXUS. An internet search for the merchant has turned up no clues. Are there any remedies or chances that the money can be recovered?
My husband purse and mobile stolen somebody when he got to know about this he immedieatly block ATM but till that somebody already withdraw money 40000 from ATM police just inward the complaint later when then know about withdraw they told to go at cyber cell ….my question is that is really cyber cell people will find the person ?
Hi Apeksha,
You took the right step by contacting the Cyber Cell. Hopefully, they will be able to help you in this case.
Regards,
I am balamukundan from thanjavur,tamilnadu.we are the monthly earning lower middle class people,yesterday i send a complaint to IOB Bank customer service on 18/8/16 at 4 to 5 pm in this http://www.cosumercomplaints.in\indianoverseasbank for missing some amount in my wife’s IOB bank account. After we got the call from this number 7281977287 where he is call from IOB customer service and get all details of IOB,SBI account.after that he swipe nearly 130000rs from the both account.this fraud things aren’t happend for me only,many of the citizen of india.please make a vision in it and please recover my amount as you possible.tell what ca n do now.
the following mobile number that we get a call 7281977287,9873627140
Sir I have my ICICI bank card registered with pay pal site cvv number was also saved in that website,this site is used for shopping online through abroad,on 25may 2016 through pay pal via transaction particular VSI/20160525041700/0 and the amount 7587.80 is being deducted without my knowledge, transaction mode also not showing.I request you to please register my complain and help me out,further I give my particular Neeraj singh bisht,village-shantipuri no 3,po- shantipuri no 2,distt-udham singh NAGAR,uttarakhand,pin 263148,pH no 9639555747,my ICICI bank account no 199001500121saving acct.for security of trax I am using high security password for any trax but I don’t get any thing on this respect of my above mentioned registered mobile no.I request you to register my complain and help me.
With regards
Neeraj singh bisht
On 24/08/2016 at 9:15 AM I got a call from +919709715620 for verification of my debit card. They asked my card no and I gave them that no. After given the card no they deducted Rs. 30,000/- from my account. I have already lodge my complain to nearest police station. But I want help to get my money back. I know it is very difficult but still I am requesting to you people if possible please me about this matter.
Hi sir,
This week, sunday (29.08.2016). someone called my grandmother mobile and said that he is bank manager from indian bank, and said that modi launched a new plan in banking we need to change your account number & debit card pin number. She informed the details. in the same day they stolen
Rs.4 lakhs from her savings account. She owns her pension account and she is unaware of Atm card technology. 20 years pension money is stolen in a day. Later we checked the account with minimum balance.
Hi Surendar,
Sorry to hear about this misfortune. We hope you have contacted the Bank and lodged a complaint with the Police Station.
Regards,
I have lost my all money and does not able to recover my lost money how to get it
Dear Sir,
3rd of Sep-16 at 11.40 pm some stranger withdrawl 10000X4 time total 40000 at SBI atm alipur road delhi & 4th sep 12.00 am to 12.30 stranger withdrawl 10000X4 time total 40000 at Axis ATM at kashmiri gate delhi – total 80000 debited of my brother account . it the time of transaction ATM having with my brother & and we are all home & all sleep early morning on 4th sep we check the mobile see withdrawl msg on mobile. we all are shock how is it possible. we dont share the tpin account details or we dont have a net banking.
immediately we blocked the debit card & lodge the FIR in delhi. SBI bank are not supporting us. huge amount gone of our account plz give right direction to get back our amount.
I had an incident of unusual unauthorized atm withdrawal on 10/09/2016… I have used my allahabad bank atm at hdfc banks ATM machine placed at sector 27 C chandigarh for d withdrawal of Rs1000 around 7:30 pm..I took d money and returned home….somewhere around 9:30 I got 2 msg of atm withdrawal of debit amt Rs 10447.32 and Rs 9419.99…I rushed to d same ATM machine where I had withdrawn money…the guard thr said he joined his duty at 8:00…I went for police complaint at cyber cell sector 17…I want this to be enquired as my hard earned money had gone..Even I am also an employee of Allahabad bank. Is HDFC not secured enough to transact with.
Some one took 80000 rs from my ATM on 10th Sept I checked my balance on 12Sept .4 withdrawn of 20k was done . The card was at home no one withdrawn any money.. I did not get a single SMS or email .. normal is I get a SMS if some one withdraw the money..also the date of intimation is 12th Sept… am surprise how some one Cud do.. Wen the card is with me… kindly help me.. I got my card blocked and SR is raised with fraud…. plz help me..
