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Rahul Thadani
Has your Facebook account been hacked? Here’s what to do
April 24, 2012

We hear about Facebook accounts getting hacked on a daily basis. With hackers dedicated to pounce on the slightest mistake made by a user, cases of Facebook accounts being compromised have become quite unavoidable. There are also instances of a friend or family member getting unauthorized access and misusing the information available. If your security and privacy on Facebook is being violated, you need to take proactive steps to secure information that is crucial to you.

Broadly, two situations can arise if your account has been hacked.

  • Your account is hacked and password changed
  • Your account is hacked but password remains the same

Let’s delve into these.

  • Your Facebook account has been hacked and your password changed

If you’re unable to access your account then your account has been compromised and the password has been changed. Your immediate action should be to visit the Facebook Help Center (www.facebook.com/help/) and locate the My account is compromised page. You can access it by:

  1. Clicking on Report abuse or policy violations in the tab to the left and locating the Secure a hacked account sub-head and clicking My account.
    Secure your account through Report Abuse page
  2. Clicking on Something’s not working in the tab to the left and selecting Get help logging in. Follow it by selecting the Hacked, spammed or phished option.
    Secure hacked account through Something's not working page

After you are directed to that page, click the My Account is compromised button. You will be requested to enter your email address/phone number or your Facebook username or your name and a friend’s name.

Page to secure a compromised account

Page to identify and secure your account

If some purchases were made via your hacked account, you can also submit a report regarding the same to the Facebook Credits Support Center via the same page. Instructions to secure your account will be forwarded to the email address provided by you.

My account is hacked webpage

In extreme situations you will receive a call from the Facebook security team. Alternatively you can request your friend to use the same instructions to report and they will be directed to the Phishing section of the Help Center.

  • Your Facebook account is hacked but your account password remains unchanged

Your account is hacked if:

  1. Your friends receive spam messages from your Facebook account.
  2. Your alternate email ids report activity on your Facebook account, other than those carried out by you.
  3. You get login notifications on your mobile phone (if you have activated this feature) when you are not signed in or from alternate locations.

The steps to secure your account are quite simple and will go a long way to protect your valuable information.

Step 1: Change your password
To change your password, select Account Settings (to the top right corner of your Facebook page). Choose the Edit option next to your password.

Option for changing account settings

Page for editing password

Step 2: Check your alternate email ID settings
If you have allowed an alternate email ID to receive notifications regarding your Facebook account, check if this email address has not been changed. If it has been changed/hacked, the offender will receive notifications about your activity. If you don’t have an alternate address listed, create one immediately.

Step 3: Change your security question and answer
The importance of an effective security question is critical. Your security question and its answer should be something improbable, the answer to which should only be known to you. You need to change your security question immediately as the offender may have viewed or changed your answer.

Step 4: Delete spam messages that you find on your time line
Check your wall and message box for signs of spam messages. If you find any, delete them and report them as spam to Facebook. Leaving them unattended on your Facebook profile is inviting danger.

Step 5: Remove unwanted apps
Remove any unauthorized or spammy apps. Go through all the applications installed by you by accessing Account Settings and clicking the Apps option in the small window to the left. Click Remove Application for unwanted, spoofy or unknown applications.

Option to remove applications

Step 6: Inform your friends
Notify your friends that your account was hacked and apologize for any inconvenience caused.

Step 7: Change passwords of related services
If you use the same password for other accounts (web mail accounts or bank accounts) you must change them. It is also advisable to change passwords that are similar to the compromised ones.

These steps will help you secure your hacked Facebook account. This will also ensure that your privacy and security remains in your hands and no one misuses them in the future.

Have something to add to this story? Share it in the comments.

Rahul Thadani
About Rahul Thadani
Rahul is a web enthusiast and blogger, and has been writing about the computer security industry for the last three years. Following the latest technology trends,...
Articles by Rahul Thadani »

33 Comments

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  1. Nice post…

    Reply
  2. umesh sharmaApril 24, 2012 at 1:37 PM

    very informative post

    Reply
  3. Antariksh Kumar MathurApril 24, 2012 at 1:51 PM

    Thank you Quick Heal Team…Your information is very useful for me & Other Facebook user..HAVE A GOOD DAY…

    Reply
  4. sagar kulkarniApril 24, 2012 at 4:27 PM

    thanks for giving the information.

    Reply
  5. Marietta W.AlfaroApril 24, 2012 at 6:28 PM

    Useful! Thank you~

    Reply
  6. Good post, with good pic’s. Being FB is a sod to use at the best of times, had no idea it was this easy to resolve, Cheers

    Reply
  7. good one…!!!

    Reply
  8. mayank shahApril 25, 2012 at 6:33 AM

    i am obliged, very good information

    Reply
  9. Thank you

    Reply
  10. I’ve found that if your password is too short (up to 5 or 6 digits) then your account can be hacked by using some application that can automatically match the password by comparing automatically generated passwords. Use strong password which contains characters with numbers as well as special characters(~ , . * ^ % $ # @ ! etc.). It won’t be that much easy to hack your account. Thank you.

    Reply
  11. Nice info and very crucial Steps…!!

    Thanks a lot.

    Reply
  12. Great Job

    Reply
  13. Thanks Quikheal team for giving , in simple way , most IMPORTENT & helpful Information.

    Reply
  14. Gud job quick heal team.

    Reply
  15. Ashutosh Varun RajApril 25, 2012 at 3:54 PM

    Good job guys…..!!
    thanx ……….
    and keep doing it for us.

    Reply
  16. very useful information thank u

    Reply
  17. thanks for this importent information

    Reply
  18. MUKESH ANJARIAMay 3, 2012 at 1:43 AM

    Thanks for the detailed info. I feel that it is still not working if the account of your friend is hacked, and you add them as your friend on FB. The problem continues. I used to get some unacceptable pix stating that ‘99% of the people could not see it more than 2 seconds’ and when I clicked it to see..some vulgar and unwanted pix started floating to my friends of FB and I was put to very sorry situation. What is the solution to this?

    Reply
  19. HARESH RARKHANIMay 3, 2012 at 8:10 AM

    NICE INFORMATION. THANKS QUICK HEAL.

    Reply
  20. my problm is other ….
    some one hacked my account nd after using my acc. he/she deactivate it…. nd i made it by phone no nd now i lost my that no. 🙁 what to do plzzzzzzzzzzzz plz help me

    Reply
    • Hi Shanasa,

      If you are unable to log in to your Facebook account without your phone number, then we would suggest you to create a new account using your email address. Do choose a strong password this time so that is is hackproof. For some really easy tips on how to choose a strong password, you can read this blog post.

      Regards,

      Reply
  21. Facebook account is hacked but your account password remains unchanged

    and what hacker did was taken down all my pages which i am the manager of. i am keep reporting FB this problem since 14th of Jan.Is there anyway i can get my pages? Is there any Email ID i can send mail to ?

    Best regards

    Reply
  22. MY Facebook account is hacked,my account not long in

    Reply
  23. plz help me

    Reply
  24. sir my account hacked…..my user name and passwrd both r changed by other n hacked……i only see my profile by my frnd accocunt plzzzzzzzzzzzzzz help meeee plzzzzzzzzzzzzzzzzzzzZz.

    he changed my user id n i know he replce a new gmail id ..it is hackreyufil@gmail.com
    when i login this hacker id i show ….sir plzzzzzzz helpppppp me

    Reply
  25. rishabh thapaJanuary 28, 2015 at 5:04 PM

    my i’d is hacked by someone any they posting some nudes pic for my fb account .how can i removed it
    and how can i found the hacker .

    Reply