Hi,
On 14th September,2016 there were two online purchases from my debit card which i was not making. Luckily I was able to recover all my money back!! 🙂
The card was with me the whole time so I knew something fishy was up and immediately blocked the card. I called the bank and reported the issue and registered a complaint to my local police station. I got a response from the bank saying they need 4 days to investigate. Meantime I started my own digging. I was able to know who were the merchants to whom the money was credited to as in the bank statement the merchant name was displayed as part of the transaction ID. I contacted both the merchants, one based in USA and another based in Honk Kong. The merchant from USA told me the order placed was declined and my money will be refunded which i have got already but the merchant from Honk Kong didn’t respond. So finally I tracked down their facebook page and posted on their wall so they will be forced to contact me. Finally when they did contact me they crossed checked the information after which they have initiated my refund and stop the order from reaching the culprit!!. I was also able to get the shipment address of the culprit and when i did a little bit of digging on that information I saw this person was already on the badbuyer’s list, reported for purchase from stolen/hacked credit cards and Debit cards!!!. I have now registered a complaint with International crime Complaint center(IC3) as the culprit is US based. I am waiting for contact from them. My tips for a person who is a victim for online card fraud:
1. As mentioned in the post, TIME IS CRUCIAL. The faster you act better. Block all the cards on the account that is hacked.
2. Contact the respective bank and get the procedures done
3. Don’t wait for a saving grace, be your own saving grace. Be persistent. Try to track the transaction ID that shows up on your bank statement/SMS. If the merchant name is not provided then ask the bank for the details. Maybe they might have.
4. Contact the merchants as soon as possible and stop the order from being dispatched!!. If the order is shipped then the merchant might not agree to refund the amount
5. And finally prevention is better than cures.So, I have decided to open an account which is specific to only online purchase. Will the balance can be kept to bare minimum and transfer money as and when required and use it immediately. So even if the account is hacked they wont have much to take. I have decided to open an account in national banks as they have low minimum balance requirement. In my case I have a Punjab national bank general account where the minimum is just 1000.Rs.
I wish good luck to all those facing this issue. I hope you can get your hard earned money back 🙂
To the author of this article- Great work!!. Motivated me to take matters into my own hands 🙂
Please i need your help. My account was hacked and the hacked made out billpay check to someone. We do i do if the bank if refusing to give the name and address on the person the checks were mae out to..???]
Please help me….
Last week i had a new Debit card issued on the Wednesday. I used this card once only to take cash from an ATM.
Thursday and Friday i tried to book a holiday online with Expedia (used them lots of time with no problem)When i got to payment it refused to accept my details saying that my details were wrong.
On Saturday i went to my bank and told them and the Assistant told me that i need a special key to use my account online.
She gave me the key and set up the account.
when i got home i tried again to book online but no use at all. I checked my account later and found that 4 transactions had taken place for over $2,000 each and many more were refused.
i did not get an opportunity to use my new code and everytime was told that my transactions had not worked.
I stopped the card as soon as i knew but it was too late to save nearly $9,000.
I went back to the bank on the Monday (3 hours each way in a taxi) The Assistant said that my card had been used for these transactions and many more had been tried and refused.
She did not offer any help at all and although my Spanish is not great i could understand what she was saying which was basically “bad luck”
i have written to the bank and await their reply. do you think i have any chance of getting my money bank ?
I cannot believe that they refused me payment but seemed to dish it out easy to a hacker.
I did not use my pin number or even the code that she gave me because i could not get that far.
regards
john
Yes. I am presently handling a case of fraudulent ATM withdrawal from an account of my close relative to the tune of INR 1.96 LACs. The Hacker made ATM withdrawal in CNY [China] currency while my relative was handling a moderately serious domestic issue at Bengaluru and completely ignored all SMS alerts. By the time she realized it was too late.The banker was reported and we filled up the necessary DISPUTE FORM. We have also lodged a Police Complaint. We are waiting for the end results.
Sir I used mobile banking app lota
I send money to another account but transaction failed and money debited from mu bank account. Now plz advise what shouldi do..?
What if someone hacked into my bank account and deposited some money and then 6 months later called the bank and froze my account until all of my deposits goes to the hecker. What should I do in a case like that?
My sister is tricked by a vishing cal from this number 7764097297, she shared all the credentials of her ATM card and immediately online transaction has been done through SBI buddy. Could money be recovered? We have lodge a complaint in police station.
I blocked my debit card and Internet banking after the fraud. So should I assume to be safe. Now what should be my next steps. I have a new card with me.
A couple months back I had some really embarrassing cyber issues at my office because of the fraudulent act of my assistant and my bank account was freezed, I was hepless until I got this hacker’s contact from my bestfriend to help me resolve this problem. He cleared my doubts and performed beyond what I expected. Yay! I’m very happy…now I can take care of my 2 kids and be the best mom for them. He is very selective so tell him I gave recommendation. You can get to him at (computerworm.hacker@hotmail.com)
My dad got a call on his mobile stating call from IOB asking to disclose the debit card no. he dint, then they informed last 4 digit and asked to confirm, he didnt then they told the full account no. of the savings account and asked to confirm, he said yes, they asked him to hold on line and the call got disconnected after 10mins. From the call time in the next 30mins 10 transaction each valued at 30,000 went on. Next day we approached bank, they said the transaction is done online using debit card detail and debit pin no. (there was no OTP), bank is not owning responsibility, we have given case through cyber cell. we sent mail to Vodafone who was the beneficiary of the payment (for Vodafone Mpesa accounts the money was transferred), we complained the bank with in 14hrs and registered complaint with police within 24hrs, still no hopes.
Bank says there is no need for OTP if its verified by PIn, the card was never used on online previously, then how the details were known. RBI regulation states OTP is must for online transaction to be processed, but the bank denies it.
I bought tshirts using my credit card in flipkart after that same day someone tried in flipkart for buying products many times through my card information but unfortunately the couldn’t buy since OTP myself got.
I raised an issue to FLIPKART they said someone theft the details but we couldn’t find who did since transaction not successfull.
I asked how you are saying like this my card information thefted when using your site, you have to investigate and let me know. They are saying we can’t do.
I complaint the same in bank side too they also say same thing.
How can I take legal action against them?
Somebody called from ICICI bank from this number 840905221on Saturday. she told your Aadhaar no. is not updated your ATM card is blocked I sent one OTP no. give that I will updated your Aadhaar no. like that she told after that she has taken OTP no. and in my account deducted Rs.4600/- last 3 Transaction. and i spocken with customer care also but there no reasoponse and i sent document to Customerdisputesicicbank.com this mail id
I had used my hdfc bank debit card on xpress money atm. Next day I got a message that thank u for using your debit card for transaction of 49567.00. That time card was with me. I called to the bank and inform that I have my card but someone is getting transaction from my card. Bank blocked the card but refused to return my amount.
Plz help me to recover my amount.
Hie sir
On dated 21oct 2016 my father got heart attack due to ATM fraud , more then 80000 are credited , we belong to very poor family…
I am request you to please help us to how to get refund these matter .my father has critical health issue now.
We had lounched FIR and also got details were transaction has done thru ATM .its Paytm and sume of bank wid vodafone bills.or citi bank and axis bank.
Please call me , mail me before times gone.
Regards
Nitin tank
Hi Nitin,
Sorry to hear about your father and the loss. You have taken the right measure of informing your bank and lodging a FIR. Hopefully, they will help you recover the amount. Here’s wishing a speedy recovery to your father.
Regards,
just before 2 hours i faced a problem that all my balance from my account has been debited.I log in to my account through net banking and it is said “no accounts user”…please help !
When I put my pin code to ATM machine .all things is done but when cash come out that time power is cut .so its possible to money refund my account
Hi. My wife had a failed withdrawal from my bank account using a visa card. The money wasn’t dispensed from the atm but it was debited from my account. My bank said it was a failed transaction due to insufficient funds. I think this is because she tried to withdraw the funds too soon after I transferred the money into the account connected to the card.
I have a form to complete. I need to know the bank name and atm location. These are the details I have from the docket:
LOCATION: P-MANGLD
TERMINAL ID: 301772
BANK CODE: 27360608
RECEIPT NO.: 673676
APPLICATION ID: A0000000031010
RESPONSE CODE: 103
Can anyone help me find out the bank that owns this atm machine, and the exact machine it was?
If you can I will be very grateful.
Chris
Hi
I had balance in my Paytm and FreeCharge.hacker has done transaction from both account in back to back month.I don’t understand my laptop or mobile is hacked.how I can prevent this
Hi Navin,
Thank you for writing in. Our support engineers would gladly help you with this issue. Please visit https://bit.ly/QHChat to chat with us online. You can also raise a ticket at https://bit.ly/Askus and we will get back to you at the earliest.
Regards,
Sir I have my account in Indian overseas bank lko. Rs 20000 has been Debited from my account unknown to me. I hv made my card lock but should I file FIR??? Can I get my lost amount anyhow???
Hi Rishita,
Yes, we’d recommend you to file a FIR and report this to your bank as well.
Regards,
Sir 2000 rs were deducted suddenly from my account remarking that a transaction failed on 24 nov and got cleard on 28 nov .bt i didnt do any transaction.plz help me out sir..bank is also nt able to help me
Good morning Sir
On Friday the 21st of oct, I finished my exams and wanted to go for my vacation very early on Saturday morning, and as such was expecting 3000 pesos from a friend, so after my exams in the evening I slept for a while and when I woke up, I went to the ATM to check my account, what I saw was below what I was expecting, its just 1000 pesos, so I called him and told him why only 1000 pesos, he told me he has not send it, that he forget that I should jst wait for a while, that he will send it, that I should wait maybe after 20mins I should check, I went as he said. On reaching there I saw about 24,000 pesos, I called him and ask why that much??? He told me he never did, and beside he is having issues with his network. He told me maybe someone is mistaken my account to be someone else account, he said he will contact me if he send the money, meanwhile i withdrew the money, maybe a friend mistakenly send it so when he or she ask I will jst give, I waited for his call, but didnt get, I try calling him, his number wasnt going through. So I went to see if he did send since I cant get him. But this time I saw another set of money all in one night. I withdrew all ranging to abt 50k. I kept the money and went for vacation. While am there I called one or two people to ask if they did send in money, non said they did. I waited if some will call to claim no one did, so very worried about the situation, I cut my vacation short, came back to my home on Wednesday the 26th of oct, I arrived late so early in the morning on Thursday, I went to the bank with the 50k peso as it was withdrawned, explained my experience of how it happened, they checked and told me it came from one Harrison plaza, i said it came from a source which I didn’t have idea of they should resend the money back to where it came from. They deposited the money in my account, took my contact number and said if they resend it they will contact me, from that day till now have gone to that bank more than four times, the money is still in my account. What they did was to freeze the 50k so I can hav access to my normal money, what else should I do in this case ? Have been waiting and waiting but to no avail, I emailed there head office yesterday but haven’t gotten a report from them even. All this is happening in the Philippines
Sir, My sister is being victim of such act, yesterday its still less then 24hrs.
But problem is that, in the bank statement there is only POSxxxxxxxxxxxx number, so in such case how can we found actual merchant.
Hi Kamal,
Have you tried contacting the bank for this matter?
Regards,
Sir
My grand mother has an account with SBH and she had a debit card for the same which she never used. Amount was kept for emergency purposes due to her old age and so not checked frequently. This year May when she tried to withdraw some money, it was seen that in May last year an amount of 2.5 lakhs was withdrawn from different ATMs. Card is withus only. When contacted the bank they told msg was gone to a phone number which does not belong to her. Further she never applied for phone banking also, but some phone number was written with different hand writing. Bank rejected the claim telling that my grand mother is transacting in her account with the help of her son. since she parted the possession of the card they will not accept to enquire. Police complaint also did not help. What is our next recourse. Pl guide since it is the amount saved by grand mother who is 79 year old for her old age .
Hi my yes bank travel card was copied and used in Indonesia by someone when I am in India. I knew when I got transaction msg on my mob. Informed customer care immediately and blocked card also but money was deducted from my account. I made a police complaint also suggested that I am in India and original card is with me. Please tell me what to do further to get my money back its big any for me
Hi Nitu,
You did the right thing by contacting the police. Hopefully, they investigate the matter with your bank and help you out.
Regards,
Hi my yes bank travel card was copied and used in Indonesia by someone when I am in India. I knew when I got transaction msg on my mob. Informed customer care immediately and blocked card also but money was deducted from my account. I made a police complaint also suggested that I am in India and original card is with me. Please tell me what to do further to get my money back its big any for me
Hi ,
I checked my account by logging to net banking and found that my credit card has been used for 37500 transaction both online as well as offline. I tried to find out my card but realised I had lost the card. I immediately reported to bank and filed an FIR with police but the bank told me that all the transactions are done via PIN and I didn’t received a single message about the transactions. Now the bank said the police will enquire from them to proceed but this procedure is long. The first transaction was made on 2 and then on 5 then on 8 Dec. I realised this on 10 Dec. What to do now. Please help.
credit card Transaction is an illegal transaction as I received a fraud call from a person claiming to be a SBI representative. He asked me to share my card & PIN details also shared OTP unluckily. Though I have blocked the below mentioned credit card but transaction is already processed. I need your immediate intervention to block the payment to Paytm or let me know if there is any other way to get my money back. Also share me the details for Paytm account where the amount has been transferred. I am in process to raise a police complaint for the same.
Hi,
In this case, getting in touch with Paytm, your bank and the police will help you.
Regards,
On 30.11.2016 some one has made three purchases from Vodafone using my debit card without my knowledge. The debit card was/is very much with me. My bankers icici bank has me to claim the refund from Vodafone. Are they corrected.
Thank you very much for this information. My father who is a retired sr. citizen got scammed by people calling him impersonating bank officials and got his info. Immediately after the call they made one big transaction using his card. As we were not aware how to handle the situation, we blocked the card, informed the bank and filed a complaint to the police. After reading this blog, we sent a request to the online portal where the transaction was made and explained the situation to them and they were very cooperative and in few days we got our money back. Had it not been for this blog, we would still be sitting and waiting for action on our complaint and couldn’t have avoided paying off the transaction.
Hi Shrikanth,
Thank you for the appreciation. We are glad to know that this post helped you and your father.
Regards,
With the help of paytm .fraudster use account no. And 3 transction done through paytm Rs19999,Rs10000,Rs5000.don,t know who to use this.so please tell sir how these transctions can be cancelled and back money to account balance .
Hi Rahul,
We would advise you to get in touch with Paytm and your bank so that they can investigate the matter.
Regards,
Today I received call they said like they are from ICICI bank and due to my unluck I have given my details. And they have done 3 transactions and total money is 14000. Immediately I lodged a complaint to ICICI bank and submitted dispute form. Do I get my ammount back???
Dear sir,
my self Mallapp.s.Pattanashetti,from Belagum. my icici salay bank account hacked at 22,990 rs at 26.12.2016 7:31pm i ahve launched complaint in bank at 27.12.16 within time of 24hrs, now bank help line officer said allready transaction was completed, they have not provided any details of area, person contact details, only they provide company name and transaction id, it hast a delhi base shoping mall as clues network private ltd, after that you pl give comlaint in police station, i 3 times visited but they not get complaint. then i have searched in internet and get this company details and dirrectly call to service help line with provide my transaction id, contact details, that person said will call you after 2 days. kindly suggest me next what to do sir.
Regards,
Mallappa.s.Pattanashetti
Hi Sir,
I have an ICICI salary account,when i logged in my account, i have found three PAYTM transaction worth of 6000 rupees has been transacted without my authorization. I haven’t given any credential in paytm like saving card details like that, however long before i have done one or two card transaction using card details after that am using only net banking. Is this hack happened through card or compromising my net banking details? This is my salary account and i am afraid to take salary in the account in my next month. Could you please suggest what I can do for this?
Thank you for your help on this in advance.
Regards,
Prem
Hi, I have sent money from my hdfc account to an account which is blocked by the SBI bank a/c for some reasons.
I tried different ways to contact the bank to retrieve the money but both the banks are asking me to contact the other!
I don’t know whether I will be able to get my money back ever!!
Do you have any suggestions?
Sir am satisfied with your msg today I faced the same am a working woman I was busy while opening my salary account I did not attached my adhar the criminal today called me saying your ATM card has deactivated kindly send your details since i was busy with my students in hurry I gave my ATM details I din give my pin but den in afternoon when I cross verified with banks I found 25000was withdrawn I rushed and blocked my ATM first then went to the local police station they said it s of no use to file a complaint
please help me my card was lost and my ICICI debit card got debited with 9850 RS transaction says info.win www account what does it stand for?
Hi Asmita,
We hope you have contacted your bank regarding this and have your card blocked.
Regards,
Dear Sir,
I have the details of fraduster’s bank account and branch etc and same has been shared with local police. I requested and given in writing to freeze the fraduster’s account same has been accepted and given me the receiving copy from local police station. What will be further process from my end?
i was place a order from a E-Commerce shopping site.. it is Fake site, i paid amount 20000 from paytm. after i longed a complaint in police station , they know the transaction done paytm to Bank ….. Is a SBI Jalaun bank and CANARA Narkhi bank in UP. now i have know idea how to get my money back …if any one know what should i do next help me.
Hi Sir,
My SBI ac statement and balance are not matching though there are no pending payments or any hacking actitvity. Still this problem is there which even the bank employees are not able to resolve. WHAT TO DO SIR, IF NOT RESOLVED SOON THEN I WILL BE LOSING MY HARD EARNED MONEY.
My sbi debit card is used for unauthorised transaction on shopping on flipkart .. This incident took place 15 days ago … Will i refund my money back … Or what can i do for that
Hi Sahedur,
We hope you have informed the bank about this incident. We’d also recommend you to have a word with Flipkart to see if they can help.
Regards,
Thanks for the information sir
Dear Sir,
My brother got a call from a fraud, the caller said he is calling form BOB, and fooled him to get the OTP.
he declared the OTP and later he found the 50,000 is withdrawn from the bank.
How can it be recovered.
Please advise.
Hi VK,
we hope you have informed the bank about this. We would recommend you to write to the companies where the transaction has happened and explain the situation to them.
Regards,
SIR MERE FRIEND KE SATHE 2 DIN PAHELE CALL AYA KI APKA CARD KA PIN OR ADHAR CARD NUMBUR DIJIA USNE KUCH BOLE BINA CALL CUT KAR DIYA BADME 5 YA 6 BAT TEXT MSG AYE KI OTP CHANGE AESA BADME PAISE CUT JANE KA MSG AYA PEHLE 5000 GAYE BADME TURANT 6000 GAYE AUR TURANT CARD BHI USKA APNE AP BLOCK HO GAYA TO MUJHE KYA KARNA CHAHIA . PLEASE MUST REPLY SIR …..
Hi SESHAN,
Please lodge an FIR with the Police and report the case to your bank.
Regards,
i have got a call from unknown person asking my atm details and as i new to online procedure i have given all details with otp and i got a message he has done a purchase in paytm.i have transaction id can i get my money back……please provide procedure
Hi Shaik,
Unfortunately, in most cases such as this, money cannot be recovered. Please file an FIR, raise a complaint with the Bank and drop an email to PayTm explaining them the situation.
Regards.
Thank you for this very useful and important information.
I am a recent victim of phishing were a fraudster called me saying that she is calling from the HDFC payback points department and that my points are going to get lappsed/expired. She offered me a cashback of 4999 and said that the same cannot be transfered to my HDFC Credit card account rather I can encash the points with my debit card.
I fell into the trap and made the mistake of sharing my card details along the OTP which she calimed was generated from her IVR system and not the bank.
She immediately changed the 3D secure pin for my debit card and made 5 transactions to Idea Money and Airtel Money of total Rs 25000. Each transaction amounting of Rs5000.
As soon as I got the debit sms’s from the bank I realized that I have been fooled and asked her about why the money is debiting from my account instead of the cashback being credited. She imediately cut the call and her phone was then switched off.
I immediately blocked all my Debit / Credit cards of all banks including Netbanking and informed the Bank’s Fraud department of what has happened.
I have even raised a transaction dispute form with the bank.
I event sent email to Idea Money and Airtel Money customer care email addresses hours after the incident happened but there is no reply.
I also went to local police station to file a complaint but they refused giving illogical reasons and blaming me for the lose.
Now I am just praying to GOD that some show this transaction gets reversed back to my account.
This is a lesson learnt for me as to how fraudsters can lure you with offers or threaten you with denial of service or service expiry and get your cards details from you.
But you should never be pressurized by such calls and should never attend such calls because bank will never call you and ask for your details.
Sir mere bank se 43946 rupye kisi ne nikal liye h bank account no 61166065919 name lalita gurjar d/o Ramachandra gurjar
Balance reduced but cash not received from ATM.
Dear Sir,
I am telling what happened with me on 8 Feb 2017 time between 7:00 – 8:00 PM ?
1. Sir I got salary on 07 Feb 2017 for Jan 2017 after that on 8 Feb 2017 Time : 7:30 PM visited at SBI ATM for cash withdraw.
2 first tried for 17 000 but ATM showing exceed amount after that tried 10,000 then please wait your transaction is being processed after that cash not came on ATM slot and frequently home page came on ATM screen.
3 after that I talked ATM security guard then he told me Allahabad bank links problem . many only Allahabad customer complaint same problem today. so wait 24 hours post 24 hours if cash not come then visit branch.
4. finally cash not come then I visited branch on 10 Feb 2017 give application about problem. branch person accepts application and told me that we will mark mail to concern person on coming Monday (13 Feb 2017).
5. Sir, suggest me if bank not takes action then what will do for more action.please guide me.
Hi Deena,
Hopefully the bank will help you out. We recommend you to take constant followups.
Regards,
My bank account is debited by any of my enemy using my card details. Bank entry showing that amouny is credited to paytm noida. Is there any chances to recover money.
Hi Chhagan,
Sorry to learn about this incident. We hope you have lodged a police complaint and informed your bank so that they can investigate the matter and provide you some help.
Regards,
someone did shopping on store physically from my debit card and my debit card is in my pocket. the shopping was done in philippines and i am in india with my debit card in my pocket. i made police complaint, complained to my bank, mailed my complained to RBI and all but till yet nothing has been done. kindly help and tell me what to do. bank people says someone might have cloned your card if someone has cloned my card then too i m innocent and why should i suffer? tell me some way to recover my money
Hi Manoj,
You have taken the necessary steps. What you can do now is the following:
1. Check your bank statement and find out the transaction IDs and name of the merchants where these payments were done.
2. Once you are able to find the merchants, email them or call them and explain the situation.
3. If these merchants provide you with any details, share these with the Police and the Bank.
Unfortunately in most cases, money lost to such fraud cases are difficult to recover. What we can do is take regular followups with the Police.
Regards,
Sir today some one call me and ask me abt my atm is blok . Again he ask a otp no. After that he transt a 25000 money by my atm through paytm is there anty posibilitis to recover my money. Reply soon sir
Hi Amit,
Please contact your bank about this and seek their assistance. Also, write to PayTm and inquire if they can help.
Regards,
2 day ago I was done online trajection but my money was not get on Amazon I don’t where is gone my money please help me what should I do now?
Nice blog, thanks for sharing this informative blog.
Sir,
My father got a fake call from a person today representing himself as a Bank Manager with SBI. My father has a salary account with SBI. The person pretending to be the bank personal convinced my father with details like Card number, pan card number, Home address, last transaction etc. and then asked for OTP which my father gave him , there were a total of 6 transactions that happened for a total of 6 OTP amounting upto 17800, and then call was disconnected by the Spammer/hacker.
When my father checked for messages immediately after the call he realized that he has been scammed big time and immediately rushed to Bank from his office and when updated his Passbook he found out that the Transactions were made to transfer the funds to a Paytm Wallet Account.
Remedy measures – As of now after 4 hours of the incident ( approx. 12 pm 5th April 2017 ) My father along with my mother and brother have changed there ATM PIN and Net banking Login passwords.
Question now is – what do we do next ..?
Is there a way we can ask SBI to track down the transaction details and may be get the details from PAYTM to which account the funds were transferred and may be further transferred to another PAYTM Wallet/Bank Account..?
What does the Policy Authority will do..? Can they trace down the Caller and location may be and get the details from Operator to which ID it belongs to or registered to.?
Update: I became a spoof caller and pretended that I got a call earlier today and wanted to know about the Offer and called the Hacker and Look at his Confidence , he said currently office has been closed, but we will call you tomorrow to get the details.
Please help anyone
Sir i recently faced online fraud transaction on 5th april. I complain to bank bt bank could nt help me to provide the information whom do this to me.. its made by my debit card almost 12000 rs. I consult local police station. N email to d cyber cell also…
Wht shld i do for recover my money.. n who is responsible fr it….
Plz response… help me
I was recently scammed by greendot debit card my old debit card # I was having my paychecks direct deposit. I was online and made a purchase three weeks later realized that my account had been hacked. The one and only time that I was able to talk to a real human being. They cacelled that card and gave me 4 dispute #’s they are as follows 07573835,07574166,074448,07574549 I digure the amount to be approximately $700.00 They sent another debit card to me. When I tried to activate it it says that I have to sent them a copy of my D.L. or I.D. so I did. Then it said that my pictures were to blurry and to retry. I sent them at least 20 different pictures. This took place over a period of almost 120 days before I could activate my new card. When I was able to activate my new card it said that I had only $20 that I could withdraw. I haven’t taken the money out though on hopes of tying all of this together and possibly re-couping some of my money. Can you help? How do I go about getting any if my money back?
money was hack from my airline credit card and the bank tells me to pay up,need help
Actually a fraud call had came to me at DAT time I was outside my home and the phone call was received by my small brother the caller said that your ATM has blocked we will give you new atm password so kindly tell your ATM details and my brother gave all details to the caller after sometime the message had came that the online transaction has been processed and my 13000 rs had been transacted so please kindly help me can I get my money back please help it was my savings to my education purpose it happened on 5/01/2018 at time 10:30 am please do help me….
I lost my money from my debit card when I updated my passbook it was found out to be from Flipkart please help me out to track the address which it has been delivered and to whom
If someonelike my friend or any who transfers my money through using my online net banking and password and sends money to his own account. Can we know the address and name of that man who has done this
Hello sir
The last day I have one whatsapp message to my mobile. U r the win for bumber prize and also one mobile number. And I am calling that number. I am giving my bank account number and pin number
He variefied my bank account number. Otp
Someone withdraw the cash from ATM. I don’t know how they do this. How i get back my mony.
Sir, Yesterday my account was debit Rs 2000/-but I didn’t get it by ATM of SBI and got two slip as sorry to anable process, Sir how I can receive it
Hello sir 25000 debit from my atm card when my card is in my pocket i contact my bank branch but they did’t help me what should i do.
Thank you for using your SBI Debit Card 607XX3355 for a purchase worth Rs9999.0 on POS BDR0000100000000000 at AIRTELMONEY txn# 807212114879.If not done by you, forward this SMS from mobile number registered with SBI to 9223008333 to block your card. You may also call 1-800-111109
Sir; this is my balance deduction report . This happened today (1pm).
Please help me to get my money back.
In the evening of 16.03.18, my daughter-in-law used her debit card issued thru PNB,Nangal Raya, New Delhi to withdraw Rs.3000 from AXIS Bank ATM, Tilak Nagar.As ATM was not working properly and her followed person was making haste, so on the pretext of helping her He replaced her original card with a PNB Dummy card. During the night between 23=00 Hrs. to 00=15 Hrs. SMS were recd.of transfer of Rs.25,000/=, Withdrawal of Rs.10,000/= & Transfer of Rs.25,00/= and the Cutomer Care of PNB could be reached at 12=54 AM of 17.03 requesting to Block the Card. On the presumption of her Debit Card blocked, she was bit relaxed, but More transaction of money THREE MORE withdrawal happened in the early morning Hours of 3=00 AM, amounting to Rs.10,000/=, Rs. 10,000/=, Rs.4,000/= & Rs. 1,000/= each. Once again the Debit Card did got Block at 07=00 in the Morning of 17.03.18.
FIR has been filed in Tilak Nagar, New Delhi, P.S. and copy of FIR handed over to concerned PNB, Nangal Raya in the afternoon, providing all details.
PLEASE DO ADVICE AS TO WHAT MORE IS REQUIRED TO BE DONE URGENTLY TO RECOVER THE MAXIMUM POSSIBLE AMOUNT FROM THE HACKER & OBLIGE.
My experience was similar to this. I was contacted by a particular Mr. Fortross who posed as a Investment broker for Zulu options. I went on to invest a total of $489,000 into 9 accounts as advised. When it was time for withdrawal i was unablt to perform any withdrawal, I thought my life has ended until i was referred to sokolov.swiftrecovery(at)gmail(dot)com…… They have been able to help me recover 90% of my funds as of last week. The scammers are all out for our wealth, stay guided and have a proof of your of transaction. You still have a shot at getting your funds back!…. I just had to strengthen my faith in God never to fall victim of these scammer.
i have a sb account with yes bank
someone have withdrew 30000rs from my account from a atm located at c r park new delhi but i have the atm card with me and never shared its detail or pin even with my wife nor i ever handed it to anyone.
it happend with me on 23 march 2018 at 8:50 pm. i reported about it to the bank and they blocked my card .
after that crimal again tried to use the card at a shop in c r park and i received a sms of transaction failur. bank says that they would look into the matter and asked for 7days time . what to do now pls help
my cont. 9716826980